OMGT701 – Operations Management for Products and Services

Assignment 2
Instructions

 Carefully answer each question below.

 Save this completed assignment as YourLastName_FirstInitial_Assmt2
 Submit your completed document to the eConestoga eCentennial dropbox for this assignment
on or before Saturday 11:59 pm of the week of Module 7.

Questions
1. In module five you learned about triple bottom line and how business should consider their social
and environmental responsibility and not only their financials. The company should implement
their policy at every stage of product life, from sourcing, to manufacturing, to the product end of
the life. Please watch the video “made Made in Bangladesh” and answer the related questions
below.
https://youtu.be/onD5UOP5z_c

a. What are your recommendations for big companies when sourcing from other countries like
Bangladesh, and how the disaster in the video could have been avoided? (3 marks)

2. What are three specific ways in which computer-aided design (CAD) benefits the design engineer?
(1 mark)

3. Explain how the house of quality translates customer desires into product/service attributes. (2
marks)

Page 1 of 2
Reference: Heizer, J., Render, B., Munson, C., Griffin, P. (2020). Operations Management: Sustainability and Supply Chain Management
(3rd Canadian Edition). Pearson Canada.
OMGT701 – Operations Management for Products and Services
Assignment 2
4. Subway, with more than 3,000 outlets in Canada, is planning for a new restaurant in Brampton,
Ontario. Three locations are being considered. The following table gives the factors for each site.

Factors Weight Location A Location B Location C

Space 0.30 60 70 80
Costs 0.25 40 80 30
Traffic Density 0.20 50 80 60
Neighbourhood Income 0.15 50 70 40
Zoning laws 0.10 80 20 90

a) At which site should Subway open the new restaurant? (2 marks)

b) If the weights for Space and Traffic density are reversed, how would this affect the decision?
(2 marks)

Page 2 of 2
Reference: Heizer, J., Render, B., Munson, C., Griffin, P. (2020). Operations Management: Sustainability and Supply Chain Management
(3rd Canadian Edition). Pearson Canada.