Gourvernance PRO-02

Responsibilities Tasks Records

Human resources
Management Organise a training plan with practical training by Job descriptions
an / several experienced employee(s) See Training’s Trello by roles
(designer, developer, agile coach)
Employee’s manager All new employee performs all the trainings during
their first 3 weeks at BAM

Employee’s manager Employee’s manager and Employee discuss about

continuous training during weekly meetings

Improvement
Identifies a problem

See WI14_A3_Template
What is the problem type See WI19_QRQC_Template_FR
Managers of each according to Art Smalley theory See
department of 4 types of problems?
WI16_Problem_Resolution_Board_
1-2 3-4 Template

Performs a QRQC or PDCA to Perform a strategic analysis and See

analyse the problem A3 problem solving WI15_Problem_solving_Methodol
ogy
Share with team and
managers

Is company-wide?
No Yes

Escalate to company
training and global A3 (Plan
Do Check Act, with See Specific A3 or PDCA (examples)
readjust)

Management Review Suitability and effectiveness of the quality effort of the

company is reviewed weekly and on-request following
the company Business Plan
Weekly meeting agenda with C-level managers:
- Review of company KPIs
CEO
- Review of one client’s feedbacks and
complaints
- One manager presents her system
(departement) focusing on her key KPIs and
her improvement plan
Bi-monthly meeting with CEO, CTO and board
members:
- Review of company KPIs
- Review of company’s strategy and business
plan

Storage Location Relative to Records

Kind of Records Storage location Restricted Access ? Retention Storage
Time backup

Work Instructions Notion Yes 15 y Yes