*This our services of rent a car

Car for rent services cater to a variety of purposes, though most companies provide
self-driven and chauffeur-driven car rentals as their main products. Long-term car rental
leases are also available for personal and corporate transport needs.

However, there may be occasions when you need to rent a vehicle for an event, like a
wedding or anniversary. Or you need a car that will take you from or to the airport. Look
for a car rental company in the Philippines that offers the exact service you need.

*Marketing program

This is my marketing program and this is my offered to my customer

1.Catering to Corporate Clients

To Market the rental fleet to large companies who may need to rent vehicles for their
business trips, to provide local transportation to their business associates who may be
coming into town for meetings, to transfer display equipment for local trade shows, or to
cater to any other transportation need.

2. Offering Excellent Customer Care Services

Customer is the king and businesses should focus on customer satisfaction. They
should closely observe the rental needs customers and what they prefer.
Car rental companies can retain their existing customers and attract more business by
offering added customer care services, such as roadside assistance, vehicle
replacements, and more.

3. Creating Loyalty Programs

 To keep our clients happy and satisfied, to create customer loyalty programs that offer
value addition in terms of discounted packages, flexible rates, gift cards, coupons, and
even awards!

4. Enhancing Digital Marketing Efforts

 In today’s technology-driven world, digital marketing is key to getting new customers.
Social media marketing (SMM) and email marketing are two key digital marketing
strategies for car rental businesses to increase web traffic.
They should actively promote their business on popular social media platforms. Other
useful digital marketing strategies for car rental companies include Search Engine
Optimization (SEO) and Pay Per Click (PPC).

5. Positioning As Micro-Niche Specialist

Most of the car rental companies offer services across different types of vehicles. An
individual company can instead look to position itself as a micro-niche specialist, such
as luxury or vintage cars specialist, compact cars specialist offering unlimited miles,
and more.
This will help to build a distinct identity for the company as a specialist and get more
referrals from auto influencers.

6. Partnering with Car Rental Marketplaces or Related Suppliers

 There are many car rental portals and one-stop marketplaces where the services of
different car rental companies are compared to help customers make an informed
decision.
Partnering with such portals helps car rental companies to drive traffic and bookings to
their website in exchange of service fees.
Likewise, you can partner with related business suppliers, such as local hotels and
airlines, and offer a rental services to their guests at discounted prices, thereby
generating more business.

7. Organizing Local Automotive Events

create a local business community where all the automotive companies and customers
can meet in one place. At such events, you can get some recommendations or extra
support for your brand.

8. Arranging Car Driving and Safety Campaigns

 A car rental company can arrange some car driving and safety campaigns to make
people aware of road accidents and safety measures they need to take while driving.
They can also arrange some training programs to help people learn how to drive a car
well. This will help to create a brand image for the company and remind people of the
rental services that the company provides.

9. Keeping a Track of Competitor and Other Ideas

 Your competing car rental companies may come up with new marketing ideas from
time to time. So, keep an eye on what your competition is doing, and see if you can also
implement some of those ideas in your car rental business.
For example, if your competitor offers discounts for long-term car rental, then you may
also want to match their offer or beat their discounted prices. You should also look out
for other ideas posted by industry experts on various websites and blogs.

10. Developing A New Mobile App

If a car rental business is doing well, then it can consider developing a new mobile app
named after its company. This enables customers to book car rentals conveniently with
just a few easy clicks.
It will also give the company a competitive edge and build brand loyalty.
By implementing some of the above marketing ideas, a car rental business can get
more bookings, improve its competitiveness, and generate more revenue. However,
going digital is the key to the success of your car rental business.
The biggest advantage of adopting technology is that it makes your car rental
operations more efficient and cost-effective.

