2019-BSG-ART-03

ACTIVITY REPORT
ISM
23880
SR#:

CLIENT INFORMATION
Client Name: Petron Corporation
Site Address: SMC Head Office Complex, 40 San Miguel Avenue, 1550 Mandaluyong City
Contact Person: Charmaine Canete
Contact Number: 09175672988 Email Address: clcanete@petron.com
Reference SAR No.:

PURPOSE
Project Implementation/HAT/ Site
Survey Preventive Maintenance System Health Check

Moves, Adds & Changes Equipment Inventory ON CALL

ENGINEER INFORMATION
Name: Rhona Mae Manongsong
Division/Department: CXBSG Customer Care TASK ID#:
Activity Start Date: June 23, 2021 Activity Start Time: 05:30 PM
Activity End Date: July 01, 2021 Activity End Time: 11:28 AM

EQUIPMENT DETAILS
Part/Material Code/Dongle/ System ID Serial Number Remarks

CASE STATUS
(Kindly provide EXPLANATION on the Case Status Selected in the Remarks Field below. Such explanation should answer WHY or HOW such case status was
selected)

Case Code Code Description Remarks

CLO Closed For case closure

RES Resolved Client can now play needed recording on Verint Portal.
WIP Work In Progress

PWC Pending with Client

PAR Pending With Parts

PRI Pending With Principal

PWR Pending With Requester

Copyright 2019, TRENDS

Form Title Version Author Released by Released

November 2019
TRENDS Activity Report 3.0 BSG Customer Services Group
Page 1 of 2
 2019-BSG-ART-03

DESCRIPTION OF ACTIVITY

Request assistance in configuration of replay drive in Verint tool| ISM SR#23380

ACTION TAKEN
 Client requested to play old recordings last May 2019 on Verint Portal.
 Try to configure new Archive Media and assigned the old path of archive which old recordings stored
(PCIC HDD 12 drive).
 Create replay drive for old archiving of Pandacan recorder server.
 All files or recordings stored in PCIC HDD 12 drive must be transferred to PCIC Verint Backup drive to
be played. And since the space is not enough, we transfer first the needed dates May 28 to 29, 2019.
 Check the specific recordings in Interactions and confirm by the client that they can now play it.

FINDINGS
• To play old recordings on Verint portal, old recordings stored on old archive drive must be
transferred to the new Archive drive.

RECOMMENDATIONS
 It is recommended to please use only one drive for all the archive recordings and increase the size of
the drive since the space is not enough for all the recordings. All files or recordings stored in PCIC
HDD 12 drive must be transferred to PCIC Verint Backup to be played in Verint Portal.

Copyright 2019, TRENDS

Form Title Version Author Released by Released

November 2019
TRENDS Activity Report 3.0 BSG Customer Services Group
Page 2 of 2