i,

A Hotel is a place or an institution rvhich provides lodging, meals and service

for the people, for a consideration of an amount.

Standards of hotel classification

In many countries. there is an official body w-ith standard criteria for

classif,ving hotels, but in many others therc is uotle.

There have been attempts at unifl.ing the classification svstem so that it

becomes an internationallv recognized and reliable standard but large differences exist
in the quality of the accommodation and the food rvithin one category of hotel.
sometimes even in the same countn'.

Stars are often used as symbols for classification purposes. Thev are used by
reviewers for ranking things such as movies- TV shous- restaurants. and hotels. For
example. a set of one to five stars is commottlr.emplol'cd to categorize hotels.

Service occupations, by far the largest occupational group- accolrnt for trvo-
thirds of the industry's employment.

Hotels emplor- man\, vou11g r,vorkers and first-time job holders in part-time
and seasonaliobs. Job opportunities should be excellent as a number ofnew hotels are
expected to open.

People travel for a rarietr-of reasons, including tbr r.acations, business. and
visits to friends and relatives For manv of these travellers. hotels and other
accommodations will be wherc ther. star-rvhile out of toun. For others, hotels may be
more than just a place to sta1,. but destinations in themselr es Resorl hotels and casino
hotels, for examplc. offer a varret\ of activities to keep travellers and families
occupied for rnuch of their stal'.

84

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Facilitv -03 of Star Hotel

Goods and services. Hotels and other accommodations are as different as the
many family and business travellers they accommodatc. The industry includes all
tlpes of lodging, from lururious 5-star hotels to youth hostels and RV parks. While
manv provide simpll' a place to spend the night. others cater to longer stays by
providing food sen'ice, recreational activities, and meeting rooms. In 2oa6-
approximately 62.000 establishments provided overnight accommodations to suit
rnany different needs and budgets.

Hotels and motels comprise the rlajorrty of establishments in this industry

and are generallr.' classified as offering either fllll-service or ltrnited service. Full-
sen'ice properties offer a variety of services for their gLrests, but they almost alway,s
include at least one or more restaurant and bevcrage service options-from coffee bars
and lunch counters to cocktail lounges and formal restaurants.

Large full service hotels- usuallv provrde room sen ice. Larger full-serr.ice
properties usuall}' have a varietv of retail shops on the premiscs. such as gift
boutiques. newsstands, and drug and cosmetics couuters- some of shich ma1' be
geared to an exclusive chentele. Additionallr. a number of full-sen'ice hotels offer
guests access to laundrv and valet serr,.ices. sr,vimming pools. beautl, salons, and
fitness centers or health spas. A small, but growing, number of luxun hotel chains
also manage condominium units in combination rvith their transrent rooms. providing
both hotel guests and condominium ou,ners rvith access to the same services and
amenities.

The largest hotels often have banquet rooms. cxhibit halls- and spacious
ballrooms to accommodate conrentions. busrnc-ss meetrngs. rredding receptions. and
other social gathenngs. Conrentrons and business meetings are major sources of
revenue for these properties. Some commercial hotels are known as conference
hotels-fu lly self-centered

Limited-service hotels are free-standing propcrties that do not have on-site

restaurants or most other amenities that must be pror ided br a stafl other than the
front desk or housekeeping. They usuallv offer continental breakfasts. r'ending
machines or small packaged items. Internet access. and sometimes unattended game
rooms or swimming pools in addition to dail1. housekecping services.

The numbers of limited-service properties have been grou,ing. These

properties are not as costlr'to build and maintain They appeal to budget-conscions
family
85
Facility Planning Chapter - 03 Classification of Star Hotel

vacationers and travellers who are willing to sacrifice amenities for lower room prices.

Hotels can also be categorized based on a distinguishing feature or service

provided by the hotel. Conference hotels provide meeting and banquet rooms, and
usually food service, to large groups of people. Resort hotels offer luxurious
surroundings with a variety of recreational facilities, such as swimming pools, golf
courses, tennis courts, game rooms, and health spas, as well as planned social
activities and entertainment.

Resorts typically are located in vacation destinations or near natural settings,

such as mountains, seashores, theme parks, or other attractions. As a result, the
business of many resorts fluctuates with the season. Some resort hotels and motels
provide additional convention and conference facilities to encourage customers to
combine business with pleasure. During the off season, many of these establishments
solicit conventions, sales meetings, and incentive tours to fill their otherwise empty
rooms; some resorts even close for the off-season.

Extended-stay hotels tlpicallv proride rooms or suites uith fully equipped

kitchens. entertainment sr-stems. offrce space r.vith computer and telephone lines,
fitness centers. and other amenrties. Tlpically, guests use these hotels for a minimum
of 5 consecutive nights often while on an ertended work assignment or lenglh-v
vacation or family visit. All-suite hotels offer a living room or sitting room in addition
to a bedroom.

Casino hotels combine both lodging and legalized gaming on the same
premises. Along uith the t1-pical senrces prorided br most flill-service hotels, casino
hotels also contain casinos u-here patrons can \\ager at table games, play slot
machines. and make other bets. Some casino hotels also contain conference and
convention facilities.

