Co-Innovation E cos ys tem

( CO IN )
 TCS COIN™ - Powering the Disruption Engine through collaboration

Collaboration Innovation Lab Support Accelerate Growth Forums & Events

Think Big, Start Small
Collaboration between technology
start-ups and Corporates is key for
fostering innovation
Harness the abundance
R&D hubs helps to execute the
solution into business creating
necessary products and services
along with CoE experts
• Accelerate Growth Thought Leadership
• Cycle time reduction for RFP’s
& proposals Providing Thought leadership to
• Access to Emerging Customer thru Innovation Forums/
technologies Days
• Cost Effective, Innovative
solution

Coin focused key Technologies

AI, ML , Data Analytics IoT, Telematics, Cyber Security Digital Platform and Enablement

Augmented/Virtual/Mixed Reality Social, Customer Experience Robotic Process Automation (RPA)

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 Leveraging COIN

1 3
4
Packaged Offerings – Recommendations for COIN
CoEs/Focus Areas:
Consume the packaged
2 Partnership Program:
Recommend partners for
Whitespaces:

offerings built using 02

COIN Store: Utilize partners
onboarding to COIN team based
Explore Partners suggestions
from us for whitespaces or
partner solutions. 03
in COIN Store for known
on market need. problem statements

white spaces (for e.g.,

Teams based chat tool etc.,
https://byoa.tcsicc.com/Coin_Store/CoinStore.html

Success Measures

# of partners in each category # Revenue # Thought leadership impact # Unicorn status # Platform inclusion
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MoU (Contract) Sign-off process

Corporate CoIN Head

Technical Evaluation BG Head Approval
Approval

IP Check Process

Clean Copy Distribution TCS Legal Review Partner Review

Physical copy Signoff Update TCS Requestor on

CTO Sign OFF
by India based Partner signoff and validity

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Appgate
 Leveraging Startup Ecosystem at COINTM
SoundHound Inc. is pioneering solutions
for a voice-enabled world. With our
Houndify voice AI platform, add a
custom voice assistant to your product
or service.
Skype based Live Chat solution
(COIN partner)
-------------------------------------------------
Virtual assistant/chat bots and call
automation/deflection ---
Intelligent document processing and
OCR with high level of accuracy
scoutbee delivers verified supplier
End user experience management,
information to support robust, agile Proven Migration Tool with Juriba offers a unique project management
Increase operational efficiency
and strategic buying decisions Migration Experience and tool, Dashworks, for IT transformation
Optimize resource/assets
licensing and cost projects, such as Windows 10 migrations.
Expand Revenue Opportunity
60% faster than without!
create, transform, test, and train more
content than anyone in the world –
from text, voice, audio, video, to
structured & unstructured data
High performance storage with ZEDEDA's edge virtualization solution
Automate the
journey of Enterprise I S3, iSCSI, NAS interface with add is designed to manage edge devices,
T Applications to on feature of Ransomware applications, and data in
Cloud protect an automated and secure manner.
(-------------------------

The Network and Security Actility is a multi-technology scalable

It offers a network
Architecture for Your IoT connectivity platform allowing to
platform-as-a-service
Blue Prism is transforming the way Enterprise Multi-Cloud deploy (LPWAN) worldwide, to
(NPaaS) #
work is done and building a digital Backbone connect IoT devices anywhere,
Automation Anywhere is a developer of robotic gathering data to cloud applications,
workforce for every enterprise.
process automation software, which employs thus enabling IoT solutions.
software bots to complete business processes

Darktrace is an AI cyber security Reduce your attack surface, continuously validate

company for threat detection and your security controls, and improve your risk posture
response across cloud, email, with the leading breach and attack simulation Innovations in voice, natural language keeps your business services reliable and responsive
industrial and the network platform. understanding, reasoning and systems with its leading IT service management and ITIL
integration come together to create more availability management turnkey SaaS solutions
human technology
(COIN partner) Increase operations efficiency
------------------------------------------------- with AR work instructions, digital
AR platform with AI powered training & remote collaboration
applications and wearables for industrial for front-line workers
enterprises Enterprise knowledge management 1.Conversation and collaboration made easier
Sonic Boom Offers a wellness The only KCS v6 verified knowledge
software for better support and stronger
program designed for business management software built on
Woliba tailors its comprehensive Improves your agent-based and self- 2.Increase agent productivity
clients specializing in improving Microsoft Azure technology
Enterprise grade, real-time software for program towards your organizational service support with 3.Imprve employee experience
hands-free field service collaboration using employees' daily health habits 4.Real time call center insights
goals and culture so you can easily AI-powered knowledge management
augmented reality and smart glasses through games and incentives
manage employee wellbeing, software.
engagement, rewards 7 TCS Confidential
Workspace – Active Partners

1E Real-time visibility & control of every remote endpoint in your IT estate

Jamf Pro (formerly Casper Suite) is the EMM tool that empowers IT pros and the users they support by delivering on the promise of
Jamf unified endpoint management for Apple devices

Condeco Bring workspaces, employees and productivity together

The Aternity Digital Experience Management platform brings business context to every end-user, application and activity to inform
Aternity remediation, drive down costs and improve productivity

BitTitan Proven Migration Tool with Migration Experience and licensing and cost

Digital experience platform that combines monitoring, user engagement, analytics and automation — all from the employee's
Nexthink perspective
Skype based Live Chat solution. Other Services includes Customer Experience, Digital Enterprise, Enterprise Application, Business
Sensiple Application, Application Testing and Infrastructure Services
Sharegate's easy-to-use cloud management tools help IT professionals migrate, manage, and govern their Office 365 and Azure
Sharegate environments.

Vayushpere Chat-based platform for service desk, chatbots, real-time language translation, NLP/AI & ITSM integration

Prevent outages and quickly troubleshoot slow applications with award-winning application performance monitoring from the world's
eG Innovations leader in IT monitoring

Yellow Messenger Builds conversational ai powered chatbots across text and voice, in 100+ languages in 30+ channels for large enterprises
 Workspace – Active Partners … contd

Lakeside- Systrack Helps IT teams monitor and optimize environments by focusing on the quantified end-user experience.

PC Mover - Laplink The Easiest Way To Move To Your New PC Without Leaving Anything Behind

Upland RightAnswers by Upland is a knowledge management solution that's a ServiceNow Certified Integration and is endorsed by the
RightAnswers ServiceNow community for creating customer service champions
Lionbridge
Real time translation tool
Geofluent
Rimo3 Application Readiness Accelerator

Blancco Complete Data wipe for devices under migration process

Unique solution speeds-up enterprise-wide software deployments securely with its break thru peer-to-peer technology, there by
Adaptiva reducing overall infrastructure cost

EEGrab IoT Technology Enabled Lockers

Team Viewer software application for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers.

