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Template J

Technical Requirements Approach


Instructions for RFP Response

RFP #
Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

Table of Contents

1.0 Architecture and Policy Requirements..............................................................................3


1.1 Service Oriented Architecture (SOA).............................................................................3
1.2 Interoperability and Interfaces.......................................................................................3
1.3 Scalability and Extensibility............................................................................................4
1.4 Performance.................................................................................................................. 4
1.5 Regulatory Policies........................................................................................................4
1.6 Audit Compliance.......................................................................................................... 4
1.7 Usability......................................................................................................................... 4
2.0 Product Requirements......................................................................................................5
2.1 Enterprise Service Bus and Messaging Architecture.....................................................5
2.2 Data Integration and Extraction, Transformation and Load (ETL).................................5
2.3 Master Data Management.............................................................................................6
2.4 Security......................................................................................................................... 6
2.5 Consent Management...................................................................................................6
2.6 Business Intelligence and Reporting..............................................................................6
2.7 Rules Engine................................................................................................................. 6
2.8 Portal Architecture......................................................................................................... 7
2.9 Application Server.........................................................................................................7
2.10 Database Management System....................................................................................7
2.11 SOA Governance Infrastructure (SGI)...........................................................................8
2.12 Business Process Management (BPM) and Case Management...................................8
2.13 Transaction Monitoring and Logging..............................................................................9
2.14 Document Management................................................................................................9
2.15 Identity Management / Single-Sign-On..........................................................................9
3.0 Solution Requirements....................................................................................................10
3.1 Integrated Eligibility Infrastructure................................................................................10
3.2 Shared Analytics Infrastructure....................................................................................10
4.0 Technical Standards.......................................................................................................11
5.0 Software and Hardware Components.............................................................................12
5.1 Proposed Packaged Software Technical Specifications..............................................12
5.2 Proposed Hardware Technical Specifications..............................................................13
5.2.1 Server Architecture...............................................................................................14

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RFP # Template J – Technical Requirements Approach

5.2.2 Client Architecture................................................................................................14


5.2.3 Data Storage Architecture....................................................................................14
5.2.4 Tools.................................................................................................................... 14
5.2.5 Peripheral Architecture.........................................................................................15
5.2.6 Network Architecture............................................................................................15
6.0 System Administration and Support................................................................................16
6.1 System Administration:................................................................................................16
6.2 Audit Logs................................................................................................................... 16
6.3 Data Archival............................................................................................................... 16
6.4 Technical Documentation............................................................................................16
6.5 Technical Environments..............................................................................................17
7.0 System Security and Disaster Recovery.........................................................................18
7.1 Security Architecture and Design................................................................................18
7.2 Identity and Access Management (IAM)......................................................................18
7.3 Application Encryption.................................................................................................19
7.4 Privacy and Consent...................................................................................................19
7.5 Security Audit.............................................................................................................. 19
7.6 Database Security.......................................................................................................20
7.7 Software and Hardware Security.................................................................................20
7.8 Data Backup................................................................................................................ 20
7.9 Disaster Recovery.......................................................................................................21
8.0 System Performance, Availability and Capacity..............................................................22
8.1 Performance Requirements.........................................................................................22
8.2 System Availability.......................................................................................................22
8.3 IT Component Capacity Planning................................................................................22
8.4 Performance Monitoring and Management..................................................................23
9.0 Technical Requirements Assumptions............................................................................23

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

1.0 Architecture and Policy Requirements


The Vendor must provide a narrative overview of how the proposed solution will meet the
Integrated Eligibility Solution project requirements. The following questions pertaining to
Technology and Application Architecture Requirements and Policy and must be answered by
the Vendor.
Instructions: Describe the Vendor’s proposed approach in addressing the requirements for
Product and Solutions categories, either by leveraging and modifying off-the-shelf technology
components or building from the ground-up.
Please use these response sections to provide specific details of the proposed approach to
meeting Vermont AHS requirements in each area. Responses should, when necessary,
reference requirements using the appropriate RFP Requirement Numbers from Attachment 3,
Template I - RFP Non-Functional Requirements.
Also, include one or more diagrams where necessary that detail the proposed design and the
relationships between key technical components.
Responses in this section must be highly-focused on the specific requirements and must not
simply provide generic or marketing descriptions of technology or product capabilities.

