Scot Configuration Troubleshooting

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12753028 scot-configuration-troubleshooting
1. 1.
SCOT CONFIGURATION & TROUBLESHOOTING
1) Goto TCode RZ10 or RZ11 and check Parameters for SMTP port & J2ee_start:
2) Check
the services for SMTP port in SMICM
a) Goto SMICMGotoServices
It will display as follows:
Check whether the port is in active for SMTP
2. 2.
3) Then Goto SCOT transaction for SCOT configuration and check the node for SMTP under
Internet. (Remember this is client specific hence we
need to make active settings in productive
client)
Double-click on the SMTP node and a pop-up will display as below:
i) Check the check box “Node in
use”
ii) Provide Mailhost Address with full Domain along with port number (25 is default)
iii).Click on push button “Set” adjacent to internet.
4).
Provide value “*“ in address area to send mails to everyone.
3. 3.
Now the node will be in Green Status as follows:
5) Set Default Domain address as given below.
4. 4.
6) We can test this mail configuration from the Productive client as it is client specific using
TCODE “SO01” wherein we need to create new
message and send it. It will let us know about
whether this configuration is working or not.
a) To create a new message, click on “New message” :
b) In
the resulting pop-up, enter the information :
5. 5.
Enter e-mail id of person, to whom the message needs to be sent.
7) Go back to TCode “SCOT”:
You will see that, there are a few messages in
WAITING.
6. 6.
8) Goto  Utilities  Overview of send orders
a) Which will display the following page :
Click on execute
7. 7.
b) The following page will be displayed: This shows all the messages in waiting or error as
has been selected from the previous screen:
c) In order to
send a message manually: Click on Start Send message and mention Address
Type as Internet and say start in the pop-up window.
d) In case of errors,
goto step (8) and select errors in the selection screen and check the log, to
find the cause of error.
SCOT CONFIGURATION FOR DEV SYSTEMS.
Prepared by: Prashanth
NODE: A node represents a logical view of an external communication system in the SAP System, for
example, an e-mail
system, a fax system, or an additional SAP System. The SMTP node, which controls
sending using the SMTP plug-in, is a special case.
Configuration is
Client dependent.
SENDMAIL CONFIGURATION:
Execute SCOT on the system.
8. 8.
Double click on SMTP
Settings should be
NODE:SMTP click node in use.
MAIL-HOST:mailwdf.sap.corp.
MAIL-PORT:25
Click on button set and
set the address area as *.com and *sap.com.
CHECK YHE SYSTEM SETTINGS
SCOT->settings->default domain as client.<SID>.r3.sap-ag.de
Settings->communication methods for INT set to SAPCONNECT
SCHEDUL THE AUTOMATIC JOB FOR SENDING MAILS
9. 9.
The send processes are scheduled as regular background jobs. For test purposes, you can also start a send
process in dialog. You can restrict a send
process to one or more communication methods or you can
schedule a send process for all communication methods.
Click on Jobs
Click on Schedule
job for INT
10. 10.
Select immediately option
TO CHECK SENDING MAIL
Go to SCOT->utilities->Routing test->
Give Recipient addr as the mail ID and click on
test button.
It should give 3 green light info.
SAP Note No. 455140 26.05.2007 Page 1
________________________________________________________________________
Number 455140
Version 11 from 14.10.2003
Status Released
for Customer
Set on 15.10.2003
Language EN
Master language DE
Short text Configuration E-mail, fax, paging/SMS via SMTP
11. 11.
Responsible Jens-Peter Hack
Component BC-SRV-COM
Communication Services: Mail, Fax, SMS,
________________________________________________________________________
Long text
Symptom
How is e-mail, fax or paging/SMS via
SMTP configured in the SAP Web
Application Server?
Which prerequisites and settings are required outside the SAP system?
Other terms
INT, FAX,
PAG, SAPconnect, SMTP
Reason and Prerequisites
Information is missing.
Solution
General information, architecture, prerequisites, system
environment
When e-mails are transferred via SMTP, the SAP Web Application Server
communicates directly with a mail server. No gateway or
connector is
necessary.
Any SMTP-conforming product can be used as a mail server.
In the outbound direction, the SAP system always transfers the
mails to
a single mail server. Its host address and port number can be set.
In the inbound direction, the SAP system can receive mails from any
number
of mail servers. Each client can be reached via separate,
configurable port numbers. The SAP system, or its client, is best
addressed via an individual
subdomain for each client (for example,
"crm-prod.company.com"). The assignment of these subdomains to host name
and port numbers of the SAP
system is defined by the routing rules on
the mail servers.
As of Release 6.20, fax and SMS/paging messages can also be sent and
received via SMTP.