In addition to hotels. bed-and-breakfast inns. recreational rehicle (RV) parks,

campgrounds. and rooming and boarding houses pror ide lodging for overnight guests
atrd are included in this rndustry- Bed-and-breakfast inns pror ide short-term lodging in
private homes or smal1 br-rildings converted for this purpose and are characterized by
highly personalized senice and inclusion ofbreakfast in the room rate. Their appeal is
quaintness, rvith unusual serrrce and decor.

\
86
Faciliq, Planning Chapter - 03 Classification of Star Hotel

Other short-term lodging facilities in this industry include guesthouses, or

small cottages located on the same propertv as a main residence. and vouth hostels-
dormitory,-style hotels with few frills. occupied mainly by students travelling on
limited budgets. Also included are rooming and boarding houses, such as fraternity
houses, off-campus dormitories, and workers' camps. These establishments provide
temporary or longer term accommodations that may serve as a principal residence for
the period of occupancy. These establishments also may provide services such as
hcusekeeping, meals, and laundn sen'ices.

Industry organization. in recent vears. the hotel industry has become

dominated by a ferv large national hotel chains. To the traveller, familiar chain
establishments represent dependabilitl'and qualitl, at predictable rates. Many chains
recognize the importance of brand lo.valtv to guests and have expanded the range of
lodging options offered under one corporate narne to include a full range of hotels
from limited-service, economy-tr,De hotels to luxurv inns..

For those rvho prefer more personalized sen'ice and a unique experience.
boutique hotels are becoming more popular. These smaller hotels are generalll' found
in urban locations and provide patrons good service and more distinctive decor and
food selection.

Increased competition among establishments in this industry has spurred manr'

independently orvned and operated hotels and other lodging places to join national or
international resen'ation svstems.

This allon's travellers to make multrple resen'ations for lodging, airlines, and
car rentals with one telephone call or Internet search Nearlr all hotel chains and many
independent lodging facilities operatc onhne resen.atlon s\ stenrs through the Intemet
or maintain rvebsites that allorv individuals to book rooms.

Hotels are classified according to the location depending upon uhether it rs

situated in the Urban Arca. Sub Urban Area or Rural Area.

Citv Center Hotels / Down Town Hotels

These t5,pe of hotels are situated in the Heart of City. Ther are ven, near to the
Air-port, Railwa,v Station or Near City Bus Stands

87
Facilitv Planning Chapter - 03 Classification of Star Hotel

They are situated within a short distance of Shopping area- recreation centers.
public and business center. Tariffs of such hotels are normally on the higher side due
to their locatronal advantage.

Suburban Hotels

Located on the outskirls of the cit1," these have an advantage of beautiftil

enr.ironment, and quite surroundings. Thev are moderatelv distanced from the Airport
" or raihvav stations.

Slightlr' away from the heavy traffics and busl' business center. Such hotels
are ideal for budget travelers.

Rural Hotels / Hieh wav Hotels - MOTELS

These hotels are primarilr- located on the high n'avs. Ther- pror-rde modest
lodgings to highuar, trar.elers. Normallr-there star. is a ven- short star- for a night stav
for the sake of relaxation onlr-. Most motels provide ample parkrng space. and mav be
located near a petrol station.

MOTEL

The ll'ord motel (blend of "motor" and "hotel" or "motorists' hotel") referred
initiallv to a singlc building of connected rooms u-hose doors face a parking lot and/or
common area or a series of small cabins u,ith common parking.

Ther- attracted the first road warriors as ther. crossed. Thev usuallr- had a
grouping of small cabins and their anon-vmity made them ideal tn strng places..

Motels differed from hotels in their emphasis on largel--v anonymous

interpctions betrr.een o\\ners and occupants, their location alonu highsa)'s.

Motels with lou rates sometimes serve as housrng for people rvho are not able
to afford an apartment or har c recentll. lost their home and need somewhere to stay
until further alrangements are niade.

Air Port Hotels

These are mainlv for the passengers, u-ho are reqr-rired to stay for a very short
duration. for catching the connecting flight. Ther are also some times called as transit
passenger Hotels.

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Facilitv Plannins -03 Classification of Star Hotel

Resort Hotels
These cater to the needs of people u,,ho want to relar and enjo-v themselves at
a hill station. near the seashore. or farar'vay from the citr, crowed. Some times the
resofis are called as health resofis. hill resorts. beach resorts. summer resorts. winter
resort.

These resofts are normallr. occupied bv cHents during cefiain period of season.
Hence most of the time thev are vacant. Occupano. is not full during off season.

Boat-Hotels :
These are those house boats rvhich cater to the needs of tourist. Mostl,v
Shikaras of Kashmir and Kettuvalams of Kerala are t-amous in this soctor. These
housc boats offer small but luxurious accommodations to travelers in midst of lakes
and rvatem'ar s.

Hotels on Wheels

Hotels like Palace on Wheels. uhrch is a train from Delhi to Jaipur and
Udalpur u,hich is designed mainlr for thc tor.rrist to enjol-the travel uith all the
comforts and food for the tirne.

Hotels and Restaurants on the rvheels are also some times expressed as Mobile
Restaurant, rvhich most cater to the need of the office going executives rvho do not
have canteen facilities in their office complexes and people rvho visit the same for
their work.