Terms of rent a car

You have a
License
The nationally known car-rental agencies require that their customers be licensed drivers who
are 25 years of age or older. They must have a drivers license issued by the country where they
claim residence. The license must be valid and remain valid for the entire time they wish to rent
the vehicle. The person renting the car must also have a valid credit card. Some agencies make
an exception and rent to drivers who are under age 25, but at least 21 years old; however,
there are higher rates for these rentals. Some car rental agencies check your driving record
when you present your drivers license, and people with bad driving records can be denied.
Insurance
There are two options for insuring your rental car. If your car insurance policy covers you for
any vehicle you drive, you don’t have to purchase the rental car agency’s insurance. However
you must present a certificate of insurance at the time you pick up your vehicle. If you have
forgotten to bring it with you, call your insurance agency (provided it is within the agency’s
business hours) and ask them to fax a proof of insurance certificate to the car-rental agency. If
you cannot provide proof of insurance, the car rental agency requires you to purchase the
insurance from them.
Extra Fees
The car rental agency charges you extra fees for adding a second driver to your contract. The
agency verifies the driver’s license and insurance for the second driver as well. There are also
additional fees if you require a child safety seat or GPS. You will be charged an extra day’s
rental if you return the car late, although most agencies allow an hour’s grace period. Some
rental agencies charge fees for returning the car with the gas tank empty. Be sure to clarify with
the rental agent as well as get it in writing exactly what the policy is for returning the car with a
full or empty gas tank.
The Car Owner is a rental company for classic cars with or without a driver,
Registered in the local Transport and Tourist Ministry and operating under legal
License.
All the vehicles have the relevant worldwide authenticity certificate from the.
Representative legal entities in Greece that is (i) F.I.A., (ii) F.I.V.A. and they are at
Least 30 years old. As a result, they are of special value and aesthetics.
Any Cars’ first registration license, model and type are mentioned in Annex I (further in the
text)
The Car Owner operates in Athens / Greece and the company’s premises are located in surallah
area
The Car Owner rents classic cars without a driver, according to the below terms and
Conditions, and for the sole purpose of participating in the tours that the company
Organizes.
Under circumstances, the cars could be rented for other activities as well, namely,
But not restrictive to, events, photo shooting or small tours with a driver, according to
Availability.
2) Contractual Documents
Customers acknowledge that the rental and booking of tour services with the Car Owner as well
as the terms of participation in these services, are governed by the below
Contractual documents:
-Terms and Conditions of Sales (with the Annexes)
-Private Rental Agreement
- Special Information Note
3) Express Acceptance
Any rental and booking of a tour service from the customer assumes viewing and
Prior, express acceptance of the Terms and Conditions of Sale. This express
Acceptance will result in case of online booking, from selection by the customer of the
Checkbox agreeing to Terms and Conditions at Checkout and/or by signing the relevant
document before the start of the tour.
4) Price
Price and rental term for each vehicle depends on selection of tour as it is described on the
company.
For other activities other than participation to the organized tours, price and rental
Term will be decided on demand and will be stated explicitly via email correspondence or other
agreement. A Private Rental Agreement may need to be signed in this case.
Rental term starts upon the signing of the Private Rental Agreement or with a confirmed
booking via the company.
Rental period (start day / end day) is written in the Private Rental Agreement and/or in the
email confirmation by the company.
In case the customer will not use the vehicle for reasons that concern the customer,
Then the customer is obliged to pay the rental price anyway.
Price is in Euro and is the final price.
Price for each different tour is referred to the car for two (2) passengers / adults. In
Case there will be an extra passenger, if this is possible, consult the electronic
Booking form, or contact us.
5) What is Included
Detailed description of what is included to each type of tour can be found to each tour Listing
on my company.
6) Payment Terms
Payment methods accepted:
- Online booking through the company secure payment processor by
Credit/debit card.
Online payment is immediate and the sale is considered final once the final confirmation of
availability is received via email by the company. Customer will receive
A confirmation email upon successful payment and a confirmation email upon confirmation of
availability and inclusion of the booking in the Car Owner’s calendar of confirmed bookings.
The Car Owner is entitled to cancel any booking in case of nonpayment, partial payment or
fraud.
- Booking through bank transfer or other means is subject to mutual agreement.
In case of nonpayment at the agreed date, the company reserves the right to charge the
customer with legal interest due from the first date.
7) Guarantee
The company is entitled to keep an amount as guarantee for damages to the car caused by
cGuarante
8) Cancelation Policy
-For cancellation up to 30 days before the date of the tour, customer gets a full
Refund.
-For cancellation 29 days before the date of the tour up to 14 days before the date of
The tour customer gets a 75% refund.
-For cancellation 13 days before the date of the tour up to 2 days before the day of
The tour, customer gets 50% refund.
-For cancellation 24 hours before the day of the tour and for no-show, there is no
