Republic of the Philippines

Department of Social Welfare and Development

Batasan Pambansa Complex, Constitution Hills
Quezon City
Telephone No. 931-8101 to 07
Tulong! Sulong! http:/ /www.dswd.gov.ph

ADMINISTRATIVE ORDER
_______ 0^
Series o f 2007

SUBJECT: A m endm ent to A dm inistrative O rd e r No. 75, Series of 2003,

Re: M anagem ent of D S W D -O perated C risis Intervention Units

The Department o f Social Welfare & Development maintains Crisis Intervention Units (CIU) to
provide immediate response to crisis situations affecting individuals, groups and families who may
walk-in, be rescued and /or referred by other offices or individuals. As a result o f the operation o f
ClUs and audits conducted regarding this service, tfiere is a need to update and amend some policies
and procedures related thereto.

In view o f this, and for purposes o f consistency and clarity, the following provisions o f AO # 75,
Series o f 2003 pertaining to CIU are hereby amended as follows:

Administrative Order # 75, Series o f 2003 Proposed Amendment

Section 111. Description: Section 111. Description:

The Central Office CIU only operates on
weekdays from 7:00am to 9:00pm.
Section V. Definition o f Terms
The Central Office CIU shall only operate on
weekdays from 8:00am to 5:00pm . It
provides integrated services such as
immediate rescue and protection, provision of
direct financial and material assistance............
T he conduct o f hom e visit shall Hkewise be
done as necessary to validate the need or
request.
Section V. Definition o f Terms, Additional
terms to be defined:

13. C lient - refers to a person, fam ily,

g roup o r com m unity w ho needs help
and social protection from a
professional social w o rk e r a n d /o r the
D e p a rtm en t’s s ta ff

14. D ependent/s- refers to m em ber/s of

the fam ily of DSW D em ployee who
sought the assistance o f CIU.

Section VI. General Policies, Item A, Target Section VI. General Policies, Item A, Target
Beneficiaries/ Clientele Groups Beneficiaries/ Clientele Groups, Additional
target beneficiaries:

7. D ependent/s/relatives of DSW D
em ployee/s in need of assistance w ho are
assessed to be eligible and m eeting c riteria
for PD A F funding.
Item C: Strategies/Interventions, 2.1 Limited Item C, S trategies/Interventions, 2.1
Financial Assistance, c. Medical Assistance Lim ited Financial A ssistance, c. M edical
A ssistance shall includc:

• F o r long-term benefits in health care,

CIU clients availing m edical assistance
m ay also be provided w ith indigent
Philhealth insurance coverage. The
p rocedures for availm ent shall be
as follows:

-V erify th a t client has no c u rre n t

Philhealth coverage.

-CIU will assess the client

establishing qualification for
indigent P hilhealth insurance
coverage.

-Q ualified client will be provided

w ith indigent P hilhealth insurance
for one-year coverage.

-DSW D shall negotiate and sign

a M em orandum of A greem ent
w ith Philhealth for one-year
coverage o f qualified CIU clients
not covered by P hilhealth th rough
som e o th er way.

-C lients who need continuous

P hilhealth coverage beyond one-
y e a r will be referred to the Local
G overnm ent U nit (LG U )
w here the client is com ing from
for assessm ent and continued
indigent P hilhealth coverage.

T he FO /CIU shall encourage legislators

to e a rm a rk funds from PD A F for th eir
co n stitu en t’s Philhealth coverage.

5.Rescue Operation - This refers to the
conduct o f rescue o f reported incidents/cases
o f abuses, which include those sexually,
physically/battered and illegally recruited
clients by concerned law enforcement agency,
local government units, and other NGOs that
have regular established networks o f the CIU.
5. Rescue Operation - This refers to the
conduct o f rescue o f cases/clients reported by
concerned citizens, law enforcement
agencies, local government units or NGOs
such as sexually, physically /battered and
illegally recruited clients.
Section VII. Roles and Responsibilities, # 1 Section VII. Roles and Responsibilities, # 1 , 2
and 2 shall be read as and 3 shall be read as;

I. Clerk 1. Clerk

1.1 Register the name o f 1.1 Register the name o f

clients in logbook and issue clients in the logbook
a number. based on the n u m b er
sequence.

1.2 Change/arrange referral 1.2 C heck the

letters and supporting com pleteness of the
documents. docum ents presented by
the client vis-a-vis the CIU
req u irem en t based on the
checklist.

1.3 Arrange for food, 1.3 V erify the client’s nam e

transportation and in the d a ta b a n k for past
temporary billeting of records.
the clients, if needed.
1.4 F acilitate/ follow-up
the processing of
financial assistance.

1.5 Assist the client in

claim ing the financial
assistance at Cash
Division and in the
bank.

