ROLLING PLANS PVT LIMITED

Over the last ten years, Human Resources Management has evolved dramatically with an increasing
need for improvement. With the rise of global competition and an ageing workforce, there is an
increasing need to create a talent pool. In addition, in a world of knowledge-based economies in
which companies must compete in an ever wider arena while doing more with less. Human
resource is emerging as the most challenging to secure, the most elusive to quantify and the most
critical to corporate success. Therefore, the worldwide financial crisis, which calls for workforce
planning, talent management, and employee engagement to play one of the central roles in the
survival mechanisms and strategies designed. The service industry has significantly evolved over the
years in Nepal making the concept of outsourcing business functions by organizations. While the
outsourcing behaviour brings many opportunities to Consulting Firms, new entrants and other
external forces that equally bring threats to such companies. These outsourcing companies help
the companies, corporate houses, banking institutions, and other SMEs to overcome the staffing
challenge. As a paramount human resource consulting firms that have been preferred by many
organizations in the field of staffing and recruitment services. These companies have been involved
in increasing efficiency of the organization while reducing cost and time.

1. What the company is?

Rolling Plans Private Limited is a Human Resource Consultancy Service and Contact Centre
Management Company with other outsourcing services established in 2004 located at Babarmahal,
Kathmandu . It is an ISO 9001:2015 certified largest business process management firm in Nepal
serving all provinces specialized mainly on business process outsourcing and human resource
consulting firm.

2. What it seeks to accomplish?

Rolling Plans Private Limited seeks to support organizations by providing them with strategic as well
as operational solutions and help organizations maintain the highest level of socio-ethical
standards. It is envisioned to be a leader in helping individuals and businesses network and connect
with each other.
3. How it defines its business (Product, Market and Competency)?
Rolling Plans is highly preferred by many organizations for various services to provide in the field of
Staffing Service and Business Process Management Services. It provides jobs and career
management services to job-seekers and promotes the employers brands for recruitment process
with the competent and qualified candidates. It is also operating a successful contact center to
provide customer service to its clients.

4. Who it seeks to serve?

- Professional and employers

- National clients: banks and financial institutions, international development agencies,

non-government organizations, government and semi-government projects, universities and
educational institutions, private and public limited companies

- International clients: Samsung India, US embassy of Switzerland, Metronix India, USAID

5. What are the critical success factors?

- Equipped with a Recruitment Management System for Detailed Reports and Analytics
- An automated two-way communication channel between employer and job seeker
- Strong team of committed, dedicated people believing in creating new markets, new
categories & nurturing the customers with the convenient & efficient services
- Evolving Technology and innovation with artificial intelligence (online interviews and virtual
reality interviews)

6. Who are the critical actors in business networks?

- Individual customer as principal stakeholders

- Business clients as primary stakeholders
- Government

7. What are the critical measurements?

- Integrated humans resource management system

- Research and innovation
- Performance standard
 - Continuous improvement
- Professional equipment development

8. How will these measurements connects to the critical actors, success factors and the mission
statement?
The company serves as a platform to build, reinforce, and maintain relationships of trust with
individuals and businesses to foster professional goals. The company ensures that all human
resource services are provided with expert opinions from the best of the resources from all the
aspects of a globally competent organization. They assist the client to identify needs, develop an
action plan and facilitate change to enhance the success of the organization. The company
approaches for helping organizations improve and maintain performance standards in business
support areas, thereby enabling Line Managers concentrate on core profit-making activities. The
company’s firm partners with the clients in a close working relationship will add value in achieving
real bottom line results to them.

9.If the mission succeeds, how will the company stand?

The company would stand by supporting organizations in strategically managing human capital to
business excellence. It also supports institutional & human capital development with strategic as
well as innovative technology-enabled operational solutions maintaining the highest level of
socio-ethical standards with its sound track record of successful execution of their services.

Rolling Plans Private Limited (RPPL) is an ISO 9001:2015 certified company established in 2004. It is
specialized on Human Resource Consultancy Service and Contact Centre Management Company
with other outsourcing services in human resource management and development (HRM/D),
research and innovation, and institutional development in Nepal. It seeks to support organizations
by providing them with strategic as well as operational solutions and help organizations maintain
the highest level of socio-ethical standards. It provides jobs and career management services to
job-seekers and promotes the employers brands for recruitment process with the competent and
qualified candidates. It is also operating a successful contact center to provide customer service to
its clients. It concerns different modules to serve the individual customers and business clients in a
professional manner. They have been providing jobs and career management services to
job-seekers and promoting the employers’ brands for recruitment process with the competent and
qualified candidates. These jobs and recruitment services are downsizing the gap between
job-seekers and job opportunities in Nepal. They performs as a bridge between employers and
job-seekers. As a leading wellspring of job-related information, they gather sufficient resources and
data with cost-effectiveness, reliability, and affordability. They are committed to granting excellent
customer service and docile towards their services. The company ensures that all human resource
services are provided with expert opinions from the best of the resources from all the aspects of a
globally competent organization. They assist the client to identify needs, develop an action plan and
facilitate change to enhance the success of the organization. They would be supporting
institutional & human capital development with strategic as well as innovative technology-enabled
operational solutions maintaining the highest level of socio-ethical standards with its sound track
record of successful execution of their services.

Human Resource is no longer just recruiting, interviewing, and compliance. It has taken a more
strategic role in the grand scheme of organizations. More and more organizations have begun to
understand how to turn their Human Resource Departments into profit centers through strategic
development. Strategic Human Resource Consulting services from Integrity human resource will
help to maximize different human resource processes. These Human Resource Consulting and
management services are providing successful support to Nepalese business enterprises. These
services offer a total solution for some of the biggest challenges faced by businesses today. As a
leading Human Resources consulting and management service provider for national or international
organizations, they have learned that there are no similar approaches when it comes to resolving
workplace concerns. Hence, they take a special interest in assuring each client’s success which
gives them a credit of best human resource service provider in Nepal.