TechSee's Intelligent Visual Support for contact centers and field service helps you Improve Customer Service while Reducing
Techsee Support Costs

Happy Signals Leading Experience Management Platform for IT organizations using ServiceNow or other Enterprise Service Management systems

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 Compute: CoIN Highlights CoIN – Pipeline $ 10.62 M

Key Partners

Mainstreams Partners
Total connected partners 123 Perpetuuiti, Rubrik
Mainstream partners 8 Cohesity, Rancher
Number of Wins 48 Zerto, Veeam
Number of Lab PoCs 26 Actifio
Number of NDAs 63 Datadobi

10 10 TCS Confidential
Networks – Active Partners
Zscaler It’s a NexGen backup solution ground up designed considering Cloud but still serves on-premise, cloud & Hybrid requirements.

Safe-T Software Defined Perimeter. Prevent data exposure with Safe-T's secure & simplified access to applications and files

Algosec Most popular Security Policy Manager. Manages application connectivity and network security policies throughout their lifecycle

Simplify and strengthen access controls for every user, on any device, with Appgate SDP – a leading Zero Trust Network Access
Appgate solution
Actility is a multi-technology scalable IoT connectivity platform allowing to deploy public and private Low Power Wide Area Networks
Actility (LPWAN) worldwide, to connect IoT devices anywhere, gathering data to cloud applications on any scale, through their LoRaWAN network
server, thus enabling end-to-end IoT solutions.

Aviatrix Enterprise-class networking, security and operations. Cloud simplicity and agility

It offers a network platform-as-a-service (NPaaS) # Application Specific Networks, Demand networking,

NetFoundry Faster configuration changes and updates, Hardware and service provider agnostic

A10 Networks Next-gen Network, 5G, & Cloud Security. Automated Threat Intelligence and Advanced Secure Application Delivery solutions

With Meta's Network-as-a-Service, you can rapidly connect people, applications, clouds, data centers and offices, and secure them
Meta Networks with a software-defined perimeter
Moxa Technologies is a Taiwanese technology company specializing in edge connectivity, industrial computing, and network
Moxa infrastructure solutions.
Developing Radio Access Network technology including the Sprint 'Magic Box' and both small cells and macro cells for the Rakuten
AirSpan virtualized network.
Powers end to end Private 5G solutions with security and providing Highest-performing GPU servers for data centre machine
Supermicro learning/AI training

Edge Connectivity - Securely and seamlessly connect all the mission-critical industrial control and automation systems and assets at
IoTIUM scale using ioTium’s OT-Net in a secure, seamless and plug & play manner.

EWON Edge Network (IIoT) connectivity platform to provide on-demand secure remote connectivity for OT devices (MFG & ER)
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Contact - CBO.COIN@TCS.COM

12 TCS Confidential
Hyper Connected NETWORKS

CBO Technology and Innovations

Copyright © 2020 Tata Consultancy Services Limited

13 TCS Confidential
 Connectivity To Hyper Connectivity

SPIRIT

HYPER-
CONNECTIVITY
CONNECTIVITY SPEED 5G

INTELLIGENCE Edge

One to Many Many to One

GRIT IoT Many to Many

In the Connected world Systems function Hyperconnected world Diminishes boundaries enabling
effectively within themselves. Realtime communication on a many to many basis.

100 Billion 1.9 Billion 5G 175 ZB Only 3% $1.1 Trillion

Smart Devices Cellular subscriptions Annual data generated Data processed for Investment in IoT
By 2025 by 2025 by
14 2025
TCS Confidential value by 2023
 Hyper Connectivity Within & Beyond Enterprises

COEXISTENCE SECURITY
Legacy and NextGen Multi OEM Network

Applications Sites
Datacenters
LAN, WAN, MPLS, VPN,
OT Plants

IT
Wireless, Security
Branches Labs
Campus Stores
Cloud Domains Facilities

SPEED INTELLIGENT
5G, WiFi 6 Connectivity Application aware &
Pharma & Energy &
Retail & CPG
Healthcare Utilities
Robust networking
Home/Buildi
Agriculture Others
ng
City Infra
Transport & Banking &
Manufacturing
Automobile Insurance
s

15 TCS Confidential
 COIN Partner Highlights
New Offerings Incubated

COIN Partners Explored 80 03 Software Defined Perimeter, Application On

Demand Networking, Borderless ADC

80+
Partners PoC’s
Vendors New Customers
Zscaler, Safe-T, Meta Network, Appgate, Explored
Netfoundry, NetYce, Airgap, NS1, TCPWave,
Mellanox, A10 Network, Men & Mice,
11 04
Efficient IP

New Offerings Multi Cloud AI ML Wireless, Unified Network Autonomous

Enterprise 5G
Enablement Networking WiFi6 Security Network

 Enabled new offerings : Siemens – Deployment of Borderless ADC solution leveraging A10 COIN partner, SHV Energy –
Deployment of Zscaler SDP solution, GE – Deployment of SDP solution leveraging Appgate COIN partner
 CBO-COIN's Talk Show "Let's Co-Innovate"- A10 Networks (26-Nov-2020)
Key Highlights  Arranged various Technology sessions for Architect community, Geo wise sales & solutioning team e.g: Software
Defined Perimeter, Application Specific Network, ADC

16 TCS Confidential
 COIN

Hyper Connected Network

HCN, CBO-T&I

Copyright © 2020 Tata Consultancy Services Limited

17 TCS Confidential
 Software Defined Perimeter Public Clouds

Web
A modern approach to Remote access & Zero trust Security. Server
Eliminates the network-centric design, secures private application access using a user
& app-centric approach.
Remote User with SDP
Client
Features & Benefits

Identity based application segmentation Single packed based authorization

SDP Policy
Support user posture & profiling Faster deployment and ease in scalability Enforcement
Remote User
(Work From Home)
Fully Software Defined, Opex based Model Greater visibility into users and app activity

DMZ Internet
Use Cases Routers
Perimeter
Firewalls
* Anytime Anywhere Secure access * Merger, Acquisition, Divestitures SDP
Gateway
* Thirdparty & VPN access * Secure cloud & Multicloud adoption
Core
App LB Switch

