ALFREDO D NASSER

4573 XXXX XXXX 7016

Dear MR NASSER,
This is with regard to your disputed transaction/s posted on
the Statement of Account of your RCBC Bankard ending in
7016 with the following details:
Transaction Date Merchant Billing Amount
11/04/2020 MCAFEE *WWW.MCAFEE.COM PHP2400.00
In connection with this, please refer to the attached document/s provided by
the merchant showing the details of your online transaction/s. Here s a
summary for your review:

NAME: ALFREDO NASSER

EMAIL ADD: amycnasser@yahoo.com
ITEM ORDERED: ANNUAL SUBSCRIPTION FOR MCAFEE LIVESAFE
You may open the attached file using your alphanumeric Date of Birth
mmddyyyy (e.g. 01201976)
Let us know if you are confirming as valid the transaction detail/s listed
above. However, If you wish to pursue the matter and continue to dispute the
transaction/s, please email or send us a letter indicating the facts/
information and available documents that will help support your claim.
We would appreciate receiving your reply on or before December 7, 2020 via
email at chargeback@rcbcbankard.com or thru fax at (02) 868881708. Kindly
include your updated email address and mobile numbers so you can
immediately receive updates on the progress of your dispute.
If we do not receive a response from you on the said date, we will take it to
mean that you are confirming the validity of the supporting documents of the
merchant and that you are no longer pursuing the dispute. We will then debit
back the disputed amount to your account.
Should you have any further queries on your account, please feel free to call
our Customer Service hotline at 88881888 or our toll-free no.
1-800-10-888-1-888 using your PLDT landline. You can also send us an e-mail
at email@service.rcbcbankard.com
Sincerely,
Chargeback Department
RCBC Bankard Services Corporation
chargeback@rcbcbankard.com
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