1.1 Service Oriented Architecture (SOA)


Instructions: Describe the Vendor’s proposed approach to SOA. The Vendor’s approach, at a
minimum, must take the following topics into consideration while providing the details –
 Distribution of Services
 Integration of Services
 Ease of Maintenance
 Administration and Security
 Support for various Protocols

<Response>

1.2 Interoperability and Interfaces


Instructions: Describe the system integration approach between the Vendor’s proposed
solution, Interfaced Systems and any other proposed third party products. Describe the
interoperability features and capabilities of the Vendor’s proposed solution. The approach must,
at a minimum, provide details on how the proposed Solution intends to meet or exceed the
Interoperability-Interface Requirements set forth in the document ‘Non-Functional
Requirements, Tab A.2. Interoperability-Interface Requirements’

<Response>

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

1.3 Scalability and Extensibility


Instructions: Describe the Vendor’s approach to Scalability and Extensibility of the proposed
Solution. The Vendor’s approach, at a minimum, must take the following topics into
consideration while providing the details –
 Ability to meet Future Growth
 Configurability
 Flexibility to keep up with changing Technology and Regulatory needs
 Ease of Maintenance

<Response>

1.4 Performance
Instructions: Describe the Vendor’s approach for the proposed solution to meet Performance
standards. The approach must, at a minimum, provide details on how the proposed Solution
intends to meet or exceed the Performance Requirements set forth in the document ‘Non-
Functional Requirements, Tab A.4. Performance Requirements’

<Response>

1.5 Regulatory Policies


Instructions: Describe the Vendor’s approach for the proposed solution to adhere to or enable
the listed federal and local regulations

<Response>

1.6 Audit Compliance


Instructions: Describe the Vendor’s approach for the proposed solution to meet Audit and
Compliance requirements

<Response>

1.7 Usability
Instructions: Describe the design approach and the characteristics of the user interface for the
proposed solution. The System must be designed to utilize a browser based or a Rich Internet
Application that can provide feature rich applications that can be updated over the Wide Area
Network and the Internet, and should deliver a consistent user experience to Vermont Citizens
and HHS employees and contractors, and partners.

<Response>

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

2.0 Product Requirements


The following questions pertaining to Product Requirements must be answered.

2.1 Enterprise Service Bus and Messaging Architecture


Instructions: Describe the Vendor’s approach to meeting the Enterprise Service Bus
requirements as well as the messaging approach for server-to-server and client-to-server
communications, if applicable. The Vendor’s approach, at a minimum, must take the following
topics into consideration while providing the details –
 SOA Architecture
 Integration Mechanism
 Routing and Orchestration Mechanism
 Synchronous and Asynchronous Communication
 Reliability of Message Delivery
 Support for Industry Standard Messaging and Interfaces
 Administration and Security

<Response>

2.2 Data Integration and Extraction, Transformation and Load


(ETL)
Instructions: Describe the Vendor’s proposed approach to Data Integration and supporting
technologies for Data Extraction, Transformation and Load into appropriate target systems.
VT’s requirement for Enterprise Data Management is to have a mixture of OLTP (Online
Transaction Processing), ODS (Operational Data Store), Data Warehouse, and Data Mart
technologies that support transaction processing systems, information integration and reporting,
enterprise analysis and decision support, and functional analysis.
The design approach for the System must take into account the following four major types of
shared data:
 Online Transaction Processing (OLTP) databases must be the read-write stores of
AHS’s transactional services and systems, and must be the primary point of data
creation within AHS.
 Operational Data Store (ODS) databases should be used to support operational and
tactical data consolidation and data access needs of AHS. The data contained in an
ODS must originate in one or more OLTP databases.
 Data Warehouse databases should primarily support managerial and strategic decision
making for AHS. A data warehouse may contain summarized data rather than detailed
data as in an ODS.
 Data Mart databases should support departmental decision making for AHS. The scope
of information stored within a data mart should be generally much smaller than within a
data warehouse, and is limited to the needs of its audience.

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

<Response>

2.3 Master Data Management


Instructions: Describe the Vendor’s proposed approach to implementing the MDM
technologies to build a Master Client Index / Enterprise Master Person Index to meet the State’s
requirements in each phase of the implementation.

