Professional Documents
Culture Documents
(A) Reframing (A) Providing another way to view the content of the message that is positive
(B) Redirecting
Blocking Direct intervention by the group leader that stops the flow of conversation,
emotional intensity, etc.
Blocking is more abrupt than redirection. When blocking, the group leader has
decided that the content is too disruptive and/or destructive to the group to allow it
to continue.
Group leaders must take care to use correct words, tone of voice, body language to
demonstrate respect and care for the individual being blocked.
Linking Noticing themes, ideas and connections between messages that are being shared by
group members. This can also include nonverbal communication or the
observation of body language, energy within the group, etc.
Facilitating Feedback Creating opportunities for group members to provide sufficient honest feedback
Exchange about how the group member is being experienced. Group leaders may often
model how this feedback can be given to a specific group member prior to inviting
group members to give feedback with one another.
Receiving Feedback Group leaders point out that group members are receiving feedback and that it is
okay to absorb the information without having to respond to it right away. They are
also able to think about what portions of the feedback that apply or do not apply to
them.
It is important for the group leader to follow up with the member about the
feedback that is received.