These are packed in e-mails for this. For sending,
the mail server refers to the domain of the recipients' addresses and
directs the e-mails either to a
internal company fax/SMS server (for
example "SMS=+491759628717@sms-server.company.com"), or to an external
provider (for example,
"FAX=+16105954900@fax-provider.com"). For
receiving, the fax/SMS server or the provider sends e-mails to addresses
with the domain of the SAP
system (for example
"FAX=+496227751624@crm-prod.company.com").
Configuration
1. Profile parameters
To be able to use the SMTP functions, the
profile of the SAP Web
Application Server must be adjusted. We recommend you activate SMTP
on all the application servers of an SAP system. If this
is not the
Page 2
case, the SAPconnect send job can only be scheduled for servers on
which SMTP is active. The scheduling then occurs through the
standard job definition (transaction SM36) and not from SAPconnect
administration (transaction SCOT, for a description, see 4.c).
For SMTP, the
profile parameters listed below must be set. The <*>
placeholder stands for a number with which the parameters that can
occur several times are
numbered sequentially, starting with 0.
a) icm/plugin_<*> = PROT=SMTP,PLG=<prog> (required in 6.10 only!!!)
This loads the SMTP plug-in. This is
a dynamic library which
implements the SMTP protocol. <prog> specifies the file name of
the SMTP plug-in. The program is located in the execution
directory of the SAP Web Application Server instance, has the
name "smtpplugin" and the usual extension for your operating
system (".so",".dll", etc.).
As of Kernel Release 6.20, the SMTP
library is an integral part of the SAP Internet Communication
Manager. The parameter needs no longer be
specified then.
b) icm/server_port_<*> = PROT=SMTP,PORT=<port>
This opens a TCP/IP port for the receipt of mails via the SMTP
12. 12.
plug-in. <port> specifies the number of the port that is to be
used. This must not be occupied by any other program on this host
(for example,
Sendmail usually uses port 25). If no mails
(including status notifications) are to be received in this SAP
system, <port> can be set to 0.
The TIMEOUT
option can be used to define a maximum wait time for
a response from the mail server (in seconds).
c) is/SMTP/virt_host_<*> = <host>:<port>,
<port>...;
This defines a "virtual mail host" for receiving mails. If all
incoming mails (including status notifications) are to be
received and processed in
a single client of this SAP system,
this parameter is not required (an entry is/SMTP/virt_host_0 =
*:* is then taken by default). If several clients are to
be able
to receive, a virtual mail host must be created for every client.
<host> specifies the name of the host to which incoming mails are
addressed. The
"*" value can also be specified here if the mail
distribution is to occur independently of the addressed host.
Please note: If the mail is to be distributed
according to host
names, those host names must have different IP addresses
assigned. <port> specifies the number of a port to which incoming
mails are
addressed. Several ports may be specified for each
host, and several hosts (e.g. with several ports) may be
specified for each virtual mail host. Please
note: The parameter
line must always be closed by a semicolon (even if only one host
is involved).
The assignment of virtual mail hosts to clients is
carried out in
the SAP system (see 3).
Example
With two clients capable of receiving mail, the profile parameters
could read as follows (as of Release
6.20):
icm/server_port_0 = PROT=HTTP,PORT=1080
icm/server_port_1 = PROT=HTTPS,PORT=1443
icm/server_port_2 =
PROT=SMTP,PORT=25000,TIMEOUT=180
icm/server_port_3 = PROT=SMTP,PORT=25001,TIMEOUT=180
is/SMTP/virt_host_0 = *:25000;
Page 3
2. User administration (transaction SU01)
a) System user
In each client of an SAP system, in which incoming
mails (or
status notifications for sent mails) are to be received, a system
user must be created to process the incoming messages. To do
this, use
transaction SU01 to create a user of the type "system"
and assign the "S_A.SCON" profile to this user.
Important: Contrary to the statements made in
the documentation
for user types, users of type "system" are also subject to
password expiry which can prevent the reception of mails. To
avoid this, use
user type "service" until a correction of the
incorrect behavior of type "system" is available.
b) User addresses
Each individual user who wants to
receive e-mails in an SAP
system needs an Internet mail address. This is also used as a
sender address for sending e-mails. In transaction SU01, enter
the Internet mail address of a user in the "E-Mail" field under
"Address". As a domain, use the domain of the SAP system client
if possible (see
"General information" above and 4.a), for
example "firstname.lastname@crm-prod.company.com".
3. Client assignment (transaction SICF)
For each
client of an SAP system, in which incoming mails (or status
notifications for sent mails) are to be received and, if applicable,
processed, an SMTP
server must be created, on which the assignment
to a virtual mail host as well as the logon data are stored. In
transaction SICF, an SMTP server
(envelope icon) should already be
13. 13.
available in every SAP system. This is delivered by SAP. Use this
for the first client that you want to be able to receive mails and
create a new
SMTP server for every other client. You must make the
following settings on the SMTP servers:
a) Host data
For "Profile Parameter Number", enter the
sequence number of a
is/SMTP/virt_host_<*> parameter from the profile (see 1.c). If
you have only one client and therefore did not create such a
parameter in the profile, enter 0.
b) Service data
Enter the client into which the mails received via this virtual
mail host are to be directed, as well as the
logon data (user,
password, language) of the service user that was created for
inbound mails (see 2.a).
c) Handler list
Enter
CL_SMTP_EXT_SAPCONNECT at position 1.
