Software - Non-Conforming product

Responsibilities Tasks Records

Before customer release See

● E08_Bug_Management_procedure
Describe the bug in the tracking tool See
Architect ● WI17_Bug_reporting_template
Repertoriate the reproduction steps

Make sure the tech team has a strategy to address

Architect
the bug stock

Architect Make sure the tech team follow the status of bug
stock every day during daily meeting thanks to a See
visual indicator of ● WI18_Team_daily_visual_mana
- Bug current stock gement_FR
- Number of bugs detected ● E05_Obeya_bug
- Number of bugs introduced

Architect Make sure every defect is analyzed right after being See
fixed thanks to QRQC triggering a long term action ● WI19_QRQC_Template_FR
preventing it from occuring again ● E04_QRQC_FR

After first Production Release

Defect monitoring in Testing before Monitoring of user See
production with logging andevery release feedbacks on the stores
crash monitoring (datadog, ● WI20_Sentry_Implementation
and during interviews
crashlytics, sentry ) ● WI21_Integral_product_testing_FR
● WI22_User_feedbacks_from_the_sto
res
Tech team Analyse the bugs criticity with the client ● E06_Crashlytics_report
● E07_Testing_sheet

Tech team Has critical impact on the

usability of the product or the
security of the user and his data
No
Yes
Tech team Fix the bug immediately define the priority of
and deploy it to the bug against the
production as fast as existing one if any and
possible (hotfix) plan a release date for
its fix

Architect Make sure every defect is analyzed right after being See
fixed thanks to QRQC triggering a long term action ● WI0X_QRQC_Template_FR
preventing it from occuring again ● E04_QRQC_FR

Storage Location Relative to Records

Kind of Records Storage location Restricted Access ? Retention Storage
Time backup

Work Instructions Notion Yes 15 y Yes

WI0X_Bug_reporting_template
WI0X_Team_daily_visual_management_FR
WI0X_Sentry_Implementation
WI0X_Integral_product_testing_FR
WI0X_User_feedbacks_from_the_stores

Work Instruction Google Drive Yes 15y Yes

WI0X_QRQC_Template_FR

Examples Yes = 15y Yes

E04_QRQC_FR Google Drive
E05_Obeya_bug Miro
1
E06_Crashlytics_report Firebase
E07_Testing_sheet Google Drive
E08_Bug_Management_procedure