<Response>

2.4 Security
Instructions: Describe the Security Architecture and Management approach supporting the
Vendor’s solution.

<Response>

2.5 Consent Management


Instructions: Describe the Consent Management approach supporting the Vendor’s solution.

<Response>

2.6 Business Intelligence and Reporting


Instructions: Describe Vendor’s proposed approach to the Business Intelligence (BI) platform
that should deliver a balanced set of capabilities across three areas: information delivery,
analysis, and development and integration with certain fundamental capabilities that need to be
provided as part of the shared analytics and a user-driven BI strategy. Additionally, describe the
Reporting approach for both canned and ad-hoc reports and the ability of the proposed solution
to provide Dashboarding capabilities. The Vendor’s approach, at a minimum, must take the
following topics into consideration while providing the details –
 BI Infrastructure
 Scalable Data Architecture
 Data Integration Tools

<Response>

2.7 Rules Engine


Instructions: Describe the Business Rules Engine technology that will enable and support the
Vendor’s solution for both Integrated Eligibility as well as support of other programs. The
Vendor’s approach, at a minimum, must take the following topics into consideration while
providing the details –
 Rules Engine Architecture
 Validation, Calculation, Decision and Generation Rules

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RFP # Template J – Technical Requirements Approach

 Performance Tuning and Debugging


 Rule Storage and Versioning

<Response>

2.8 Portal Architecture


Instructions: Describe the Vendor’s proposed approach to using the Portal technologies to
enable access for the variety of internal and external end users of the proposed solution. The
Vendor’s approach, at a minimum, must take the following topics into consideration while
providing the details –
 Multiple Channel Support
 Search Capabilities
 Accessibility considerations
 Personalization
 Usability best practices and Federal guidance
<Response>

2.9 Application Server


Instructions: Describe the Application Server technology and approach supporting the
Vendor’s solution. The Vendor’s approach, at a minimum, must take the following topics into
consideration while providing the details –
 Enterprise Ready and Scalable
 Clustering
 Store-and-Forward
 Administration
 Security
<Response>

2.10 Database Management System


Instructions: Describe the Vendor’s proposed solution approach to Metadata management,
load balancing and/or clustering for extended scalability and performance, performance in
transaction processing and report processing, Security and Audit.
The design approach for the solution shall address three major sets of shared data:
 Real-time Integrated / Centralized Database – Data regarding the Applicant’s status,
Participant's profile, benefits records / account, and financial records must be stored in a
centralized operational database for real-time access and subsequent follow-up and
reporting.
 Data Warehouse and Data Marts – Data extracted from the Real-Time operational
databases and other external sources must be integrated, aggregated and optimized

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

into physical data warehouses and marts a timely fashion to support reporting and
business intelligence needs.
 Document Repository – The Solution must have the capability to centrally manage all
documents throughout their lifecycle and share documents between various
stakeholders

<Response>

2.11 SOA Governance Infrastructure (SGI)


Instructions: Describe the approach to designing and deploying the appropriate Service
Oriented Governance infrastructure technologies supporting the Vendor’s solution. The
Vendor’s solution and approach, at a minimum, must take the following technology sub-
categories into consideration while providing the details –
 SOA policy Management
 Service Portfolio Management
 Compliance Engine
 Service Repository
 Service Registry
 SOA Monitoring
 SOA Policy Enforcement

<Response>

2.12 Business Process Management (BPM) and Case


Management
Instructions: Describe the Case Management and Business Process Management
technologies and design approach supporting the Vendor’s solution. The Vendor’s approach, at
a minimum, must take the following topics into consideration while providing the details –
 Rules Engine
 Registry
 Process modeling support
 Workflow and task management
 Administration

<Response>

2.13 Transaction Monitoring and Logging


Instructions: Describe the Monitoring and Logging capabilities of the proposed Vendor’s
solution. The Vendor’s approach, at a minimum, must take the following topics into
consideration while providing the details –

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RFP # Template J – Technical Requirements Approach

 Fault Monitoring
 Performance Monitoring
 Configuration Monitoring
 Security Monitoring
 Management and Reporting
 Root Cause Analysis

<Response>

2.14 Document Management


Instructions: Describe the Vendor’s proposed approach to leveraging Document Management
technologies for Eligibility Determination process. The Vendor’s approach, at a minimum, must
take the following topics into consideration while providing the details –
 Store Electronic Forms
 Scan and Store Imaged Documents
 Searching of Documents
 Digital Rights Management Capabilities

<Response>

2.15 Identity Management / Single-Sign-On


Instructions: Describe the Vendor’s approach to Identity Management supporting the Vendor’s
proposed solution and how a Single-Sign-On solution will be achieved.