1.6 E scort the client in

going to centers/
institutions when
needed.

1.7 Assist the social

w o rk e r in the
p u rch ase o f client’s
ticket w hen needed.

2. Social Worker 2. Social Worker

2.1 Conduct intake 2.1 Conduct intake

interview and interview and
accomplish General accomplish General
Intake Sheet Intake Sheet sum m arizing
the case.

2.2 Conduct collateral 2.2 Conduct collateral

interview, if necessary. interview, if necessary.
 2.3 P repare C ertificate o f 2.3 Prepare Certificate of
E ligibility Eligibility

2.4 Prepare Social Case 2.4 In case of clien t’s

Study Report. tem p o rary accom m odation
o r stay in a residential
facility, p re p a re Social Case
Study R ep o rt and
refe rra l le tte r for
endorsem ent to
centers/ institutions
and o th e r agencies

2.5 Submit Certificate o f 2.5 Submit Certificate of

Eligibility and Social Case Eligibility, Social Case Study
Study Report to Head Social Report and refe rra l letters to
W orker for review and Head Social Worker for
approval. review and approval.

3. Finance Service/Unit 3. Finance U nit/Service

3.1 Approve ROA/Voucher 3.1 C ertify the availability

regardless o f the amount o f allotm ents and obligation
o f financial assistance to in cu rred in O bligation
clients. request and certify the
availability o f cash and
com pleteness of suppo rtin g
docum ents in the
D isbursem ent V oucher.

3.2 Process financial 3.2 Process the financial

assistance. assistance in accordance
w ith budgeting, accounting,
a uditing and o th e r existing
laws, rules and regulations.

3.3 Release the financial

3.3 Release financial assistance to clients based
assistance to client based on identifying and o th er
on identifying and other docum ents presented and
documents presented. w ith the endorsem ent of
CIU.

4. Security G u a rd on D uty - Issues

queuing n u m b er to
clients enterin g the DSWD
prem ises to request for
assistance.
Section IX. Required Supporting Documents Section IX. Required Supporting Documents

The following forms/documents shall be The following original or certified true copy
required from the clients based on assistance forms/documents shall be required based on
requested to wit: assistance requested to wit::

1. For requests requiring funding assistance 1. R equest for m edical assistance

amounting to P3, 000.00 or below:

■ Any valid ID ■ Any valid ID (e.g. Postal ID,

■ GIS with the signature o f client D riv er’s License, SSS ID,
or his/her designated Senior C itizen’s ID or
representative, if any. B arangay C ertificate in the
■ Certificate o f Eligibility absence o f any valid ID
■ C linical A bstract/M edical
C ertificate from a licensed
physician
■ R eferral from legislator if
funding is chargeable against
PD A F m anaged by DSWD

2. For requests requiring assistance o f over 2. R equest for b u rial assistance

P3, 000.00 but below P5, 000.00:

■ Any valid ID Any valid ID (e.g. Postal ID,

■ GIS with the signature o f client D river’s License, SSS ID,
or his/her designated Senior C itizen’s ID or
representative, if any. B arangay C ertificate in the
■ Certificate o f Eligibility absence o f any valid ID)
■ Referral from legislator when F u n eral C o n trac t and
funding are chargeable against R egistered D eath C ertificate
referring party’s fund managed R eferral from legislator if
by DSWD funding is chargeable against
■ Any proof o f hospitalization or PD AF m anaged by DSWD
death, if such is the reason for
requesting assistance.

3. For requests requiring assistance P5,000.00 3. R equest for tra n sp o rta tio n assistance
and over:

■ Requirements similar to #2 Any valid ID (e.g. Postal ID,

■ Social Case Study Report D riv er’s License, SSS ID,
Senior C itizen’s ID or
B arangay C ertificate in the
absence of any valid ID)
R eferral from legislator if
funding is chargeable against
PD AF m anaged by DSWD
 4. R equest for educational assistance

■ Any valid ID (e.g. Postal ID,

D river’s License, SSS ID,
Senior C itizen’s ID or
B arangay C ertificate in the
absence of any valid ID)
■ E nrolm ent Assessm ent Form
■ R eferral from legislator if
funding is chargeable against
PD A F m anaged by DSWD

The duly accomplished General Intake Sheet

and Certificate o f Eligibility shall be signed
by the client or his/her representative, if any.

A Social Case Study Report o r case

sum m ary in the absence of case study
re p o rt shall be req u ired if funding
assistance amounts to more than P5,000 but
not over P25,000 for PDAF cases. Maximum
funding assistance for PDAF cases is
P25,000.

This o rd e r takes effect A pril 12 ,2007.

E S P ^ A N Z A I. C A BR A L qj
Secretary