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Network Updater Release 4.13.

3 Release Notes Issue 1


July 2020

Cambium
Network
Updater Tool

Release Notes
System Release
4.13.3

1
Issue 1 July 2020
© 2019 Cambium Networks. All Rights Reserved.

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Network Updater Release 4.13.3 Release Notes Issue 1
July 2020

Accuracy

While reasonable efforts have been made to assure the accuracy of this document, Cambium Networks assumes
no liability resulting from any inaccuracies or omissions in this document, or fr om use of the information obtained
herein. Cambium reserves the right to make changes to any products described herein to improve reliability,
function, or design, and reserves the right to revise this document and to make changes from time to time in
content hereof with no obligation to notify any person of revisions or changes. Cambium does not assume any
liability arising out of the application or use of any product, software, or circuit described herein; neither does it
convey license under its patent rights or the rights of others. It is possible that this publication may contain
references to, or information about Cambium products (machines and programs), programming, or services that
are not announced in your country. Such references or information must not be construed to mean that Cambium
intends to announce such Cambium products, programming, or services in your country.

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of a product.

Rest rictions

Software and documentation are copyrighted materials. Making unauthorized copies is prohibited by law. No part
of the software or documentation may be reproduced, transmitted, transcribed, stored in a retrieval system, or
translated into any language or computer language, in any form or by any mean s, without prior written permission
of Cambium.

License Agreements

The software described in this document is the property of Cambium and its licensors. It is furnished by express
license agreement only and may be used only in accordance with the ter ms of such an agreement. See the legal
notices and license agreement section of the Network Updater on-line help document.

© 2019 Cambium Networks, Inc. All Rights Reserved.

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Table of Contents
1 Overview ............................................................................................................................4
1.1 Support added in this release ...........................................................................................4
1.2 Limitations .........................................................................................................................4
1.3 Network Elements support already available in CNUT .....................................................5
1.4 Product and Documentation Links....................................................................................6
2 Dependencies of Network Updater .......................................................................7
2.1 Supported Operating Systems...........................................................................................7
2.2 Required Ports ...................................................................................................................7
2.3 Java Runtime Environment ................................................................................................7
3 Network Updater Software Installation .............................................................8
3.1 General Installation Information .......................................................................................8
3.2 Launching Installation or Upgrade on Windows ...............................................................8
3.3 Launching Installation or Upgrade on Red Hat Linux ........................................................8
4 Issues in Network Updater Operation .................................................................9
4.1 Issues resolved with this software release .......................................................................9
4.2 Issues acknowledged with this software release ............................................................11
4.3 Caveats That Apply to This Software Release.................................................................13
4.3.1 SMs That Do Not Update ............................................................................................ 13
4.3.2 Busy Port Will Prevent HTTP or HTTPS Server Start ....................................................... 13
4.3.3 Auto Update logs not shown on CNUT UI until it is disabled.......................................... 15
4.3.4 HTML Entity Symbols Problematic............................................................................... 15
4.3.5 Semicolons Problematic in External Tools and Radios Passwords .................................. 15
4.3.6 CNUT Failed to extract SM information for 13.3 firmware............................................. 15
4.3.7 CNUT logs may sometimes show SEVERE exceptions due to low network connectivity, but
upgrades are successful............................................................................................................ 16
4.3.8 CNUT logs show SNMPIOException if the device is set to SNMP Read-Only.................... 16
4.3.9 CNUT GUI or CNUT through CLI randomly gives Invalid File Image (Status 211) error
though rerunning the same process, upgrade happens successfully. ........................................... 16

Resources for Support ..................................................................................................... 17


Network Updater Help...............................................................................................................17
Community Forum......................................................................................................................17
Technical Support .......................................................................................................................17

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1 Overview
The Network Updater Tool is a free-of-charge tool that applies packages to upgrade various device
types. Because this tool is available, an operator does not need to visit each module in the network
or even each AP where they would otherwise use the SM Autoupdate capability of the radios.
Certain devices such as ePMP Series and some backhauls do not support the SM Autoupdate featur e.
For these cases, Network Updater reports to the user that this feature does not apply. However, user
can directly upgrade the SMs using the CNUT.

1.1 Support added in this release


Network Updater Release 4.13.3 contains the below enhancements or fixes from earlier versions.

