Professional Documents
Culture Documents
o The standard way to open a business letter is with Dear, the person's name (with or without a title), and a
colon, like this:
Dear Louise: Dear Ms. Chu: Dear Mr. and Dr. Paige: Dear Professor Amato: Dear Patrick:
o The standard way to open a social business letter is with Dear, the person's name (with or without a title), and
a comma, like this:
Dear Nigel, Dear Dr. Tarabi, Dear Reverend Jans,
A social business letter is social or personal rather than business-focused; for example, letters of condolence,
personal congratulations (for weddings, births, promotions, and other celebrations), and thank you.
o If you don't know the reader well or if the letter or the relationship is formal, use a title and a last name (Dear
Ms. Browne). Otherwise, use the first name (Dear Gila).
o Unless you are certain that a woman prefers Miss or Mrs., use the title Ms.
o If you are writing to two people, use both names in your salutation, like this:
Dear Mr. Trujillo and Ms. Donne: Dear Alex and Drenda,
o Never spell out the titles Mr., Ms., Mrs., and Dr. Do spell out these titles and similar ones:
Professor, Dean, Sister, Rabbi, Imam, Senator, Governor, Captain, Admiral, Judge
o If you don't know a person's gender, use the full name rather than a title:
Dear Dana Simms: Dear T.K. Spinazola:
o If you don't know a person's name or gender, avoid "To whom it may concern." Instead, use the job title or a
generic greeting:
Dear Recruiter: Dear Claims Adjustor: Dear Sir or Madam:
If you are writing to a company rather than any specific individual, use the company name: Dear Syntax Training: (This
is considered slightly informal.)
For a simplified business letter, do not use a salutation. Instead use a subject in all capital letters, followed by the body
of the letter, like this: