CONFIDENTIAL OCTOBER 2020/ITC1023

FINAL EXAMINATION
DIPLOMA IN TEACHING ENGLISH AS A SECOND LANGUAGE (TESL)
DIPLOMA IN CORPORATE COMMUNICATION
DIPLOMA OF ACCOUNTANCY

COURSE : INFORMATION TECHNOLOGY SKILLS

AND APPLICATION

COURSE CODE : ITC1023

DURATION : 2 HOURS

INSTRUCTIONS TO CANDIDATES:

1. This question paper consists of TEN (10) questions.

2. Answer ALL questions in the space provided.

3. Please write your answer clearly.

MYKAD/
PASSPORT
NO : _____________________________________________________
ID. NO. : _____________________________________________________
LECTURER : _____________________________________________________
SECTION : _____________________________________________________

DO NOT OPEN THIS QUESTION PAPER UNTIL YOU ARE TOLD TO DO SO

This question paper contains of 4 printed pages including the front page

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Answer ALL questions.

Question 1

a. Productivity applications can assist you in becoming more effective and efficient while
performing daily activities at work, school and home. List and explain THREE (3)
productivity application.
(6 marks)

b. Differentiate between ‘shareware’ and ’freeware’.

(2 marks)

c. List (TWO) 2 examples of communication applications.

(2 marks)

(Total: 10 Marks)

Question 2

a. Many softwares are used in a large organization. A large organization referred to as an

enterprise, requires special computing solutions because of its size and geographic
distribution. List FIVE (5) softwares usually used in a large organization.
(5 marks)

b. Differentiate between ‘Spyware remover’ and ’Adware remover’.

(2 marks)

c. List (THREE) 3 examples of security tool.

(3 mark)

(Total: 10 Marks)

Question 3

a. Describe THREE (3) characteristics of internal hard disks.

(6 marks)

b. Give and describe TWO (2) types of optical discs.

(4 marks)

(Total: 10 Marks)

Question 4

Discuss the benefits of cloud storage.

(10 marks)

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Question 5

Many different operating systems exist, designed for all types of computers. Regardless of the
size of the computer, however, most operating systems provide similar functions. List down and
explain FIVE (5) functions of operating systems.
(10 marks)

Question 6
a.

Picture 1
Source : Net MarketShare.com

Picture 1 above shows a line graph about Operating System Market Share among
Chrome OS, Linux, Mac OS and Windows in between October 2019 until September
2020. Based from the line graph above, answer the following questions:

i. Identify which operating systems have the most market share.

(1 mark)

ii. Give THREE (3) reasons why it dominates in the Operating System Market
Share.
(3 marks)

b. Ahmad had purchased a personal computer and typically he choose between a

Windows or Mac operating system. When he want to purchase a new smart phone,
he need to spend little time considering the operating system running on the phone.
You as a student that learned about Information Technology need to help Ahmad by
explaining THREE (3) types of mobile operating system to him.
(6 marks)

(Total: 10 Marks)

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Question 7

You are attempting to use Bluetooth to send files from your phone to your computer. When you
try sending the files from your phone, it does not display your computer as a device to which it
send the file. What might be the problem?
(10 marks)

Question 8

a. Even if you do not have a home network, you use and interact with networks all the time.
In fact, every time you use the Internet you’re interacting with the world’s largest network.
A computer network is simple two or more computers that are connected via software and
hardware so that they can communicate with each other. Network architectures are
classified according to the way in which they are controlled and the distance between their
nodes.

i. How are a Client/Server and Peer-to-Peer Networks different and how does a P2P
Network work?
(4 marks)

ii. Why are wireless networks slower than wired networks?

(6 marks)

(Total: 10 Marks)

Question 9

Ahmad is graduated in Bachelor of Information Technology in Cyber Security from local

University and he is now seeking for a job. Can you recommend or suggest the best career
prospect for Ahmad. Elaborate together with the job description.

(10 marks)

Question 10

Every piece of information, public or not, has value to somebody: to other people, to companies
and organizations, or to governments. They will use your information however benefits them,
which may be contrary to your interests and possibly even embarrassing or dangerous to you.
Explain FIVE (5) qualities of valuable information.
(10 marks)

(TOTAL: 100 MARKS)

END OF QUESTION PAPER

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