Ondeo Nalco At A Glance

WHO WE ARE
During the past century, the
company once known as Nalco
Chemical Company grew from
a fledgling water treatment
business to a worldwide leader
in water treatment and process
chemicals. Today, Ondeo Nalco
is a member of the Environment
Division of SUEZ, a world leader
in private infrastructure services
in the areas of energy, water and
waste services. Our customers
benefit from this organization
because when they work with and mineral processing, pulp and the prevention of water and
Ondeo Nalco, they are backed by paper, chemicals, petroleum, steel, process-related problems and
the industrial expertise of the power generation, metalworking, proactive process improvements.
entire SUEZ organization. refining, commercial real estate,
healthcare, personal care, munici- The Ondeo Nalco representative
pal and education. is key to achieving these goals —
as consultant, problem-solver, on-
WHAT WE DO
site expert and business partner.
Ondeo Nalco’s 10,000 employees
ONDEO NALCO’S Ondeo Nalco works to meet its
work with more than 60,000
PHILOSOPHY: customers’ needs through our
customers in 130 countries in
BUILDING VALUE commitment to identifying, nur-
industry, government and institu-
tions to solve and prevent prob- Ondeo Nalco’s business approach turing, protecting and growing
lems, protect the environment, is to build value for our custom- new technologies. Through
decrease costs, increase productiv- ers. We do this by focusing on global research groups, Ondeo
ity, improve profitability by our core markets of water treat- Nalco develops key ideas,
reducing customer total costs of ment and process chemicals advancing them rapidly and
operation, and maintain asset and on our corporate strengths – efficiently through our product
reliability. Ondeo Nalco’s mission global presence, on-site expertise, development process. We apply
is Delivering Customer Advan- and innovative products and advanced scientific principles
tage by helping our customers services. and techniques to develop
grow in their marketplaces. practical solutions to challenges
Our goal is to help ensure opti- in a wide variety of industries
Industries we serve include mum and trouble-free operations and applications.
electronics, food and beverage, in the customer’s plant, mill,
automotive, aerospace, medium mine or municipality through
and light manufacturing, mining
Ondeo Nalco technologies
designed to meet specific needs
include:
• TRASAR® – Chemical applica-
tion control and diagnostics
• ULTIMER® – Oil-free liquid
polymers, winner of the
1999 U.S. Presidential Green
Chemistry Award
®
• STA•BR•EX – Superior bio-
cides with less environmental
impact
®
• NALCO ACT – Advanced
condensate treatment, non-
amine and U.S. FDA-approved
®
• NALMET – Heavy metals
removal for wastewater
treatment
• CoreShell™ – Advanced liquid
polymers designed for waste-
water treatment, sludge condi-
tioning and as processing aids
™
• NexGuard – Advanced inter-
nal boiler treatment chemistries
with state-of-the-art diagnostic
monitoring, feed and control
equipment
• SheeTracker™ – Laser sensor for
on-line sheet release monitoring
™
• NAL-TEX – Cross direction
profile management technology
for press section optimization
The PORTA-FEED® System is an
example of an Ondeo Nalco-
patented technology that has
become the standard for chemical
handling. Since its introduction
in 1985, the PORTA-FEED pro-
gram has eliminated millions of
chemical drums and replaced
them with a more convenient,
safer, more economical alternative
in handling chemicals.
All Ondeo Nalco business units
work to develop complete cus-
tomer offerings that make efficient
use of equipment, chemicals and
services to provide complete
results.
Simply stated, Ondeo Nalco
listens to its customers and strives
to deliver value through the
highest quality products and
service.
ONDEO NALCO’S
ORGANIZATION
Adhering to our principle of
“finding the customer need and
filling it,” we are reorganizing to
meet customer needs. We are
aligning our sales and service
organization to improve our focus
on key industries and customers.
Although the reorganization will
be completed January 1, 2004,
much of the structure will be in
place on January 1, 2003.
Industrial and
Institutional Services
Division
This division handles the water
and waste treatment needs of
industrial and institutional cus- • Programs and services for
tomers. It will be organized
around eight key industry seg- • A complete range of long-term
ments: Food & Beverage, Power,
Chemical/Pharmaceutical, Institu-
tional, Manufacturing, Primary
Metals, Auto/Transportation and
Mining. In addition, the Aquazur
Hygiene Services business serves
all Ondeo Nalco customers with
global water and air hygiene
programs that protect against
health risks like Legionnaires’
Disease.
The Industrial and Institutional
Services Division's areas of
expertise include:
• Programs for clarification of
water in industrial and munici-
pal processes
• Programs to control scale,
corrosion, fouling and micro-
organisms in industrial and
utility boiler and cooling systems
• Advanced recycle technologies
(ART) for water minimization
and re-use
• Waste treatment chemicals and
services for industrial and
municipal applications
• Advanced membrane technol-
ogy for the treatment and care
of reverse osmosis (RO) units
via PermaCare® technology
• Aquazur Hygiene Services,
which includes risk assessment,
microbio analysis and risk
minimization planning
mining and mineral processing
engine coolants and corrosion
inhibitors for heavy duty diesel
engine industries

• Specialty maintenance chemi-
cals including water treatment,
odor control and facility main-
tenance chemicals, lubricants
and functional fluids
• Process chemicals and services
for metalworking operations,
paint finishing operations and
related post-treatment processes
• Precision investment casting
of metal parts
• Polishing of wafers and
memory disks used by the
electronics industry
• Cosmetic ingredients to im-
prove the stability and perfor-
mance of skin and hair care
products
• Specialty additives for use in
water-based systems such as
coatings, paint, adhesives,
emulsions, slurries, plastics,
and building products
Paper Services
Division
In order to improve our organiza-
tional focus on key industries and
customers while maintaining
high-quality relationships with
local and regional customers, this
Division will be segmented into
two global Strategic Business
Units.
The Global Accounts Strategic
Business Unit will focus on the
super major and global paper
producers. These 10 to 15 major
producers currently account
for 50% of the world’s paper
production.
The Regional Accounts Strategic
Business Unit will service the local
and regional customer base.
This Division provides chemical
programs and services that are
used in the pulp and papermaking
process to help improve machine
runnability, increase production,
improve sheet properties and
ultimately, enhance customer
profitability. Key technologies
include deposit control, retention,
drainage, foam control and slime
control.
The Paper Services Division also
provides total water management
solutions specific to mill applica-
tions. These include programs
for influent, waste, boiler and
cooling water.
Energy Services
Division
Energy Services, headquartered in
Sugar Land, TX, is a global leader
in providing on-site problem
solving innovations through its
extensive network of technical
field specialists in more than
70 countries. With a continued
emphasis on environmental
leadership, Energy Services is a
principal supplier of specialty
chemicals applications and ser-
vices for the entire hydrocarbon
market, including process
and water treatment.
Adomite Well Service Chemicals
– The Adomite team supports the
oil well service industry by sup-
plying chemicals for drilling
activities at the formation level
and by working with well service
companies to create new products.
Adomite's areas of expertise
include supplying chemicals for
the cementing, completion,
drilling, fracturing and acidizing
phases of oil and gas exploration.
The group also conducts indepen-
dent research and jointly develops
products with major well service
companies.
Oilfield Chemicals – The Oilfield
Chemicals (OFC) group addresses
the critical issues facing today‘s oil
and gas producers throughout the
entire lifecycle of the well. From
project design through asset
decommission, a lifecycle chemical
program helps customers achieve
their goals and maximize profit-
ability. OFC's experience in
production chemistry allows it to
offer solutions to production
challenges such as corrosion,
scale, hydrates, paraffin and more.
OFC's trademarked specialty
programs such as ENERCEPT and
PRISM™, along with its CAPEX
project management, are some of
the methods employed to success-
fully add value and address the
needs of producers.
Chemical Process Industry – The
Chemical Process Industries (CPI)
team provides on-site technical
service and innovative treatment
technologies at more than 250
chemical plants in 45 countries
worldwide. Drawing from over
30 years of experience, CPI guides
chemical plants through obstacles
that arise during operation and
helps maximize return on invest-
ment through products and
services tailored to each customer's
requirements, climate and logistics.
The CPI team also provides total
water management solutions
specific to chemical processing
applications. These include
programs for influent, waste,
boiler and cooling water.
Refinery Fuels Management –
The Refinery Fuels Management
(RFM) team provides world-class
products and services to the
petroleum refining and fuels
industry, enabling its customers to
profitably refine, fuel and move
hydrocarbons. RFM provides
chemical solutions and consulta-
tive skills backed by a global
Ondeo Nalco Company Ondeo Nalco Center • Naperville, Illinois 60563-1198
SUBSIDIARIES AND AFFILIATES IN PRINCIPAL LOCATIONS AROUND THE WORLD
©2000, 2002 Ondeo Nalco Company
knowledge base of refinery
experience, specialized software
tools, and a research and develop-
ment team that leads the industry.
The RFM team works closely with
customers to ensure that oil
shipments arrive on time and on
spec. They also help maximize
fuel profits with premium diesel
and gasoline additives, develop
additives for specific applications
and provide specialty polymers,
custom reactions and off-the-shelf
components to meet customers'
requirements. The RFM team also
provides total water management
solutions specific to petroleum
refining and fuels applications.
These include programs for
influent, waste, boiler and cooling
water.
Nalco Chemserve
A joint venture, Nalco Chemserve
is South Africa’s largest specialty
chemicals company. It markets a
wide range of water treatment
and process chemical programs
and services in South Africa.
Ondeo Nalco
Customer Web Site
Services
The Ondeo Nalco customer web
site is an Internet-based system
designed and customized as a
private, secure communications
All marks are Trademarks of Ondeo Nalco Company
All Rights Reserved
portal for Ondeo Nalco customers.
With a single sign-on, the cus-
tomer can access information
concerning their systems and
programs quickly. The informa-
tion may include project status,
Material Safety Data Sheets, lab
results, chemical usage guidelines,
technical forums and more. The
customer and the Ondeo Nalco
representative work together to
build the customized site.
Worldwide Locations
Ondeo Nalco conducts business in
over 130 countries. With more
than 4500 sales engineers, Ondeo
Nalco is on-site in virtually every
industrialized market on the
globe. Representatives are sup-
ported by research centers in
the U.S., the Netherlands and
Singapore and linked to a world-
wide network of experienced
technical and industry experts.
• Global headquarters:
Naperville, IL USA
• European operations head-
quarters: Leiden, the Netherlands
• Pacific operations headquarters:
Singapore
• Latin American operations
headquarters: Sao Paulo, Brazil
Printed in U.S.A. 10-02 Bulletin 447