As of Release 6.20, the SMTP server must be activated after being
created or changed
(Service/Virt.Host > Activate, or context
menu).
4. SAPconnect administration (transaction SCOT)
You have to make the SAPconnect settings
separately in each client
from which e-mails are to be sent or in which e-mails are to be
Page 4
received.
a) Default domain
The domain of this SAP
system client is defined here, for
example, crm-prod.company.com. It is used for the following
purposes: The SMTP plug-in logs on to the mail server
with the
domain as ID. The message ID of outgoing mails is compiled with
this domain. If an SAP user who has not entered an Internet mail
address in
their user master record sends an e-mail, a sender
address is generated from the SAP user name and this domain, for
example SMITHJ@crm-
prod.company.com.
b) Node
There are different types of node in SAPconnect:
- SMTP node (for the SMTP function of the SAP application
server)
-
HTTP node (for paging/SMS providers using Web services, as of
6.20)
- RFC node (for old RFC-compatible e-mail/fax/paging gateways)
There is
always a single SMTP node in each client. It is created
automatically by the system and cannot be deleted. It is
configured as follows:
- Double-click on
the node name.
- Select "Node in use".
- Under "Mail Host" and "Mail Port", specify the mail server to
which outbound mails are to be transferred.
-
Choose "Set" adjacent to "Internet".
- Specify address areas of recipient addresses that are to be
reached via this node (usually "*" if all e-mails are to be
sent via SMTP).
- For "Output Formats for SAP Documents" the following is
14. 14.
recommended:
SAPscript / Smart Forms PDF
ABAP List HTM
Business Object / Link HTM
RAW Text TXT
If fax messages are also to be sent via
SMTP:
- Choose "Set" adjacent to "Fax".
- Specify address areas of recipient addresses that are to be
reached via this node (usually "*" if all faxes are
to be sent
via SMTP).
- For "Output Formats for SAP Documents" the following is
recommended:
Page 5
ABAP List
PDF
Business Object / Link TXT
RAW Text TXT
- For "Conversion into Internet Address", enter the domain of
the fax server or fax provider. The
local part of the Internet
address is generated automatically by the system. The address
then has the form "FAX=+recipientnumber@domain".
If
paging/SMS messages are also to be sent via SMTP:
- Choose "Set" adjacent to "Pager(SMS)".
- Specify address areas of recipient addresses that are to
be
reached via this node (usually "*" if all paging/SMS messages
are to be sent via SMTP).
- For "Conversion into Internet Address", enter the domain
of
the paging/SMS server or paging/SMS provider. The local part
of the Internet address is generated automatically by the
system. The address then has
the form
"SMS=+recipientnumber@domain".
Caution: To be able to use paging/SMS in the SAP system, names
must be defined for the messaging
services to be used (e.g.
"SMS"). You can do this via transaction SA14.
c) Send job
E-mails that are sent from an SAP application are merely put into
a
queue. A periodically running background process, the
SAPconnect send job, takes the e-mails from the queue and sends
them via the Internet. This job
can be scheduled from SAPconnect
administration as follows:
- "View" > "Jobs". Check whether a job is already scheduled
(displayed as a calendar
icon).
- Choose "Job" > "Create", and specify a job name.
- Place the cursor on the "SAP&CONNECTALL" variant and choose
"Schedule Job".
-
Choose "Schedule periodically".
- Specify a time interval (for example 10 minutes) and choose
"Create".
d) Receiving
With the settings made so far,
SAP users can already receive
e-mails in their inbox in the Business Workplace (transaction
SBWP) under the address entered in the user master record.
15. 15.
If, on receipt of e-mails to a specific address or with specific
contents (for example XML documents), you want to automatically
start a program
that processes these e-mails, you can configure
this under "Settings" > "Inbound Processing".
If, on receipt of e-mails to a specific address or from a
specific sender, you want to direct these automatically to
another recipient or a distribution list, you can configure this
Page 6
under "Settings" >
"Inbound Distribution".
5. Settings on the mail server (SAP-external configuration)
To be able to receive mails in the SAP System, you need to set your
mail server in a way that certain mail addresses are forwarded to
one or several SAP Systems or clients. For this purpose, you need to
define routing
rules that assign a mail host and/or port to address
areas (generic address parts, usually the domain), for example:
*@crm-prod.company.com >
mySAPWASHost:25000
*@crm-test.company.com > mySAPWASHost:25001
For the exact setting procedure please refer to the mail server
documentation. Note 546147 describes where the documentation can be
found for the Microsoft Exchange 2000 Server and what to do if your
mail
server does not allow routing to other ports than port 25.