1. Warning message about the existence of PMP430 SM when trying to upgrade an AP to 16.1 or later
firmware versions added

2. Warning message about PMP 450/450i/450b SMs running 15.1.5 or earlier software versions
added
3. Added support for PTP550 and ePMP3000 device upgrade
4. Added showwarnings option in CLI so that the warning message appears in CLI and not in the GUI
5. Corrected the command line for External Tools
6. Restricted the size of External Tool name to 50 characters

7. Fixed the issue of device type format getting changed when the network is saved
8. "Invalid upgrade image" error message changed to “Incorrect upgrade image attempted for
specified device Or Failed to set max file size(status:256)”.
9. Updated the Introduction in the installer
10 . Fixed the issue of the warning message ’SMs running on Firmware version 15.1.5 or lower do not
register to AP running 16.1 or higher’ popping up even when the AP was on 16.1 or higher while
trying to upgrade the AP to 16.1.1 or higher version

1.2 Limitations
This release has following limitations:

1. Due to memory limitation on AP devices, it is recommended to select at only one SM type at a


time for Autoupdate, when using The Access Point as File Server, especially in case of PMP 450
AP.
2. CNUT will continue to monitor the status of all connected SMs (irrespective of SM type selected).
However, the SM types that are not selected, will not be upgraded and error message for such
SMs will be “Incorrect upgrade image attempted for specified device Or Failed to set max file
size(status:256).”

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3. When using CNUT HTTP as File Server for Autoupdate of SMs, irrespective of SM type selected,
CNUT will continue to Autoupdate all SMs that are connected to the AP device.

1.3 Network Elements support already available in


CNUT
The Network Updater tool is a free-of-charge application that applies packages to upgrade the
following device types:
▪ ePMP Access Point (AP)
▪ ePMP SM (STA)
▪ PMP 100 Access Point Authentication Server (APAS)
▪ PMP 100 Access Point CAP 110 (APL)
▪ PMP 100 Subscriber Module (SM)
▪ PMP 450 Access Point (AP)
▪ PMP 450 Subscriber Module (SM)
▪ PMP 450b Subscriber Module (SM)
▪ PMP 450i Access Point (AP)
▪ PMP 450i Subscriber Module (SM)
▪ PMP 450m Access Point (AP)
▪ PMP 450b Access Point (AP)
▪ PMP 450b Subscriber Module (SM)
▪ PMP 400/430/500 Access Point (AP)
▪ PMP 400/430/500 Subscriber Module (SM)
▪ PMP 320 Access Point (PMP)
▪ PMP 320 Subscriber Module (CPE)
▪ PTP 120 Ethernet Bridge 10 Mbps (BH)
▪ PTP 130/200 Ethernet Bridge 20 Mbps (BH20)
▪ PTP 110 Ethernet Bridge 2 Mbps (BH2)
▪ PTP 110 Ethernet Bridge 4 Mbps (BH4)
▪ PTP 230 Ethernet Bridge Unlimited Mbps (BHUL)
▪ PTP 230 Ethernet Bridge 10 Mbps (BH10)
▪ Cluster Management Module micro (CMM)
▪ Cluster Management Module-4 (CMM4)
▪ Cluster Management Module-4 14 Port Switch (CMM4-ES14)
▪ Cluster Management Module-4 8 Port Switch (CMM4-ES8)
▪ PTP 400 Ethernet Bridge
▪ PTP 300 Ethernet Bridge
▪ PTP 450 Ethernet Bridge
▪ PTP 450i Ethernet Bridge
▪ PTP 450b Ethernet Bridge

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▪ PTP 500 Ethernet Bridge


▪ PTP 600 Ethernet Bridge
▪ PTP 650 Ethernet Bridge
▪ PTP 670 Ethernet Bridge
▪ PTP 700 Ethernet Bridge
▪ PTP 800 Ethernet Bridge
▪ Element Group (Folder)
Users can upgrade to this release only from its previous release that is CNUT 4.12.8.

1.4 Product and Documentation Links


For links to products and documents about supported network elements, visit the following web
pages:
▪ Network Updater latest-issue documentation at
http://www.ca mbiumnetworks.com/products /s oftware-tools /ca mbi um-ne twork-updater-
tool/
▪ PMP450m, PMP 450b, ePMP Force 190 and other products
http://www.cambiumnetworks.com/products/

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2 Dependencies of Network Updater


2.1 Supported Operating Systems
This Network Updater release is supported on following OS:
▪ Windows Platforms
− Windows Server 2012 R2 Standard Edition2
− Windows 7
− Windows 10
▪ Red Hat Enterprise Linux (32/64-Bit OS)
− Version 6.7 32-bit ES (not AS)
− For 64-Bit Server, following 32-Bit libraries need to be installed on RHEL 6.7 before
installing CNUT
• glibc
• libXtst
▪ CentOS
− Version 6.x 32-bit (64-bit)
− For 64-Bit Server, following 32-Bit libraries need to be installed on CentOS 6.7 before
installing CNUT
• glibc
• libXtst

