ATIKA YARSI UTAMI

17040042 (17’B)
ENGLISH CORRESPONDENCE

Letter of Extending Thanks, Goodwill, and Condolence!!

1. Letter of Extending Thanks

Thank you letters are appropriate in many areas of life. In a professional setting, they’re not
only appropriate, but highly recommended after an interview. In a personal setting, they can help
a loved one feel special and allow you to express genuine appreciation.
Here are a few occasions that may call for a thank you letter.
 To acknowledge a teacher’s efforts
 After receiving a donation from a business
 After receiving a gift
 After getting a job offer
 After a special occasion, like a wedding or birthday party
 After receiving a scholarship
 After a job interview
 After staying at someone’s home
Thank You Letter Writing Tips : The recipient of your thank you letter will impact how you
compose it. A professional letter will read differently than a personal letter to a friend or family
member.
No matter the addressee, there are five main elements to any letter:
1. Opening address
2. Thank you statement
3. Thank you details
4. Final thank you statement
5. Closing
How to Write an Opening Address
 Start by addressing the other party in an appropriate manner. If this is a professional
thank you letter, use a proper title (e.g, Mr., Ms., or Mrs.), their last name, and a colon. If this is a
personal acquaintance or friend, use their first name and a comma.
How to Write a Thank You Statement
Start with a clear “Thank you.” For example, “Thank you for taking the time to meet with
me today” or “Thank you for your thoughtful gift.” From there, you can elaborate in a thoughtful
manner.
How to Write Thank You Details
After you’ve expressed your thanks, elaborate with details about why you’re thanking the
recipient. If you’re thanking someone after a job interview, highlight something you learned in
your meeting and offer an example of how your skills line up with the position.
If you’re thanking a friend for a gift, explain why you’re particularly grateful for it.
Perhaps the new earrings go well with several outfits in your wardrobe or the leather padfolio
will get a lot of use in your new position.
Perhaps one of the most pivotal thank you letters are the ones you send after a job
interview. They need to be sent promptly, be clear and concise, and memorable. An e-mail is the
most appropriate forum for these letters.
Sample Letter:
Subject Line: Thank You - Social Media Manager Interview
Dear Mr. Anto: [Use a colon in formal settings.]
Thank you for taking the time to meet with me today. I enjoyed learning more about the Social Media
Manager position within Gold Enterprise. It’s an excellent match for my skills and interests, given my
background as an SEO Specialist.
Your modern approach to social media marketing, including your highly refined SEO tactics, confirmed
my desire to become a member of your team.
In addition to my enthusiasm, I’d also bring my social media expertise, time management skills and team
player approach to the department.
Thank you again for reserving an hour out of your busy schedule to interview me today. I remain very
interested in becoming a member of your team and look forward to speaking with you again!

Sincerely,

Jane Boston
1112 Boston Avenue
Boston, NY 12345
(212) 345-6798
 2. Letter of Goodwill
What is a Goodwill Letter?
A goodwill letter, otherwise known as a goodwill adjustment letter, is written as a request to
remove a missed payment from your credit report. To wipe this black spot off your white cloth,
you’re at the total empathy of the card issuer and there is no obligation on the part of the reader
to do as you ask. If you can make a case and explain your situation, only then it will work.
Goodwill letter are very much appreciated. They should always be brief, prompt, courteous,
friendly informal and sincere. It is better if they are handwrittten. They often result in
appreciable increase in all your business and profits. The main purpose of these letters is to build
goodwill and sell a good reputation and friendliness of organisation. They create more friends
and customers and retain the old ones.

When Are You Allowed to Send a Goodwill Letter?

