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Poc Sop Draft
Poc Sop Draft
May, 2018
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Signature:
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Signature:
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ETHIOPIAN RAILWAYS CORPORATION
TABLE OF CONTENTS
1. GENERAL STATEMENT OF PURPOSE ............................................................................................... 3
2. SCOPE .............................................................................................................................................. 3
3. DISCIPLINE ....................................................................................................................................... 3
4. TERMS AND DEFINITIONS ............................................................................................................... 3
6. PROCIDURE ..................................................................................................................................... 4
7. SHEWHART CYCLE (ISHIKAWA CIRCLE) ........................................................................................... 7
8. CONTINUOUS IMPROVEMENT REQUEST PROCEDURE ................................................................... 8
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ETHIOPIAN RAILWAYS CORPORATION
2. SCOPE
The Continual improvement Process applies to all personnel.
continuous looking for way to improve process and systems, i.e. to make them more
efficient and effective.
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3. DISCIPLINE
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1.3. Efficiency – the relationship between the result achieved and the resource
used.
1.4. Effectiveness – extent to which planned activities are realized and planned
results are achieved.
ETHIOPIAN RAILWAYS CORPORATION
5.3. All Functional Departments - are responsible for understanding and complying
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6. PROCIDURE
6.1. General
6.1.1. CEO, QMSIPO Manager and other functional personnel continually
improve the effectiveness of the quality management system through the
use of the quality policy, quality objectives, audit results, analysis of data,
corrective and preventive actions and management review.
6.1.2. ERC Quality Policy statement should define the global quality focus of our
quality management system.
6.1.3. Specific company quality objectives are defined and refined as necessary
to establish measurements for which data is collected, analyzed and action
taken, as warranted, to allow continuous improvement to occur. The
functional department assigned responsibility for the quality objective
measure shall use this process to achieve improvement.
ETHIOPIAN RAILWAYS CORPORATION
6.1.4. Audit results, quality objective measures, analysis of data and corrective
and preventive actions information is reviewed per Management Review.
6.1.5. Issues requiring immediate action are assigned corrective action,
Corrective Action(s) System using a Corrective Action Request or Supplier
Corrective Action Request form. Normal continuous improvement projects
are documented using various means such as:
Annual Budgets/Plans
Management Review Reports
Customer Concerns/Complaints
Corrective Action Requests
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Supplier Corrective Action Requests
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6.1.6. All personnel within the organization shall apply continuous improvement
methods including histograms, frequency distribution charts, statistical
process control and other means to analyze and improve business
performance as a normal way of doing business.
6.1.7. All personnel within the organization shall be trained in accordance with
this document, Training and Certification.
Act. Now is the time to take action based upon what you found out
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Internal or
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external audit
findings
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Identification of a
problem during
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Results of
internal/external
survey
Scheduled annual
reviews of a
process
Company
Grievance
Process
Client Feedback
Process
Any other
mechanism that
provides an
opportunity for
improvement
If the Continuous
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9. Reference
9.1. QMS Tier 2 Doc.: ATS-QAP-1003 QMS Procedure Rev.: A Date: 03 November 2014
Subject: Continuous Improvement Released By: Kristal Jewell
9.2. MDSAP QMS P0013.003 , MDSAP QMS Continual Improvement (CI) Procedure