09 Summer Catalog

I n s t i t u t e f o r S u p p ly M a n ag e m e n t ™’ s
Educational
S u mm e r 2 0 0 9
Do-It-Yourself Career Remodel
Get Your CPSM® to NEW! CPSM® Online ISM-ADR School for

Compete [page 3] Review Courses [page 9] Supply Management saves
your training budget [page 20]
NEW! CPSM® Diagnostic Read about the C.P.M.
Kit, print [page 4] transition [page 10] Travel budget cuts?
Check out ISM’s new
online courses [page 33]
Take Your Career
to the Next Level
Get Your CPSM®
Make the Certified Professional in Supply Management ® (CPSM®) your
personal strategy to propel your career to the next level. It gives you the
multifaceted foundation to continuously improve and innovate in this
highly competitive global marketplace. As a CPSM®, your skills in areas
such as finance, supplier relationship management, commodity manage-
ment, risk and compliance issues, and social responsibility will drive
value in every link of the supply chain.
The criteria for earning the CPSM® designation are:

• T
hree years of full-time professional supply management experience
— nonclerical, nonsupport
• B
achelor’s degree from a regionally accredited institution or interna-
tional equivalent
• P
ass all three CPSM® Exams, OR, if you are a C.P.M. in good
standing, pass the Bridge Exam (a single exam covering content not
included in the current C.P.M.)
Dare to Lead Supply Management — Register Now

Visit www.ism.ws and select Professional Credentials or call
800/888-6276 or +1 480/752-6276, option 8.
USD $265 each exam/ISM Members USD $180 each exam
W elcome to ISM
Let ISM provide the blueprint to rebuild your career, improve
your job skills and discover new ways to approach your supply
management challenges. Consider the ISM Educational Resource
Catalog your DIY Manual to find and define your supply
management strategies. Through our extensive library of reference
materials, including textbooks, self-study workbooks, hands-on
templates and other publications, you can find answers to many
business challenges. If boosting your career through professional
credentials is part of your blueprint for supply management
success, then turn to our pages on the Certified Professional in
Supply Management ® (CPSM®). Look for our collection of study
materials and information on attaining this world-class designation.
As always, members of ISM receive a discount on programs and
products. It pays to be a member of ISM.
Professional Credentials Professional Seminars

CPSM®...........................................................................3 Professional Seminars by Topic....................................23
CPSM Study Materials.................................................4
®
Professional Seminars by Location...............................24
CPSM® Supplemental Reading List...............................6 Professional Seminars by Title......................................26
C.P.M........................................................................... 10 ISM Professional Seminars...........................................28
ISM Satellite Seminars.................................................. 31
Educational Products ISM Knowledge Center................................................33
Self-Study Workbooks.................................................. 13
Books............................................................................ 14 Information Resources
Focus On................................................................. 18 CAPS Research/e-Tool® Agreements..........................36
ISM-ADR School for Supply Management..................20 ISM Publications.......................................................... 37
ISM Program Information............................................38
ISM Program Registration Form.................................39
ISM Product Order Form.............................................40
Contact ISM
Phone: 800/888-6276 or 480/752-6276,
option 8
Fax: 480/752-7890
Address: P.O. Box 22160,
Tempe, AZ 85285-2160, USA
E-mail: Customer Service: custsvc@ism.ws
Professional Credentials:
certification@ism.ws
Seminars and Products: isminfo@ism.ws
Online: www.ism.ws
Membership — Your tool
for savings.
Member of the International Federation of
Purchasing and Supply Management (IFPSM).
Visit our Web site at www.ism.ws — Members always save. 1

ProfessionalCredentials
CPSM ® — Getting Started How do you climb the career ladder? The CPSM®
is your way to reach the top of the supply network.
CPSM ® Study Materials
Global in scope, ISM professional credentials help
CPSM ® Supplemental reading LIST supply managers increase their abilities and expand
their horizon of possibilities. Take your career to a
C.P.M. — Last Chance to Complete new level — prepare now for your CPSM®.
2 Call ISM Customer Service at 800/888-6276 or 480/752-6276, option 8