Firewalls
Internal
18 TCS Confidential
 Multicloud Network

Networking Security Operation & Automation

• Dynamic Topology Mapping • Global Network Segmentation • Single Pane of Management
• Intelligent controller providing (across Region and Cloud) • Network Visibility and Monitoring
Network correctness • Inline Firewall insertion • Troubleshooting
• Optimal path prioritization across • Smart SAML user VPN • Automation using Terraform or API
Active Mesh HA Transit • Encryption of data in motion • Optimized for Scale and Performance
• Cloud to Site WAN

POC in Progress POC in discussion In discussion

Benefits
 Agile Network Provisioning & Consistent Experience across Multi Clouds
 Ease of Use and Simplicity by adoption of design standardization
 High-Performance Encryption
 Cloud Network Visibility & Security
 FW Network & Transit FWs & Secure Egress / Ingress
 Maintain business continuity with Faster resolution & easy troubleshooting

19 TCS Confidential
 Private 5G Network

What is Private A standalone secured 5G radio network with a 5G core in a relatively small area, under owners control to use for
5G Network company's’ own specialized application on 5G

Why Private 5G ? Private 5G Spectrum

• Standalone 5G in unlicensed spectrum in the 5 GHz and 6 GHz
• Next generation local area network (LAN), incorporating 5G
bands
technologies
• Capability of wires without wired connectivity for industrial
• 5G in licensed spectrum allocated to an individual company or
environment
managed by an operator

Key Expected Benefits

Dedicated to the owner, operator will be able to set up its own security policies rather than relying on an
Security
outside provider

Easy & faster

Based on wireless so can be provisioned quickly
provisioning

Ease of In-house so the owner of the network have complete control without operator dependencies
management

Network slicing Multiple virtual networks & customized for the specific service
control
SuperMicro Airspan
In Discussion 20 TCS Confidential
In Discussion
 Edge solutions powered by AI ML Wireless
Wireless Network: Key Demands Key Business Benefits

• Next-gen wireless solution for critical business

applications- Wifi6 as coexisting
• Low latency, high bandwidth , wider
complementary technology with 5G
coverage for critical business applications
• AI/ML ready infra for proactive
• Integrated analytics platform as business
troubleshooting and mitigation
accelerator- Asset tags, location & customer
• Higher device density
behavior analytics, Ambience monitoring
• IoT Readiness
AI ML
• Low energy consumption
• Less prone to interference Wireless
• No separate investment on IoT gateways -
Wifi integrated with IoT networks

Key Features
• 802.11ax (Wifi6) increases throughput capacity by up to four times that of 802.11ac Key Solution Partners
• Multiple devices with varying bandwidth needs can be served simultaneously with
enhanced OFDMA- Up to 3x more system capacity than OFDM

• Integrated IoT – BLE, Zigbee enabled

• Low latency, Less prone to interference 21 TCS Confidential

 Edge Network – Secure Remote OT Management
Verticalized (Manufacturing, E&R) On Demand Remote Connectivity – OT Networks

Challenges in OT Management Key Solution

Longer Lead Plant Network • Cloud-managed, Multi OEM PLC management from secured
Heterogeneous Brownfield platform
Time – Impact Secured
OT Landscape Environment
to Production Infrastructure
 Multiple visits to  Secured network • Remote OT management solution with minimal changes in existing
 Multi protocol  Integration &
Instruments
plants remote access
Changes impact
setup
 Skilled technician  Segmented &
 Multi OEM PLC in production
arrangement restricted access
• Isolation of IT and OT traffic with secured restricted access
Remote programing Remote Monitoring
of PLC /HMI & Diagnostics • Capturing and sending data for monitoring & analytics

Key Features
Analytics
Partner
Orchestrator  Overlay network on any transport
 Supported all major PLC protocols
IoTIUM / Talk2M Data transfer to user’s
 Data acquisition for analytics
server
 Built-in firewall and VPN
 Integration with MFA support

OT Devices
IoTIUM Edge (iNode)
connected in IoTIUM EWON
/ Ewon Flexy In Discussion In Discussion
LAN 22 TCS Confidential
Leveraging Partner Ecosystem

API
integration
with TCS
IP’s
Accelerated Smart
Edge Connectivity

Unified AI/ML
Security based
Wireless
Seamless
Cloud
Experience

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HCN CASE STUDIES

24 TCS Confidential
 An American Company involved in engineering, development & manufacturing of
turbochargers for automobile industry
Legacy VPN Refresh, Software Defined Perimeter Solution, 5500 Users (Divestitures)

Key Challenges Solution

• End Of Life Legacy VPN • Zscaler Private Access
• Massive Cloud transformation hence required application level • Private Access
security • User Level Application Control
• No end to end visibility in current VPN environment • Health Monitoring
• No Centralized management • Custom KPI
• Real time logging
• RAVPN & Multicloud Access
Overall Approach & Timeline
Application Designing & VIP Users 100% Traffic turn
& Infra Implementation VPN UP and VPN Users
License Assessment of infra migration migration
TCS Scope TCS Scope
Profession & LSS (Log Streaming Service) (5500 VPN Users Migration) (Duration - 3 M)

Solution Benefits
Zscaler Private Access • Improved User Experience,
6 No. of Connectors
Micro-segmentation
• Direct Remote user access to Apps
Posture Assessment
Log Streaming Service
• Software based solution, No hardware cost

• No network visibility25to User

TCS Confidential
Leading Oil & Gas (Energy) organization benefited by Cloud based Remote Access

Customer requirement was to eliminate existing issue with legacy remote VPN infrastructure

Challenges
Reduce Complexity
Benefits
Volumetric
• Inefficiency in Current networks and Scalability
• Slow adoption of newer technologies
• 100K+ Remote user
• Adhere to various compliances for GDPR, PII and Data
Privacy • Windows, MacOS, iOS and
• High cost of legacy VPN, Bandwidth & De-centralize
Android EUC device platforms
configuration
• Required reliable, secure connectivity to applications • Applications in 18 On-prem. DCs
migrating on Public cloud as well as On-prem. DCs
around the Globe
• Huge employee base, many groups/ departments and
multiple vendors/ partners • Applications in AWS and Azure
• Users included majority non-IT and in mining/ refineries
public cloud
sites
Cost saving on Reduced maintenance Reduce FTE cost
End to end secure
solution & Services & operational cost by by Faster users
remote access with
expenses removing the security migration
Zero-trust security &
hardware
SDP feature

