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This question is related to website: cemgpmarcoaureliosoto.com
21:14
Now, our school website has carried out some activities, but the use of Moodle has
connected about 300 users at the same time, and the platform's traffic has been
saturated, so users now have a problem. service on your mobile device., What are the
possible technical support solutions? I don't know if it is possible to update or refresh
the website to make it work. and know how many users the line can be served on the
website in our Moodle platform.
21:14

Hey there
21:14

Hope you are well Marco

21:14
Hello, even greetings
21:15
May I ask for more information about the issue, are you not able to see or access your
website cemgpmarcoaureliosoto.com anymore ?
21:15
Now, our school website has carried out some activities, but the use of Moodle has
connected about 300 users at the same time, and the platform's traffic has been
saturated, so users now have a problem. service on your mobile device., What are the
possible technical support solutions? I don't know if it is possible to update or refresh
the website to make it work. and know how many users the line can be served on the
website in our Moodle platform.
21:15
The users of this platform who are students cannot use their mobile devices, since if
they enter but do not see anything in their spaces
21:16

I am sorry to hear about the difficulties Marco, may I ask for step by step instructions
on how to recreate the issue on my end?
21:17
- El sitio web esta establecido con una plataforma educativa de Moodle. - El día de
ahora se conectará varios estudiantes al mismo tiempo para actividades más o menos
unos 300 estudiantes lo cual provoco en la plataforma de moodle un error 500 y dejo
de funcionar por cierto tiempo. - ahora los usuarios de esta plataforma que hacen uso
de ella por medio de celular no tienen acceso a visualizar las actividades que deben
desarrollar como estudiantes
21:20
- The website is configured with a Moodle educational platform. - Today several
students were connected at the same time for activities more or less about 300
students which caused an error 500 in the moodle platform and stopped working for a
while. - now the users of this platform who make use of it through cell phones do not
have access to visualize the activities that they must develop as students
 21:20

Can you provide me with the IP address used, are they all under the same network?
You can view the IP from this website https://www.showmemyip.com/ from your
network where the students connect
21:21
45.4.85.8
21:23

Thank you and is your moodle located at

cemgpmarcoaureliosoto.com/educacion_virtual So do they see the actual website on
cemgpmarcoaureliosoto.com/educacion_virtual on they mobile devices, only if they try
to login to it the issue appears ?
21:24
esi is in this URL https://cemgpmarcoaureliosoto.com/educacion_virtual/ is the moodle
and after the 500 error they enter their space in moodle but the courses and activities
to be developed do not appear.
21:26
and some teachers who want to work on their activities cannot because some
resources do not appear.
21:26
I had recreated the issue and flushed the server cache from your Site Tools -> Speed ->
Caching -> Dynamic and Memcache. Now the website is properly displayed.
21:28

Can you refresh https://cemgpmarcoaureliosoto.com/educacion_virtual/ and test it

again ?
21:28

All the broken images and videos are now visible

21:28
right now I review and do tests
21:29

Take your time, I am right here

21:31
It is possible to leave programmed in the server that both the cache and the deleted
files can be automatically removed from the server in order to free up space for use.
21:36
Not with your application it can't be automatically flushed, you can do it manually from
Site Tools and If you wish to completely turn off the cache (which I wouldn't suggest as
it speeds up your website), you can achieve it by following the steps in this article
https://www.siteground.com/kb/disable-dynamic-caching-website/
21:40
there are still students and teachers who cannot develop some activities, he always
does not show them anything.
21:42

For that it is best to ask them to flush their browser cache or if possible to restart their
networks (router) as it has its own cache as well
21:45
Very well I will try to communicate to you to do that to carry out more tests. Thank you
so much.
21:47

Thank you as well for your time and cooperation Marco, it was nice meeting you
21:47
We are here if needed. Wish you a great week!
21:47

Cheers!
21:47