2.2 Required Ports


This Network Updater release requires the following ports to be open on the host device:
▪ ftp, Ports 20 and 21 for active; Port 21 for passive
▪ tftp, Port 69 in UDP
▪ telnet, Port 23 in TCP
▪ http, Port 80 in TCP
▪ https, Port 443 in TCP
▪ snmp, Port 161 in UDP
▪ enabling/disabling SM autoupdate, Port 2501 in UDP

2.3 Java Runtime Environment

Since the external tools in this release require that JRE Version 1.5 or later is running on the host
machine, the installation tool for this release loads a proper version of JRE.

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3 Network Updater Software


Installation
The installation tool for this release successfully runs on either a machine without Network Updater
or a machine that has a previous version of it installed with the following preconditions.
• Installation directory can be chosen by user only in case of fresh installation. In case of
migration, the installation takes place at the location of previously installed Network
Updater.
• In case user wants to migrate, it is recommended to migrated from CNUT 4.12.8 to 4.13.3

3.1 General Installation Information


The installation of this release is a single-file Bitrock InstallBuilder process. The installation file can be
downloaded from http://www.cambiumnetworks.com/support/management-tools/cnut.
The operator downloads either the Windows version (.exe) or the Red Hat Linux version (.run) of
the installer. When the operator double-clicks on the installation file, the wizard assists the operator
through the installation. The installation tool automatically detects whether a previous release of
Network Updater is already installed and, if it detects one, prompts the operator to upgrade the
Network Updater installation on their computer. This is the recommended installation practice,
because the tool in this case automatically imports existing preferences and external tools that were
associated with the previous release into the installation of the new release.
Important .............Operators who are still running CNUT 4.8 or below should uninstall it before installing
this Network Updater release or go through the sequential upgrades.

Full details about installation are provi ded under the section titled "Installation" in Cambium Network
Updater On-Line Help that supports this release.

3.2 Launching Installation or Upgrade on Windows


To run the installation on any supported Windows platform, download the file CNUTInstaller -
4.13.3-windows-installer.exe to your Network Updater computer and double-click on the
file name to execute it.

3.3 Launching Installation or Upgrade on Red Hat


Linux

To run the installation on any supported Linux platform, download the file CNUTInstaller -4.13.3-
linux-installer.run to your Network Updater computer. Before running the installer in Linux,
change the permissions on the downloaded setup file by executing the following command:
chmod +x CNUTInstaller-4.13.3-linux-installer.run
Then, to run the installer, execute the following command:

./CNUTInstaller-4.13.3-linux-installer.run

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4 Issues in Network Updater Operation


4.1 Issues resolved with this software release

Issue Description of Resolved Issue Item ID

The command line for After selecting a jar in ‘Launch External Tool’ null was passed as the CNUT-1046
external tools shows null argument. This issue has been resolved The CNUTInitRadio.jar is not
supported in CNUT and PMP450BWUpdaterTool.jar is replaced by
BWUpdaterTool.jar

If the incorrect upgrade “Invalid upgrade image" error message changed to “Incorrect upgrade CNUT-1074
image is selected for the image attempted for specified device Or Failed to set max file
upgrade, “Invalid upgrade size(status:256). SM:(MAC=0A003E453183 )”
image" message was
displayed

Device type format changes The device type format changed when a network was saved. This CNUT-1052
when a network is saved. issue has been resolved.

There was no restriction for With this release there is a restriction of 50 characters on the size of CNUT-1093
the character size of the External Tool name
Name field in ‘Add External
Tool’ in previous releases

Add the support for PTP 550 Added the support for PTP 550 and ePMP 3000 devices CNUT-1057
and ePMP 3000 devices

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Issue Description of Resolved Issue Item ID

CNUT 16.1 support [15.1.5 Warning - about the existence of PMP430 SM when trying to upgrade CNUT-1071
and 430SM] warning an AP to 16.1 or later firmware versions
messages are not shown for
PMP 450m device type This warning indicates that upgrading the AP to 16.1 or later firmware
versions will result in loosing access to the 430 SMs

If [Yes] is selected for this Warning pop-up, the upgrade is proceeded,


and the devices are upgraded successfully.