26 TCS Confidential
 Best Practices and Challenges during Implementation

issues
• High Cost on existing legacy remote VPN Solution
• De-Centralized Administration of VPN Gateways and User groups
• Scalability and adopting cloud journey with zero-trust and SDP
technologies
Reason Identified
• Different OEM devices used for remote VPN connectivity
• High Cost VPN Gateways and their licenses, bandwidth, maintenance
and operations
• Not feasible for accessing cloud native applications
Mitigation
• Proposed Zscaler Private Access with centralized cloud based
management for all the 100K+ Users and 50+ Applications
• Proposed end to end secure, reliable and fast access to Applications in
On-prem. DCs, AWS and Azure Cloud
• Provided Cost effective, Zero-trust network, SDP enabled solution
migrate all existing remote VPN users to ZPA
Solution
• Scope: ZPA deployment (Z-App based access) to replace
existing remote VPN for 100K+ users
• Deploy Z-App on EUC devices – Install and configure Z-App
on User machines via SCCM
• Deploy X.509 based identity certificates – Install X.509
based identity certificates on User machines via Group
Policy (AD), to be used for SAML authentication (primary)
• Deploy Connector VMs – Provision and configure
Connectors RHEL based platform
• Integration of IdP with ZPA – Integration of their existing
IdP (PingID) for the ZPA user authentication (SAML based)
• ZPA LSS integration with SIEM – Integration of existing
SPLUNK based SIEM solution with ZPA for the logs
streaming locally

It is always better to do a Site
survey in advance before
Learnings deploying the Connectors
Less critical Apps preferred to IdP integration, SAML attributes, It is always preferable or
onboard first and eventually Z-App version should be finalized perform a phased migration
critical ones before Z-App and Connectors approach starting with
deployment selected pilot users
27 TCS Confidential
 Global Conglomerate HQ in Germany got benefited by Borderless ADC

Customer wanted to load balancer privileged access management application We decided to turn this problem into an proven
used by IT hardware and application support team. industry solution.
 TCS is involved in implementation and support

 Deployed A10 virtual load balancer in high availability at 5

locations as each location had 4 access management
 Implementation and Support. application servers which had to be load balanced.
 Failover of critical business
 Configured global server load balancing.
applications and there availability.
 Minimum implementation time as
client presence was on global scale
 Performed failover
• Ask to test locally, failover traffic to newly added device

• Total 5 locations with in India

• Ensure application availability at specific location since applications
are load balanced locally.
• Ensure application availability even if servers at specific location
aren’t working since load balancing is done at multi site level also.
• 2 Virtual A10 Load Balancers per location
• 2 Password vault application servers to be load balanced
per location
• 2 Session manager application servers to be load balanced
per location

28 TCS Confidential
 Compute – Business Agile Data Center
Co-Innovation Eco System

Agile Computing CoE

Technology & Innovation
Cognitive Business Operations

Feb ‘21
Copyright © 2020 Tata Consultancy Services Limited

29 Document Classification
 Compute: CoIN Highlights CoIN – Pipeline $ 10.62 M

Key Partners

Mainstreams Partners
Total connected partners 123 Perpetuuiti, Rubrik
Mainstream partners 8 Cohesity, Rancher
Number of Wins 48 Zerto, Veeam
Number of Lab PoCs 26 Actifio
Number of NDAs 63 Datadobi

30 30 Document Classification
Backup as a Service (BaaS )

Copyright © 2020 Tata Consultancy Services Limited

31 Document Classification
Backup-as-a-Service
Market Size: The Global Data Backup and Recovery Market
size is expected to reach $12.9 billion by 2023, rising at a Components of Offering and Benefits
market growth of 10.9% CAGR

BaaS Opportunity:
Turnkey Appliances
The BaaS market is poised to for Backup
reach USD ~ 5 Billion at a Enterprise Backup Storage Reporting
Target Tool
CAGR of 28% Softwares

~47% reduction in TCO compared to legacy solutions

~30% to 50% in savings due to Management

Use cases simplicity.

~70% data center footprint reduction

Backup to on- LTR to Cloud
premise
Clients
Virtualization File-System
Small Medium Large
TCS BaaS Offering Deal Size
Databases Applications 500 TB 3000 TB 6000 TB

Direct to Cloud Assessment Services $ 14,970 $ 27,180 $ 40,770

Backup Server DR to Cloud Arch. & Design Services $ 32,600 $ 62,100 $ 82,800

Media Media One Time Price to Customer Build / Implementation $ 37,230 $ 64,080 $ 80,100
Server Server

Spin-up VMs in ARC Price to Customer Managed Services ICC $ 151,947 $ 237,641 $ 389,588
cloud

Optional - BaaS H/W and S/W Price to Customer $ 1,179,648 $ 6,488,064 $ 10,616,832
32 Document Classification
Tangible Benefits to Customers

Reduce costs 80%

associated reduction
with backup in annual exposure
to compliance or
and recovery
audit failures and/or
by 44% data theft/breach

62%
49% reduction
average
recovery time in annual
improvement unplanned
downtime

33 Document Classification
 The Solution - Scale-out Backup Infrastructure with NAS Platform

Multi Cloud Platform

Low cost Cloud
Storage Long Term Storage Requirement
and Archival

Cohesity Cloud Edition

DC1 DC2
VMs Files SharePoint NAS-Filer
Physical
Files SharePoint NAS-Filer
Physical VMs
Servers Servers
Archival and Long-Term Storage
Requirement for Non-
Geoscience apps

10 GBPS Link
Hyper Converged Backup Hyper Converged Backup
Infrastructure - Cohesity Secondary data Infrastructure – Cohesity
Primary Backup Copy of DC1 & Replication Primary Backup Copy of DC2 &
Secondary Copy of DC2 (Bidirectional) Secondary Copy of DC1

With Cohesity solution we were able to consolidate multiple backup products into a single Scale- Agent-less, policy-based, volume-level data protection and
out platform also adding business values like Security, better TCO, Agility in deployment granular file level restore of NAS data held on SMB/ CIFS and NFS
• . primary storage allow backups on premise, replication off premise
Using Backup data (secondary data) to production - Once the data is protected on Cohesity, it or to the cloud
can be used to support multiple use cases. Auto-discovery and tracking of NAS volume data ensures storage-
NAS data is kept fully hydrated ensuring instant availability to clients and NAS servers for recovery efficient, incremental backups enhancing Cohesity Data Platform's
or test/dev use cases. global deduplication and compression capabilities
34 34 Document Classification
Container as a Service ( CaaS)