<Response>

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

3.0 Solution Requirements


The following questions pertaining to Solution Requirements must be answered.

3.1 Integrated Eligibility Infrastructure


Instructions: Describe the Vendor’s approach to meet Integrated Eligibility Infrastructure
Requirements. The Vendor’s approach, at a minimum, must take the following topics into
consideration while providing the details –
 Business Rules Engine, Rule Management and Repository
 Integration with HBE and Verification Data Sources
 Performance and Scalability

<Response>

3.2 Shared Analytics Infrastructure


Instructions: Describe the Vendor’s Shared Analytics approach supporting the proposed
Solution. The Vendor’s approach, at a minimum, must take the following topics into
consideration while providing the details –
 Shared Analytics Architecture and Design
 Integration and Data Quality
 Metadata and Data Quality
 Availability and Security
 Performance
 Connectivity
 Scalability
 Compliance
 Deployment
 Application Support
 Administration and Backup-Archiving

<Response>

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

1.11.
3.3 Technical Standards
Instructions: Please describe the language environment(s), standards, relational databases,
channels supported, hardware platforms supported, and other aspects of the technical direction
for the solution. Please also discuss the timetable for migration of the solution to new
technologies, product sets, or standards.

<Response>

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

3.4 Software and Hardware Components


The following questions pertaining to any additional Software and Hardware components beyond what has already been deployed by Oracle
Professional Services must be answered. Please refer to the General System Design, list of planned or existing SOA infrastructure
components, other reference documents in the procurement library for additional details.

3.5 Proposed Packaged Software Technical Specifications


Instructions: Please list all the specifications of the proposed Packaged Software in the table below.
Respondents are not to change any of the completed cells in the following table. Any changes to the completed cells in the
following table could lead to the disqualification of a respondent.

Table 1. Proposed Packaged Software

Utility/
License Systems
Environment Type Mgmt Detailed
(e.g., (e.g., Software, Description Earliest
Development, enterprise, DBMS, Data (e.g., Proposed
Software Test, Training, per user, per Brand Module Version Warehouse, functionality, Purchase
Item # Software Item Production) Manufacturer server) Name Name Number Other purpose) OS Date
1 Item 1                    
2 Item 2                    
3 Item 3                    

<The Vendor may insert additional rows as required>

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

3.6 Proposed Hardware Technical Specifications


Instructions: Please list all the specifications of the proposed additional Hardware in the table below.

Respondents are not to change any of the completed cells in the following table.

Table 2. Proposed Hardware

Hard- Environment (e.g., Detailed Description Earliest


ware Development, Test, (e.g., number of processors, amount and type of storage and Operating Proposed
Item # Hardware Item Training, Production) Manufacturer memory, type of network card) System Purchase Date
1 Item 1          
2 Item 2          
3 Item 3          

<The Vendor may insert additional rows as required>

The Vendor may insert additional rows as required>

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RFP # Template J – Technical Requirements Approach

3.6.1 Server Architecture


Instructions: The Vendor is to describe the supported OS platforms and Server Configurations for the Vendor’s proposed solution. Include
minimum recommended specifications to support the proposed solution in all required environments (e.g., development, testing, training,
and production)

<Response>

3.6.2 Client Architecture


Instructions: The Vendor must describe the client (desktop) architecture for the Vendor’s proposed solution, including minimum
recommended specifications (e.g., RAM, video RAM, disk space, processor speed) to support the proposed solution, as well virtualized
configurations to improve manageability and reduce operational costs.

<Response>

3.6.3 Data Storage Architecture


Instructions: The Vendor is to provide details on the data storage software and hardware components the Vendor proposes to use in their
system.

<Response>

3.6.4 Tools
Instructions: The Vendor must provide details on the tools and utilities used to design, build, test, deploy, report, monitor, and operate the
system and its components.

