Chargeback Submission

Mark Antony,
null
null
2024-01-11

Subject: Chargeback Submission

Dear Mark Antony,

We are writing to inform you that your recent chargeback request regarding the below transaction.

Case no : 08012402002A
Card number:483293xxxxxx4503
Transaction date:2023-11-01
Transaction amount:250.0
Merchant name:Brandavan food

We have submitted your Dispute to the concerned card network, and we assure you that we take
your concerns seriously. Please be advised that our investigation may take up to Twenty days to
complete. During this time, we will be in contact with the merchant involved in the transaction to
gather information and assess the validity of your claim.

While the investigation is underway, we would like to remind you that you are not responsible for
the disputed amount, and we have temporarily credited your account for the disputed transaction.
This credit will remain in place pending the outcome of our investigation.

We aim to resolve this matter as quickly as possible, and we will provide you with regular updates
on the progress of our investigation. If necessary, we may reach out to you for additional
information or documentation to support your claim.

We appreciate your patience and cooperation during the investigation. If you have any questions
or require further clarification regarding this resolution, please do not hesitate to contact our
customer support team at 1800 1020 123 or via email at customer.care@icicibank.com .

Thank you for bringing this matter to our attention. We value you as a customer and will do our
utmost to ensure a satisfactory resolution.

Yours Sincerely