1 INTRODUCTION 1-6 1.1 Background of the study 2-4 1.2 significant of the study 4 1.3 Statement of the problem 4-5 1.4 Objective of study 5 1.5 Scope of the study 5 1.6 Limitation of study 5 1.7 Organisation of the study 6 2 LITERATURE REVIEW 7-22 2.1 Review of Literature 7-15 2.2 Industry Profile 16-20 2.3 Company profile 21-22 3 THEORETICAL FRAMEWORK 23-39 4 RESEARCH METHODOLOGY 40-43 4.1 Objective 41 4.2 Research design 41 4.3 Research method 41 4.4 Source of data 42 4.5 Questionnaire design 42 4.6 Sampling method 42 4.7 Sample size 43 4.8 Tools and techniques 43 5 DATA ANALYSIS 44-77 6 FINDINGS 78-80 7 RECOMMENDATIONS 81-82 8 CONCLUSION 82 REFERENCE 84-86 APPENDICES 87-92