Copyright © 2020 Tata Consultancy Services Limited

35 Document Classification
 Container as a Service (CaaS)
Offering Overview Benefits
Container Infrastructure Build & Migration to Cloud Native Architecture • Faster time to Market • Zero Downtime
• 15% Improved Resource • Improvement in Stability
1. Product & Platform Selection & Advisory Services
2. Design, Build & Integration (with Observability, CI/CD, Registry, Security Tools,
Utilization • Portability: Build Once,
Storage, Backup, Networking) • 13% TCO Reduction Ship Anywhere
3. Container Operations – Reliability Engineering
4. Container Migration Offering: Assessment & Transformation
TCS Accelerators
Rancher || Provision ‘R’ Grafana – Alertmgr – Prometheus(GAP)
 Automation of kubernetes cluster  Query and metric based monitoring
provisioning  Autoscaling container based on ANY metric
 Integration with any CI tools like Jenkins,  Auto provisioning and de-provisioning of
TravisCI, Concourse etc. node’s utilization
 Template the creation of Enterprise standard  Incident Management Tool (ServiceNow)
Clusters Integration
 Customize to requirements, install Add-Ons  Self-healing of container infrastructure
with installation

Assessment Audit ‘O’ Alert

 Find strengths, tackle weaknesses
 Alignment of IT and business goals
 Minimize the business disruption
 Makes a stable environment
 Moves Dev to Production in agile way
Monitoring, Analytics, Security, Compute,
Storage, Network
 Alert on any type of authentication.
 Alert on POD/container login.
 Alert on any activity for secret, configmap
object
 Alert on any critical activity for RBAC, SCC &
service.
 Alert on any project creation & deletion.

36 Document Classification
Case Study 1: Container Operations in UK Insurer
Client Company Overview Solution
Large Insurance provider based out of UK with Operations in Europe, US • Due diligence of existing platform setup was performed.
and Asia. • Reporting instrumentation set up
• SLA based operations.
Objectives / Challenges
• Operations team engagement model was prepared.
• Add capability to support Rancher based Container Platform production • Capacity review and application teams liaising for pre, post apps onboarding tasks.
operations. • Agile/Jira, ITSM process for Daily Operations & support
• Create a consistent and repeatable model to deploy and manage the • Layout of Roles & Responsibilities and RACI chart for monitoring, engineering and
container platform. Operations team
• Approximately 400 applications to be onboarded.
• Adopt operation model compliant with the best practices in the industry,
namely Agile, devops, and SRE.

Benefits
Scope of work
• Ready for application onboarding into container platform.
• Standard Operating Procedure for container platform in production
• Multicloud compliant IAC and Devops.
• Define Roles & Responsibilities for Production RUN team
• Faster delivery of applications.
• Application onboarding checklist and monitoring
• Improved flexibility and reduced downtime
• Rancher daily health check and monitoring alerts
• Clarity of Roles & Responsibilities for RUN team by defining RACI chart
• Disaster recovery and platform availability measures
• Standard operating procedure for container platform.
• Refresh of the AWS AMI, EC2 refresh, Upgrade of the platform.

37 Document Classification
DC Migration

Copyright © 2020 Tata Consultancy Services Limited

38 Document Classification
Migration Factory
Migration Roadmaps Run Book Migration Management Infra Validation

PoC Pre-Migration check App Validation

Program Governance
Governance Team MGM Team
Migration Exec plan Migration Team Migrate & Monitor Go / No-Go Operation Team
Move group plan Testing Team
Discovery Architect Migration Architect
Schedule move group event Cutover Hyper care

Discovery & Analysis Plan Design Migration readiness Migrate Test Handover

Run Book Move Schedules

group 1
Satu rday 15th October 15-Oct 00:00 00:00

Full Server
M0001 KSWD Mainframe WAIT UNTIL MIDNIGHT FOR TI ME DEPE NDENT BATCH Various 15-Oct 00:00 00: 01 00:00 00:01 St efan Neum ann
M7061 K SWD Mainframe Run Critic al t ime-dependent Batc h (Fri) Various 15-Oc t 00:01 01: 00 00: 01 01: 00 PM7060 OPS
M8031 K SWD Mainframe DIZY: Submit Wave-1 (6) Unload FDR bac k up pools t o tape Various 15-Oc t 00:30 06: 30 00: 30 06: 30 PM7050 Tony El lers haw
M8032 K SWD Mainframe DIZY: Submit Wave-2 (7) Unload FDR bac k up pools t o tape Various 15-Oc t 00:30 06: 30 00: 30 06: 30 PM7050 Tony El lers haw
PM 8010 K SWD Mainframe DRP Flas h copies (Sat) Various 15-Oc t 01:00 01: 30 01: 00 01: 30 PM7061 OPS
01:30 06: 30

Uninstall old infra

PM 8020 K SWD Mainframe Run Crit ical Batc h (Sat) Various 15-Oc t 01: 00 05: 30 PM8010 OPS
05:35 07:30 I0050 and i90
A0060 KS WD AWD S end t ape to NHBR A WD 15-Oct 04:00 07:00 Tapes Courier
I0030 K SWD i90 DT S end t ape to NHBR i90 DT 15-Oc t 04:00 07:00 05:35 07:30 Courier
05:35 07:30 I0050 and i90
I0200 K SWD i90 P P S end t ape to NHBR i 90 PP 15-Oc t 04:00 07:00 Tapes Courier
I0380 K SWD i90 P S end t ape to NHBR i90 P 15-Oc t 04:00 07:00 05:35 07:30 Courier
G75 M Gov Al l Governance Reso urce to be on site 15-Oct 05:15 05:30 05:15 05:30
Martin Stakes (Mi grati on Mo ve Manager)

Application & Data

Tom my Stroth er (Governance)
Ami t Mehta (PMO)
Frances Murrell
Phi l Kennedy

Move
I an Pri tchard

G80 M Gov All tech team representatives to b e on-site read y to 15-Oct 05:30 05: 45 05: 30 05: 45

tools
bring down services i n King swood prio r to data sync

G85 CALL Gov COM MAND & CONTROL - TECHNI CAL BRIDGE & ROLL 15-Oct 05:45 06:00 05:15 05:20 G75 M arti n S takes
CALL & T ECHNICAL CHE CKPOI NT
Room 2208 Com mand Centre Bridge:
0203 0596451
0800 3680638
Pin 2543946#

group 2
G90 CALL Gov Technical Bo ard - Recom mendation to bri ng i n scope 15-Oct 06:00 06:10 06:00 06:10 G85 M arti n S takes
servi ces down i n Kingswood foll owing su cessful
run ning of Friday and Saturday critical batch
Tech Board recom mendation
TECHNI CAL BOARD NUMBER
Tol l free- 08003680638
Caller paid-02030596451
Parti cipant pi n-14048416#

