KENDRIYA VIDYALAYA AIR FORCE STATION, OJHAR

MONTHLY TEST: JULY 2021

SESSION-2021-22
CLASS XII
SUBJECT – BUSINESS STUDIES (054)
TIME: 90 MIN M.M:40

General Instructions:
1. There are 17 questions in the question paper. All questions are compulsory.
2. Question nos. 1 to 10 are very short answer type questions carrying 1 mark each.
3. Question nos. 11 and 12 are short answer type–I questions carrying 3 marks each.
4. Question nos. to 13 and 15 are short answer type–II questions carrying 4 marks each.
5. Question nos. 16 and 17 are long answer type–I questions carrying 6 marks each.
CHAPTER NO. 1 & CHAPTER NO. 2

S.NO Questions Marks

1. Person keeps machines, materials, tools etc., ready for operations by concerned workers.’ 1
Whose work is described by this sentence under functional foremanship?
(a) Instruction Card Clerk (b) Repair Boss
( c) Gang Boss (d) Route Clerk
2 Planning, organizing, directing and controlling are the: 1
A. functions of management. B. goals of management.
C. results of management. D.all of the above
3 Span of management refers to: 1
(a) Number of managers.
( b) length of term for which a manager is appointed
( c ) number of subordinates under a superior
(d) number of members in top management.
4 1
What principle of management is violated if an employee is assigned task not as per his/her
work profile?
(A) Unity of command (B) Unity of direction
(C) Division of work (D) Scalar chain

5 1
Which of the following is not an organisational objective?
A. Survival B. Growth C. Giving employee opportunity to society D. Profit
6 In what order do managers typically perform the managerial functions? (1) 1
A. organising, planning, controlling, staffing, directing
B. organising, leading, planning, controlling
C. planning, organising, controlling,
D planning, organising, staffing, directing controlling

7 Management is a. A Science; b. An Art; c. both science and art; d. Neither. 1

8 Principles of management are NOT: a. Applicable only in large firms; b. Formed by practice 1
and experience of managers; c. Flexible; d. Contingent
9 Volvo Ltd’s target is to produce 10000 shirts per month at a cost of Rs. 100/- per shirt. The 1
Production Manager achieved this target at a cost of Rs. 90/- per shirt. Do you think the
‘Production Manager’ is effective?
10 Kanika and Priyanka are typists in a company having same educational qualifications. 1
Kanika is getting Rs. 16000 per month and Priyanka Rs. 10000 per month as salary for the
same working hours. Which principle of management is violated in this case
11 Anju and Manju are good friends. Considering the cast that the activities involved in 3
managing an enterprise are common to all organizations, after completing their masters in
business management, both of them take up a job at managerial level in different
organizations as per their individual areas of interest. Anju tales up a marketing job in a
retail company and strives to increase sales where as Manju joins an NGO and works
diligently to realize its objective related to providing employment to specially abled persons.
Both of them have to perform a series of continuous, composite, but separate functions. On
some days, Anju may spend more time in planning a future display layout and on another
day, she may spend time in sorting out an employee’s problem. Both Anju and Manju make
 conscious efforts to build a feeling of team spirit and coordination among diverse
individuals with different needs who work under them. The effect of their management is
noticeable in their respective departments as the targets are met according to plans,
employees are happy and satisfied, and there is orderliness in its functioning rather than
chaos. In context of the above case: Identify the various features of management highlighted
in the above paragraph by quoting lines form it.
12 ‘Aapka Vidyalaya’ believes in holistic development of students and encourages team 3
building through a mix of curricular, co-curricular and sports activities. On its founders day
a stage performance had to be put up. A committee of ten prefects was constituted to plan
different aspect of the function. They all decided to use recycled paper for decoration. There
was a spirit of unit and harmony and all members supported each other. With mutual trust
and belongingness the programme was systematically planned and executed. Kartik, one of
the prefects realized that unknowingly the group had applied one of the principles of
management while planning and executing the programme. He was so inspired by the
success of the function that he asked his father to apply to same principle in his business.
His father replied that he was already using this principle. 1. Identify the principle of
management applied for the success of the programme. 2. State any two features of
management highlighted in the above para.
13 Name and explain with a suitable example the technique of Scientific Management given by 4
Taylor to differentiate between the efficient and the inefficient workers.
14 Dheeraj is working as ‘Operations Manager’ in Tifco Ltd. Name the managerial level at 4
which he is working. State any four functions he will perform as ‘Operations Manager’ in
this company.
15 In a school principal makes sure that every instruction, order or information given by him 4
must be passed to vice-principle then Head of the department and then to teachers and
students must be informed by respective teachers only. He never allows teachers to directly
communicate with him. 1Explain the Principle of Henry Fayol followed by the school
principal. 2. In case of emergency which concept of Scalar Chain can be used by teacher to
pass urgent message directly to principle.
16 Vishesh completed his MBA at a reputed business school in Lucknow. He was impressed by 6
the Principles and Techniques of Scientific Management developed by FW Taylor. On
completing his MBA, he wanted to apply Scientific Management in his family’s business of
fast food chain of restaurants named ‘Burger Mania’.

His main goal was to reduce costs with increased output. To begin with, he wanted to
develop a standard method which would be followed throughout the organisation. So, he
investigated traditional methods through work study and unified the best practices. The
standard method, i.e. the best way of doing the job was then developed taking into account
all parameters right from the procurement of raw materials till the delivery of the final
product to the customer. Vishesh also believed that each person should not only be
scientifically selected but should also be given the required training to increase efficiency.
For this, he set up a Special Training Unit called ‘Hamburger’ in Bengaluru where the
workers were given the required training to learn the best method. At the factory, the
ingredients making up a burger were strategically placed to reduce the time taken for excess
movements. The standard time and other parameters were determined on the basis of work
study and (Vishesh rewarded the workers for meeting the standard output.)

Now ‘Burger Mania’ has standardised processes, raw material, time, machinery, product
and working conditions that ensure that the food they send out to their customers has the
same high standards of excellence and level of quality in every chain or franchise.
The application of Scientific Management to every aspect of restaurant operations led to
‘Burger Mania’s’ widespread success.
Quoting the lines from the above, explain the Principles and Techniques of ‘Scientific
Management’ used by ‘Burger Mania’.
17 Yash Ltd. is facing a lot of problems these days. It manufactures electronic goods like 6
washing machines, microwave ovens, refrigeration and air-conditioners. The company’s
margins are under pressure and the profits and market marketing department blames
production department for producing goods, which are not of good quality to meet
customers’ expectations. The finance department blames both production and marketing
departments for declining return on investment and bad marketing. 1. What quality of
management do you think the company is lacking? Justify your answer. 2. State the
importance of the concept identified in (a).