Reference TOTL-SP05-F02

Office Egypt
ISO / IEC 17025 Form Issue n° 00
Clause 6.6 Date 1-Apr-19
Externally provided products and services Author / Approver K. Ahmed / M. Abd Elrazek

Service Provider Evaluation

Quality
Score Additional Notes
Certified Quality Management system (QMS) 5
Overall organization stability 1
Reputation of company 4

Delivery
Score Additional Notes
On time delivery 4
Short delivery period 5

Cost
Score Additional Notes
Competitive prices 1
Flexibility to financial negotiations 5

Service
Score Additional Notes
Technical documentation 0
Skills of support personnel 3
Ability to respond to emergency requirements 4
Accessilbility to support personnel 5
Criteria Target Values Supplier & Vendor Rating Chart

Quality 40.0 36.0

Target Values

Delivery 36.0 24.0 Quality

100
80
Cost 24.0 24.0 60
40
20
Service 0 Delivery
Service 48.0 48.0

Service Provider Score 148.0 132.0

Cost

TOTL Conclusion Approved

Item Supplier Targets
Quantitative Quality
Certified quality system 20 12
Overall organization stability 4 12
Reputation of company 16 12
QUALITY OVERALL RATING 40 36
QUALITY AVERAGE RATING 13.333333333333 12

Delivery
On time delivery 16 12
Short delivery period 20 12

DELIVERY OVERALL RATING 36 24

DELIVERY AVERAGE RATING 18 12

Cost
Competitive prices 4 12
Commitment to cost reduction 20 12

COST OVERALL RATING 24 24

COST AVERAGE RATING 12 12

SERVICE
Technical documentation 0 12
Skills of support personnel 12 12
Ability to respond to emergency requirements 16 12
Accessilbility to support personnel 20 12
SERVICE OVERALL RATING 48 48
SERVICE AVERAGE RATING 12 12