Call Scripts

Confirmation Call

Asalam o Elakum Sir/Madam

I am calling from <Company Name>.

This is a courtesy call for your Order Feedback that you placed with us on WEBSITE.

Only For TWH: As you are aware that there are 100% customized products that are Tylor made as per
your provided requirements; therefore, we need to ensure that we understand your expectations so that
we can deliver to you the products as per your expectations

Your Order Shows [go through List of Items selected with details and confirm the correct product
specifications are recorded in order as per customer requirement and Sum TOTAL of the total
Amount Due]

If in case the said order has a sum total greater than PKR 10,000. Please inform the customer that as
a company policy they need to provide upto 50% advance payment (case to case basis).

Should I proceed your order for processing and dispatch

Re confirm Customer’s Full name, Address and Contact information

As we are always adding new products may I add your email id to our newsletter so that you are always
aware of the discounts/sales and new arrivals?

Thank you for your valuable time, your order has been forwarded for the processing and you will
receive your goods with in [number] days. You will received a delivery confirmation call and SMS from
our Currier Partner before delivery.

Is there anything else that I can assist you with?

hr@thewarehouse.pk
.

Just in case you have any query then please feel free to contact us on Contact details .

We are available from 9:00 am to 6:00 pm Mondays to Saturdays Mondays to Saturdays .

Have a great day!

•••

Script: Abandoned Cart

Asalam o Elakum

I am calling from <Company Name>. you have visited our website and seems interested in [items in
the cart], but it seems to us that you might have a query about the items that you want to clarify..
I am calling with more information and would like to share the details with you are you free for a
quick call. IF NO

Can you please advise us a convenient time to call back. We are available from 9:00 am to 6:00 pm
Mondays to Saturdays .

We look forward to speak to you soon.

Script: Parcel return

Asalam o Elakum

I am calling from <Company Name>. we have dispatched order placed by you but it seems to us that
you might have a query about the items that you have received and want to clarify..
I am calling with more information and would like to share the details with you are you free for a
quick call. IF NO

Can you please advise us a convenient time to call back. We are available from 9:00 am to 6:00 pm
Mondays to Saturdays .

hr@thewarehouse.pk
We look forward to speak to you soon.

IF YES

May we know your concern/reservation about the product? [provide detail reply]

Is there anything else that I can assist you with?

Have a great day!

hr@thewarehouse.pk