Refund.
9) Insurance
All the vehicles are insured in Greece, according to the insurance contract (annex III) and the
company’s Terms and conditions of sale.
Specifically, vehicles have third party insurance (material and physical damage) up to the
amount specified by Greek Law.
Insurance coverage is only valid for the driver who has signed the Private Rental Agreement. In
case that the customer wishes that other person as well will be driving during the tour, the
person should be mentioned in the Private Agreement as well.
The Beneficiary of the insurance in case of the above risks is the Car Owner.
The Car Owner reserves the right to refuse to provide any insurance to the customer or an
authorized Driver, as long as the person is causing repeated damage to leased vehicles.
The company is obliged to provide Road Assistance within the Greek territory at its expense.
10) Allowed Use / Customer Obligations
The customer must accept the following:
Booking a tour should follow the below rules:
- Drive in a convoy of cars following the tour leader
- Follow the tour leader’s instructions
- Do not disturb the course of the trip and do not harass the other
Participants.
The vehicles will be used for the needs of the customer, who will have to exercise due diligence
and care, as well as be in possession of a
Valid driving license and only for legitimate uses. The customer will have to adhere to road
traffic rules. When a complaint is made by the
Company or its representatives, that misuse of the Vehicle has been identified by the customer,
customer is obliged to take the necessary
Steps to stop and subsequently prevent the repetition of this event.
The driver’s minimum age for booking a car is the 21st years and the minimum time elapsed
since the driver’s license has been acquired is
Three (3) years. In the event that any of the above conditions are not valid then the company’s
pre-approval is required prior to any
Reservation.
These vehicles are proposed for 2 people and specifically adults. Children of less than 13 years
of age are not allowed to board the
Vehicles unless otherwise agreed.
The customer is fully responsible and agrees to notify the company, for any fine, seizure,
confiscation or penalty, of a traffic offence or violation
Of any other laws, orders or rules of any public service if it concerns a leased vehicle.
The customer is not allowed to professionally transfer objects or persons with the vehicles, or
to transport explosives or to take part in
Races.
The customer must take all necessary security measures to prevent theft of the vehicle.
The customer must always have the car under his control and immediately notify the company,
if for any reason he has lost control or
Possession of the vehicle, he should not allow the vehicle to leave the Greek territory.
The customer must pay, at the request of the company, all costs and charges due to traffic law
violations of the leased vehicles that occurred
During the lease.
The customer explicitly recognizes, agrees and accepts that if he is driving, drunk or under the
influence of barbiturates or any kind of drug
Or any third party who is not entitled is driving instead, customer is not covered by any type of
insurance and is responsible for repairing any
Damage to third parties or to the rented vehicle against the company.
In the event of an accident, the customer is obliged to collect the data of the eyewitnesses and
to immediately fill in the special accident
Statement of the co-operating with the company insurance company.
The Lessee expressly recognizes, agrees and accepts that, if driving, on roads not intended for
car traffic or traffic prohibited by the
Authorities, customer is not covered by any type of insurance and is responsible for the repair
of any damage to third parties or to the
Rented vehicle, against the company.
NOTE THAT SMOKING IS PROHIBITTED IN ALL THE VEHICLES.
11) Ownership
This is only a car lease agreement. Owner of the vehicle is always the Car Owner and the
customer has no other right except that of the simple possession and use in accordance with
the terms of this contract.
12) Return
Upon the expiry of the lease term and the agreed Ending Time of the Activity, the customer
must return the Vehicle in good condition to the company. In the event of missing parts at
delivery or if the car has suffered damage beyond normal use, the customer is obliged to pay to
the company the replacement of parts or repair cost on a case-by-case basis.
13) Resignation
If the company does not, in one or more cases, make use of one or more of its rights, it may not
be deemed to have waived the terms, agreements, rights and privileges that remain in full force
and may at any time make use of them, unless such a waiver has occurred.
14) Contract Termination
The company has the right to terminate any contract such as:
If the customer has not paid for the booking on time
If the customer violates any agreement made or the terms and conditions of sale
If any Statement or assurance made in connection with the booking at any time is inaccurate in
crucial aspects.
In the event that the customer fails to comply with the terms and conditions, then the company
may terminate the lease, declare the
Customer and claim the return of the rented vehicle. The User’s refusal to immediately assign
the vehicle to the company will result in the
Foreseeable consequences and sanctions of the Criminal and Civil Law. In the event that a
contract has been terminated, additional insurance
Cover of the leased vehicle ceases and the Lessee will be liable to the company for any damage
to the vehicle. In addition, after the expiry of the
Lease, the accompanying document – private agreement ceases to exist.
15) Force Majeure
In the event that the lease cannot become active due to force majeure, the parties will try to
find the best solution for the lease, otherwise it will be automatically terminated and the
company will be obliged to return payment.
In the event that the lease cannot be made due to a vehicle technical problem or for reasons
