A STUDY ON CUSTOMER SATISFACTION WITH

RESPECT TO ONLINE BANKING SERVICES

2020 – 2021
A Project Submitted in Partial Fulfillment for the Award of
B.A in Economics

SUBMITTED
BY

K. ARPUTHA SUGANYA

(Reg. No. 183341101001)

Dr. M.G.R.
EDUCATIONAL & RESEARCH INSTITUTE
(DEEMED TO BE UNIVERSITY)
MADURAVOYAL, CHENNAI – 600095.
 A STUDY ON CUSTOMER SATISFACTION WITH
RESPECT TO ONLINE BANKING SERVICES
2020 – 2021
A Project Submitted in Partial Fulfillment for the Award of
B.A in Economics

SUBMITTED
BY

K. ARPUTHA SUGANYA

(Reg. No. 183341101001)

Dr. M.G.R.
EDUCATIONAL & RESEARCH INSTITUTE
(DEEMED TO BE UNIVERSITY)
MADURAVOYAL, CHENNAI – 600095.
INTERNAL EXAMINER EXTERNAL EXAMINER
NAME: V. AGALYA NAME:
DATE:

Dr. M.G.R.
EDUCATIONAL & RESEARCH INSTITUTE
(DEEMED TO BE UNIVERSITY)
MADURAVOYAL, CHENNAI – 600095.

CERTIFICATE

I hereby certify that the project entitled “A STUDY ON CUSTOMER

SATISFACTION WITH RESPECT TO ONLINE BANKING
SERVICES” for the award of B.A in Economics, Submitted by K.
ARPUTHA SUGANYA (Reg. No. 183341101001) is original work
done during the year June 2021 under my Supervision.

This project has no relevance to any other project submitted earlier for the
award of any Degree, Diploma or any other such similar title.

Place: Chennai M. Prabu

Date: Dean & Head

Dr.V. Agalya
HOD -Economics

ACKNOWLEDGEMENT

I acknowledge sincere thanks to Thiru. A. C. SHANMUGAM, BA. BL.,

Founder Chancellor, Dr. M.G.R. EDUCATIONAL & RESEARCH
INSTITUTE, (DEEMED TO BE UNIVERSITY), for giving me an opportunity
and facilities to pursue my B.A in Economics and complete my project in my area
of specialization in Economics.

I express my gratitude to Er. A.C.S. ARUN KUMAR, President, Dr. M.G.R.

Educational & Research Institute, (Deemed to be University), Vice Chancellor,
Provost, Rector, Pro Vice-Chancellor, Registrar, Dean and Deputy Dean and
all staff for supporting and encouraging to complete my project work in B.A in
Economics successfully.

I would like to thank Dr. V. Agalya, HOD, Department of Economics for

guidance and valuable suggestions for carrying out this project work successfully.

I also extend my heartfelt thanks to all the faculties of Department of Economics

for their continued support and encouragement for the successful completion of my
project.

K. ARPUTHA SUGANYA