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MBA
END-TERM EXAMINATION
Information Systems
MAX. MARKS: 30
TERM:- III
Time:120 mins
INSTRUCTIONS
Questions (Marks)
Answer the following questions with respect to the case – Voice War: Hey Google vs. Alexa
vs. Siri.
1. What is the product/service and what is the target market segment for the offering
under discussion? (2
marks)
2. What would be the strength of each of the Porter’s five forces. Identify the strength of
each force in terms of High/Medium/Low and give justification in two bullet points
each. (10
marks)
3. In the context of the case identify firms under each of the category of Miles and
Snow’s framework and give justification in two bullet points each. (8
marks)
4. Based on your response to Q2 and Q3, derive a list of five CSF for Alexa. (5 marks)
5. Select one CSF from your response to Q4 and draw a CSF tree. (5 marks)