related to the vehicle alone, the company is obliged to dispose of another vehicle and if the
Customer does not wish to use it; or this is not possible, to return
Payment. Indicative and not restrictive cases of force majeure are the following:
Strong weather conditions that make it dangerous to drive
Strikes, clashes, burglaries that make it impossible to arrive at the departure point
Of either the vehicle or the customer
Damage to the vehicle not related to routine maintenance work.
Channel distribution
A customer rents a vehicle to get from one location to another, quickly and comfortably. The
more seamless the rental service is, the more satisfied the customer who will return to the
business time and time again.
Nevertheless, there are obstacles in the customer journey that are unnecessary.
The process of searching for and booking the vehicle on a distributor’s website goes without
difficulty for the customer, as there is a wide choice of vehicles available and the content is
presented in a clear and unified way. In addition, the customer can contact support at this stage
in the process by phone, email or online chat. After making the booking customer has reached
to the step in the rental process where they get the confirmation for the rental in a form of a
voucher.
According to the common practice today, the sale of the voucher also means handover of the
client to the next company in the service chain, the supplier. However, we cannot really tell
whether the change of the service provider is understandable to the customer.
Arriving at the destination, the customer often experiences something entirely different
compared to the booking process. There may be a long, slow-moving queue at the rental desk.
In addition to waiting in the queue, customers may have to fill in the same data from when they
booked the vehicle.
The branding of the product may change at the counter compared to the booking process, and
the style of service could be completely different. For travellers new to that country, they may
find the information needed for renting the vehicle in a foreign language.
Frequently, additional products are sold at the rental desk that put customers into a stressful
situation where they need to make decisions under both time and monetary pressure.
On the flip side, there is little flexibility for contracting added services outside of the rental
desk. For example, the customer cannot pay for an additional driver at the moment of booking
or purchase additional services on a mobile device at a moment of their choosing.
During the rental period, the customer may need immediate help and advice for questions
about using the vehicle, or worse — to report being involved in a road traffic accident. In these
situations the customer may remember the distributor’s website, the supplier’s web page, and
the rental desk phone number, but how does he or she know which one to turn to?
This situation causes confusion and dissatisfaction to customers as they are expected to know
their way around industry-specific profiles on service providers.
Despite digital solutions available, the car rental business just does not make it simple for the
customer during the rental.
A New Model
With these thoughts in mind, the industry should be moving towards a solution where a car
rental company becomes the service provider to the distribution channel, who then takes full
responsibility in the eyes of the customer.
This solution would be similar to going to the same general practitioner for decades — doctors
know their clients and patients know them. This kind of relationship keeps things simple and
effective. The same should also be granted to the client while renting a car.
The client wants to be served by a familiar provider from the beginning to the end of the
experience and not to be handed over to the next company without his knowledge (and
consent). Merging the service in such a way enables distributors to make renting a car a one-
stop-shop.
Some rental companies have invested in their own apps. Such initiatives have and could
increase reservations and customer satisfaction, a positive development. However, they don’t
necessarily have the reach of a global distribution site that can serve a much wider audience in
dozens of countries.
The magnitude of globally operating distribution channels enables these channels to keep their
costs lower than any single supplier ever could. Most importantly, their ability to standardize
rental information across markets helps to maintain the quality of service.
As well, they can bundle other travel options in more seamless ways than the car rental
company could such as highly targeted and personalized offers on hotel rooms, sight-seeing
tours, and other discounts and promotions available at the booking location.
This is not done for the sole purpose of upselling additional services but for creating an entirely
new travel experience and providing a wider range of mobility options to come.
What Can Be Done?
It’s understood that the traditional car rental service chain cannot be changed overnight. How,
then, can the customer experience be improved? Here are two steps to reach a solution:
First, the distribution channels should take full responsibility for customer service throughout
the service cycle.
Second, with the introduction of connected car technology, distribution channels can start to
provide car rental services based on a personalized mobile app. Using these apps will
significantly improve customer experience.
Current technology concerns such as enabling third-party car access, customer identification,
and credit card related data protection are the key issues to address to make these solutions
work.
The pursuit of becoming a one-stop-shop serves a purpose to avoid unpleasant surprises,
misunderstandings, and negative emotions. To improve the customer experience and
satisfaction, the industry needs to move towards desk-free and personalized solutions. These
solutions can be provided by the customer’s first contact