Repairs in the Code
________________________________________________________________________
Valid releases
Software Component Release
from to
SAP_BASIS
SAP Basis component
700 - 700 X
610 - 640
________________________________________________________________________
Note attributes
Transaction codes EMAIL
HIER
Transaction codes SA14
SBWP
Transaction codes SCOT
SICF
Transaction codes SM36
SU01
________________________________________________________________________
Page 7
Reference to related Notes
Number Short text
____________________________________________________________
960088 FAQ: Sending SD messages externally
833396 Notification of tester
with status changes of message
779972 SURVEY: Configuration required to receive emails
627144 Conducting Web Surveys
622464 Change:
Password change req. entry for "SYSTEM" user type
607108 Problem analysis when you send or receive e-mails
594428 SXC: Exchange 2003 Server
is not supported
581035 Problems with SMTP and virtual hosts with the same port
557377 E-mail connection for internal SAP systems
546147 SMTP
plug-in: MS Exchange sends only to port 25
519664 Installation of SAP SEM Release 3.1B GA
519658 Upgrade to SAP SEM Release 3.1B GA
511025 Bid invitation: No confirmation of receipt
455142 SAPconnect: Configuration paging/SMS via HTTP
455129 Paging/SMS in different SAP
releases
16. 16.
455127 E-mail (SMTP) in different SAP releases
101573 Internet Mail Gateway: Versions
17194 Telefax in various SAP Releases
________________________________________________________________________
SAP Note No. 439948 26.05.2007 Page 1
________________________________________________________________________
Number 439948
Status Released
for Customer
Set on 05.07.2004
Language EN
Master language DE
Short text Internet mail is not sent (error 837)
Responsible Thomas Schlatterer-
Kaiser
________________________________________________________________________
Long text
Symptom
When you send a mail through
SAPconnect and the SMTP nodes, you receive
the following error notification, which states that:
The following status was received for the document
<title of mail>
sent by you to the
recipient <recipient address>:
<No delivery to , as recipient not currently reachable>.
The SAPconnect trace also
contains the following entries:
SX_PERFORM_SMTPSEND Recipient list after sending (first 50...):
SX_PERFORM_SMTPSEND <recipient address>
837
SX_PERFORM_SMTPSEND 837 = (No information received from (E)SMTP)
The mail does not reach the recipient.
Other terms
ESMTP, DSN,
domain, recipient cannot currently be reached, 837
Transferring the mail to the mail server entered in the SMTP node failed
before the destination addresses could be transmitted. Consequently,
recipient-specific status codes are missing.
Possible reasons for failed transfer of
the mail could be:
1. The SAP system domain is not accepted by the mail server.
2. The sender address is not accepted by the mail server.
3. The mail
server does not support an ESMTP, or at least it does not
support the DSN (Delivery Status Notification) service enhancement
Solution
Proceed as
follows to exclude the different causes of the transfer
failure:
1. Enter a domain in the SAPconnect administration (SCOT) for the SAP
system (Settings
> Default domain) that is accepted by your mail
server.
2. Enter an Internet address for the sender which is accepted by your
mail server in the user
administration (SU01).
3. Use a mail server which supports ESMTP and the DSN service
enhancement.
To check whether the above-listed conditions
are fulfilled, you can
17. 17.
Page 2
carry out the following test:
Start the UNIX or Windows command
telnet <mail-host> <mail-port>
For <mail-host> and <mail-port>, specify
the values entered in the
SAPconnect SMTP node (usually 25 for <mail-port>).
After the mail server has reported with "250 ... ", enter:
EHLO
<domain>
For <domain>, enter the default domain entered in transaction SCOT.
If the mail server answers again with "250 ...", enter:
MAIL FROM:
<sender address> ENVID=12345
If the mail server answers again with "250 ...", then your settings are
correct. To terminate the test, enter QUIT
If you
did not receive "250" as one of the responses from the mail
server, check the points listed above. If necessary, contact your mail
administrator.
If the
error is caused by the fact that your mail server does not
support ESMTP and DSN, you can also avoid the problem by deactivating
the use of this
service enhancement in the SAP System. (Of course, if
you do this, you will not be able to request delivering confirmations
for mails sent from the SAP
System.) To do this, proceed as follows:
Edit the SXNODES table in the SAP System using transaction SE16.
Select the entry that contains the name of
your SAPconnect SMTP node in
the NODE key field (standard value: SMTP). Press "Change (F6)".
Change the value of the "F_ESMTP" field from
"X" to " " (blank
character) and save.
Repairs in the Code
________________________________________________________________________
Valid releases
Software Component Release
from to
SAP_BASIS
SAP Basis component
610 - 640
________________________________________________________________________
SAP Note No. 455140 13.06.2006 Page 1
________________________________________________________________________
Number 455140
Status Released
for Customer
Set on 15.10.2003
Language EN
Master language DE
Short text Configuration E-mail, fax, paging/SMS via SMTP
Responsible Jens-
Peter Hack
________________________________________________________________________
Long text
Symptom
How is e-mail, fax or paging/SMS via
SMTP configured in the SAP Web
Application Server?