CPSM® — Getting Started
Professional
Credentials
H
ow can you give your career a remodel for significantly less money than a semester at business school? With the
Certified Professional in Supply Management ® (CPSM®), you can boost the effectiveness of your bachelor’s degree and
practical work experience. The internationally relevant designation includes the
expanded components of supply management, such as finance, strategic sourcing, logistics, social respon-
sibility, and risk and compliance issues. The extensive knowledge base of the CPSM® will empower
supply managers to take an active role in critical decisions to effectively implement innovative
supply strategies throughout their entire organization.
CPSM ®s earn 13% more than

those without the designation.
Source: ISM 2009 Salary Survey
Determine Eligibility — All CPSM® applicants must have Register for Your Exams — Register for your CPSM® Exam
three years of full-time professional (nonclerical, nonsupport) with ISM. You may register online, by telephone, by fax, by
supply management experience and a bachelor’s degree from a mail or by special courier. To register online, go to www.ism.ws;
regionally accredited institution (or international equivalent). select Professional Credentials, then Certification Forms.
ISM will evaluate work experience for a nominal fee for can- Once you are registered, ISM will send you information to
didates who are unsure if their experience is considered appli- schedule your exams with Pearson VUE Testing Centers.
cable to the CPSM® program. To download the request form,
Complete the Exams — There are three exams you must
please visit www.ism.ws; select Professional Credentials, then
pass to be eligible to apply for your CPSM®:
Certification Forms.
For bachelor’s degrees outside the United States, ISM has Exam 1: Foundation of Supply Management
started to review many international Ministry of Education Exam 2: Effective Supply Management Performance
university listings. ISM has begun to give general approval
Exam 3: Leadership in Supply Management
and will continue to review and update the list of approved
universities on our Web site. There are instances when a C.P.M.s in good standing with a bachelor’s degree have the
degree may require further evaluation. option to take the CPSM® Bridge Exam. It is a single exam
Prepare for Your Exams — Because candidate backgrounds covering contemporary content and material not covered in
vary significantly, ISM offers study materials to aid in your the current C.P.M. Exam.
efforts to successfully complete the Exams. See pages 4-7 of Apply for Certification — When you have passed all three
this catalog or visit the ISM Web site for a complete listing. CPSM® Exams, you may submit an application. Applications
Check out the CPSM® Exam review and CPSM® Bridge are available on the ISM Web site; select Professional
Exam review courses on pages 8-9. Credentials, then Certification Forms. All applications must
be completed and submitted in English.
ISM offers on-site certification testing and review. We
require a minimum number of participants for on-site Recertify — Because the profession continues to increase in
CPSM® Exams. To find out more, please contact the ISM complexity, continuing education plays a major role in
Sales Team at 800/888-6276 or 480/752-6276, extension making sure supply managers stay current on the latest supply
3086 or 3061. management best practices. CPSM®s are required to be recer-
tified every three years with 60 Continuing Education Hours
(CEHs).
Get More Information About the CPSM®

Subscribe to the CPSM® e-mail update list to receive more information on the CPSM®. Visit www.ism.ws and select
Professional Credendials, CPSM®, then Get E-Mail Updates for the CPSM®.
For all other questions, contact ISM Professional Credentials at certification@ism.ws, or call 800/888-6276, extension 3027.

CPSM® Study Materials
The CPSM® Study Guide CPSM® Diagnostic Kit,

The CPSM Study Guide is one of the most
® CPSM®
DiagnoStiC Kit Print Version
critical study materials to use during your The CPSM® Diagnostic Kit, print version, helps
CPSM® Exam preparation. Applicable to all you focus your study efforts by identifying any
exam candidates, it provides information on areas of supply management that need strength-
test specifications, examples of the testing ening. You get a sample test for each of the
format and question styles. For C.P.M.s with three CPSM® Exams with a scoring chart and
a bachelor’s degree, you only need to study the correct answers, including justifications and
highlighted content for the Bridge Exam. With the use of additional references. To be used with the CPSM® Study Guide.
reference materials to round out your knowledge, the CPSM® Study
Guide is an essential part of your study program. 210 pages/2009
USD $99/ISM Members USD $79
2 lbs.; Item #CPSMDK
884 pages/2008 Volume discounts are available when you purchase 13 or more copies of
5 lbs.; Item #CPSMSG1 the CPSM® Diagnostic Kit, print version.
The Web-based CPSM® Diagnostic Kit will be available in late summer

Ask about volume discounts when you purchase 13 or 2009.
more CPSM® Study Guides.
CPSM® Bridge Exam Self-Study New Edition!

ISM GloSSary
CPSM® Bridge exaM
Self-Study Workbook Workbook Course of Key Supply ManaGeMent terMS fIfth edItIon
ISM Glossary of Key Supply

Especially designed for C.P.M.s with a bach- Management Terms
elor’s degree studying for the CPSM® Bridge (5th Edition)
Exam, this workbook uses the CPSM® Study Compiled by ISM
Guide to provide an overview of the types of Editors
material covered on the CPSM® Bridge Exam. The ISM Glossary of Key Supply Management
It includes supplemental content developed by Terms is a valuable reference tool for supply
subject-matter experts, review questions and case studies for selected professionals, academics, researchers and students. Greatly
Bridge specific tasks. There is a post-test to evaluate your increased expanded, the fifth edition includes information from all disci-
knowledge. Not for candidates taking the full CPSM® Exams. plines within supply management. What a great study tool for
(21 CEHs) the CPSM® Exams.
Want to include the ISM Glossary of Key Supply Management Terms in
Note: The CPSM ® Study Guide is necessary to use this workbook.
your organization’s electronic library or intranet? Contact ISM Customer
This self-study course is equivalent to the ISM Knowledge Center Service for details about a site license, including customization options.
CPSM ® Bridge Exam Online Review course. Standard site license fee is USD $995 for two years.
400 pages/2009 220 pages/2009

