Assessment Task 1 BSBMGT605

Assessment Task 1 BSBMGT605 Provide leadership across the organisation
Communicate organisational mission

and goals
Submission details
Student’s name Phatcharin Inthanin Student no. CRI0100ELN
Assessor’s name Vladilena Zmyslinskaya
Assessment site Lloyds International College
Assessment date/s 09/08/2020
The assessment task is due on the date your assessor has told you. Any changes to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for
details.
Performance objective
You will demonstrate knowledge and skills required to communicate organisational mission
and goals1.
Assessment description
Using the workplace scenario/setting information provided, you will address expectations of
an organisation to investigate/look into incidents in line with legal and organisational
requirements. You will also address expectations to communicate organisational mission and
goals to internal stakeholders (interested people) by presenting to managers.
Procedure
1. Review the simulated/pretend business documentation, including policies and
procedures, in Appendix 1: Max Lionel Realty. Review templates contained in
Appendix 2: Assessment Templates for possible use or adaptation/adjustment in
completing assessment task requirements.
2. Review the information in Scenario 1 below and fill out an incident/case report in
connection with the WHS (Workplace Health & Safety) incident. Complete a risk
Mission & Goals - an aim or task that somebody believes it is his or her duty to carry out or to which he or she
attaches special importance and devotes special care
© 2015 Innovation and Business Industry Skills Council | Modified 24Feb16 1st edition version: 1.1
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assessment 2 based on the information provided by the HR Manager in the scenario.

Update the organisational risk register (i.e a set of records/book).
3. Review the information in Scenario 2 below and prepare a presentation on the

managers’ WHS responsibilities. Ensure you:
a. explain the organisation’s mission, values (standards) and strategic directions
(overall plan)
b. explain the link between the organisation’s objectives, standards, relevant
legislation (government rules and regulations)and the responsibilities of
managers and agents/ people connected for a safe workplace
c. state/list expectations of managers in a way designed to build commitment and
support by managers; use persuasive/convince language and deploy/setup an
appropriate/good leadership style
d. use appropriate media (i.e documents, video, presentations etc) to achieve
objectives/ideas of presentation.
4. Deliver your presentation.
5. Submit documentation as per specifications below.
Specifications
You must:
● plan and deliver a presentation to managers
● submit:
○ incident report
○ risk analysis (how you have understood where the dangers would be)
○ updated risk register
○ presentation notes, PowerPoint slides, etc.
Your assessor will be looking for:

● how you encourage others to adopt/take on business ethics/principles and build their
commitment/responsibility to the organisation
● clear communication of the organisation’s objectives, values and standards to
stakeholders and the type of media and language used (i.e let everyone interested or
connected to the company the goals, ideas and plan of the company)
● how you facilitate consultative decision-making with stakeholders (i.e how do you
setup a proper decision making process with all the people/staff concerned)
● the application/setting up of business ethics (values and beliefs that makes a good
person or company to do business with) to leadership
Risk Assessment – to review the possibility of danger from something, especially from the failure of a
system or process/plan
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● an explanation of the impact/effect of legislation when providing leadership
● an explanation of the organisation mission, purpose and values
● how application of leadership styles support organisational objectives, plans and

strategies. (i.e how when the leadership/management go about doing their duties and
how that impacts the company goals etc)
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Scenarios
Scenario 1
You are the Operations General Manager at Max Lionel Realty (MLR). You are responsible
for the day-to-day running of the company. You oversee/supervise the
coordination/management of activities/tasks that occur within the Residential, Commercial,
and Investments/savings branches of the company. You are responsible for overseeing
projects which affect operations of the organisation as a whole. You work with the HR
manager to coordinate systems and projects to achieve cooperation and coordination
(working together) across the company.
WHS Incident
A WHS incident recently occurred at the Commercial office of Max Lionel Realty.
Although it is the Commercial Manager’s responsibility to investigate WHS incidents, they
have not done so. You decide to step in. In accordance with the recently implemented WHS
management system you must:
● investigate incidents
● complete an incident report (i.e what happened in the accident/incident)
● perform risk assessment
● update risk register.
The records you create of the incident need to be submitted to the HR Manager (assessor)
for storage as per records management policy.
Details of the incident
● Last Wednesday, a client who was running late decided to leave through the
emergency exit and stairwell, falling and breaking her wrist.
● The exit door was blocked by boxes of paper.
● One of the agents/person(s) heard calls for help, managed to open the exit and helped
the client.
● Not realising what had happened, or the seriousness of the accident, the agent
criticised the client’s high heels, implying that such a thing would never happen to a
man: ‘Any sensible woman would take the lift’.
● The client was humiliated/embarrassed and insulted.
● The client was taken to the Royal Women’s Hospital by ambulance.
● She is threatening to sue MLR for injuries, loss of income and mental trauma
(personal stress).
Scenario 1 (continued)
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● Another agent noticed a strange odour (smell) and an oily substance/stuff on the
stairwell.
● This agent reported the incident verbally (told) to the Commercial Realty Manager.
● This incident has only just become known to the HR manager, who has been
contacted by both the client’s lawyer and the Office of the Human Rights
Ombudsman.
● Several incidents in which managers have failed to undertake/take on WHS
management system responsibilities have occurred/happened recently. For example,
recordkeeping has been incomplete.
● Consultation with agents, WHS committee meetings have not occurred.
● The organisation’s original target was to reduce the number of WHS incidents by
25%; however, after initial/first success, enthusiasm/interest for the system has worn
off (reduced) and incident rates are only just lower than they were when the system
was initiated (first started)
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Scenario 2
You are the Operations General Manager at Max Lionel Realty. You have recently
investigated a serious WHS incident.
You have determined/understood that the incident may represent a systemic/complete
breakdown in compliance (meeting rules) with the organisation’s WHS management
system. This system has only recently been implemented/put in place and clearly the
requisite(required) practices have not been embedded/put in.
Your legal and ethical 3 responsibility is clear. You have a legal and ethical responsibility
as a manager to minimise/reduce workplace hazards. Moreover, in accordance with
organisational change management processes, you need to ensure organisational support
(supported by company management) by regularly reviewing compliance and acting
immediately to intervene/step in to make sure organisational objectives (ideas, goals) and
minimise risk.
You need to ensure managers are aware of and comply/match with the following
responsibilities under the WHS management system and WHS legislation:
● Consult/discuss with agents on WHS issues to continually identify any potential (can
happen) risks
● regularly conduct WHS committee meetings to address/look at risk across the
organisation
● regularly assess/review potential workplace hazards
● act proactively 4 to reduce risk
● update the risk register.
You have decided to prepare a presentation to managers to ensure compliance.

Your objective is to ensure a smooth implementation/putting together of the WHS
management system. Accordingly, you don’t want to single out or embarrass any one
manager. Rather, you want to ensure enthusiastic/keen support by underscoring/bringing to
attention the importance of implementation of the WHS management system with respect to
Max Lionel’s mission and organisational goals.
You will need to ensure you demonstrate and support ethical attitudes 5 and practices.
Legal & Ethical - in line with the rules for right behaviour, in accordance with the standards/rules
(law) of a profession
4
Proactive - taking the first step by acting instead of reacting to events

5
Ethical Attitudes and Practices - consistent with agreed principles of correct moral (the right thing)
conduct
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Communicate organisational mission

and goals
Incident report
1. DETAILS OF PERSON MAKING REPORT
Name: Phatcharin____________________________________________________________
Position: Operational General Manager___________________Job Title:________________
2. DETAILS OF INCIDENT
Date: 05/08/20__________________________________ Time: 9.00am_____________
Location: Emergency exit stairwell______________________________________________
Describe what happened and how:
Customer was running late so she chose to leave by use exit door. Then she was falling and
breaking her wrist.___________________________________________________________
SUGGEST CORRECTIVE ACTIONS
1. Call ambulance immediately