18. 18.
Which prerequisites and settings are required outside the SAP system?
Other terms
INT, FAX, PAG, SAPconnect, SMTP
Information is missing.
Solution
General information, architecture, prerequisites, system environment
When e-mails are transferred via SMTP, the SAP
Web Application Server
communicates directly with a mail server. No gateway or connector is
necessary.
Any SMTP-conforming product can be used
as a mail server.
In the outbound direction, the SAP system always transfers the mails to
a single mail server. Its host address and port number can be
set.
In the inbound direction, the SAP system can receive mails from any
number of mail servers. Each client can be reached via separate,
configurable
port numbers. The SAP system, or its client, is best
addressed via an individual subdomain for each client (for example,
"crm-prod.company.com"). The
assignment of these subdomains to host name
and port numbers of the SAP system is defined by the routing rules on
the mail servers.
As of Release
6.20, fax and SMS/paging messages can also be sent and
received via SMTP. These are packed in e-mails for this. For sending,
the mail server refers to
the domain of the recipients' addresses and
directs the e-mails either to a internal company fax/SMS server (for
example "SMS=+491759628717@sms-
server.company.com"), or to an external
provider (for example, "FAX=+16105954900@fax-provider.com"). For
receiving, the fax/SMS server or the
provider sends e-mails to addresses
with the domain of the SAP system (for example
"FAX=+496227751624@crm-prod.company.com").
Configuration
1. Profile parameters
To be able to use the SMTP functions, the profile of the SAP Web
Application Server must be adjusted. We recommend you
activate SMTP
on all the application servers of an SAP system. If this is not the
Page 2
case, the SAPconnect send job can only be scheduled for servers
on
which SMTP is active. The scheduling then occurs through the
standard job definition (transaction SM36) and not from SAPconnect
administration
(transaction SCOT, for a description, see 4.c).
For SMTP, the profile parameters listed below must be set. The <*>
placeholder stands for a number with
which the parameters that can
occur several times are numbered sequentially, starting with 0.
a) icm/plugin_<*> = PROT=SMTP,PLG=<prog>
(required in 6.10 only!!!)
This loads the SMTP plug-in. This is a dynamic library which
implements the SMTP protocol. <prog> specifies the file name
of
the SMTP plug-in. The program is located in the execution
directory of the SAP Web Application Server instance, has the
name "smtpplugin" and
the usual extension for your operating
system (".so",".dll", etc.). As of Kernel Release 6.20, the SMTP
library is an integral part of the SAP Internet
Communication
Manager. The parameter needs no longer be specified then.
b) icm/server_port_<*> = PROT=SMTP,PORT=<port>
This opens a
TCP/IP port for the receipt of mails via the SMTP
19. 19.
plug-in. <port> specifies the number of the port that is to be
used. This must not be occupied by any other program on this host
(for example,
Sendmail usually uses port 25). If no mails
(including status notifications) are to be received in this SAP
system, <port> can be set to 0.
The TIMEOUT
option can be used to define a maximum wait time for
a response from the mail server (in seconds).
c) is/SMTP/virt_host_<*> = <host>:<port>,
<port>...;
This defines a "virtual mail host" for receiving mails. If all
incoming mails (including status notifications) are to be
received and processed in
a single client of this SAP system,
this parameter is not required (an entry is/SMTP/virt_host_0 =
*:* is then taken by default). If several clients are to
be able
to receive, a virtual mail host must be created for every client.
<host> specifies the name of the host to which incoming mails are
addressed. The
"*" value can also be specified here if the mail
distribution is to occur independently of the addressed host.
Please note: If the mail is to be distributed
according to host
names, those host names must have different IP addresses
assigned. <port> specifies the number of a port to which incoming
mails are
addressed. Several ports may be specified for each
host, and several hosts (e.g. with several ports) may be
specified for each virtual mail host. Please
note: The parameter
line must always be closed by a semicolon (even if only one host
is involved).
The assignment of virtual mail hosts to clients is
carried out in
the SAP system (see 3).
Example
With two clients capable of receiving mail, the profile parameters
could read as follows (as of Release
6.20):
icm/server_port_0 = PROT=HTTP,PORT=1080
icm/server_port_1 = PROT=HTTPS,PORT=1443
icm/server_port_2 =
PROT=SMTP,PORT=25000,TIMEOUT=180
icm/server_port_3 = PROT=SMTP,PORT=25001,TIMEOUT=180
Page 3
2. User administration (transaction SU01)
a) System user
In each client of an SAP system, in which incoming
mails (or
status notifications for sent mails) are to be received, a system
user must be created to process the incoming messages. To do
this, use
transaction SU01 to create a user of the type "system"
and assign the "S_A.SCON" profile to this user.