If [No] is selected in this Warning pop-up, the upgrade is cancelled

Warning - about PMP 450/450i/450b SMs running 15.1.5 or earlier


software versions

This warning indicates that SMs running 15.1.5 or lower firmware


versions do not register to an AP running 16.1 or la ter firmware
versions

If [Yes] is selected in this Warning pop-up, the upgrade is proceeded,


and the devices are upgraded successfully.

If [No] is selected in this Warning pop-up, the upgrade is cancelled

To suppress warnings in CLI Added another parameter in the CLI command i.e showwarnings. CNUT-1104
when PMP 450 AP devices
are upgraded to 16.1 or The decision whether to suppress the warning or not is left entirely to
higher and SMs are running the user.
on 15.1.5
If showwarnings:true , the warning message pops up ,the next course
of action depends on the option selected by the user.

If showwarnings:false, the upgrade continues without any warnings.

If this parameter is not included, then by default it takes false as the


value.

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4.2 Issues acknowledged with this software release


The following issues are acknowledged in this release:

Issue Description of Acknowledged Issue Item ID

Canopy PMP 450i SM As of Software Release 16.2 and later, CNUT Autoupdate using CNUT-1017
and PMP 450b SM PMP 450 AP as the File Server no longer supports update of 450b
cannot be auto and 450i SMs. Use cnMaestro or CNUT HTTP File Server option to
updated using PMP upgrade these SMs.
450 AP and using AP
as file server

Auto Update using Even if user selects only one of the SM Types, CNUT will perform CNUT-1022
CNUT HTTP as file Autoupdate of all SMs connected to AP device when File Server Type is
server doesn't restrict selected as CNUT HTTP
to selected Auto Workaround: Use AP as File Server to upgrade a single SM Type
Update SM Type

Channel Bandwidth If user manually tries to add Channel Bandwidth Updater tool, Channel CNUT-987
Tool takes null Bandwidth Tool takes null argument in command line
argument in command Workaround: Use default settings to run Channel Bandwidth Updater tool.
line

Issues with CNUT This works only with IE (and not on Chrome) CNUT-986
Gather Support tool

On Linux, the The migration doesn’t fail. Also, it doesn’t warn the user that the tool is CNUT-977
migration doesn’t running and doesn’t save the active network.
detect if CNUT tool is Note: Workaround is to close the tool and save the network before starting
already running the migration scenario on Linux.

Events are not No messages are added to the log until Auto update is disabled. CNUT-828
recorded while
Autoupdate is
enabled.

Updates of PMP-430 While PMP-430 SMs under the AP are successfully updated by the PMP-450 CNUT-851
APs by a PMP-450 package, the PMP-430 AP is not. Please uncheck PMP 430 SMs while
package fail. upgrading PMP 450 devices using PMP 450 packages

Web browsers are not Regardless of OS platform, data collected through the Gather SM CNUT-574
displaying device Passwords and Extract IP Address and SNMP Settings auto-discovery 0019269
information from SM option is viewable in only the latest version of web browser (latest of Firefox
auto-discovery. or latest of Internet Explorer). Latest version of Firefox performs best,
regardless of OS.

For PMP 430 devices, Even if the check box for Enable SM Autoupdate when an Access Point is CNUT-211
Network Updater Updated is checked (Continue updating child elements if parent element 0021158
disregards the setting fails to update is unchecked), Network Updater will push the new package
in the General to the SMs even if the attempt to push the new package to the AP fails (for
Configuration block. example, when the AP package contains an image that is not valid for the
AP).

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Issue Description of Acknowledged Issue Item ID

The Create New Folder As a result of a known issue in Java 1.4 through 1.6 (Bug #4847375), the CNUT-103
option is unavailable Create New Folder button in the Windows Save dialog is grayed out 0009787
for saving a network ( )
archive file. • While Save In is set to My Documents.
• When Save In has been set to My Documents and then changed to
Desktop.

The encryption type Network Updater relies on the link table in the radio to display the CNUT-100
not available from encryption type of the radio. Certain SMs (for example, those that operate 0008122
certain SMs. on System Release 9.0) do not include this as a field in their link tables. The
workaround for this problem is to upgrade the system release in these
radios to the current release.
However, there is no risk that Network Updater would upgrade such a radio
with the wrong encryption package, because it correctly discovers the
encryption type as it discovers the SM through its IP address.

The maximized As a result of known issues in Java (Bug #4737788 and 4472411), the GUI CNUT-82
Network Updater GUI overlays and hides the Windows task bar until the GUI is resized (restored) 0002321
obscures the Windows to its last previous size.
task bar.

