Personnel

Learning Objectives
At the end of this activity, participants will be
able to:

 Describe management’s roles and responsibilities

regarding personnel management.
 Establish a program to verify employee
competency.
 Improve employee’s competency.
 Identify potential sources of employee
performance problems.
 Implement and maintain personnel records.

Personnel-Module 12 2 2
Scenario
“You are a laboratory manager. One of your
two senior technologists has been
temporarily re-assigned to another
laboratory. Your other senior technologist is
sick and the remaining two have not read
malaria smears since their initial training
several years ago. This morning you
received 20 malaria smear requests. As you
are unable to ensure accurate testing, you
must notify test requestors that the testing
will be delayed.”
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Scenario

As a manager, what should you

have done to prevent this
situation?

Personnel-Module 12 4
 The Quality Management System

Organization Personnel Equipment

Purchasing Process Information

& Control Management
Inventory

Documents Occurrence
& Assessment
Management
Records

Process Customer Facilities

Improvement Service &
Safety

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 Laboratory Staff
 laboratory’s greatest asset
 critical to quality
 partners in public health
 qualified professionals

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 Staff Equals Job
Workload Qualifications

Performance Job
Appraisal Descriptions
Personnel
Management
Continuing Orientation
Education

Competency
Assessment Training

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 Motivated employees are more
committed to their work
 praise
 recognition
 bonuses
 benefits
 flexible time
…
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Job Descriptions

“Laboratory Management shall

have job descriptions that
define qualifications and duties
for all personnel.”

ISO 15189:2007

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 Qualified New Employee

Job Description

Orientation Task-specific Training

Retraining

Competency Assessment

Competency Recognition

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Orientation

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 Job Description

Task-specific Training
Retraining

Competency Assessment

Competency Recognition
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Competency Assessment Methods

 Direct Technologist Name Technologist Title

Observation
Procedure for Evaluation Date Evaluator

 checklists Evaluation

Procedure item Accept Partial No Comment

Read procedure
manual

 Indirect Equipment set up

appropriately

Observations Work area neat

Reagent preparation
 monitoring records Perform task

 re-testing
accurately
Perform task timely

 case studies Other: Specify

Personnel-Module 12 13
Policies and Processes
Policy writing- Review
annually and
management modify when
responsibility necessary

Processes

Who will When will

What will
conduct assessments
be assessed?
assessment? occur?

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Competency assessment documentation
 use standard forms
 date and keep
confidential

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 Training

Continuing Education
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 Training Methods and Resources

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Performance Appraisal

competencies

professional adherence
behavior to policy

observation
punctuality
to safety

customer
communication
service

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Performance Appraisal Meetings
 formal
 regular
 constructive
 objective
 complete
 fair
 documented
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Personnel Records
Training Records Performance
Appraisal

Competency
Assessment
John Smith
Competency Assessmen

CONFIDENTIAL

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Summary
Personnel management is critical to
success of a quality management system.
 Job descriptions should accurately
describe tasks and authorities.
 Competency must be assessed.
 Training will help to assure competent
staff.
 Methods for attracting and retaining
personnel must be addressed.
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 Key Messages
 Personnel are the most important
resource in the laboratory.
 Managers must create an
environment that will fully support
all laboratory personnel in order to
maintain a high quality of laboratory
performance.
 Continuing education is vital to
personnel competency.

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 Organization Personnel Equipment

Purchasing Information
Questions?
Process
& Control Management
Inventory

Comments?
Documents Occurrence
& Assessment
Management
Records

Process Customer Facilities

Improvement Service &
Safety

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