VISION

Rolling plans provide jobs and career management options to job seekers, while also supporting
employers’ brands with the recruitment process with capable candidates. It also concerns to
influence people of every avenue of life through technology-enabled professional networking for
organizational development, human capital, and employment creation.

MISSION

As a pioneer recruitment agency in Nepal, Rolling plans envisions being internationally accepted as
a leading human resource solution provider. Its mission is to support organizations by providing
services in the area of Staffing service and BPM service strategically managing human capital to
achieve business excellence. It helps to gain the necessary expertise for different kinds of jobs
making candidates employable. Rolling Plans is also committed to producing highly skilled and
confident candidates to strengthen the relationships and accelerating the connections among the
individuals and businesses and encourage synergy as well. It operates as a platform where
individuals and businesses can collaborate while maintaining trust leading to all the parties involved
accomplishing their professional goals. It serves to be a leader in linking people to each other,
compounding with jobs, tenders, projects, events and skill development and enhancement
activities, tests, entertainment and enhancement activities.

INDUSTRY ANALYSIS

In relation to Government

The existing practice Company registration and obtain a PAN or VAT Registration
certificate from Inland Revenue Department prior to the
commencement of its company

What is really happening? Absence of proper guidance and provisions for its regulation of
company

What might happen? Policies and provisions may be incorporated in coming days

What will we do? Adoption of policies and provisions formulated by government

How will we do it? Timely payment of taxes and perform its activities as per laws
formulated by government

In relation to Clients

The existing practice Assisting the client to identify needs, develop an action plan and
facilitate change with expert opinions from the best of the
resources

What is really happening? Emergence of consulting firms with the increase in demand of
qualified employees for the organization

What might happen? Quick setup through website with secure and authentic users

What will we do? Maximizing customer focus by assisting the client to identify their
needs

How will we do it? Maintaining close relationship with clients with use of customer
tracking code
In relation to Banker

The existing practice Equity financed for its operation of business

What is really happening? Received loan from financial institutions to strengthen the
company’s operation

What might happen? New policies regarding loan schemes may emerge for facilitating
and financing the companies

What will we do? On time repayment of loan gaining trust for future

How will we do it? More focussed on growth and expansion of its services in the
market

SWOT ANALYSIS OF ROLLING PLANS

STRENGTH WEAKNESS

● Strong brand image as professional ● Lack of expertise in certain areas that

networking platform limits their ability to evaluate technical
hires
● Diverse and inclusive workforce
● User experience while using apps is
● Business Process Management
poor.
(BPM) service and institutional
● Youth leader having no experience
growth
● Effective Candidate Screening
using customer tracking code

OPPORTUNITIES THREATS

● First mover advantage: SBI bank ● Change in rules and regulations

(audio and video online exam
● Changing technology
facilitation)
● Digital connection to rural areas ● Easily copied by others
as well (Mechi to Mahakali)
● Manual to online
● Training and employment
development
OBJECTIVES

➢ To support organizations in strategically managing human capital to achieve business

excellence
➢ To provide jobs and career management options to job seekers, while also supporting
employers’ brands with the recruitment process with capable candidates
➢ To strengthen the relationships among the individuals and businesses and encourage
synergy as well.

ORGANIZATION STRUCTURE OF ROLLING PLANS (70 core team members and 1000 outsource
staff)

Chairman

Chief Executive Officer

Managing Director

Chief Operating Officer

Vice President

Head of Departments

Manager

Deputy Manager

Employees
The structure divides work and employees by specialization. It is a hierarchical, usually vertically
integrated, structure. It emphasizes standardization in organization and processes for specialized
employees. In functional structures, employees report directly to managers and head of
departments within their functional areas who in turn report to a chief officer of the organization.
Management from above must centrally coordinate the specialized departments. As the company
concerns for the following services with different departments such as:

HR consulting Contact Center Management

Human Resource Development and Privately owned currently 7 call center
Management solutions: offering standard inbound call center
● HR Audit services and assistance:
● Job Analysis ● providing extensive B2C and B2B
● Recruitment & Selection Process telemarketing services
Outsourcing ● Hiring well-trained contact center
● Staff Recruitment professionals
● Managing the Recruiting Process ● market research and surveys, lead
● Managing the selection Process generation, database cleansing,
● Effective Group Discussion and Job and so on.
Interviewing
● Staffs Outsourcing
● Performance Management System
● HR-Research and Survey
● Developing effective HR Policies and
Procedures
● Compensation and Benefits Designing
Service
● HR Strategy
● Organization Consulting
● Promotional Branding & Campaign
Services

Training Rolling Nexus

Client-focused and that permits us to design
customized training programs:
● Customer Services (Intermediate)
● Front-desk behavior and telephone
etiquettes
● Intermediate Training on MS Excel and
MS Office Package
● Maintain and equipped National and
International trainers as Resource
Person to deliver high standard training
Nepal’s first commercial social networking
site:
● connect and accelerate the
established connections among
individuals and businesses to
consumers, constituting
components like jobs, tenders,
freelance, events, discussion
forums, offers, and skill
assessment and enhancement
 sessions activities.

ORGANIZATION CULTURE

The company believes in creating new markets, new categories & nurturing the customers with
convenient and efficient services. Rolling Plans believes in professionalism and relates
professionalism as upholding the highest standard of ethical & professional conduct:

● to encourage quality
● enhance value

ORGANIZATION VALUES

➢ High performance culture (manual to automation for maximum output with minimum
input)
➢ Professionalism
➢ Respect for inclusion and diversity ( Retired as freelancer, women,youth )
➢ Integrity