2. Investigate and Clean the stairwell
3. Only allow authorise person to use stairwell in case of no emergency issue.
3. DETAILS OF WITNESSES
Name: Alisa________________________________ Job title: Administrator______________
Name: John_________________________________ Job title: Administrator______________
Name: Sarah________________________________ Job title: HR officer________________
Sign: Phatcharin_____________________________ Date: 05/08/20____________________
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Injury Report
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Status:  Employee  Contractor X Other
Outcome:  Near miss X Injury
1. DETAILS OF INJURED PERSON
Name: Sonya ________________________ Phone: (H) 040 120 3271 (W)
Address: 300 Bourke street Melbourne VIC 3000 Sex:  M X F
Date of birth: 23/04/1988___________________________
Job Title: Customer__________________________________________________________
Start time: N/A_______________________________________ am  pm
Work arrangement:  Casual  Full-time  Part-time  Other
2. DETAILS OF INCIDENT
Date: 10/05/2019___________________________ Time: 9.00 am_________________
Location: Emergency exit stairwell______________________________________________
Describe what happened and how: This client asked to use stairwell at emergency exit.
However, she was falling and break her wrist. The reason of falling is under investigate if it
came from wearing high heel or the stair was greasy with oil.
__________________________________________________________________________
3. DETAILS OF WITNESSES
Name: Phatcharin_____________________ Phone: (H) 043 458 0887___ (W)____________
Address: 300 Bourke street Melbourne VIC 3000___________________________________
__________________________________________________________________________
4. DETAILS OF INJURY
Nature of injury (e.g. burn, cut, sprain): Breaking the wrist___________________________
Cause of injury (e.g. fall, grabbed by person): fall at stairwell_________________________
Location on body (e.g. back, left forearm): wrist____________________________________
5. TREATMENT ADMINISTERED
First aid given X Yes  No
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First aider name: Kenneth______________________________________________________
Treatment: Ice the area until ambulance arrived____________________________________
Referred to: Ambulance staff___________________________________________________
SECTIONS 6–9 MUST BE COMPLETED BY EMPLOYER
6. DID THE INJURED PERSON STOP WORK?
X Yes No If yes, state date: 05/08/20________________________ Time: 9.00 am
Outcome:
X Treated by doctor  Hospitalised  Workers compensation claim
 Returned to normal work  Alternative duties  Rehabilitation
7. INCIDENT INVESTIGATION (comments to include causal factors):
 Running on high heels at stairwell

 Greasy of stairwell due to oil
 Too fast running on the stairwell__________________________________________
8. RISK ASSESSMENT
Likelihood of recurrence: Unlikely______________________________________________
Severity of outcome: severe____________________________________________________
Level of risk: Medium________________________________________________________
9. ACTIONS TO PREVENT RECURRENCE
Action By whom By when Date completed
Clean the stairwell Cleaner 07/08/20 07/08/20

properly
Close the stairwell at

emergency exit for Manager 07/08/20 07/08/20
normal use
10. ACTIONS COMPLETED
Signed (Manager): Phatcharin__________________________________________________
Title: Operations General manager Date: 07/08/20__________
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X Feedback to person involved Date: 07/08/20__________
11. REVIEW COMMENTS
WHS committee / staff meeting: Sean & Phatcharin_________________________________
Reviewed by site Manager (signed): Phatcharin___________________ Date: 07/08/20_____
Reviewed by Health & Safety Rep.(signed): Sean__________________ Date: 07/08/20_____
Risk Assessment form
Details
Name: Phatcharin___________________________________________________________
Position: Operations General Manager_________________________________________
Risk details
Risk ID: 0018______________________________Number allocated to this risk.
Raised by: Sonya___________________________Name of person who has raised the

risk.
Date raised: 07/08/20________________________Date of completion of this form.
Description of risk:
Briefly describe the identified risk and its possible impact.
The risk is cause by falling at stairwell in emergency exit area. The risk is due to improper
use of the exit way. This can cause to severe injury because falling from steps. Also, in that
area has few people pass by so it might crease more risk due to slow in response for help.
Likelihood of risk: Impact of risk:

Describe and rank the likelihood of the risk Describe and rank the impact if the risk
occurring (i.e. low, medium or high). occurs (i.e. low, medium or high).
Low risk due to less chance to this injury High impact because when people face with
will occur. injury in stairway, it is hard to call for help
and falling in stairway can cause to broken
part of body.
Risk mitigation
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Preventative actions recommended:
To prevent any situation that lead to falling at stairway. We need to clean stairway
properly at all the time. Prevent people to use the emergency exit in normal situation.
Contingency actions recommended:

Briefly describe any action that should be taken, should the risk occur, to minimise its
impact.
 Train staff about first aid when there has incident in workplace to minimise level
of injury
 Only allow to use normal exit door
Approval details
Supporting documentation:
Details of any supporting documentation used to substantiate this risk.
 Incident report
 Injury report
 Doctor certificate
Signature: Phatcharin_______________________________________ Date: 07/08/20
Risk register
Risk response
Likelihood Impact
Risk Responsible
(H/M/L) (H/M/L) (contingency
strategies)
Not allow to
use the
Improper use of
M H emergency exit Manager
emergency exit door
in normal
situation
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Clean all area

