PRACTICE

QUESTIONS
BASIC
LEVEL-I
 AUGUST 10, 2020 PRANVEER SINGH
INSTITIUTE OF TECHNOLOGY KANPUR

Prepared By: Jitesh Shukla; Asst Prof-ME Dept; PSIT

Kanpur
Practice MCQ on ‘Principles of TQM’

1. What is the full form of TQM?

a) True quality machining b) Total
quality management c) True
quantitative machining d) Total
queue management

2. Which of the following is correct for TQM? a) Quality strategy in

TQM emanates from top b) TQM is a static process c) It is a
management approach to short-term success through customer d)
It is used to improve processes not products

3. Which part in quality management is the critical

part? a) Process thinking b) Performance
measurement c) Customer’s view d) Systematic
approach

4. Which of the following is not true for communication in

TQM? a) Three way communication b) It should be clear c)
Forceful d) Open involvement

5. Which of the following is correct option for given statements about

TQM? Statement 1: Design of the formal system is a one time effort.
Statement 2: TQM is a management philosophy. a) F, F b) F, T c) T, T d)
T, F

6. What are the core principles of the TQM in a company-wide

effort? a) Customer and process orientation only b) Continuous
improvement only c) Process orientation and continuous
improvement only d) Continuous improvement, process and
customer orientation

7. Which drivers are used in TQM system? a)

Competition, Survival and export drive b)
Teamwork participation and customer satisfaction
c) Quality tools and technique d) Management
commitment and vision

Prepared By: Jitesh Shukla; Asst Prof-ME Dept; PSIT

Kanpur
8. What is included in the quality assessment in
TQM? a) Strategic quality planning b) Management
of process quality c) Quality and operational results
d) Information and analysis
9. How many stages are needed for inspection and testing in TQM as per ISO
9001? a) 1 b) 2 c) 3 d) 4

10. Which factor is the basis of Decision making in

TQM? a) Facts only b) Opinions only c) Facts and
opinions both d) Neither facts nor opinions

Answer:

1. B 2. A
3. D 4.
A 5. B 6.
D 7. A
8. B 9.
C 10. A

Prepared By: Jitesh Shukla; Asst Prof-ME Dept; PSIT

Kanpur
MCQ on Quality System
Requirement
1. What is the primary focus of the quality management
system? a) Customer focus b) Engagement of people c)
Process approach d) Improvement

2. What are the responsibilities of management in quality system

management? a) Frequently change responsibilities of employees for
flexibility b) Frequently change authorities for flexibility c) Authority
changes but fixed responsibility d) Fix authority and responsibility

3. What is not true for the quality system

requirements? a) Generic b) Depends upon size of
organisation c) Independent of type of organisation d)
Applicable to any organisation

4. What does quality plans specify in a quality

system? a) Work instructions b) Checklists c) Clause
to clause interpretation of work d) All resources and
their schedule

5. In how many groups, the quality system and management requirements are divided as
per ISO- 9001:2000? a) 2 b) 3 c) 4 d) 5

6. What is quality control? a) Process of recognition of entire

manufacturing process b) Concerned with the integration of all
the efforts in organisation c) Detection of defects in a product
d) Minimization of material level

7. Which option is correct for given statements about quality

assurance? Statement 1: It assures that quality requirements will
fulfilled. Statement 2: Quality assurance is product oriented. a) F, F
b) T, F c) T, T

Prepared By: Jitesh Shukla; Asst Prof-ME Dept; PSIT

Kanpur
d) F, T
8. What is the purpose of ISO standards created for quality management
systems? a) To certify the process b) To certify the quality of a product c) To
certify the quality of service d) To certify the quantity used for product

Answer:

1. A 2.
D 3. B
4. D 5.
D 6. C
7. B 8. A
Prepared By: Jitesh Shukla; Asst Prof-ME Dept; PSIT
Kanpur

MCQ on Tools and Technique of TQM

1. Which statistical technique integrates product design and manufacturing

process? a) Tree analysis b) Problem solving techniques c) Quality function
deployment d) Taguchi approach