<Response>

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

3.6.5 Peripheral Architecture


Instructions: The Vendor is to describe the architecture of other devices such as printers, electronic signature pads, smart card
reader/writer and attached disks, which are necessary or recommended for the Vendor’s proposed solution, including minimum and
recommended specifications to support the proposed solution.

<Response>

3.6.6 Network Architecture


Instructions: The Vendor is to describe the proposed solution approach to network topology and hardware required to achieve this
architecture (e.g., load balancing utilizing hardware and software based load balancers ahead of the web servers, Virtual Private Networks
(VPNs), creation of DMZs by firewalls).

<Response>

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

4.0 System Administration and Support


The following questions pertaining to System Administration, Support and Maintenance must be
answered. Please refer to the General System Design, Security Planning and Capacity Planning
documents in the Procurement Library for additional details.

4.1 System Administration:


Instructions: Describe the system administration tools and procedures that will be delivered for
the ongoing support and maintenance, including customization of the Vendor’s solution.
Describe the proposed overall management framework, including proposed tools for:
 Application management and monitoring
 Web services management
 Systems management and monitoring
 Event management
 Identity and Access Management
 Network management and monitoring
 Performance monitoring
 Print Prioritization & Management
 Workload Management
Describe any proposed third-party off-the-shelf management tools and include detailed
information regarding provider, product and version.

<Response>

4.2 Audit Logs


Instructions: Describe the audit trail capabilities of the Vendor’s proposed solution.

<Response>

4.3 Data Archival


Instructions: Describe the processes used to archive and restore data from operational
databases.

<Response>

4.4 Technical Documentation


Instructions: Describe the technical documentation that comes delivered with the Vendor’s
proposed solution.

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

<Response>

4.5 Technical Environments


Instructions: Vendors must describe the approach that will be taken to establish -
 Multiple environments (e.g., development, testing, training, staging and production
readiness, production, and disaster recovery)
 Procedures used to migrate software from one environment to another
 Steps needed to maintain the synchronization between environments.

<Response>

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

5.0 System Security and Disaster Recovery


The following questions pertaining to System Security and Disaster Recovery must be
answered. Please refer to the Proposed Solution Overview in the main RFP document
(especially the guiding principles, the “Proposed Approach to Security” and the “Proposed
Approach to Data Privacy”), the non-functional requirements in Template I (especially tab A4 –
Performance and A5 – Regulatory and Security) and the General System Design document in
the Procurement Library for additional details.

5.1 Security Architecture and Design


Instructions: Describe the Vendor’s proposed approach to support technical controls and
technology solutions that must be secured to ensure the overall security of the System,
including:
 Provide security-related input into IT infrastructure, system and application design.
 Leverage published industry standards and models to apply security best practices.
 Support, enable and extend the security policy by providing specific security-related
guidance to decision makers
 Contain the capability to provide user and site authentication
 Support VPN access
 Include the ability to recover from a failure of any single element
 Be easily serviceable
 Support the establishment and active management of data sensitivity levels
 Include application and system hardening processes

<Response>

5.2 Identity and Access Management (IAM)


Instructions: Describe the Vendor’s proposed approach to support IAM, including:
 Enable Vermont AHS to identify users in different contexts so that Vermont AHS policies
and user preferences can be applied consistently.
 Deliver an integrated login experience for users across Vermont AHS systems and
channels.
 Enable coherent audit trails and chain of custody records needed for security forensics
and compliance requirements.
 Support the proactive management of user access to Vermont AHS resources including
de-provisioning when needed.
 Enable Vermont AHS to consistently identify Participants so that customer service can
be more effective.
 Support the use of Microsoft Active Directory for identification and authorization

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

<Response>

5.3 Application Encryption


Instructions: Describe the Vendor’s proposed approach to support Application Encryption,
including:
 Encryption of database columns and indexes for data at rest.
 Encryption of flat files at rest and in motion.
 Network encryption at the session layer (or lower) to secure communication streams that
traverse un-trusted networks; and to provide encryption for sensitive data in motion
across any network.
 Field-level encryption so custom applications can secure pertinent information within a
communication stream.
 Key management for secure creation, storage, and retrieval of encryption keys.

