BUSINESS AND SOLUTIONS GROUP

CUSTOMER EXPERIENCE SOLUTIONS

Scope of Work
Configuration of Replay Drive

June 24, 2021

<Version 1.0>

TABLE OF CONTENTS
 Scope of Work

Document Control.................................................................................................................3

Objectives.......................................................................................................................... 4

Equipment and Services Coverage Summary.....................................................................................4

Project Requirements..............................................................................................................4

Deliverables........................................................................................................................4

CONFIDENTIALITY NOTICE
The CLIENT acknowledges by its receipt and use of this document that this is CONFIDENTIAL And PROPRIETARY
INFORMATION of Trends. The CLIENT may use information contained in this document solely for the purpose of implementing
the project covered by the same. Please ensure that this document is not disclosed to any person other than your employees
with bona fide need to know.

Form Title Version Released by Date Released

May, 2021
Scope of Work 1.0 CXBSG
Page 2
 Scope of Work

Document Control
Project Information:

Client Name: PETRON CORPORATION

Project Title: Configuration of Replay Drive

Development & Quality Control

Action Name Remarks

Prepared by: Rhona Mae Manongsong
Reviewed by: Jonnel Ponesto / Dhexter Villa

Version Control

Version Date Released Changed By Pages Affected Remarks/Changes Made

1.0 June 24, 2021 N/A Initial Release

Distribution List:

Name Organization
Jasmin P. Sayo Trends
Jonnel Ponesto Trends
Dhexter Villa Trends
Cristella Santos Trends

Document Approvals:

Role Name Signature Date

Form Title Version Released by Date Released

May, 2021
Scope of Work 1.0 CXBSG
Page 3
 Scope of Work

Objectives
This Scope of Work (SoW) serves as reference of the following item for PETRON on their Verint 15.1
system.
• To configure replay drive on Pandacan recorder server

Equipment and Services Coverage Summary

EQUIPMENT SERIAL
ITEM PART NUMBER SUPPORT COVERAGE REMARKS
DESCRIPTION NUMBER
1

Project Requirements
REQUIREMENTS DESCRIPTION
SERVICES  Configuration of replay drive on Pandacan recorder server

 MAC
SERVICE TYPE
 SMC Head Office Complex, 40 San Miguel Avenue, 1550 Mandaluyong City
LOCATION

 Work hours are pegged at 8 hours per day.

 Man-Hours are formulated using weekday work schedule from 8:30 AM to 6:00 PM
Manila Time.
 Work as stated in this SoW will only start upon the Client’s confirmation of the
CONSIDERATIONS
readiness of the sites and/or equipment involved. This shall include, but not limited
to power, cabling, rack for the equipment, network configurations, certificate
availability for encryption, and so on.

 Device and/or services not included in this SoW is subject for verification.
 Other requirements and functionalities not mentioned in the scope/proposal.
 Other requirements that surface as we progress through the project which must be
EXCLUSIONS handled via Change Control.

Form Title Version Released by Date Released

May, 2021
Scope of Work 1.0 CXBSG
Page 4
 Scope of Work

Deliverables

# OF
PROJECT PHASE DESCRIPTION MANPOWER MAN-DAYS
DAYS
1. Recording Management >> Campaigns
>> Settings
-Create Archive on Campaigns
Configuration of
2. Recording Management >> Campaigns 1 1 15 mins.
Archive Media
>> Settings >> Archive Media
-Create Archive Media and assign the
path of the Archive folder
1. System Management >> Enterprise >>
Settings >> S17PD-VER01 server >
Launch >> Recorder Manager
Configuration of 2. On Recorder Manager, navigate to
1 1 15 mins.
Replay Drive Operations >> Archive >> Drives
-Create Archive Drive and assign the
Archive Media

1. Navigate to Interactions and verify if old

recordings can now be played.
Testing. 2. Verify with the client if they can now 1 1 30 mins.
play the recordings.

1. Software Acceptance Test (SAT)

1 1 1 hour
Acceptance Test
2. User Acceptance test (UAT)
1 1 1 hour
1. Documentation (Verint 15.1)
Documentation 1 1 1 hour
TOTAL MAN-DAYS 4 hours

Form Title Version Released by Date Released

May, 2021
Scope of Work 1.0 CXBSG
Page 5