Such fast food centers are grou-ing in mostlr the nroderrr cities

These hotels are classified on the basrs of the target of the market. commercial
or budget hotels or deluxe hotels.

Commercial Hotels

These hotels cater mostly to businessnren and are typicallr designed on the
Europeanplan. Ther,are situated inthe heart of the city in abusl.comrlercral areas so
as to get increased brrsiness

89
Conventional Hotels:

These hotels have a large convention complex and cater to the people
attending a convention, conference or similar events. These are meant for the purpose
of meeting which can be for a day or for a few days. Duration being small, all the
decorations and these need special services like, OHP's, Audio and Video Systems
requirements for the conferences.

Resort Hotels

These leisure hotels are mainly patronized br, vacationers r,l'ho r,vant to relax
and oniol-themselves. Guest may stay for a rveck or up to even a month. The number
vary rvith the season. There are peak scasons and off seasons. In order to boost
business during thc offseason. special oft--season packages are offercd.

The atmosphere is more relaxed and laid back. Srnce rcsorts are usualll.spread
out over a large mare, commuting from one roofir /cottage and transporting amcnities
take more time and effort.

Resorts combine a hotel and a variety of recreations, such as swimming pools.

A resort is a place used for relaration or recreation. attracting visitors for

holida)-sor vacations. Resofis are places. to\\-ns or sontetimes commercial
establishment operated b1 a srngle compan\ Such a self-contained resort attempts to
provide for most of a vacationer's uants uhile rernaining on the premises. such as
food. drink. lodging. sports. entertaiunrcnt. and shopping Thc term "resort" sometimes
is misused to identifi' a hotel that does not provide thc other amenities required of a
full resort.

A resort is not merclr. a comrnercial establishment operated b1' a single

compan\-. although in the latc trventieth cenilrrv this sort of lacrlitr- became rnore
common.

Totvns that contain resofis-or where tourisnr or r acatroning is a rnajor part of

the local activrtl'-arc often ca11ed resoft towns.

Suite Hotels
These hotels offer roonrs that may includc a compact kitchen, complete with
utensils. refrigcrator. and micronave oven. as nell as a rvet bar. The-r,have fer,ver
guest sen'ice than other hotels They cater to people tr,ho are relocating. like
professionals or erecutives dunng a long term sta\ on their business trips.
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Facilitv Plannins Chaoter - 03 of Star Hotel

Apartment hotel

An Apartment Hotel is a type of accommodation, described as "a serviced

apartment complex that uses a hotel style booking system". It is similar to renting an
aparhnent, but with no fixed contracts and occupants can 'check-out' whenever they
wish.

Apartment hotels are flexible ty'pes of accommodation: instead of the rigid

format of a hotel room an apartment hotel cornplex usuallr offers a complete fully
fitted apafiment.

These complexes are usually custom built, and similar to a hotel cornpler
containing a 'varied amolrnt of apartments. The length of staf in thcse apafimcnt hotels
is verv varied with an1-u-here from a ferv days to months or even 1ears. Priccs tend to
bc cheapcr than hotels. The people that stav in apartrnent hotcls use them as a homo
arvay from home. thereforc ther- are usuallr- fitted s ith eventhing the at crage home
lvould require.

Extended stav hotels

Ertended stav hotels are a t\pe of lodging rvith featurcs unavailable at

standard hotels. These features are intended to provide more home-like amenities.
There are currentlr.' 27 extended stav chains in North America with at lcast 7 hotels"
representing over 2.000 properties. There is substantial variation among ertended star-
hotels with respect to quality and the amenities that arc ar.ailablc. Some of the
econorl\- chains atract clientele lvho use the hotels as senri-perrr.ranent lodgtng

Ertended-stav hotels t1-picallr har e sclf-scrr e laundn' facilities and ofTer

discounts for extended stal-s. begrnninq at 5 or 7 dars. Ther also havc guestrooms (or
"suites") rvith kitchcns. The kitchcns rnclude at a minimum usualh-: a sink. a
refrigerator (usuallr'flill size). a nricrouave oven, and a stovetop. Some kitchens also
have dishrvashers and conventionaI ovens.

Extended star' l-rotels are popular rvith busrncss trar clcrs on ertendcd
assignments. families in tl-rc rnidst of a relocation. and anr.onc clse in need of
temporary housing. Ertended star hotels are also used bl.travelers uho apprccrate the
larger space a tlpical suitc pror ides.

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t
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Facility Plarulng Chapter - 03 Classificatiou of Star Hotel

Bed and Breakfast Hotels

Also known as B&8. is a term. originating in the United Kingdom. but nou'
also used in the USA and Canada. for an establishment that offers bed
accommodation, and breakfast in return for pa1'ment. but usuallr- does not offer other
meals. Tlpicall-v. bed and breakfasts are private homes u ith onlr' one or ttr o bedrooms
available for commercial use.

A boarding house is different from and has a longer historv than a bed &
breakfast. The boarding house was for longer term star-s. bed and breakfast was for
people traveling through the area on short stavs.