<Response>

5.4 Privacy and Consent


Instructions: Describe the Vendor’s proposed approach to support Privacy and Consent,
including:
 Role-based access within the System must ensure that access to sensitive information
will conform to the State’s policies.
 The System must be able to identify and delineate between internal and external users
(users outside the Agency) and must give them different levels of visibility to System
data. When displaying data, identification information tying the records back to specific
Participants must be omitted where appropriate.

<Response>

5.5 Security Audit


Instructions: Describe the Vendor’s proposed approach to support an audit trail of all pertinent
events, giving due consideration to storage space and performance constraints. Examples of
these events include:
 System start-up and shutdown
 Successful and unsuccessful login attempts
 User actions to access files or applications (successful and unsuccessful)
 Actions taken by system administrators and security personnel
 All administrative actions performed on the System
 Permission changes

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

 Creation of users and objects


 Deletion and modification of system files
 Registry key / kernel changes
 Skipped or rejected alerts (to provide insight into Clinic practice)
 Changes, additions or deletions to data (including operational and security data) sets
identified by management
 Out of normal System operations usage or user access

<Response>

5.6 Database Security


Instructions: Describe the Vendor’s proposed approach to ensure the confidentiality, integrity
and availability (CIA) of the Database Management Systems responsible for managing data
related to the proposed System.

<Response>

5.7 Software and Hardware Security


Instructions: Describe the Vendor’s proposed approach to development and implementation of
security measures that will provide security and protection for the system, including:
 Server OS Security
 Client OS Security
 Mobile Devices Security
 Web Server Security
 Browser Security
 POS Terminal Security

<Response>

5.8 Data Backup


Instructions: Describe the Vendor’s proposed approach to support Data Backup, including:
 Database and application backup procedures must be updated to include backups for
the System.
 Full online data backups must occur, as well as offline backups using tape storage

<Response>

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

5.9 Disaster Recovery


Instructions: Describe the Vendor’s general approach to reestablishing operations in the event
of a catastrophe, as well as its approach to providing Vermont AHS with a disaster recovery
plan. Provide specifications on any hardware and software components utilized by the
proposed security and disaster recovery solutions. Include the required components,
configurations and procedures to enable a recovery.

<Response>

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

6.0 System Performance, Availability and Capacity


The following questions pertaining to System Performance, Availability and Capacity must be
answered. Please refer to the General System Design and other related documents in the
Procurement Library for additional details.

6.1 Performance Requirements


Instructions: Describe the ability of the Vendor’s proposed solution architecture to support:
 Internal Case Workers, and external participants
 Mission-critical services/Service Level Agreements
 Ease of management
 Ability to upgrade (ease and compatibility)
 Virtualization and resource management
 Network Performance Requirements
 Meeting System response time requirements
 The System must provide data dashboard capabilities to facilitate real time graphical
display of technology performance metrics with drill-down capability aligned with IT
Operations user’s role and permissions

<Response>

6.2 System Availability


Instructions: The Vendor is responsible for delivering a cost-effective, high-availability
environment that minimizes the frequency and impact of system failures, reduces downtime,
and minimizes recovery time in the event of catastrophic failure. In this section, provide details
on the Vendor’s approach to providing a highly available system.

<Response>

6.3 IT Component Capacity Planning


Instructions: In this section, provide details on the proposed approach to planning, sizing and
controlling the system as IT Component Capacity needs change.
 Data Base Storage Capacity
 Real-time Integrated / Centralized Database
 Data Warehouse and Data Marts
 Knowledge Base
 Document Repository

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Agency of Human Services Integrated Eligibility Solution
RFP # Template J – Technical Requirements Approach

<Response>

6.4 Performance Monitoring and Management


Instructions: Describe the Vendor’s proposed methodology for monitoring and reporting
system performance, as well as the Vendor’s proposed approach to technology management.
This includes the methods for centrally managing system resources such as servers, backup,
archiving, and recovery equipment, databases and applications. Address methods for auditing,
tracing and scanning the system. Provide details on the use of specialized tools the Vendor will
use to automate and track monitoring and management activities.

<Response>

7.0 Technical Requirements Assumptions


Document the assumptions related to the Technical Requirements in Table 1.
Table 1 Project Organization and Staffing Assumptions

REFERENCE
ITEM
(Section, Page, DESCRIPTION RATIONALE
#
Paragraph)

1.

2.

3.

<Vendor may add rows as appropriate.

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