G95 CALL Gov Exec Board 15-Oct 06:15 06:25 06:15 06:25 G90 M arti n S takes
Exec Board GO/ nogo to bring services do wn in
Kingswood fol lowi ng succesful runni ng of Friday and
Saturday ni ghts critical batch
EX ECUT IVE & E SCALATION BOARD NUMBE R
Tol l free - 0800 368 0638
Call er paid – 02030 596 451

Hypervisor
Parti cipant pi n – 1946639#

G100 E MAIL Gov EMAI L BROADCAST GO/NOGO DECIS ION 15-Oct 06:25 06:45 06:25 06:45 G95 M arti n S takes
TC0115 K SWD Off Host Rem ov e Abinit io lic enc e k ey s on the mainfram e and Linux Abinit io 15-Oc t 06:30 06: 45 06: 30 07: 20 Batc h complet ing Paul Morri s
env irinments PM8020
M8040 K SWD Mainframe Drain init iators on STAN Various 15-Oc t 06:30 06: 50 06: 30 06: 50 M0001+P M8020 Ops
+TC0112
DIZY: Ejec t Wav es 1& 2 FDR Pool t apes from Kingswood 06:30 07: 00

Move
M8101 K SWD Mainframe ATL Various 15-Oc t 06: 30 06: 50 M8031+M8032 Ops

BU0100 K SWD BO Shut down B usiness Objec ts Busine ss Objec ts 15-Oc t 06:30 07: 00 06: 30 07: 20 Batc h complet ing TCS (DMS )
6. 5 PM8020
M8033 K SWD Mainframe DIZY: Submit Wave-3 (6) Unload FDR bac k up pools t o tape Various 15-Oc t 06:30 12: 30 05: 05 12: 30 M8031 Tony El lers haw
M8034 K SWD Mainframe DIZY: Submit Wave-4 (7) Unload FDR bac k up pools t o tape Various 15-Oc t 06:30 12: 30 05: 05 12: 30 M8032 Tony El lers haw
G110 P hone Gov Update P hone stau s Message 15-Oct 06:45 07:00 06:45 07:00 G100 Davi d Brain

based
Off Host 06: 45 07: 20 Batc h complet ing
K SWD 15-Oc t PM 8020 and
TC0116 Shudown of Abinit io s erv ices 06:45 07: 30 TC0112 Paul Morri s

Plan on page group n PoC Shared Services Deploy new infra tools
Image
Rehost conversion
Migration pattern

Infrastructure New Backup Strategy

Replatform Backup &
Test Plan Restore
Checkpoint Refactor
Datacenter New DR Strategy
Wave Wave
Wave Wave Design
Design && Build
Build & Test
Test Rehearse
Migrate
Migrate
& BAU
Lift &
Concepts Creation Validation Plan
Transit
Concepts Creation Validation Plan

Rearchitect
Support
Support
Gate A Gate B Gate C1 Gate C2 Gate C3 Gate D Gate E

Determine and collect
the discovered data
Analyze the discovered
data
Draft Migration Run Update & Validate Infrastructure Cleanup Old
Design Migration Pattern Perform Migration as per
Book Migration Run Book verification Testing Environment
Run Book
Prepare High level Move Prepare Detailed Move Proof Of Concept Backup & Start/Stop Application verification
Schedule Migration Software Refresh
Group Plan Group Plan Tasks for APP /DB Testing

Report on discovered Migration Factory Prepare detailed testing Validate & Agree testing
Cutover to Target Site User Acceptance Lesson Learnt
data Checkpoint plan strategy

39 Document Classification
 Largest financial group in Northern Europe -Large Data Centre Migration

Customer Environment Solution Realized Benefits

Customer’s Data Center with 28,000 servers with TCS followed a Factory based Agile methodology TCS leveraged vRealize automation and own Script to
include different workloads running on Physical (phased approach) to migrate move groups, automate pre-migrate/post-migration tasks which
and Virtual servers. Also included migration enabled via Enable automation through scripts, reduce overall turnaround time by 20%
from source vSphere 5.5 to Target vSphere 6.5 HCX tool and Automated post migration cleanup.

….requires 3,000 servers migrated successfully till date,

customer has awarded TCS the next phased of DC migration
13,000 Servers involving 10,000 servers
Built the Data Center migration factory
3 Data Centers located globally
with 6 hours of Cut-Over time for
Production, 18 Hours Cut-Over time for VDC 2.0 ESXi 5.x – vDS - Legacy
Non-Production
VMware HCX (V2V)

Project Fleet initiated with

VDC 3.0 VMware SDDC /vSphere 6.x
objective of improve upgrade the
virtual environment and
infrastructure
~10% of the overall workload Centralized, standardized and optimized Infrastructure
90% of the overall workload will with improved performance
requires storage level migration be migrated using VMware HCX
migration tool

40 Document Classification
 AI Ready Infrastructure Market DSML | MLOps or ModelOps Market
The global AI infrastructure market is projected to The data science platform market size is
$50 B grow from 2025
$ 140 B expected by 2024 – Gartner

$4B MLOps expected revenue reached by 2025 $7B GPU As Service Market by 2025

Business Use Cases

Speech | Text | Video | Imaging | Face Recognition | Expression Analysis | Anomaly Detection | Theft Identification | Traffic
Recognition | Drug Analysis | 3D Visualization | Cybersecurity | Fraud Detection | health & saftey | Security | Weather |
Autonomous Car | IT Infrastructure and applications | Forecasting on data for Bank, Insurance, HR etc etc