Greasy stairway M H Manager
properly
Lack of first aid Offer WHS

H H HR manager
knowledge training to staffs
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Review the information in Scenario 2 below and prepare a presentation on the

managers’ WHS responsibilities. Ensure you:
a. explain the organisation’s mission, values and strategic directions
Max Lionel Realty was founded in 2008 by property developer Max Lionel. The company
currently employs approximately 100 people, 80 of whom are licensed real estate agents.
Through its client agents, the organisation manages property sales and rentals (both residential
and commercial) on behalf of a range of clients. The organisation also separately engages in
investment activities, such as property and land development. Max Lionel Realty has been a
member of the Real Estate Institute of Victoria (REIV) since 2008 and proudly follows the
REIV Code of Conduct.
Mission:
 to achieve the highest returns for our clients and to deliver a client experience that is
second to none in the industry.
Vision:
 to establish, within five years, the MLR brand — the highest ethical standards with
best-in-breed performance for clients.
Values:
 integrity
 client-focus
 active encouragement of excellence, innovation and continuous improvement
 teamwork
 recognition of the diversity and expertise of MLR employees and agents.
Strategic directions:
The strategic context in which Max Lionel Realty will achieve its mission and vision is
through:
 engaging with customers and clients
 building goodwill and reputation for integrity
 supporting innovative thinking, management and leadership skills.
 creating a high-performing, highly profitable organisation.
b. explain the link between the organisation’s objectives, standards, relevant legislation
and the responsibilities of managers and agents for a safe workplace
Max Lionel Realty recognises its responsibility to provide a healthy and safe working
environment for employees, contractors, clients and visitors. Max Lionel Realty is committed
to the continued wellbeing of its employees and to ensuring that all employees are safe from
injury and health risks whilst undertaking work-related duties, including home-based work.
Purpose
The purpose of this policy is to ensure the acquisition of resources is carried out consistently,
fairly and transparently and in accordance with organisational requirements. In order to ensure
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a healthy and safe working environment, Max Lionel Realty will (in accordance with the
WHS management system):
 undertake risk assessments and implement procedures to adequately manage any risks
in the working environment
 provide written procedures and instructions for safe working practices
 ensure compliance with all relevant legislation
 maintain safe systems of work including the work premises and environment
 provide appropriate support, instruction, training and supervision to employees to
ensure safe working practices.
Scope
The scope of this policy covers employees and contractors of Max Lionel Realty (MLR).
Resources
Specific procedures for the implementation of this policy are available below and on the
company intranet.
Responsibility
Max Lionel Realty management and employees are ultimately responsible for ensuring that
safe systems of work are established, implemented and maintained.
Management is responsible for:
 the effective implementation and regular review of WHS procedures
 consultation with employees regarding health and safety issues and changes to
legislation and/or
 working practices which may affect the health, safety or welfare of employee
 providing and maintaining a safe system of working practices
 providing support, training, and supervision to employees to ensure safe and healthy
workplace practices are carried out, including relevant first aid training where
appropriate
 the provision of adequate resources for employees to meet the WHS commitment,
including an up-to date first aid kit.
Individual employees are responsible for:
 following all WHS policies and procedures
 ensuring they report all potential and actual risks to partners or managers/supervisors
 taking care to protect their own health and safety and that of their colleagues at work
 ensuring their own or others health and safety is not adversely affected by the
consumption of drugs or alcohol
 encouraging others to follow healthy and safe working practices in the workplace.
Policy Implementation and Review
This policy has been established and implemented through the human resource functions of
the organisation and will be reviewed regularly in consultation with MLR management and
employees to ensure compliance with legislation, industry standards and organisational
changes.
Relevant legislation
 Privacy Act 1998 (Cwlth)
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 Estate Agents Act 1980

 Equal Opportunity Act 2010 (Vic)
 Occupational Health and Safety Act 2004
 Dangerous Goods Act 1985
 AS/NZS 4804:2001 Occupational health and safety management systems – General
guidelines on principles, systems and supporting techniques
c. state expectations of managers in a way designed to build commitment and support by

managers; use persuasive language and deploy an appropriate leadership style
 Clearly communicate WIS expectations and keep WHS as a top priority in decisions,
actions and communications
 Provide leadership for the development and implementation of WHS plans
 Know the WHS requirements of the job performed by the people you lead, and ensure
they are appropriately trained
 Create an environment of openness, trust and mutual respect which allows everybody
to excel and be recognised for good WHS performance
d. use appropriate media (i.e documents, video, presentations etc) to achieve

objectives/ideas of presentation.
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Assessment Task 1 BSBMGT605 Provide leadership across the organisation

