From : kryan@HartzellProp.

com

To : "Tech Support"<techsupport@avtektransutama.com>

Subject : RE: Propeller HC-B5MA-2/B5A10005SKD Warranty Status

Date : Aug 12, 2020 20:05

Dear Sir:

This is difficult to answer.

Can Avtek perform the repair? I don’t know. Is Avtek a propeller repair facility? Do you have the equipment,
training, comsumables, and parts to perform the repair. I do not know the answer to these questions. If Avteck
does have the equipment, training, comsumables, and parts to perform the repair, then the warranty would not
be affected.

There are several other things to consider here. Hartzell Propeller Inc. warranty covers defects in parts and
workmanship. If the cause of the grease leak can be traced to parts or workmanship, we would cover the repair
under warranty.

There is a possibility that this leakage was cause by whomever assembled the propeller. In this case, the
assembly shop would be responsible for the warranty. There is also a chance that this is simply assembly
grease or grease separation. How long was the propeller operated with the grease leak?  Information regarding
grease leakage can be found in the Owner’s manual, which can be accessed here:

https://hartzellprop.com/wp-content/uploads/139-0000-R17-WA.pdf

Refer to Chapter 5, inspection and Check.

If you have any additional questions, or if I can be of further assistance, please feel free to contact me at your
convenience.

Regards,

Kevin M. Ryan
Product Support Representative
Hartzell Propeller Inc.
Phone: 937.778.4379
Fax: 937.778.4391
Email: techsupport@hartzellprop.com

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From: Tech Support [mailto:techsupport@avtektransutama.com]

Sent: Wednesday, August 12, 2020 5:16 AM
To: techsupport@HartzellProp.com
Cc: Production <production@avtektransutama.com>; Assurance <assurance@avtektransutama.com>
Subject: Propeller HC-B5MA-2/B5A10005SKD Warranty Status

To Whom it may concern,

First of all, I would like to introduce myself, My name is Doti, I'm PT. Avtek Transutama Tech. support.

I would like to ask about Propeller warranty,

The Indonesian Air Force Have Hartzell Prop. HC-B5MA-2 / B5A10005SKD Installed on Their Super Tucano Aircraft, The
Indonesian Air Force purchased new Propeller from PT. Garuda Mas, and the Installation was done by C&A, Malaysia
(Appointed Company). Currently this propeller is unservicable due to grease leak and vibration. so their aircraft can't
operate (Grounded) now and The Indonesian Air Force try to get their warranty claim, but due to COVID-19, C&A as the
appointed company could not perform the repair, while The Indonesian Air Force urgently needed their aircraft to be
servicable soon, and they asked AVTEK to perform the repair.

The question is,

1. Can AVTEK perform the repair, while the warranty of the propeller is still claimable?

2. or The warranty will be Void, or other case ??

 
We currently need advice on this matter, many thanks.

Hope to hear from you soon.

Kind Regards,

Doti

Tech. Support

PT AVTEK TRANSUTAMA 

Aircraft Supply and Services

E-mail: techsupport@avtektransutama.com

Phone: (62-21) 6900088, 6930088

Address: Jl. Kemukus no. 32 Blok A-18, Jakarta 11110 - Indonesia