Process FMEA

PROCESS FAILURE MODES AND EFFECTS ANALYSIS

Process Name: Process Team: Prepared by: Document No:
PFMEA Date: Revision:
CURRENT STATE PROCESS FMEA EVALUATION
Function IMPROVEMENT FOLLOW-UP

Resp.
S O D R S O D R
Potential Failure Potential Failure Current Process &
Process Step E Potential Causes C E P Recommendations Actions Taken E C E P
Modes Effects Controls Target
V C T N V C T N
Date

© 2014 Dr, Richard Chua. All rights reserved 532630697.xlsx Page 1 of 2

Process FMEA

PROCESS FAILURE MODES AND EFFECTS ANALYSIS

Process Name: Process Team: Prepared by: Document No:

Car Rental Pickup PFMEA Date: Revision:

CURRENT STATE PROCESS FMEA EVALUATION
Function IMPROVEMENT FOLLOW-UP

Resp.
S O D R S O D R
Potential Failure Potential Failure Current Process &
Process Step E Potential Causes C E P Recommendations Actions Taken E C E P
Modes Effects Controls Target
V C T N V C T N
Date
Regular customers arrive at car Rental desk agent Delay in processing and 6 Forgot to make reservation; 3 None 9 162
rental desk. cannot find the higher same-day rental or systems error in taking
reservation. rates the reservation

No cars are available. Without a car; try another 9 Oversold situation due to 3 None 9 243 Design system controls to One Implemented in busiest 9 1 1 9
rental agency overbooking or prevent overbooking of month location; roll out over next 2
overwhelming demand; reservations. from now months; run daily checks on car
systems failure inventory

Go to the gold marquee for Name does not appear Delay and inconvenience; 3 Systems error; car shortage 6 None 9 162
preferred customers. on the wall display. have to go to the desk and
stand in line

Go to the numbered car space Car is missing from Delay and frustration; have 6 Previous customers don't 3 Penalties for late returns; 6 108
to pick up the car. numbered parking to walk back to the desk return cars on time; delays supervisors overseeing
space. and stand in line in turning cars around for staffing and staff
next customer performance

Car does not start or Delay and frustration, have 6 Poor maintenance 6 Regular maintenance checks 3 108
work. to walk back to the desk,
stand in line, and hopefully
get another car

© 2014 Dr, Richard Chua. All rights reserved 532630697.xlsx Page 2 of 2