Vistara Airlines

Problems faced:-

1. Restrictive movements,
2. weak tourism,
3. curtailed income,
4. compressed commercial activities compressed the passenger demand from 30 to 60%

Solutions

1. Vistara has stated that it intends to continue serving food and beverages in all
cabins.
2. The airline wants to reduce the cabin crew’s time spent on aisle and interaction
with customers.
3. On Vistara’s domestic flights, the service alterations include a reduction in meal
choices and withdrawal of services such as on-board sales, welcome drink, hot
meals and beverages in Premium Economy and Economy cabins, Starbucks coffee,
and Turkish towels.
4. Water-pouring will be replaced with the distribution of 200ml sealed water bottles
on all flights, and cold refreshments will be served to customers in Premium
Economy and Economy cabins, including to customers opting for Economy Lite
fares, Vistara said.
5. With an aim to further reduce the risk of spreading the virus by touch, the airline
has implemented a temporary fleetwide removal of its inflight magazine and other
reading material.
6. Services on international flights will also be reviewed accordingly to curtail contact
with customers.
7. Vistara’s cabin crew are receiving appropriate training on minimizing their chances
of contracting or spreading the coronavirus. They will undergo thermal screenings
before the departure and arrival of flights and will be quarantined/tested if any
colleagues or passengers show symptoms of infection or test positive for COVID-19.
The cabin crew will wear protective equipment such as face masks and disposable
gloves at all times.
8. Vistara will implement social distancing across all possible passenger touchpoints
and encourage the usage of self-service facilities such as web check-in and airport
check-in kiosks.