Professional Documents
Culture Documents
POSITION: MANAGER:
Laboratory
Laboratorytour
tour
Introductions
Introductionsto
tomanagement
management
Laboratory
Laboratorytechnical
technicaloverview
overview
Personnel
Personnelkey
keypolicies
policies
Personnel – Module 12
Laboratory
LaboratoryQuality
QualityManagement
ManagementSystem
System 1
Job Qualifications and Descriptions
Laboratory Management shall have job descriptions
that define qualifications and duties for all
personnel. ISO 15189:2007
Qualifications Job Description
Personnel – Module 12
2
Competency Assessment
Checklist (top)
Technologist Name Technologist Title
Personnel – Module 12
3
Competency Assessment
Checklist (bottom)
Accept Partial No Comments
Assessment summary
Signed:
Personnel – Module 12
5
Training Continuing
Education
work related
work related
task specific
may not be task specific
linked to competency
may not be linked to
assessment
competency assessment
Examples: Examples:
reviewing operator manuals
conferences
reviewing manual updates
workshops
manufacturers’
journal clubs
equipment training…
journals and literature…
Personnel – Module 12
6
Training Resources
Internal Personnel External
quality assurance committee assessors
clinicians manufacturers
nurses science societies
pathologists World Health Organization
infection control Centers for Disease Control
epidemiologists and Prevention
standards development
organizations
o CLSI
o ISO
oAFNOR
Personnel – Module 12
7
7
Causes of Poor Performance
Personnel
personal health
personal distractions
misunderstandings
miscommunications
Personnel – Module 12
8
Causes of Poor Performance
Systemic
worksite distractions
excessive workload
poor orientation
insufficient training
absent competency assessment
sample complexities
absent or invalid SOPs
ambiguous SOPs
Personnel – Module 12
9
Performance appraisal
may highlight more
opportunities for
improvement
for the laboratory than for
the employee.
Personnel – Module 12
10