Important: Contrary to the statements made in
the documentation
for user types, users of type "system" are also subject to
password expiry which can prevent the reception of mails. To
avoid this, use
user type "service" until a correction of the
incorrect behavior of type "system" is available.
b) User addresses
Each individual user who wants to
receive e-mails in an SAP
system needs an Internet mail address. This is also used as a
sender address for sending e-mails. In transaction SU01, enter
the Internet mail address of a user in the "E-Mail" field under
20. 20.
"Address". As a domain, use the domain of the SAP system client
if possible (see "General information" above and 4.a), for
example
"firstname.lastname@crm-prod.company.com".
3. Client assignment (transaction SICF)
For each client of an SAP system, in which incoming mails (or
status
notifications for sent mails) are to be received and, if applicable,
processed, an SMTP server must be created, on which the assignment
to a
virtual mail host as well as the logon data are stored. In
transaction SICF, an SMTP server (envelope icon) should already be
available in every SAP
system. This is delivered by SAP. Use this
for the first client that you want to be able to receive mails and
create a new SMTP server for every other
client. You must make the
following settings on the SMTP servers:
a) Host data
For "Profile Parameter Number", enter the sequence number of a
is/SMTP/virt_host_<*> parameter from the profile (see 1.c). If
you have only one client and therefore did not create such a
parameter in the profile,
enter 0.
b) Service data
Enter the client into which the mails received via this virtual
mail host are to be directed, as well as the logon data (user,
password, language) of the service user that was created for
inbound mails (see 2.a).
c) Handler list
Enter CL_SMTP_EXT_SAPCONNECT at position
1.
As of Release 6.20, the SMTP server must be activated after being
created or changed (Service/Virt.Host > Activate, or context
menu).
4.
SAPconnect administration (transaction SCOT)
You have to make the SAPconnect settings separately in each client
from which e-mails are to be sent
or in which e-mails are to be
Page 4
received.
a) Default domain
The domain of this SAP system client is defined here, for
example, crm-
prod.company.com. It is used for the following
purposes: The SMTP plug-in logs on to the mail server with the
domain as ID. The message ID of
outgoing mails is compiled with
this domain. If an SAP user who has not entered an Internet mail
address in their user master record sends an e-mail, a
sender
address is generated from the SAP user name and this domain, for
example SMITHJ@crm-prod.company.com.
b) Node
There are different types
of node in SAPconnect:
- SMTP node (for the SMTP function of the SAP application
server)
- HTTP node (for paging/SMS providers using Web
services, as of
21. 21.
6.20)
- RFC node (for old RFC-compatible e-mail/fax/paging gateways)
There is always a single SMTP node in each client. It is created
automatically by the system and cannot be deleted. It is
configured as follows:
- Double-click on the node name.
- Select "Node in use".
- Under "Mail
Host" and "Mail Port", specify the mail server to
which outbound mails are to be transferred.
- Choose "Set" adjacent to "Internet".
-
- - Specify address
areas of recipient addresses that are to be
- reached via this node (usually "*" if all e-mails are to be
- sent via SMTP).
-
- - For "Output Formats for SAP
Documents" the following is
- recommended:
- SAPscript / Smart Forms PDF
- ABAP List HTM
- Business Object / Link HTM
- RAW Text TXT
-
- If
fax messages are also to be sent via SMTP:
-
- - Choose "Set" adjacent to "Fax".
-
- - Specify address areas of recipient addresses that are to be
- reached
via this node (usually "*" if all faxes are to be sent
- via SMTP).
-
- - For "Output Formats for SAP Documents" the following is
- recommended:
-
- Page 5
-
- ABAP List PDF
- Business Object / Link TXT
- RAW Text TXT
-
- - For "Conversion into Internet
Address", enter the domain of
- the fax server or fax provider. The local part of the Internet
- address is generated automatically by the system. The
address
- then has the form "FAX=+recipientnumber@domain".
-
- If paging/SMS messages are also to be sent via SMTP:
-
- - Choose "Set" adjacent to
"Pager(SMS)".
-
- - Specify address areas of recipient addresses that are to be
- reached via this node (usually "*" if all paging/SMS messages
- are to be
sent via SMTP).
-
22. 22.
- - For "Conversion into Internet Address", enter the domain of
- the paging/SMS server or paging/SMS provider. The local part
- of the Internet
address is generated automatically by the
- system. The address then has the form
- "SMS=+recipientnumber@domain".
-
- Caution: To be able to use
paging/SMS in the SAP system, names
- must be defined for the messaging services to be used (e.g.
- "SMS"). You can do this via transaction SA14.
-
-
c) Send job
- E-mails that are sent from an SAP application are merely put into
- a queue. A periodically running background process, the
- SAPconnect
send job, takes the e-mails from the queue and sends
- them via the Internet. This job can be scheduled from SAPconnect
- administration as follows:
-
-
- "View" > "Jobs". Check whether a job is already scheduled
- (displayed as a calendar icon).
