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  • Adjustment Letter

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    hilma suryani
    14 views15 pages
    An adjustment letter is used to acknowledge and correct a mistake made by a company. It is important for the letter to acknowledge the error, explain what is being done to fix it, and apologize for any inconvenience caused to the customer. The document provides guidance on gathering information about the issue, contacting others in the company, and potentially including an offer like a discount as part of the apology. Sample adjustment letters and exercises are included to help the reader practice drafting adjustment letters.

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    An adjustment letter is used to acknowledge and correct a mistake made by a company. It is important for the letter to acknowledge the error, explain what is being done to fix it, and apologize for any inconvenience caused to the customer. The document provides guidance on gathering information about the issue, contacting others in the company, and potentially including an offer like a discount as part of the apology. Sample adjustment letters and exercises are included to help the reader practice drafting adjustment letters.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    14 views15 pages

    Adjustment Letter

    Uploaded by

    hilma suryani
    An adjustment letter is used to acknowledge and correct a mistake made by a company. It is important for the letter to acknowledge the error, explain what is being done to fix it, and apologize for any inconvenience caused to the customer. The document provides guidance on gathering information about the issue, contacting others in the company, and potentially including an offer like a discount as part of the apology. Sample adjustment letters and exercises are included to help the reader practice drafting adjustment letters.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 15

    Writing

    Adjustment Letters
    An adjustment letter is a letter that corrects a mistake. When
    a company has made a mistake, it is important to
    acknowledge it, correct it, and apologize for any convenience.

    Before you write the letter, make sure you have all the
    information about the situation. If necessary, contact other
    people in your company. Ask them if they have anything to
    add. In some cases, you may want to offer something as an
    apology: a coupon, a discount, or a small gift.
    Model Adjustment Letter
    Composing your
    message
    PRACTICE 1
    Adjustment letter
    actions
    PRACTICE 2
    Apologies and
    actions
    PRACTICE 3
    Number in sentences
    PRACTICE 4
    Letter Practice
    THANK YOU

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