Generally, gucsts are accommodated in private bedrooms with private

bathrooms, or in a suite of roolns including an en suite bathroom. Some homes have
private bcdrooms lvith a bathroom rvhich is shared u'ith another guest or sometimes
more than one other guest. Breakfast is served in the moming in the bedroom, a
dining room. or the host's kitciren.

B&Bs and guest houses ma-r- be operated either as a secondary sottrce of

income or a primary occupation. Staff can consist of the home's o\\ners and fbmill'
members, or you may find some bed and breakfasts where the home's owners have
hired cleaning, cooking and other staff. A propert-v which hires professional
management is no longer a bed and brcakfast. but enters the category of Inn, Guest
House or Small Hotel. B&B's arc a fonl of a tertian-business.

Boutique Hotel

Trpically boutique hotels are fumisired ir-r a therned. str lish and/or aspirational
lnanner. Although usualll,' considerabl-v smaller than marnstream hotels. often ranging
from 3 to 100 guest rooms. solne crtr'-ccntre boutique hotels rnar have several
hundred. Boutique hotels are ahvays individual and are thercfore e\tremeh-unlikely to
be found amongst the homogcneitv of large chain hotel groups.

Guest rooms and surtcs nrar be fitted with telephonv and Wi-Fi lntcmet. air-
conditioning. honest)- bars and often cable/pav TV. but equallr' mar have none of
these. focusing on quiet and courfbrt rather than gadgetry'. Guest serr ices are often
attended to by 24-hour hotcl stafT \lanr-boutique hotels have on-srte dining facilities,
and the majorit-y offer bars and loLrnges rvhich may also be open to the geueral public.

m and concept has led

Despite this definition. the popularrtv of the boutiquc te
to sorxc confusion about tht'term. Boutique hotels hare trpicalll been unique
propertres operated by indir iduals or companies u,ith a sma11 collection.
92

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Facili0, Planning Chapter - 03 Classification of Star Hotel

IIOTET$rrGArl tx ION,THE SIZE oF PROBE

The capacity of a hotel in terms of the number of rooms is the main yardstick
for the categorization of hotels b-y size.

Small Hotels:

India hotels rvith 25 rooms and less rnay be termed small hotels. Horvever,
abroad, hotels rvith less than a 100 rooms are considered small hotsls

Medium Sized Hotels :

Hotels with 25-100 rooms may be called medium -sized hotels in lndia and
in Abroad, with 100-300 rooms are termed a medium-sized hotels.

Large Hotels:

In India. hotels u'ith 101-300 roofirs are termed as large hotels and in abroad.
hotel with 400-600 rooms are graded in Large Hotels

Mesa Hotels

Hotels rvith more than 1.000 rooms are called mesa hotels

Chain Hotels
These are groups that have hotels in a number of locations rn Indra and international
venues. In India there are three main Hotel Chain Groups-

The Taj Group of Hotcls

The Oberoi Group of Hoteis
The ITC -Welcome Gror-rp of Hotels

Garden hotels

Manr,hotels have gardens designed by famous garden designers. This came about
because of democratization of society: large mansrorls \\cre built for aristocratic
famihes and in most parls of the lr,orld the idea of a large ertended family livrng under
one roofhas, to say the least" fallen from popularrfi .

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Eacilly Platruae Chapter - 03 Classification of Star Hotel

Alternative uses have had to be found for castles, palaces, monasteries, mansions
and country seats - and their conversion into hotels has often been successftil. This has
led to the creation of 'garden hotels', many of which are better knolrn for their gardens
than for their modern use as hotels.

Guest Houses

A guest house is a kind of lodging. [n some parts of the world a guest house is
similar to a hostel or bed and breakfast. In other parts of the world guest houses are the
only kind of accommodation available for visitors with no local relatives.

Among the distinguishing features that drstinguish a guest house from a hotel
or bed and breakfast is the lack of full time staff. Bed and breakfasts are usuallr, famil--v
owned, rvith the farnill living on the premises. Hotels maintain a staff presence 24x7.
A guest house on the other hand xill have lrrnited staff presence. Because of the
limited staff presence check in is often br-appointnrent

Inn

Inns are establishments rvhere travellers can procure food, drink, and lodging.
The original functions of an inn are now usually split among separate establishments,
such as hotels. lodges. and motcls. all of ivhich might providc the traditional functions
of an inn but uhich focus more on lodging customers than on other sen'ices: pubs,
which are primarilv alcohol-sen'ing establishn-rents. and restallrants and taverns,
u,hich serve food and drink.

The star classification svstem is a common one for rating hotels. Higher star
ratings indicate more comforts- sen,ice and luxury. In some countries. there is an
official bodr-uith standard critcria for classifying hotels, but in manr-others there is
none.
There have been attcmpts lt unrfr rng the classification s\ stcl-n so that it
becomes an intemationally recognized and reliable standard but large differences exist
in the qualit-1' of the accommodation and the food rvithin one categon' of hotel,
sometimes er.en in the same country.

In India. FEDAR{TION OF HOTELS & RESTAURATS ASSOCIATION

OF INDTA ( FHRAI ) rs the authority in India for au'arding the star grading of hotels.
This committee rvorks under \{inistn, of Tourism. Government of India.

