RESIDENT MANAGER Typically works under the direct supervision of the General Manager

overseeing daily hotel operations. Analyses hotel operations to ensure that profitability and guest
satisfaction are maximised; creates or changes standard operating procedures to streamline
operations; performs all General Manager's duties when the General Manager is not available.
The Resident Manager reports to the General Manager.

Job Description
Job Title: Hotel Manager
Department: Hotel
Reports to: General Manager
Supervises: Front Desk, Housekeeping, Guest Services
Grade: 14
Summary of Position:
This position manages the day-to-day operations of the Front Desk, Housekeeping, and
Guest Services. The Hotel Manager creates and implements policies and procedures
that will establish Land’s End Resort as Alaska’s premier destination resort hotel. This
position is primarily responsible for management of Hotel and Lodge room inventory;
for maximizing hotel occupancy and profit through rate optimization, support and
communicate sales and marketing efforts to staff, and quality guest service. The
position has managerial authority and decision making discretion with respect to
purchasing; hiring and firing; training and reviewing staff performance; and creating
performance goals and incentives. The Hotel Manager will develop quarterly
departmental goals, with the GM, and will guide the staff to ensure action plans are
implemented to achieve them. The Hotel Manager must set the example for staff to
deliver a standard of service and presentation that meets guests' needs and
expectations.
Essential Functions:
1. Primarily accountable for administration of hotel operations and the
implementation of service standards in order to maximize guest and employee
satisfaction in accordance with LEAC guidelines.
2. Directly responsible for rate and room inventory management across all hotel
systems (RoomKey, Genares/Synexis, Expedia etc.)
3. Direct hotel staff in enforcing and maintaining existing LEAC procedures to ensure
operational compliance.
4. Perform the responsibility of all hotel job descriptions if required.
5. Review weekly schedules for conformity to approved labor budgets.
6. Perform daily and weekly review of timesheets for overtime control and conformity to
schedule. Make corrections as appropriate and forward to accounting or GM.
7. Oversee training for all new employees. Coordinate all staff orientation and training
utilizing LEAC approved job descriptions, employee manual, new hire checklist,
adopted training material and proficiency tests.
8. Monitor progress and ongoing service standards of all staff. Perform periodic
performance reviews as directed.
9. Assist and train staff on the RSI property management system.
10. Oversee purchasing of goods, services and supplies within established budgets.
11. Recruit and hire qualified personnel in conformity with hiring guidelines established
by LEAC.
Other Functions:
1. Ensure timely, diplomatic and thorough communication with all Hotel staff.
2. Advise GM of staff and guest grievances and suggestions for operational efficiency.
3. Assist with development of annual hotel budget, including weekly labor budgets, revenue
and expenses.
4. Update and implement department training manuals in accordance with LEAC standards.
5. Develop technical training tools designed to improve staff skill level.
6. Works Directly with Groups coordinator to administer and oversee group contracts
and coordinates with accounting to ensure correct posting and reconciliation of
revenue.
7. Support HR with enhancement and development of new sales and customer service training
for all hotel departments.
8. Prepare and verify commission reports and invoices.
9. Develop and implement policies and procedures to maximize efficiency of operations.
10. Organize and implement periodic staff meetings to evaluate overall effectiveness of
communication, training and staff development.
11. Organize quarterly “pizza parties” or other employee appreciation functions emphasizing
LEAC internal customer philosophy.
12. Assume lead role with respect to guests concerns and problems.
13. Lead management team in problem solving and troubleshooting facility emergencies.
14. Manage software and hardware maintenance and upgrades for hotel operations.
15. Research, implement, and oversee hotel equipment maintenance contracts.
16. Perform daily or weekly computer back-up operations for all hotel systems as
recommended.
17. Manage RSI system operations, maintenance, and upgrades; including Package
programming, personnel set-up. Reservation and group [programming, system set-ups].

Required Knowledge, Skills, and Abilities:

1. Ability to perform the responsibilities of all hotel job descriptions.
2. Ability to actively supervise up to 50 employees at once.
3. Basic computer skills including operating systems, hardware networking and
willingness to learn new property management software systems as required.
4. Equitable in dealing with others and representing LEAC.
5. Works well under pressure; maintains control even in the most difficult situations.
Qualifications: Experience in business management and customer service required.
Managers Signature/ Date: ________________________________________________
Employee Signature/ Date: ________________________________________________
Hotel managers are responsible for managing employees and for planning, marketing ,
coordinating and administering hotel services such as catering and accommodation facilities.
Rapid career progression into higher managerial roles is possible both within the UK and
overseas.

What does a hotel manager do? Typical employers | Qualifications and training | Key skills

As a result of Covid-19, you may find it difficult to get work or experience in hotel management
for the time being. Rest assured, however, that future employers will not view this period as a
'gap' in your CV – as this article makes clear. If you do want to improve your CV while you
search for work or wait out coronavirus, however, you could gain inspiration from some career-
friendly activities you can do while social distancing.

Specific duties and the amount of customer or staff contact vary according to the size of
employer: hotel managers in larger organisations may be mostly office-based, whereas
managers of smaller establishments often have frequent contact with both customers and
employees. Typical responsibilities include:

recruiting, training and supervising staff

managing budgets
maintaining statistical and financial records
planning maintenance work, events and room bookings
handling customer complaints and queries
promoting and marketing the business
ensuring compliance with health and safety legislation and licensing laws.
Rapid career progression into higher managerial roles is possible both within the UK and
overseas. Promotional opportunities are generally best for employees who are willing or able to
change job location, to specialise in one area such as marketing, sales or human resources, or to
move into related areas of employment.