The Restore (resize) As a result of known issues in Java (Bug #4737788 and 4472411), the GUI CNUT-68
function sometimes sometimes cannot be restored to its last previous size from the maximized 0000971
does not work on the state. When this occurs, you may move the maximized window by a
maximized state of the distance that is sufficient to allow manually resizing it.
Network Updater GUI.

HTTP or HTTPS server See Busy Port Will Prevent HTTP or HTTPS Server Start. CNUT-58
may fail to start. 0018693

[CNUT as HTTP file The devices get upgraded , but sometimes the updated status is seen only CNUT-1068
server]: Upgrading after manually refeshing the devices.
device setup is
successful but updated
status is seen only on
manual refresh

[PTP 450 AP : CNUT The devices get upgraded. CNUT-1069


shows null error when But this can be observed on some setups at times.
PTP 450 AP and SM
Verification failed: Could not connect to device in order to verify
are upgraded at the
same time. Though status/version unknown. Please try to manually refresh the NE and verify its
the upgrade is status/version. Error occurred while updating device: null .
successful

The command line in CNUTHwScheduler.jar is not supported in External tools, but this jar is still CNUT-1046
External Tools shows used by Configure Advantage scheduler, so could not be removed from
null for Tools.
CNUTHwSche duler.j ar

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Issue Description of Acknowledged Issue Item ID

[PTP 700]:Devices This issue has been observed sometimes. CNUT-1080


have telnet enabled
but still CNUT gives
error as "Message:
Error Connecting to
device via telnet
interface”

4.3 Caveats That Apply to This Software Release


The following caveats apply to or continue to apply in this release.

4.3.1 SMs That Do Not Update


An operator whose autoupdate job includes both P10 and P11 firmware may find that P11 SMs are
not being auto updated to a package for Release 11.2 or later. This can occur when the sequence of
pushing packages is ordered to allow the P10 SMs to be updated before the P11s, as in the default
order.
Where this problem has been observed, the following workaround will resolve it:
1. From the main menu in Network Updater, select Update→ Configure.
2. In the SM Autoupdate Configuration tab of the Update Configuration dia log, find the
Auto Update SM Type table.
3. Click to highlight the row of P11 SM.
4. If this is below the row of P10 SM, click the Move Up button to juxtapose these rows,
such that P11 SM is above P10 SM.
5. Click OK to save this sequence and dismiss the dialog.

4.3.2 Busy Port Will Prevent HTTP or HTTPS Server Start


If another process is using Port 80 when the HTTP or HTTPS server attempts to start, the start will fail,
and the following Start HTTP[S] Server error will pop up as the top window in the Network Updater
GUI:
Failed to start HTTP_or_HTTPS Server:
[...]on port80_or_443 already in use.

This message is also thrown to the log as a SEVERE event. Although you can resolve the barrier to
launch, a hasty response can have consequences. It is strongly recommended that, when you have
identified the process that is blocking by using the port, you research any adverse effects of killing
that process before you kill it.

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To find the process


▪ in Windows, open a Command Prompt window (from Accessories) and enter
netstat -ano|findstr :80_or_443.
▪ in Linux, at the OS command prompt, enter netstat -ano|grep :80_or_443.

For either case, the system returns a tabular line that includes a Local and Foreign IP address (with :
port_number appended) and whose last column is populated by the process_ID, which
typically is a numeric string of four or fewer characters. Carefully research the source of that process,
particularly to find out whether stopping that process will have effects that are adverse.
If you are certain that the effects would be benign, then you can kill the process as follows:
▪ In Windows, perform the following steps:
1. Right-click in an unoccupied area of the task bar at the bottom of the desktop.
2. From the resulting drop-down list of options, select Task Manager.
3. In the Windows Task Manager window, click the Processes tab.
4. From the main menu of this window, select View→Select Columns.
5. In the Select Columns window, check the check box of PID (Process Identifier).
6. Click OK.
7. Scroll to find the PID that is using the port (Port 80 or 443).
8. Click to highlight the row of that process.
9. Research whether and how the process may be essential and/or should not be
interrupted. For example, you can perform an Internet search on the executable file
name and study remarks from the returned results.
10 . If you are certain that the process can be stopped without consequences that are
damaging, click the End Process button at the bottom of the Windows Task Manager
window.
If you are uncertain, allow the process to run until its completion.
▪ In Linux, perform the following steps:
1. Search the Internet for the string PID n, where n is the string that you saw in the PID
column.
Research whether and how the process may be essential and/or should not be
interrupted. For example, you can perform an Internet search on the executable file

2. name (that the PID search results associated with the PID) and study remarks from the
returned results.
3. If you are certain that the process can be stopped without consequences that are
damaging, enter kill PID.
If you are uncertain, allow the process to run until its completion.