94
Facilitv Plannins -03 Classification of Star Hotel

One-Star Hotels

Hotels in this classification are likelv to be small and independcntly orvned.

with a famil-v atmosphere. Sen ices mav be provided br, the o\\-ncr and famill, on an
inforrnal basis. There mar be a limited range of facilitics and meals may bc fairlv
sirnple. Lunch- for example. mal-not be served. Some bedrooms may not have an en
suite bath/shon-er rooms. Maintenance. cleanlincss and comfort should- however.
always be of an acceptable standard.

Two-Star Hotels

In this classification hotels will typically be small to medium sized and offer
more extensive facilities than at the one-star level. Some business hotels come into the
two-star classification and guests can expect comfortable, well equipped, overnight
accommodation, usually with an en-suite bath/shower room. Reception and other staff
will aim for a more professional presentation that at the one-star level, and offer a
wider range of straightforward services, including food and drink.

Three-Star Hotels

At this level. hotels arc usuallr. ol a size to suirport higher staffing ler cls. and
a significantlv greater qualitl- and range of facilities than at the loucr star
classifications. Reception and the othcr public rooms uill be more spacious and thc
restaurant i,vill normally also cater to non-residents. A11 bedrooms r,vill have an en suite
bath and shou'er rooms and offer a good standard of cornfort and equipment. such as a
Hair -drver, drrect dial telephone and toiletries in thc batlrroom. Besides room sen'ice.
some provisions for business travelers can be erpected.

Four-Star Hotels

Expectations at this levcl include a degree of luxun-as ricll as qualitr-in the

furnishings, decor and equipment. in even' area of the hotel. Bedroorns lrrll also
usuall-v- offer more spacc than at thc lou-er star levels, and rvell designcd. coordinated
ftimishings and decor. The en-suite bathrooms r.vill havc both bath and frxed shou er

There ivill be a high enough ratio of staff to glrests to provide scrr iccs lrke porter-age.
24-hour room sen'ice. laundrv and dr1.-clearing. The restaurant uili demonstratc a
serious approach to its crrisirre

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Facilitv Plannine -03 Classification of Star Hotel

Five-Star Hotels

Here you should find spacious and luxurious accommodation throughout the
hotel, matching the best international standards. Interior design should impress with its
qualrty and attention to
detail, comfort and elegance. Fumishings should be
immaculate. Services should be formal, well supervised and flawless in attention to
guests' needs, without being intrusive. The restaurant will demonstrate a high level of
technical skill, F&B production to the highest international standards. Staff will be
knowledgeable, helpful, rvell versed in all aspects of customer care and combining
effi ciency with courtesy.

Six Star Hotels

Some members of the hospitality industry have claimed a six star rating for
their operation. One example is the Crou.n Macau casino, on Taipa Island in the
Chinese territory of Macau. Another is the St. Regis Shanghai Hotel in China. The
only American six star hotel is South Beach's Setai. The Palazzo Versace on the Gold
Coast in Australia is described by Australian Traveller magazine as meriting "six sta.r"
rating though level of rating is not used in Australia.

Seven star hotels

Although the Burj Al Arab characteizes itself as the world's only "7-Star Hotel",
several "7-Star" hotels are under construction. These include the Morgan Plazatobe
finished in Beijing (China) in March 2008. the Florver of the East under construction
in Kish, Iran, The Centaur Complex under construction in Islamabad, Pakistan and
the Pento-minium, a complex planned for Metro Manila and The Royalties Castle for
Davao City in the Philippines.

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Facilitv Planfltne -03 ('l:issification of Slar Hotel

AR CATEGORY OF HOTE
Govcnrtnent of India Ministry of Tourisrl ( H & R Dn isron ) has lbrmulated a
t'oluntary scheme for classification of opcrational hotels u'hich is applicable to the
follorving categories :

1. Satr Category Hotels : -i Star Deiu.re" 5 Star. -l Star. 3 Star" 2 Star. I Star
2. Heritage Category Hotels : Heritage Grand" Heritage Cias,*ic 8: Heritage Basic.

The Hotels and Restaurant Approval & Classification Committee ( HRACC )

inspects and assesses the hotels based on the facilities and services offered.

Applications for approval and classifications for 4 star,5 star and Heritage
categories, along with the requisite fee, are sent to :

Member Secretary (HRACC ) Hotel and Restaurants Division

Ministry of Tourism, C- 1 Hutments, Dalhousie Road,
New Delhi - 110011

Application form should have the following -detarbt

1. Proposed Name of the Hotel

2. Name of the Promoters of the Hotel
3. Complete Postal Address, telephone number, Fax, e-mail.etc.
4. Status of Ownership
a. Public/Private ltd., company
b. Partnership
c. Corporate House
5. Location of Hotel with postal address
6. Details of site : Area in Sq.mts.. Sale Deed copr', Local Permission from
Municipal Corporation. Distance from Airport, Railu.ay Station etc.
7. Details of the Project : Copy of Feasibility Report. Star Category
Planned, Number of Rooms, Size of each room with attached bathroom,
public areas, Lobbv, Lounge, Restaurants, Banquets, business centers,
health club, swimming pool, parking facilities ( no.of vehicles.) etc.
Facilities for physically challenged guests,
Eco friendly practices,
Energy and water conservation plans,
Fire fighting measures
Security arrangements.
8 BLUE PRINTS : Building Plan. including site plan. front and side
elevation, Floor plans for all floors, details of guest rooms and
bathrooms, air-conditioning details. Etc.
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Facilit_y Planning Chapter - 03 Classification of 4- 5 Star Hotel