Technology Partners Customers Current Engagements

Leading Autonomous Car
Leading Seat Manufacturer
Leading Financial Services

41 Document Classification
ITDR DR Automation and DRaaS

Copyright © 2020 Tata Consultancy Services Limited

42 Document Classification
DR Workflow Automation & Management - Offering Overview
 Automated orchestration of IT DR exercises What we offer?
 Agentless, workflow based automation Solution
 Single tool for end-to-end DR Management and Reporting  IT DR Automation leveraging TCS CoIN partner
Perpetuuiti’s Continuity Patrol tool - an agentless
solution that integrates with heterogeneous IT
IT DR runbooks steps environment functioning on-premises, on cloud and
were split wherever in hybrid environment
possible for parallel Services
execution to reduce drill  Analysis of IT DR Runbooks - Sequencing and splitting
execution time and of steps for parallel execution
business disruption  Design & Implementation of DR management and Increased DR Drill Optimized
Increased frequency RTO Successful
DR Drill automation solution for recovery and restoration DR drills
Frequency  Plan, execute automated DR drills
RTO Optimized RTO and  Consulting Services
Optimization, reduced DR drill time by  Maintenance/ On-going support
Efficient 60% on an average
DR Testing compared to manual Reference architecture for DC
Reduced drills USE CASE
DR Operational
Cost Banking & Travel:
Orchestration of • Optimized RTO and efficient DR drills
runbooks eradicated • Reduced DR drill execution time and reduced business
operator based errors disruption
• Increased DR drill frequency to meet regulatory
standards
Successful DR drills with only • Efficient DR predictability and DR readiness assessment
3 SMEs for the environment
• Single tool for end-to-end DR Management and
Reduced DR duration and
Reporting
SMEs dependency
• Eradicated errors arising out of manual DR exercises

43 Document Classification
Success Story World largest Airline Company improved flight
booking by automating disaster recovery workflow
TCS helped the airline build a robust DR process, which improved the DR drill
frequency and integrated major infra technologies.

Challenge: Solution: Business Benefits

• Challenge in executing DR drills
• No Single tool for end-to-end DR
Management and Reporting
Lot of manual intervention during
•
the DR drills
TCS executed a four-week PoC successfully on DR
Automation using Perpetuuiti’s Continuity Patrol $42M Business Value
tool for two applications. Delivered till date
• Continuity Patrol (CP) tool was installed in the
DR site and configured to support MS-SQL as

• Less success rate for DR drill

Metadata DB 200+ Days
- Phase 1: 22 Applications Consecutive days of no cancellation
• Time required to test the DR drill
was high and hence most of the time - Phase 2: 24 Applications
could not finish the drills on time • Automated 100+ Database instances like 83%
Most of the DR runbook were not Oracle & MSSQL. Reduction in RTO
•
tested due to no visibility • Automated Network components like Palo
Alto Firewall, Infoblox & GTM
100%
• TCS was able to achieve RTO ranging from 2 Successful DR automated failover
to 4 hours testing

44 Document Classification
Storage as a Service (BaaS )
Brief Introduction

Copyright © 2020 Tata Consultancy Services Limited

45 Document Classification
Storage as a Service (STaaS)

46 Document Classification
TCS STaaS- Differentiators

47 Document Classification
 An American Manufacturer of Electronics Test &
Measurement Equipment's, HQ at Santa Rosa
Success Story- TCS and Pure helped Research firm to come out from frequent
outages by providing robust Storage and Services with intelligent
Pure Storage hardware, which not only improved Provisioning process but
also reduced the operating cost
Challenges: • Solutions: Business Benefits
• Year 2013 witnessed nearly 130
• Deployed Pure Storage at Customer
outages per Year
location focused on OPEX Outages Reduction
• Storage provisioning time was high
• Storage provisioning now less than 10 from 130 to 4
(Appx 1 hr with EMC)
mins- Improved Service
• Complex skill-set required 1-2 years of
• Only 30-60 mins of training to support Provisioning time
training to support EMC
Pure Storage- Less risk reduced from 1 hr
• VMware team dependent on Storage to 10 mins
• Simplification allows cross-training and
team for provisioning
eliminates the dependance
• Highly specialized operations support Server provisioning
• Generalized "scrum" teams built aligned
teams required
to the business and applications reduced to less than
• Server provisioning taking as long as 21 a day
• Server provisioning reduced to less than
days
a day- Improved service levels
• No single pane of glass, making Only required 30-60
• Single pane of glass enables easy
reporting consumption difficult
trending and faster upgrade approvals mins of time to train
• Massive SAN port requirement driving resources on Pure
• No per-port limits allow simplified SAN
co-lo costs ($250/port) Storage
zoning and reduced port counts
48 Document Classification
Intelligent Edge

Copyright © 2020 Tata Consultancy Services Limited

49 Document Classification
 Edge Computing |
Overview
End users & device location + transport type Reduced Increased Enhanced Low cost of data
Latency Availability Data Security transmission
Edge Devices Enterprise Edge
• Retail shops Condition
Remote healthcare,

Infrastructure (5G/LTE, Wireless, Wired)

monitoring, Defect Worker Safety,
• Bank Branches emergency
Detection, Mining, Oil
• Private Enterprise healthcare, remote
Predictive Drills, Shipping
patient monitoring
• Manufacturing Plants Maintenance

IoT Edge
Connected
Vehicles, Smart Cities, Fleet
• Vehicles Autonomous Traffic Management,
• Street Cameras Decision making Monitoring, Cargo tracking,
with split second Video Surveillance Asset tracking
• Street Sensors
response

Telco Edge
Augmented Gaming,
• Edge Cloud RAN, MEC, 5G
Reality, Video Connected
• VNFs Deployments
Streaming Experience
• Game Cloud

50 Document Classification
 Remote Monitoring & Diagnostics of Turbines using TCS IOT Platform
Remote Monitoring Solution - leveraged by aftermarket services team to provide market differentiating customer service and product engineering team with
useful product performance data

Business Case Customer Benefits

• A solution that would allow customers to achieve higher return • By being able to see what is happening in its customers' environments in
on investment (ROI) on their existing assets, resulting in a near real time, the company is able to provide more proactive service
reduced need to outlay capex for new assets. and a faster response when issues do arise.
• Understanding how its machines are performing is also useful from a
• Real-time visibility into machine health would offer important product engineering perspective.
data the company could use to help its customers make the • The company plans to use the IoT data collected to take care of
most of these expensive assets. engineering changes in its current-generation Turbines and leverage the
• Real-time status on the machines and provide alerts when data for new designs as well.
something was amiss. • This combination of being able to continually improve its products and
• Help customers get ahead of possible failures and unplanned provide market differentiating levels of customer service serve as key
strategies toward its ultimate goal of international expansion.
outages.
TCS Solution
• TCS designed the gateways that would help transport turbine
data to the cloud
• Developed the final applications that would run on mobile and
laptop devices
• Built the analytical models that would feed into those
applications
• Hosted the solution in the cloud
• Agile development methodologies helped the company get to
market much faster
• TCS could serve as a single provider for consultative, 51 Document Classification
engineering, and hosting services
Digital Workspace

