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4059 Telephonic Keyboard installation issue

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eccoITemea
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4059 Telephonic Keyboard installation issue


21 Feb 2017 07:00

Hi!

I am new to this board, registered to ask this question

I am the Local IT Coordinator for the company I work for. We have about 400 employees that I am responsible for, and among them our lovely two receptionist ladies. They
are using an hybrid keyboard variant as per the header of this post.

The last couple of months I have been overseeing our migration from a Windows 7 enviroment to the shiny new Windows 10 for all our users, receptionists included.

I am having a lot of problems installing the driver for this keyboard. The driver installation itself seem to go fine, I have not seen any error messages appear. That is until the
installation finishes, asks me to reboot. When rebooted, there is a device in device manager that has failed and is not working. I suspect this is the telephonic part of the
keyboard, as the normal keyboard functionality is fine.

Having googled around for this issue, I have seen posts mentioning that the drivers supplied with the keyboard most likely were faulty, the problem is that after having
scoured both Google and other search engines, I cannot find anywhere on the internet where any other drivers can be downloaded.

Please note that all install attempts are done on freshly formatted/reimaged computers. I was also tipped that installing the 32 bit drivers should work better than the 64 bit
ones, but I can not see any difference in their behaviour.

Can anyone please help provide a link where I can find working drivers for this Keyboard, and also if any special steps are needed to install the drivers, instructions on how to.

Thank you.

Jens

IT Coordinator

alexeik
Member 

Re: 4059 Telephonic Keyboard installation issue


22 Feb 2017 02:22

what version is the 4059 ?

You will need the newest version for win10. The software can only be provided by an alcatel businesspartner, its not downloadable for everyone

greets Alex

swinstu
Member


Re: 4059 Telephonic Keyboard installation issue


24 Mar 2017 23:47

Quote From TC1930:

Alcatel-Lucent 4059 IP on Windows® 10 64bits

Version 5.5.2 to 4059IP is the first version compatible with Windows 10 64 bits.

Reminder : The 4059MAC can not be installed on Windows10/8/8.1.

The 4059IP migration isn’t possible from W7 to W10 (Windows10 must be re-installed from scratch).

In this version the driver is the signed driver from Microsoft. Hence after installation of the

usbkbdsigned_64 for Win10, the Alcatel Phone keyboard will have the digital signature.

With a signed USBKBD driver we MUST use the new keyboard with the reference:

3AK17154ABJD.

5.5.3

The version 5.5.2 is compatible with Windows® 10 (64 bit), , Windows® 8/8.1 (64 bit), Windows® 7 (64 bit

& 32 bit)

Windows 10/8/8.1 accept only USB Keyboard with hardware modification: 3AK17154ABJD

Windows® 7 accept only the USB keyboards.

Compatibility OmniPCX Enterprise release R9.1 and upper.

Last edited by swinstu on 25 Mar 2017 00:21, edited 1 time in total.

SWINSTU

ACSE OXE R12.1

ACSE 8770 R3.2(4760 R5.x)

ACSE OT R2.3 IP/SIP and UC&C

swinstu
Member 

Re: 4059 Telephonic Keyboard installation issue


24 Mar 2017 23:47

SWINSTU

ACSE OXE R12.1

ACSE 8770 R3.2(4760 R5.x)

ACSE OT R2.3 IP/SIP and UC&C
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