- - Choose "Job" > "Create", and specify a job name.
-
- -
Place the cursor on the "SAP&CONNECTALL" variant and choose
- "Schedule Job".
-
- - Choose "Schedule periodically".
-
- - Specify a time interval
(for example 10 minutes) and choose
- "Create".
-
- d) Receiving
- With the settings made so far, SAP users can already receive
- e-mails in their inbox
in the Business Workplace (transaction
- SBWP) under the address entered in the user master record.
- If, on receipt of e-mails to a specific address or
with specific
- contents (for example XML documents), you want to automatically
- start a program that processes these e-mails, you can configure
-
this under "Settings" > "Inbound Processing".
- If, on receipt of e-mails to a specific address or from a
- specific sender, you want to direct these
automatically to
- another recipient or a distribution list, you can configure this
- Page 6
-
- under "Settings" > "Inbound Distribution".
-
- 5. Settings on
the mail server (SAP-external configuration)
- To be able to receive mails in the SAP System, you need to set your
- mail server in a way that certain
mail addresses are forwarded to
- one or several SAP Systems or clients. For this purpose, you need to
- define routing rules that assign a mail host
and/or port to address
- areas (generic address parts, usually the domain), for example:
- *@crm-prod.company.com > mySAPWASHost:25000
-
*@crm-test.company.com > mySAPWASHost:25001
- For the exact setting procedure please refer to the mail server
- documentation. Note 546147
describes where the documentation can be
- found for the Microsoft Exchange 2000 Server and what to do if your
- mail server does not allow routing
to other ports than port 25.
- Repairs in the Code
23. 23.
- _________________________________________________________________
_______
-
- Valid releases
- Software Component Release
- from
to
-
- SAP_BASIS SAP Basis component
- 700 - 700 X
- 610 - 640
-
- _________________________________________________________________
_______
-
- Note attributes
-
- Transaction codes EMAIL
- HIER
- Transaction codes SA14
- SBWP
- Transaction codes SCOT
- SICF
- Transaction
codes SM36
- SU01
- _________________________________________________________________
_______
- Page 7
-
- Reference to related Notes
-
- Number Short text
- ____________________________________________________________
- 833396 Notification of tester with status changes of
message
- 779972 SURVEY: Configuration required to receive emails
- 627144 Conducting Web Surveys
- 622464 Change: Password change req. entry
for "SYSTEM" user type
- 607108 Problem analysis when you send or receive e-mails
- 594428 SXC: Exchange 2003 Server is not supported
- 581035
Problems with SMTP and virtual hosts with the same port
- 557377 E-mail connection for internal SAP systems
- 546147 SMTP plug-in: MS Exchange
sends only to port 25
- 519664 Installation of SAP SEM Release 3.1B GA
- 519658 Upgrade to SAP SEM Release 3.1B GA
- 511025 Bid invitation:
No confirmation of receipt
- 455142 SAPconnect: Configuration paging/SMS via HTTP
- 455129 Paging/SMS in different SAP releases
- 455127 E-
mail (SMTP) in different SAP releases
- 101573 Internet Mail Gateway: Versions
- 17194 Telefax in various SAP Releases
-
-
_________________________________________________________________
_______
24. 24.
1. sost : checking for mail
2. scot : configuration
3. Check for the host file, in host file there should be entry for the mail server like
following.
192.192.1.10 mail1.cephalon.com
4. sicf
5. smicm
6. Scot Reference sap note 455140
7.
For < 6.20 version only
R/3 Mailanbindung, IBV  620
Einrichten Mailerdamon: (eingehende Mails)
 als User DDIC einloggen !!!
(evtl. spezieller User S_MAILADM)
 speziel.le Berechtigung s_a.scon
Transaktion RZ10
 alle Instanzprofile
25. 25.
neuen Port einfügen, hier Port 2 (25012 Empfangsport)
Transaktion SMICM
Menü Administration, Exit Soft
(Server durchstarten nicht notwendig)
 goto Service, check den SMTP Service
 für externe Systeme ist eine RFC Verbindung notwendig
Transaktion SM59
 create TCPIP Verbindung
26. 26.
 im Sendemandanten einloggen (Mandantenabhängig)
Transaktion Scot
Menü view, note
Neuen Knoten anlegen (create)
(für ext. Kunden neuen
Knoten anlegen mit dem Namen SIMGW)
siehe Bsp.
27. 27.
 angelegte RFC Destination eintragen, die angelegt wurde
Für 620 Systeme doppelclick auf SMTP
28. 28.
Menü View
Menü Settings  Default Domain
29. 29.
 wichtig ! Mandantennummer (Name darf nicht zu lang sein)
 Kundenumfeld Internet_Mail_send_Mandant
 Name zu lang für SM 37
Feld nur
makieren ! Kein Doppelclick !