9 Local Approvals .
Municipal Authority. concemed Police Authority,
Pollution Coritrol Bcard. NOC fiom Airport Authoritl'of India
l0 Proposed Capital Structure
l1 Application in the fonr-r of Demand Draft.:
for 5 Star - Rs. 20-000
foll Star - Rs. 15,000
Heritage - Rs. 15,000

IMPORTANT LIST FO R FACILITIES AND SERVICES

for 4 and 5 STAR HOTELS

Sl.No. Areas of Hotel 4 Star Hotel 5 Star Hotel

1 Guest Room
Bed Roonr Mlrnintum Sizcs i40 Sq.ft 200 Sq.ft
Air-conditioning 7n of Rooms t0a% 100%
Mrnimum Size of Beds (Sinele) 3ftX6ft 3ftX6ft
Complete bedding with Blankets Yes Yes
for air -conditioned rooms
Suites No Yes
Hairdryers Yes Yes
Safe Keeping in Rooms Yes Yes
Mini-bar Fridge Ycs Ycs
Provide tu'o sealed bottles of
branded bottied u-ater of Yes Yes
Min.500ml per persolr per dar
TV lith cablc conncctror.r \Vrth RenTote With Remote
Tuo chairs and a uritins tablc Yes Ycs
Telephor-re Yes Yes
Electric Kettle, Iron, Yes Yes
Energy saving Liehtine Yes Yes
2 Bath Room
Minimum Size of Batir Room 36 Sq.ft 1-5 Sq.ft
Western St\-1e \\rC Yes Ycs
lBath Touel & 1 Hand Tou'el per Yes Yes
person
One set of Toilctries (Brandcd) Yes Yes
Hot and Cold mnnins uater Yes Yes
available 24 hrs
Bath Tubs Optionai Ycs
Shorver Cabins Optional Yes
Toilct Mirror and Lrqhtinq Yes Yes
Sanitan, Bin Yes Yes

98
Facilitv Planning Chaoter - 03 Classification of 4- 5 Star Hotel

Sl.No. Areas of Hotel 4 Star Hotel 5 Star Hotel

3 PUBLIC AREA
Lounge or Seating Area in Lobbv
Lobby shall have furniture and fixtures
which shall include chairs/arm chairs, Ycs Yes
sofa, tables and fresh floral display.
Door man on duty 24hrs.
Reccption Facihn' 2.1 Hrs. Sonice Yes Yes
manned. Local directions & city maps
Valet ( Parking ) service Yes Yes
Complete Lobbl-and roception arca to
be air-conditioned and temperaturc Ycs Yes
betu-een 20 "C to 28 " C
Public rest rooms for ladies and gents
with soap and clean towels, with
washbasin with running hot and cold Yes Yes
water, mirror and a sanitan, bin rvith
lid in both the toilets.
ROOMS AND FACILITIES FOR
4 DIFFERENTLY ABLED GUEST
( Phr,sicallr.Challcnged Guests )
One Room
Min. Door l-idth should I meter to
allorv rvheel chair access ivith suitable
lon, height ftimiture. lox, peep hole. Yes Yes
cupboards to havc sliding doors.
Rooms to have audible and r isiblc
blinking light alam svstem
Bath Room
Min. Doorrvidthtobe I meter- nith
sliding door. All fixtures should be at Yes Yes
lor.v height including WC and ii ash
basin and grab bars (side railing)
Bath tub in not required.
Ramps with anti-slip floors at the
entrance minimum urth should be one Ycs Yes
meter to allow n,heel charr access
5 FOOD AND BEVERAGE
MLrlti Cuisine Restaurant Ta rr to 1lp.m 24Hrs
No. ofrestaurants One Two
Coffee shop 2.1hrs 24 Hrs
Cutlery & Crockery ( A1 is prohibited) Food Grade(SS) Food Grade(SS)

99
Facilitr,, Planning -lfapter --Q3 , Classification of I- 5 Star Hotel

Sl.l{o Areas of Hotel 4 Star Hotel 5 Star Hotel

BARS
Wrcre ever bar license is prohibited
for a hotel as per local law, the bar
will not mandaton- aud rvhercver bar Yes Yes
is allorved as per thc local laus then
the hotel rvill have to obtain bar
license first and thon applr for
classification to tho Ministn of
Tourism
0 KITCHEN /I'OOD PROD LICTION
AREA
Refrigerator and Deep freezers Yes Yes
( depending upon the size ofF & B
service )
Meat. Fish" Sea fbod and Vcgetablcs Yes Yes
in separate freezers
Colour codcd S1-nthetrc chopping
boards.(Wooden chopping boards are Yes Yes
prohibited )
Tiled u,alls and Non slip floor area Yes Yes
All food grade stainless steel and
other material are to be used. Yes Yes
(Aluminium vessels are prohibited
except in Bakery)
Ventilation and Exhaust System Yes Ycs
Water treatrrd \\ith l_tV + filtration Yes Yes
Dilferent Garbage area for lr'et and Yes Yos
dn-
Receiving areas, stores to be clean Yes Yes
and distinct from garbage area.
Centralized. LPG gas supply Yes Yes
Pest Control to be periodicalll'done One Trvo
7 Other Guest Services
Provision of rvheel chair sen icc Yes Yes
Valct Parking sen,ice to be ar arlable Yes Yes
Drr -cieanins and Landn' facilitr Yes Yes
Tea, Coffee making faciltty in Rooms Yes Yes
Iron and Iron Board faciltty Yos Yes
Paid transpor[ation on call Yes Yes
Free facility to be provided for Shoe Yes Yes
cleaning & slippers
100
 Facilitv -03 Classification of ,-l -5 SturHotel