2. What is the key step in Taguchi’s

approach? a) Tolerance design b) System
design c) Parameter design d) Process
design
3. What is called the stratification of information? a)
Breaking down a whole group into smaller sub groups
b) Isolating the vital few from the trivial many c)
Grouping of scattered information d) Sequencing of
processes in a quality system

4. Which technique is used to relate complex cause and effect

relationships? a) Affinity diagram b) Pareto diagram c) Scatter diagram
d) Interrelationship diagram

5. What is PDPC? a) A statistical tool

b) Quality improvement technique c)
Quality assurance technique d)
Statistical process control technique

6. What is the first step in problem solving

process? a) Plan b) Do c) Check d) Action

7. How many control charts are normally used for statistical control of
variables? a) 1 b) 2 c) 3 d) 4

Prepared By: Jitesh Shukla; Asst Prof-ME Dept; PSIT

Kanpur
8. Which tool is used to analyse the effects of a failure of individual components on the
system? a) FTA b) FMEA c) Quality circles d) Fool proofing

9. What is the formula for process capability

index? a) (1-K)Cp b) (1+K)Cp c) (1-Cp)K d) (1+Cp)K

10. What is arrow diagram in TQM? a) A diagram used to plan the most appropriate
schedule b) Diagram shows the relationship strength between the variables c) Used
large amount of data and organise it on the basis of natural relationship between items
d) Diagram showing the sequencing and inter relationships between factors
 Answer:

1. D 2.
C 3. A
4. D 5.
B 6. A 7.
C 8. B
9. A 10.
A

Prepared By: Jitesh Shukla; Asst Prof-ME Dept; PSIT

Kanpur
MCQ on Basic of TQM

1) What is the aim of fool proofing technique used for total quality
management?

a. to achieve zero defects b.

to specify time schedules c.
to specify targets d. none of
the above

2) Match the following group 1 items with group 2

items

1. Sort -------------------------------------------------- A. Seitan 2.

Set in order ----------------------------------------- B. Seiketsu 3.
Shine ------------------------------------------------ C. Seiri 4.
Standardize ---------------------------------------- D. Seiso

a. 1 – D, 2 – A, 3 – B, 4 – C
b. 1 – C, 2 – A, 3 – D, 4 – B
c. 1 – B, 2 – C, 3 – A, 4 – D
d. 1 –A, 2 – C, 3 – D, 4 – B

3) What is meant by Kaizen?

a. card signal b. to avoid

inadvertent errors c. change
for better quality d. none of
the above

4) Which among the following is a pull type signaling

system?

a. Just in time b.
Kanban c. both a.
and b. d. none of the
above

5) ISO 14000 quality standard is related with

a. Environmental management
systems b. Automotive quality
standards c. Eliminating poor quality
d. Customer satisfaction

6) Which ISO standard is used in international automobile companies to set automotive quality system
standards ?

a. ISO 14000 b. TS
16949 c. ISO 9000 d.
none of the above
 Prepared By: Jitesh Shukla; Asst Prof-ME Dept; PSIT
Kanpur
7) What is quality assurance?

a. Quality assurance deals with activities which prove that products and services meet the required quality
standard b. Quality assurance deals with activities which aim at customers satisfaction c. Quality
assurance deals with controlling the quality of products by inspection d. All of the above

8) Which of the following statements is/are

false?

1. Fault tree analysis method is used to determine reliability of product

2. The goal of Six Sigma is to reduce number of defects to 2.4 parts per
billion 3. Six sigma is represented by normal distribution curve 4. Poka
yoke is a policy which prevents occurrence of human errors

a. Only statement 3 b.
Statement 2 and statement 3
c. Statement 1, 3 and 4 d.
Only statement 2

9) Which quality management program is related to the maintenance of plants and

equipments?

a. Environmental management
systems b. Fault tree analysis c.
Failure mode effect analysis d. Total
productive maintenance

10) The aim of Just-In-Time manufacturing principle is to

eliminate

a. time wastage b. labour

wastage c. cost of excessive
inventory d. all of the above

Answer:

1. A 2. B
3. C 4.
 C 5. A
6. B 7. A
8. D 9.
D 10. D

Prepared By: Jitesh Shukla; Asst Prof-ME Dept; PSIT

Kanpur