CBO Technology and Innovations

Copyright © 2020 Tata Consultancy Services Limited

52 TCS Confidential
CogniX for Workspace
Provisioning Service
Ignio | Azure Automation
Migration Accelerators
Juriba | Quest | BitTitan |
Sharegate | ProofPoint
Service Automation
Ignio | ServiceNow
CTI
CISCO | Twilio
</>
Cloud Contact Center
CISCO | Twilio
Auto Heal
Nexthink | Aternity |
Lakeside | PowerShell
IT Store
Microsoft | ServiceNow |
1E | Jamf
Smart Fleet Management
Intel EMA | Microsoft
Smart Apps
Biometric Services
Liquidware
Twilio
OneClick App
Mobitio | Web app
Digital Proactive Monitoring Predictive Analytics
O Workplace
Studio
N Nexthink | Aternity |
Lakeside | eG
Nexthink | Aternity |
Lakeside | eG
Health Check a Asset Reconciliation
Zero
NextGen Nexthink | Aternity | ServiceNow | Nexthink
Touch IT Workplace Lakeside | PowerShell
Knowledge Mgmt.
IT Consumption ServiceNow | Nexthink
Experience Analytics
Transformation Analytics
Nexthink | Aternity |
Lakeside | PowerShell Nexthink | Aternity |
E Lakeside | PowerShell
eXperience Level Agreement
Digital Locker BOT Service
ServiceNow | Nexthink |
Signifi | Lenovo Azure BOT Services Aternity | Lakeside
Automatic Speech Recognizer Personification
Hello
Google | Geofluent Nexthink | Lakeside | Aternity |
TCS Segmentation Engine
53 TCS Confidential
 German company and largest chemical producer in the world

About Customer: Business Objectives

Subsidiary of a German chemical
company for vegetable seeds Increase user Reduced OpEx cost Insights on effective IT
Accelerated Windows
business productivity and Best in and increased Security resources & assets
10 migration consumption
class User experience & Compliance
EUR 2.2bn net sales

Workstation HW/SW Asset Software Windows 10 Communication

3000 employees in 42 countries Service Desk
Ops management
Citrix Support
& Collaboration
Operations Migration

Digital Workplace Studio powered by NEXTHINK™

• 8% ticket reduction through auto heal use Next Gen

cases over 3 months
Zero Touch
• Achieved digital experience score of 6.71
and security score as 9.77 within 3 months To Enhance user experience and to reduce To analyze user consumption and their experience.
number of incident logging. Enabled Predictive Also to have insight on Windows 10 migration
• Completed migration on 2600 devices
Windows 10 within 2 months heal module which consist of, following modules are enabled,
• Auto-Heal Service • Consumption Analyzer
• Completed ACT for 230 applications within
3 weeks • Assisted Service • Experience Analytics
• Windows Transformation
• Improved boot time and logon time
Differentiated Onsite support model for Office, VIP, Servers, R&D and IA sites

54 TCS Confidential TCS Confidential

 CBO COIN | TCS & Nexthink Journey See More, Do More & Delight More
Nexthink is a pioneer of the DEX Management industry, manages 11M+ end-points globally
Wins
Beyond 2020

2019
2018

2016-17

• Offering: Digital Workplace

• Offering: Digital Workplace Studio
Studio 2.0 created
1.0 created & launched
• Nexthink identified as • TCS participation: • TCS as key enabler for
• Partnership agreement was
partner for End User neXperience’18 Nexthink GTM
signed in 2019
Experience Monitoring • Nexthink trained & certified
• TCS participation: neXperience’19
• Nexthink pool - ~150
• Offering: iTEA created + • Nexthink SMEs ~30 • Wins: Panasonic, Reynolds
Certification
Joint GTM creation • Wins: Sanofi, Legal & General,
launched for TCS- Consumer Products, Kyowa
Ageas-UK, BASF, Refinitiv, Kirin, South32, M&S
• Enabled thru Nexthink ~20 SMEs
Pandora, Exelon-US, Telenor
Academy to ITIS CoEs

55 TCS Confidential
56 TCS Confidential
 USER EXPERIENCE REMOTE ASSISTANCE
Provides services by means of remote communication service to resolve and
reduce the tickets raised by on site field engineers
MOBILE DEVICES
WALK-UP KIOSKS
DIGITAL WORKPLACE
ITSM TICKET MANAGEMENT SELF-HEALING CYOX
ITSM Ticket managemet can also be integrarted along with application

SCCM ANALYTICS
AUTOMATION
so the two platforms can be integrated to one single application.
AR Assist

KNOWLEDGE BASE KNOWLEDGE MANAGEMENT

COGNITIVE COMPUTING SERVICES
Tickets Resolved can be added as a Knowledge Base for Future

SELF-HELP VIRTUAL PERSONAL ASSISTANT

Referennce and also KB can also be used with offline support.

AZURE SHAREPOINT
LIVE AR STREAMING F

SELF-SERVICE
Smart Glasses Support
LAPTOP COLLABORATION
Has a special feature of sending the annotation as either AR, Photo or
Diagram and also latency in video streaming is less.
e
a
ENTERPRISE FILE SHARING
Cross Platform Support
DESKTOP AGENT
Wearable Glasses t
PRINT SERIVICES u
DEVICES 3D PRINTING AUGMENTED REALITY
Cloud Storage Support
MOBILE
Technology Used r

PRODUCTIVITY
e
DIGITAL RealityDEXTERITY
GAMIFY
Augmented • The application layers content over a digital view of the real world.
• AR refers to a simple combination of real and virtual (computer-generated) worlds.
(AR) • Sample Use cases: AR troubleshooting and enhanced for AR Remote Assistance. Etc., SLAM 3D Support
TCS Confidential
57 TCS Confidentials CLOUD FIRST
USER EXPERIENCE MOBILE DEVICES
WALK-UP KIOSKS
DIGITAL WORKPLACE SELF-HEALING CYOX
SCCM ANALYTICS
AUTOMATION KNOWLEDGE MANAGEMENT
COGNITIVE COMPUTING SERVICES

SELF-HELP
AZURE SHAREPOINT VIRTUAL PERSONAL ASSISTANT
LAPTOP COLLABORATION SELF-SERVICE
DESKTOP AGENT
PRINT SERIVICES ENTERPRISE FILE SHARING
MOBILE DEVICES 3D PRINTING AUGMENTED REALITY
DIGITAL DEXTERITY
TCS Confidential PRODUCTIVITY
58 TCS Confidential
GAMIFY
CLOUD FIRST
Contact - CBO.COIN@TCS.COM