30. 30.
Test Mailsenden
 SO02
31. 31.
SRD Mail doesn not work (CSN 2265607)
Test for SRD/100
/scon
10.10.0.31 is the SMTP server of SDF
32. 32.
/nspro im client 100
sapconnect must be entered for INT
/SM36 batchjob creating
33. 33.
/SU01 entering mailadress for user
/scon entering default domain: sauer-danfoss.com
Test with sending mail from /SO01
Error:
34. 34.
Processing was terminated in the SAP system. The reason is given in the details below:
No ESMTP Plug-In Is Available for SAPconnect
Application Server Used by the Send Process:
hg20451
(Schedule Send Process on App.Server with Plug-In)
Checking SMTP Port in /SMICM:
ICM
not working, restart from SMICM not possible
Note 757804
Setting parameter rdisp/start_icman in instance profile to true (icman will be started when
SAP is started)
Restart SRD
SMTP - email via RoadRunner
(SAP Release 6.10 and higher - must be done in each client separately)
Purpose
Via SMTP
emails can be send and received with any R/3 system (basis 6.10 and up).
Contacts: Thomas Schlatterer-Kaiser, Susanne Gottlieb, Jens-Peter Hack,
Thomas Rischar, Christoph
Hoffmann, Frank-Oliver Hoffmann,
Info needed: SID, system number, client(s), hostname, SMTP port (=25000 + system
number)
Contents list
Maintain the profile parameters for SMTP (should already be configured by default)
Maintain transaction SCOT
Schedule job for
automatic send/receive process
User data in SU01 for mail users
STOP here if you only want to send emails form the R/3 system.
Create user
SAPCONNECT
Create/modify virtual host SAPconnect in transaction SICF
Test mail configuration
Maintain the profile parameters for SMTP
icm/server_port_X = PROT=SMTP,PORT=250<INSTANCE No.>, TIMEOUT=300
Maintain transaction SCOT
Maintain node SMTP (client
dependent), the node exists for each client by default:
Node SMTP
Description Mail Server
Mail-Host mail.sap.corp
Mail-Port 25
Address ranges:
*SAP-AG.DE, *SAP.COM
In SCOT enter a default domain (Menu Settings->Default Domain), e.g. <CLNT>.<SID>.R3.sap.corp
Schedule job for
automatic send/receive process
In transaction SCOT, menu "view" -> "jobs" schedule a job:
jobname SAPCONNECT_SMTP_<CLIENT>
program
RSCONN01
variant INT
periode e.g. 10 minutes
schedule also SAP_REORG_MAIL (program RSBTCDEL, variant PSSDEV_MAIL
(Jobname
*SMTP*), period daily)
35. 35.
User data in SU01 for mail users
If you want to send only, add your standard email address
firstname.lastname@sap.com
e.g. Internet Mail
alexander.horst@sap.com (Communication Method: E-Mail)
back to top
STOP here if you only want to send emails form the R/3 system.
----------------
----------------------------------------------------------------
For receiving, SAP IT Internet Services ( https://internet.wdf.sap.corp/reqr3mgw ) must setup the
mail
server for the system (SMTP port = 250xx / xx=system number).
For receiving email you have to:
Maintain the profile parameters for virt hosts
is/SMTP/virt_host_0 = *:250<INSTANCE No.>;
IF YOU WANT TO SETUP MORE THAN ONE CLIENT, CONFIGURE FOR EVERY CLIENT
ONE
SMTP PORT AND ADD:
is/SMTP/virt_host_0 = *:250<INSTANCE No.>;
is/SMTP/virt_host_<x> = *:25<x><INSTANCE No.>; (x=1..9)
...
Don't forget the semicolon on the right side of the parameter!
back to top
Create user SAPCONNECT
type Service
profile S_A.SCON
password
<sid>1234
back to top
Create/modify virtual host SAPconnect in transaction SICF
Run transaction SICF, create/modify virtual host SAPconnect
Description SAPconnect (E)SMTP
Host-data Profile parameter Nr. 0
Hostname *:*
Service-Data: Client 000, user SAPCONNECT, password
<sid>1234,
Security level: Standard
Basic Authentication: R/3 User
Handler list CL_SMTP_EXT_SAPCONNECT
IF YOU WANT TO SETUP MORE
THAN ONE CLIENT, YOU MUST MAINTAIN PROFILE
PARAMETERS (see above), create a viurtual host "<SID><CLNT>" and enter the virtual
host number
here (must be done for each client).
back to top
In SU01, add the senders address, e.g. horsta@<CLIENT>.<SID>.r3.sap.corp
Test mail
configuration
Send mail using SO01 to alexander.horst@sap.com
Send mail using Outlook to horsta@<CLIENT>.<SID>.r3.sap.corp
back to top
36. 36.
--------------------------------------------------------------------------------
Last updated on 16.12.03 by Alexander Horst
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