Table 2: Lego's Implementation Plan of their Contracts team

LI WHAT WHY HOW WHO WHERE WHEN

Operations, Sales,
Initiate the creation of the To initiate and announce the new team in Weekly focus group discussions to check
1 Marketing, Human All branches Month 1-2
team. the organization. the status of each objective.
Resources, and Legal
Create a team to identify To streamline the coordination of each Operations, Sales,
Weekly focus group discussions to check
2 the role of each member in involved department in the creation of this Marketing, Human All branches Month 3
the status of each objective.
the team. new team. Resources, and Legal
Assign an internal Operations, Sales,
To be able to establish the plans of the Weekly focus group discussions to check
3 executive qualified to Marketing, Human All branches Month 4
team moving forward. the status of each objective.
manage the new team. Resources, and Legal
Establish an internal
process for this team and Operations, Sales,
To be able to establish the process that Weekly focus group discussions to check
4 integrate it with the Marketing, Human All branches Month 5-7
the members would follow. the status of each objective.
company's existing Resources, and Legal
processes.
Source for qualified
To hire qualified members of the new Weekly focus group discussions to check
5 members Human Resources All branches Month 8
team. the status of each objective.
internally/externally
Gradual turnover of all Operations, Sales,
To be able to integrate the new team with Weekly focus group discussions to check
6 contracts to the new Marketing, Human All branches Month 9-12
the existing organization. the status of each objective.
Contracts team. Resources, and Legal
Operations, Sales,
Review the KPI of this new To be able to know the areas for Focus group discussions to check the
7 Marketing, and Human All branches Annually
team. improvement of this new team. status of each objective.
Resources
Operations, Sales,
Set performance standards To have a basis for measuring the team's Focus group discussions to check the
8 Marketing, and Human All branches Annually
of the new team performance status of each objective.
Resources
Review of process / Operations, Sales,
To be able to know the areas for Focus group discussions to check the
9 knowledge turnover if Marketing, and Human All branches Annually
improvement of this new team. status of each objective.
applicable Resources
Operations, Sales,
Monitor and evaluate To be able to improve and adapt to the Focus group discussions to check the
10 Marketing, and Human All branches Annually
performance changes of the organization. status of each objective.
Resources