EMPLOYEE

STAFF ID:
STAFF NAME:

KEY PERFORMANCE INDICATORS (KPIs)

FINANCIAL
Cost Saving Initiative
Firm Building: Deposit liabilities Target accomplishment

SERVICE
Improve Communication and Engagement with either internal or
external Customers
Annual Internal Customer Service Rating
Ensure timeliness and improvement in resolution rates on all
complaints

LEADERSHIP

Discipline

Ownership
Accountability
Responsibility

Envisioning

CREATIVITY
Originality / Uniqueness

RISK
Internal Audit Rating

Operational Loss

Data Input - No. of Reversals

Internal control exceptions/Infraction
Data Input - posting errors

SELF DEVELOPMENT
Transfer
Job Enrichment

RECOMMENDATION
 EMPLOYEE PERFORMANCE ASSESSMENT FORM
210200 JOB ROLE:
Victor Imeh SBU:

EMP.
MEASURE Weight
RATING

100% adherence to approved cost budget 10% 10.0%

Performance at Bank intiatives e.g. Deposit mobilization, account sign-on 5% 0.0%
15.0% 10.0%

Improve quality of service and feedback on request by 5% by year end,

18% 17.0%
Improve response time to request by 3%
>85% 19% 17.0%
Zero Tolerance: All compliants resolved within 24 hrs through the CRM
20% 18.0%
protal or related channel
57.0% 52.0%

a. Sets and follows good examples (integrity, ethics, punctuality, good

image/appearance, etc.) 2% 2.0%
b. Promote positive work environment
a. Aligns with organisation’s culture & core values.
2% 2.0%
b. Considers the bank’s interest in taking decisions
Employee Turnover Rate 2% 2.0%
a. Always displays high quality of work. b. Takes personal / professional
2% 2.0%
development initiatives
a. Creates inspiring vision & sets direction. b. Demonstrates supportive
0% 0.0%
leader behaviour. c. Develops next generation of leaders
8.0% 8.0%

Develop a solution/idea/innovation that is resourcefulness. 5.0%

5.0% 0.0%

Rating obtained from internal audit exercise - 80% or more (Rating below
3%
80% is not acceptable)
zero (0) for the financial year Losses (from inadequate/failed
systems/service errors as a percentage of total net revenue (Operational 3%
Loss/Operating Income).
two (2) reversals per financial year 3%
one (1) exception per financial year 3%
one (1) error per financial year 3%
15.0% 0.0%

100.0% 70.0%

Y/N Project work

Y/N Coaching/Mentoring

JUSTIFICATION
ESSMENT FORM
Creative Designer
Corporate Communications
LINE REVIEW
EMP. COMMENT MGR. LINE MGR. COMMENT MGR.
RATING RATING

ntoring

ION
REVIEW MGR.
COMMENT