VIVIANA SILVA SANCHEZ

10 Cape Hurd Road, Tobermory, N0H 2R0

(+1) 2492882579, vss161@hotmail.com

OBJECTIVE

Resourceful and multi-talented hospitality professional able to work in diverse areas looking for
opportunities into hotel industry. Proficient in picking up new procedures and tasks quickly while
elevating customer service standards in every role. Personable and friendly with guests and colleagues
alike. Background in culinary arts and dining room.

SKILL HIGHLIGHTS

Customer service | Results-focused | Accurate and efficient | Multitasking

Organized | Proficient communicator | Follows protocols | Detail-oriented
Mathematical aptitude |Proactive |Team worker |Bilingual (Spanish) | Skilled in Microsoft Office

EDUCATION

Advanced Diploma Hospitality Administration - Resort and Hotels

Georgian College, Barrie, ON May 2017- present

English Language Study

ILAC, Vancouver, BC Jan 2016 - Jan 2017

CERTIFICATION

Smart Serve | WHMIS, Health and Safety| Workplace Harassment| BGS Tourism Service Excellence
Training |

WORK EXPERIENCE

Server/ Bartender
Georgian Dining Room, Barrie, ON May 2018 - Aug 2018
 Interact with customers, taking customer’s orders and delivering food and beverages
 Prepare alcoholic or non-alcoholic beverages for bar
 Assess customers’ needs and preferences and make recommendations
 Collaborate with other restaurant servers and kitchen/bar staff
 Process cash payments utilizing point-of-sale (POS) system

Food Counter Attendant/Cashier

New York Fries, Barrie, ON Aug 2018 – Mar 2020
 Prepare and serve menu items according to standards
 Welcome customers, answer questions, provide advice and take orders
 Utilize POS system and accept different methods of payments
 Clean, peel, slice food items and stock refrigerators
  Work together with all the personal to maintain efficient operations

Day/ Night Front Desk Clerk

Bruce Anchor Motel and Cottage Rentals, Tobermory, ON May 2020 - present
 Greet, register, and assign rooms to guests
 Make, confirm, and process deposits, compute bills, post charges and payments to ledger by
using computer
 Contact housekeeping staff when rooms are vacant and ready to be cleaned or maintenance
staff when guest report problems
 Monitor grounds and enforce policies such as noise levels, etc.
 Store clean laundry in designated areas

Front Desk Clerk/ Marine Attendant/ Housekeeper

Big Tub Harbor Resort, Tobermory, ON June 2020 - present
 Answering inquiries pertaining to resort services, guest registration, travel directions and make
recommendations regarding shopping, dinning or entertainment
 Response to incoming email and phone messages
 Record and resolve guests’ comments or complains
 Process payments and provide information about the policies and waivers for the watersport
rentals
 Wash, dry and fold laundry such as sheets, towels, and racks
 Clean, maintain and sanitize all the rooms and common areas in the resort

VOLUNTEER

Event assistant
Connect2Careers Georgian College, Barrie, Ontario 2019
 Set up the gym for the event
 Asist the multiple vendors to arrange their tables