Communicate organisational mission

Student’s name Phatcharin Inthanin Student no. CRI0100ELN

Assessor’s name Vladilena Zmyslinskaya

Assessment site Lloyds International College

Assessment date/s 09/08/2020

assessment 2 based on the information provided by the HR Manager in the scenario.

3. Review the information in Scenario 2 below and prepare a presentation on the

Your assessor will be looking for:

● an explanation of the impact/effect of legislation when providing leadership

● an explanation of the organisation mission, purpose and values

● how application of leadership styles support organisational objectives, plans and

● act proactively 4 to reduce risk

● update the risk register.

You have decided to prepare a presentation to managers to ensure compliance.

Proactive - taking the first step by acting instead of reacting to events

Communicate organisational mission

1. DETAILS OF PERSON MAKING REPORT

Position: Operational General Manager___________________Job Title:________________

Date: 05/08/20__________________________________ Time: 9.00am_____________

Location: Emergency exit stairwell______________________________________________

Describe what happened and how:

SUGGEST CORRECTIVE ACTIONS

1. Call ambulance immediately

Name: Alisa________________________________ Job title: Administrator______________

Name: John_________________________________ Job title: Administrator______________

Name: Sarah________________________________ Job title: HR officer________________

Sign: Phatcharin_____________________________ Date: 05/08/20____________________

Status:  Employee  Contractor X Other

Outcome:  Near miss X Injury

1. DETAILS OF INJURED PERSON

Name: Sonya ________________________ Phone: (H) 040 120 3271 (W)

Address: 300 Bourke street Melbourne VIC 3000 Sex:  M X F

Date of birth: 23/04/1988___________________________

Job Title: Customer__________________________________________________________

Start time: N/A_______________________________________ am  pm

Work arrangement:  Casual  Full-time  Part-time  Other

Date: 10/05/2019___________________________ Time: 9.00 am_________________

Location: Emergency exit stairwell______________________________________________

Name: Phatcharin_____________________ Phone: (H) 043 458 0887___ (W)____________

Address: 300 Bourke street Melbourne VIC 3000___________________________________

Nature of injury (e.g. burn, cut, sprain): Breaking the wrist___________________________

Cause of injury (e.g. fall, grabbed by person): fall at stairwell_________________________

Location on body (e.g. back, left forearm): wrist____________________________________

First aid given X Yes  No

First aider name: Kenneth______________________________________________________

Treatment: Ice the area until ambulance arrived____________________________________

Referred to: Ambulance staff___________________________________________________

SECTIONS 6–9 MUST BE COMPLETED BY EMPLOYER

6. DID THE INJURED PERSON STOP WORK?

X Yes No If yes, state date: 05/08/20________________________ Time: 9.00 am

X Treated by doctor  Hospitalised  Workers compensation claim

 Returned to normal work  Alternative duties  Rehabilitation

7. INCIDENT INVESTIGATION (comments to include causal factors):

 Running on high heels at stairwell

Likelihood of recurrence: Unlikely______________________________________________

Severity of outcome: severe____________________________________________________

Level of risk: Medium________________________________________________________

9. ACTIONS TO PREVENT RECURRENCE

Action By whom By when Date completed

Clean the stairwell Cleaner 07/08/20 07/08/20

Close the stairwell at

10. ACTIONS COMPLETED

Signed (Manager): Phatcharin__________________________________________________

Position: Operational General Manager___Job Title:

Date: 05/08/20______________________ Time: 9.00am_

Name: Alisa__________________ Job title: Administrator

Name: John___________________ Job title: Administrator

Name: Sarah________________ Job title: HR officer

Sign: Phatcharin_________ Date: 05/08/20

Date: 10/05/2019___________ Time: 9.00 am_

Name: Phatcharin___________________ Phone: (H) 043 458 0887_ (W)____________

Reviewed by site Manager (signed): Phatcharin_______________ Date: 07/08/20_

Reviewed by Health & Safety Rep.(signed): Sean______________ Date: 07/08/20_