FMI_Alvin Aloysius_2101658981

Concept of Facilities Management in Hospitality Industry

Facilities management became very essential and very important concept in the field of
hospitality. The concept determines the quality of services than an establishment delivers to
its target consumers. A well-designed approach enables delivery of superior quality services
using facilities that match customer expectations. The approach enable to establishment
achieves consumer satisfaction and progress in the competitive market. The findings from the
reviewed hotels demonstrate the essence of facilities management concept and its importance
in the hospitality sector.
Hospitality industry is a sector that relies greatly on customers perceptions regarding what
they believe is best in terms of quality and service. The reliance occasions from the fact that
hotels, restaurants, and other establishments, which compose the industry, are service-
oriented unlike several other establishment that offer tangible products to their clients. As a
result, potential consumers often use their experiences to make their judgments concerning
the best and poor-quality services.
Essentially, managers and stakeholders in hospitality sector need to engage in initiatives that
improve the general outlook of the establishments and enhance the overall experiences of
clients. Some of the major hospitality areas that require strategic planning and developments
include the restaurant, lodgings, front office, and other recreational areas such as swimming
pools.
In summary, the developments and initiatives required skilled human resources, finances, and
modern facilities, which match customer expectations. While several initiatives and
developments affect the overall operations undertaken by the human resources, others
incorporate the concepts of facilities management.
Principally, facilities management is one of the major concepts executed by managers and
stakeholders in the hospitality industry. Facilities management encompass operations that
concern infrastructure, human resource, and general organization of the facilities in
hospitality establishments.
Design, shape, location, quality, and state of the facilities are among the core components in
the facilities management. It is important to highlight that facilities management is very
essential in the performance of hospitality establishments and greatly determines their
progress or failure.
A well-designed and executed facilities management approach leads to wonderful and
impressive results, whereas poorly undertaken approach can lead to losses in organizations.
As such, managers and other stakeholders concerned with hospitality operations should
ensure that the approach selected is effective and comprehensive. Therefore, the report
examines the concepts of facilities management, consumer review findings, and their
implications using establishments.
In an establishment, facilities management comprise optimal use and employment of its
assets in a manner that leads to their maximum utility. In the hospitality industry, facilities
include hotel rooms, restaurant furniture, and other physical components of the establishment.
Notably, a well-designed approach, which ensures that these facilities meet consumer
expectations, yields attractive results to the organization.
From the concept, managers and stakeholders in the field of hospitality need to understand
the importance of investing in developments, modifications, and other strategies that aim at
improving the outlook and sustainability of their infrastructure and facilities. 
The need to develop and modify the facilities of an organization transpires from the fact that,
while consumers base their judgements on employee performances, they use the state of the
facilities to compound their perception on service quality. In addition, facilities determine the
quality of services that consumers receive from a particular organization. For instance, an
organization that has excellent and modern facilities, which meet the requirements of
contemporary societies, is likely to deliver services that are of fine quality as opposed to an
organization that uses old and outdated facilities.
Conclusion
Facilities management is a very important aspect of an organization as it determines
performance and its perceived product quality. In essence, organizations should understand
that besides the smart and exceptional services offered by the human resources, facilities play
an important role in dictating the quality of delivered services.
The application of the concepts in the hospitality industry using customers reviews and
recommended possible strategies that can be useful in advancing the quality of their services.
Notably, the role that the concept of facilities management plays in business entities is
imperative and scholars as well as stakeholders in the field of hospitality need to employ
effectively.

References
Barret, P., & Baldry, D. (2003). Facilities Management – Towards best practice (2nd
Ed.). Oxford, UK: Blackwell Publishing.
Booty, F. (2009). Facilities Management Handbook. Oxon, UK: Butterworth Heinemann.
Chen, K. (2008). An Empirical Study of Maintenance Costs for Hotels in Hong
Kong. Journal of Retail and Leisure Property, 7(1), 35-52.
Duarte Alonso, A., & Ogle, A. (2008). Exploring Design among Small Hospitality and
Tourism Operations. Journal of Retail and Leisure Property, 7(4), 325-337.
Jayawardena, C., Lawlor, F., Grieco, J., Savard, M., & Tarnowski, M. (2013). Challenges and
Innovations in Hotel Operations in Canada. Worldwide Hospitality and Tourism Themes,
5(2), 177-189.
Jones, P., Hillier, D., & Comfort, D. (2014). Sustainability in the Global Hotel
Industry. International Journal of Contemporary Hospitality Management, 26(1), 5-17.
Jones, T., & Zemke, D. (2010). Managing the Built Environment in Hospitality Facilities.
Upper Saddle River, NJ: Prentice Hall.
Lai, J., & Yik, F. (2008). Benchmarking Operation and Maintenance Costs of Luxury
Hotels. Journal of Facilities Management, 6(4), 279 – 289.