Sl.No. Areas of Hotel 4 Star Hotel 5 Star Hotel

Acceptance of comr-non credit earcls Yes Yes
Access to travcl clesk facilities Yes Yes
Tourism
Health fitncss facilities Yes Yes
Beauty saloon and Barbcr shop Optional Yes
8 SAFEJY AND SECURITY
Metal detectors ( Door frame or
handles) Yes Yes
CCTV strategrc locations Yes Yes
X - Ray machine Optional Yes

Fire alarm Yes Yes

Fire and smoke detectors Yes Yes
First aid kit Yes Yes
Frre Exits Yes Yes
Centralized. LPG gas sLrpph' Yes Yes
Pest Control to be periodicalli done One Tu-o
9 COMMUNICATION FACILITIES
Telephones Yes Yes
Fax machine Yes Yes
Igloxing Yes Yes
Audio Video Svstems Yes Yes
PC Computer - Intemct acccss Optional Yes
Business Centcr Optional Yes
Free facility to be provided for Shoe Yes Yes
& slippers
cleaning
10 ECO-FRIEN DL}' PRACICES
-Serverage troatment plant Yes Yes
-Rain uater han csting Yes Yes
-Waste managemcnt Yes Yes
-Pollutron control methods Yes Yes
Introduction of non CFC equipment
for refrigeration and air-conditiorrn" Yes Yes
and other Eco-friendly measures and
initiatives

It is fttr all the hotels uruler the catesoies 1 to 4 Star to

disnluv their clussificution stetus nentlv outside the und at the
receotion 1.4.2014.

101
Faciliq, Plannine ChaDter - 03 Heritage Hotel

Definition

'Heritage Hotcls' cover running hotels in PalacesiCastles/Forts/ Havelies /

Hunting loges /Residence of an-v size built prior to 1950. The facade, architectural
features and general construction should have thc distinctive qualities and ambience in
keeprng with the traditional rvay of life of the area.

Heritage Hotels willbe sub-classified in the following categories:

Heritage Basic:

This category x tll co\ cr hotel in Resrdences,&Iavelies/Flunting

Lodges/Castles/Forts/ Palaces built prior to 1950. The hotel should have a minimum
of 5 rooms (10 beds).

Heritage Classic

This category rvill cover hotels in Residences,/Flavelies,/Hunting

Lodges/Castles/Forlsi Palaces built Prior to 1935. Thc hotel should have a minimum
of l-5 room (30 bcds)

Heritage Grand:

This category n ilt co\.er hotels in Rcsidence/Flavelies/Flunting

Lodges/Castles/Forts/ Palaces built prrorto 1935. The hotcl should have minimum of
l5 rooms (30 beds)

!02
Easility Planning Chapter - 03 Heritage Hotel

Room & Bath Size:

No room or bathroom size is prescribed for any of the categories. However,

general ambience, comfort and imaginative re-adaptation would be considered while
awarding sub-classification'classic' or'grand'.

Heritage Basic:

General features and an,bience should conform to the overall concept of

heritage and architectural distinctiveness.

Heritage Classic:

General features and ambience should conform to the overall concept of

heritage and architectural distinctiveness. The hotel should provide at least one ofthe
under mentioned sporting facilities.

Heritage Grand:

General features and ambience should conform to the overall concept of

heritage and architectural distinctiveness. Horvever- all public and private areas
including roollrs should have superior appearance and decor. At least 50% of the
rooms should be air-conditioned (except in hill stations u-here there should be heating
arrangements). The hotel should also pror ide at least tn o of the under mentioned
sportrng facilities.

SPORTING FACILITIES:

Su,in,ming Pool. Hcalth Club. Larvn Tcnnis. squash. Rrding. Golf Course.
provided the ownership vcsts u ith the concemed hotel -{part from these facilities.
credit lvould also be given for supplementary sportrng facrlities such as Golf, Boating,
Sailing. Fishing or other adventure sports such as Ballooning, Parasailing, Wind-
surfing, Safari ercursions. Trekking etc. and indoor sames.

103
Faciliry Plarurins Chapter - 03 Heritage Hotel

CUSINE:

Heritage Basic:

The hotel should offer traditional cuisine ofthe area.

Heritage Classic

The hotel should ofTcr traditional cuisine but should have .l to 5 rtems rvhich
have close approsmation to continental cuisrne.

Heritage Grand

The hotcl should offer traditional and continental cuisine.

