Service Now Interview Questions

✓ Types of business rules and Client script?

✓ How can we know which version you are using?
✓ Difference between Synchronous, asynchronous Glide ajax?
✓ What is the use of display business rule?
✓ How to define fields of incident table from business rules?
✓ Tell me Business Rule predefined Parameters?
✓ Difference between after business rule and asynchronous business
rule?
✓ Difference between catalog items and order guide?
✓ Which one will execute first Client Script or UI policies?
✓ Give any practical example of Workflow you have implemented in your
organization?
✓ How many ways we can trigger the notifications?
✓ What is the Syntax to call to email notifications in business rules?
✓ How to get current date and time in client script?
✓ How to hide a field by using client script?
✓ How many types of ACL's and What are the roles required to Create
ACL?
✓ Tell me about Glide record and glide secure API’s?
✓ What is the use of the inherit checkbox in service catalog?
✓ What are the multiple ways to keep data unique in import set other
than coalesce?
✓ What are the types of transfer map scripts, what is foreign insert?
✓ What are the types of rest method and soap method?
✓ What is SLA retroactive start and Where you can define SLA?
✓ Set an SLA which should exclude 2nd & 4th Saturday & Sunday & the
public holidays as well.
✓ What is Update Set, what all activities are recorded in update set and "
Are user creation & group creation recorded in Update set "?
✓ List down the activities which are recorded in update set
✓ What is the database view?
✓ What will happen when we check on global check box in client script?
✓ How can we enable the role?
✓ Tell me onChange () client script predefined parameters?
✓ Is it possible to move the non-staging table data into target table?
✓ How to pass the dynamic values in Rest Web Service?
✓ In integration how to move 100 incident records from third party to
service now.
✓ How to attach files like PDF and all in email notifications?
✓ How to add CC or BCC in email notification
✓ What is setWorkflow(true) and setWorkflow(false)?
✓ What is client-side API and server-side API in Service now?
✓ What is the record producer and how can we start the script in record
producer?
✓ What is the use of record producers and where and how to write code
for the same?
✓ Where you are using alerts?
✓ What is the data dictionary?
✓ What is coalesce explain with example?
✓ What is a View and how we can create it?
✓ What is Dictionary override?
✓ Agile methodology you used while in service now development?
✓ How the work or task assigned to you daily?
✓ How the day start with?