            A goodwill letter can be sent in any of the following circumstances:
o If you are regular with the payments and this one time it was an honest mistake.
o If there were medical causes for which you or a family had to be in the hospital.
o If there was a glitch in your creditor’s website, their server was down, or for other
technical errors.
o If autopay didn’t work because you didn’t have enough funds in your account.
o If you are facing financial hardships or were facing one at that time. For example, lost
your job or got divorced.
o If you moved out and failed to get the bill at your new place.
What to Include in Your Letter:
            These are the basics of writing a goodwill letter:
o State why you are writing. Don’t sound angry or hurry them into taking decisions in the
first line. Be graceful in writing, and if you can, thank them for taking into account your
request.
o Explain the situation that caused the problem, and take full responsibility.
o Mention the steps that you took to resolve the problem.
o Start with mentioning your account number and the necessary details.
o Add as a part of salutation, “To Whom It May Concern”.
o Ensure that it won’t happen again.
o If this is having a negative impact on any of your personal/official handlings, mention
that too. This will make them believe why it is important for you.
 o Bring up your credit history to show them that by giving you the chance of goodwill
adjustment, they aren’t risking it.
o End with asking for consideration yet again.
Tips to Remember:
            Take care of the following matters as you write:
o Be extremely polite. If possible, (I think you should) appreciate them for how they have
helped in the past.
o Don’t write an essay trying to explain things. Include what is relevant. Your credit history
will work more than crying your eyes out. The proof is key.
o Make sure it reaches the right person. Finance Department is more preferable than
Customer Service if you ask me.
o Explain that you will stay on track. Don’t complicate things, but don’t be vague. Show
them how earnest you are to have it removed and explain that you will be on track in
future.
o You might need to send a follow-up letter because there’s little possibility you will have
things done in one go.

Sample :

Kendall Williams
No 56, Delmont Street,
Ellen Woods, Pa, 270096
August 25, 2019.
Miss Delina Mcgonagall,
Williams Transfer and Storage Inc.
Custom Service Department,
P.O. Box 3005
Allen Woods, North Carolina.
Re: Moving and Storage Services
For Adam Wilkins

Dear Delina,
 Thank you so much for the help you provided me regarding removing the remaining
pieces of my furniture from my Allen Woods residence. Thank you for delivering my package
safely to Goodwill and ensuring that the table did not waste. You and the team made reasonable
efforts and made this complicated effort seem too easy. Enclosed in the check is my amount of
Rs. 50,500/- for the genuine services rendered. Please do let me know if I have missed any of my
packages or furniture.

With best regards,

Kendall Williams.

3. Letter of Condolence
A letter of condolence, or condolence letter, in a business situation, should be a direct,
short, and sincere. These letters are also sometimes referreed to as sympathy letters, or letters of
sympathy. Business condolence letters are normally typewritten on corporate letterhead paper.
The sample letter of condolence below is typical of a business condolence situation.

Quick Tips for Writing Condolence Notes:

 Don’t write your letter in a formal or stiff manner.  A great way to determine if your
letter sounds natural and genuine is to read it out loud.  It should sound as if you are
simply speaking to the recipient. 

 Avoid mentioning anything other than the deceased and wishing the recipient well. For
instance, adding details about your family or asking questions unrelated to the loss is not
a good idea.

 Follow through with any offer you make to the recipient.  If you offer to call them in a
few days to check in with them, make sure you do so.  If you offer to baby-sit their
children, make sure you follow up with a phone call in a few days and reiterate the
offer.  If you can’t follow through with something, don’t offer it in the letter.

 Write your condolence letter or note on pretty stationary or paper.  You can even opt for a
sympathy card, but insert your letter rather than writing the entire thing on the card.
Example :

November 30, 20xx

Mr. Jim Hollingsworth
President and CEO
Penn Manufacturing Inc.
1260 North Washington Avenue
Scranton, Pennsylvania 18503

Dear Jim:

Please accept my sincere condolences for the sudden loss of your dear brother Ray last
week. I can only imagine what a shock it must be to you and the PMI extended family. Indeed, it
was only two weeks ago that Ray and I shared a table at the Mayor's annual fundraiser.
I know what a difficult loss this will be for you in particular. Not only will you miss your
cherished brother but also a trusted business partner and advisor. I can only imagine the depth of
the void that it will leave in your personal, family, and business lives.
As you know, Ray and I go back more than 20 years both as friends and business
associates. Not only was he a great person to do business with, he was also an excellent golfing
partner with whom I spent many memorable days on the links over the years. He had an amazing
sense of humor and was a gifted storyteller. In business dealings Ray was always straightforward
and as honest as the day is long. In short, your brother Ray was an exceptional friend, colleague
and customer who will be deeply missed by all who knew him.
Would you please pass on my sincere condolences to all of the employees at Penn
Manufacturing and let them know that we here at Allied Building Systems collectively mourn
Ray's loss.

Sincere condolences,

Brad Fender