Requesting Supporting Document

Mark Antony
null
null
2024-01-08

Subject: Reminder - Request for Correspondence in Chargeback Dispute

Dear Mark Antony,

We hope this letter finds you well. We are writing in regard to the chargeback dispute you have
initiated regarding the transaction(s) on your [credit/debit] card issued by ICICI.

Case no : 08012402002A
Card number:483293xxxxxx4503
Transaction date:2023-11-01
Transaction amount:250.0
Merchant name:Brandavan food

We have previously sent correspondence requesting additional information and documentation to

assist with the investigation of your dispute, but we have not yet received a response from your
end. We understand that resolving disputes can be time-sensitive, and we want to ensure that we
have all the necessary information to reach a fair resolution. To proceed with the investigation of
your case and provide you with the best possible support, we kindly request that you promptly
provide the following on or before due date:

Supporting Documentation:
Any supporting documentation you can provide will greatly assist us in investigating your claim.
This may include but is not limited to :
1)Copies of receipts or invoices related to the disputed transaction(s).
2)Correspondence exchanged with the merchant or any other relevant party.
3)Any evidence or documentation that supports your claim and validates the dispute.

Timeline of Events: If applicable, please provide a chronological sequence of events leading up to

the dispute. This will help us understand the context and better investigate the matter.

Submit Document

We kindly request that you gather the above information and upload through the URL provided
above. If you have any questions or require further clarification, please do not hesitate to contact
our customer support team at 1800 1020 123 or via email at customer.care@icicibank.com .

Please note that the provision of accurate and timely information is crucial in resolving your
dispute efficiently. Your cooperation is greatly appreciated, and we assure you that we will handle
your case with the utmost attention and professionalism.Also please do note failure of providing
the documents may lead to lose the dispute right.

We value you as a customer and will make every effort to reach a satisfactory resolution.

Yours Sincerely