MANAGEMENT:

Thc Hotel mal' be r.nanaged and ru11 br- the ou,ning familt andlor
professionals.

Note: Classification in any of the above categories u rll be grr cn kceping in view the
overall standard of the properll-. The hote I ivould be judged b1 the qualitv of scrvice
and the vears oferperience that the orvner/staffhave had in the busrness.

GENERAL FEATURES:

Thcre should be adequatc parkrng space for cars. All public rooms and areas
and the guest rool.ns should bc ucll marntaincd and well equipped uith quality
carpets/arca rugsigood qualrtr durics. fumiture- fittings etc. in good taste and in
kecping u'ith the traditional lifestr le If carp.'trng is not provided. the qualit,v of
flooring should be very good (This is not to sugsest that old and original flooring
uhcther in stone or any other material should bc rcplaced unnecessarilr-).
The guest rooms should be clean. ain. pe st tiee u'ithout dampness and musty
odour. and of reasonabh' large sizc u,ith attached bathrooms with modern facilities
(e.g. flush commodes. r.r,ash basins. mnning hot and cold rvater- etc.). There should be
a rvell appointed lobbv and/or lounge equipped u ith flirniture of high standard with
separate ladics and gents cloak rooms rvith good fittings.

1,04
 FACILITIES TO BE PROVIDED II{ HERITAGE HOTELS

There should be a reception. cash and information colrntcr attended by traincd

and experienced personnel. There should be moner. changing facilities and left
luggage room.
There should be a u'ell equipped, well furnished and u cll maintained dining
room on the premises and, rvherever permissible b_v lan, there should be an elegant,
well cquipped bar/pemrit room.
In the case of Heritage Grand and Heritage Classic Bar is necessan- and
"desirable in thc case of Heritage Basic." The kitchen and pantn- should bc
professionallv designed to ensure efficiencr of operation and shor-rld bc riell equrpped.
Crocker-v, cutlcn'. glassrrare should be of high standard and in sufficient quantitr-"
keeping in vieu-the lifestr'le and commensurate uith the number of guests to be
served.
Drinking u'ater must be bacteria free. the kitchen must be clcan. ain. rvell
lighted and protected from pests. There must be a filtration/purification plant for
drinking \\'ater. There n-rust be three tier rvashing s-ystem with running hot and cold
u'ater; hygrenic garbage disposal affangements: and frost free deep freezer and
refrigerator (rvhere thc arrangement is fbr frcsh food for each meal. standby generator
rvill not be insistcd upon).

SERVICES:

The hotel should offer good qualrtl cuisine and the food and beverage scn ice
should be of good standard. There should bc qualified. trained. experienced. efficient
and coufieous staff in sen.ice and clean uniforms and the staff comins in contact u'ith
the guests should understand English
Housekeeping at these hotels should be of the highcst possible standard and
there shouldbe aplentifrrl supplr of lincn. blankets. torvcls, etc. which of thc highest
possible standard and should be a plentiful be of hrgh quality.
Each guest room should be pror rded ri ith a vacuum jug/flask u ith bacteria
free drinking urater. Arrangements for heating,cooling must be prorided for thc guest
rooms in seasons.
Places uhich have telephone lines musthave at least one phone rn the office
with call bells in each guest room.
Arrangcments for medical assistancc rrust be there in case of need. TlTc
staf?roombratio must be in kceping with the number of guest room in each property.

105
Facility Plannine Chapter - 03 Heritage Hotel

These hotels must be mn on a professional basis while losing none of their

ambience and services. The hotel should be environment friendly. The gardens and
grounds should be very well maintained.
There should be an efficient system of disposal of garbage and treatment of
wastes and effluents. The hotel should present authentic and specially choreographed
local entertainment to the guests.
They should also have, wherever possible, arrangements for special services
such as wildlife viewing, water sports, horse/camel/elephant riding or safaris etc.

OUESTIOI{ BANK

Q.l Give the criteria for classifrrng a three star hotel as per thc guidelines set by
the Government of India fbr thc classification of l-rotcl industn,.
(rHM - 2008)

Q.2. What is thc critcria for classifi,ing heritage hotel

(rHM - 2006)

Q.3 Discuss about the criteria for a hotel to be deemcd as a Heritage Hotel as per
the guidelines set bv Depafiment of Tourism. Gor crnmcnt of India.
(rHM - 2009. 20r l)

Q.4 Give the criterra tbr ciassrf\.ing a fir,e star hotel. as per Government of India
guidelines State uhether thc criterias are 'necessan. or 'desirablc'.
(IHM - 2009. 2011)

Q.5 Explain the criteria lor classification of star hotels

(rHM-2010)

Q.6 Hoiv do you classifr a hotol into a star hotel and heritago hotel? Give
br Gor ernment of India.
guidelines given
(IHM - 2010 supl)

106
Facilit-y Planning Chapter - 03 Heritaee Hotel

Q.7 What are the riarious licences, ccfiif'rcates. NOC's required for starting a thrce
star hotel in a mctropolitan citr,?
(rHM - 201r)

Q.tt List the rnembers of committee for the classification of 5-star property and
heritage property.
(IHM - 2011 supl.)

1.07