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4.3.3 Auto Update logs not shown on CNUT UI until it is


disabled
If auto update status is not updated on CNUT UI and logs but the connected SM are getting auto
updated, exit CNUT and re launch the application.

4.3.4 HTML Entity Symbols Problematic


Because of how Network Updater processes passwords, HTML entity symbols (special characters such
as, but not limited to ~ ,!, and @, º, ª, á, é, í , ó , and ú) as characters in configured passwords
typically prevent the associated user from logging into Network Updater. Although a particular
symbol may not prevent log in, all operators are advised to ensure that none of the passwords
associated with users, even the root user, contain any of the entity symbols.
Similarly, the inclusion of these special characters in the values of the Site Name, Site Location, and
Site Contact fields typically causes processing problems for Network Updater storage as XML data
and should be avoided.

4.3.5 Semicolons Problematic in External Tools and Radios


Passwords
Network Updater’s ex ternal tool interface uses a semicolon delimited list to pass input parameters to
the ex ternal tools. One of the input parameters is the radio password. If a radio password contains a
semicolon, and that element is selected to be manipulated by an external tool (either a customer
supplied external tool or one of the tools included with the Network Updater installation), issues may
be encountered in the proper processing of the tool and/or element. To work around this issue
where Ex ternal Tools usage is desired, the user should change the passwords on the network
elements, such that they do not contain semicolons.

4.3.6 CNUT Failed to extract SM information for 13.3


firmware
If the canopy devices are on 13.3 firmware version, even if the SMs are set to discover by their public
IP during auto-discovery, they may get discover without their public IPs. This is a firmware issue.
However, we can access the SM device directly using its public IP and perform actions like
upgrading/downgrading/refresh directly.

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4.3.7 CNUT logs may sometimes show SEVERE exceptions


due to low network connectivity, but upgrades are
successful
While device is upgrading, the CNUT logs sometimes show “SEVERE Exception: response headers not
sent yet” but still device is able to upgrade successfully. This behavior is random in nature and may
be due to slow network connectivity. Ignore this exception, as the device is properly getting
upgraded”

4.3.8 CNUT logs show SNMPIOException if the device is set


to SNMP Read-Only.
Set the device to SNMP read-write to avoid this error.

4.3.9 CNUT GUI or CNUT through CLI randomly gives


Invalid File Image (Status 211) error though
rerunning the same process, upgrade happens
successfully.
This is a random behavior that CNUT upgrade using GUI or CLI gives Invalid File Image (Status 211).
We need to either reboot the device or rerun the upgrade process. After this the upgrade is
successful from GUI and CLI as well.

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Resources for Support


Network Updater Help
These release notes call attention to changes in the Network Updater tool. The effects of these
changes are fully described in the document Cambium Network Updater On-Line Help for this release.
The user should search that document for information before c onsulting other sources of
information. From the Network Updater application main menu, select Help Contents to open that
resource.

Community Forum
The technical support Community Forum is part of the support web site and can be used for asking
questions directly to the support team. Questions and answers are accessible to all so that any
customer can benefit from the same dialogue. To access this forum, visit
http://community.cambiumnetworks.com. This forum requires authentication for posting.

Technical Support
You can obtain support Network Updater from any or all of the following sources:
▪ Cambium Network Updater On-Line Help, and release notes. See
http://www.ca mbiumnetworks.com/s upport/manage me nt-tools/cnut.
▪ Cambium Networks support web page: http://www.cambiumnetworks.com/support/
▪ This page provides links to information on all products and tools, as well as access to
customer support materials and interactive support forums. Some of these resources are
restricted to registered users and channel partners.
▪ The Community Forum Page http://community.cambiumnetworks.com/
▪ Direct contact with Cambium Networks Technical Support. This contact is available 7 days
a week, 24 hours a day. To find the appropriate phone number based on your country or
region, visit http://www.cambiumnetworks.com/support/contact-support.
▪ A technical support case, which you can open at
http://www.cambiumnetworks.com/support/open-a-support-case. The case captures basic
information about answers you are seeking or the problem that your network is
experiencing and provides this to the support team, who are available 7 days a week,
24 hours a day, and will respond. They will also provide a case number by which you and
they can continue to track progress on issues that require deeper investigation.

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