USD $199/ISM Members USD $159 USD $50/ISM Members USD $30
3 lbs.; Item #6001 2 lbs.; Item #GL5
Self-Study Workbooks for each CPSM® Exam will be available in late

summer 2009.

Professional
Credentials
ISM Professional Series
The ISM Professional Series focuses on challenges, goals and skill sets needed by professionals to be successful in strategic supply
management. The series draws information from all industries and levels, formulating a macro view of the profession. Each
volume corresponds with a CPSM® Exam, making the ISM Professional Series essential to prepare for the CPSM®.
Volume 1, Foundation of Volume 3, Leadership in

Supply Management Supply Management
This volume looks at more traditional areas The first half of the book explores manage-
of supply management from a leading-edge ment issues such as developing shared
perspective. It covers data analysis, bud- values, setting direction, and creating align-
geting and cost management, including ment and commitment for the supply orga-
cost-price analysis and total cost of owner- nization’s shared vision. These chapters deal
ship analysis, and leasing arrangements. with issues such as various leadership styles,
This book provides an in-depth view of sourcing, negotiating developing strategies, aligning with internal and external stake-
and contracting with suppliers, which provides an excellent holders, team building and managing conf lict within the supply
perspective on the process steps associated with strategic organization. The second half of the book focuses on risk man-
sourcing. The book also focuses on three of the overarching agement and mitigation, developing business plans and linking
concerns of supply management: supplier relationship manage- these to the strategic sourcing process. This includes outsourcing,
ment, social and legal responsibility, and international issues. developing and staffing the supply management organization,
This includes global sourcing, logistics, and exchange rate and providing rewards and professional development for supply man-
countertrade issues. A critical read for those relatively new to agement and executing the strategic sourcing process. This book
supply management, those without a formal education in supply should be read by anyone who manages the supply management
management and anyone who wants to stay abreast of the latest function or who is involved in the supply management strategy
practices in supply management. setting and planning process.
392 pages/2008 384 pages/2008

3 lbs.; Item #PS1 3 lbs.; Item #PS3
Volume 2, Effective Supply

Management Performance
Buy the three-volume set and SAVE!
Volume 2 focuses on many of the
operational issues that are part of successful Set of three: Item #PS4; 9 lbs.; 2008
supply management performance. These are USD $280/ISM Members USD $195
new areas of interaction for many supply
management professionals. This book covers
many operational issues such as project man-
Ask about volume discounts when you purchase
agement, new product and service development, forecasting,
13 or more of an individual book or set of books.
warehousing, materials handling, logistics and international trans-
portation, asset and inventory management and quality. The book
closes with an in-depth discussion of supplier performance man-
agement and metrics and information systems as key ways to
integrate knowledge within and across organizations. A must-
read for anyone newly assigned to operations-oriented issues or
who supervises or manages operations personnel.
424 pages/2008
3 lbs.; Item #PS2

CPSM® Supplemental Reading List
ISM compiled the CPSM® Supplemental Reading List to help candidates prepare for the exams. These books, in addition to other listed
ISM study materials, have been chosen because of their focus on the expanded components of supply management. More books may be
added to this list as they are identified.
Strategic Supply Chain The Supply Management

Management: The 5 Handbook
Disciplines for Top (7th Edition)
Performance Editors in Chief: Joseph L. Cavinato,
Shoshanah Cohen and Joseph Roussel Anna E. Flynn, Ralph C. Kauffman
Learn to view your supply chain as a stra- An A to Z encyclopedia of best practices,
tegic asset and develop a supply chain this book provides a synthesis of the
strategy that supports your organization’s leading roles and jobs within the profes-
goals. Cohen and Roussel focus on numerous examples of how sion as they are evolving. Supply manage-
companies have adopted and adapted five principles that provide ment is in a continuous period of expansion. This handbook
powerful methods for organizing and implementing supply chain looks forward to the field of tomorrow and where opportunities
improvements within organizations. *Content: All Exams for the profession will lie. It offers ISM’s scan of the profession,
from buying to purchasing and supply, discussions from leading
316 pages/2005 consulting firms as to their observations of the strategic direc-
2 lbs.; Item #B72 tion of the profession, and a study by the A.T. Kearney Center
for Strategic Supply Leadership focusing on the profession’s
future leadership. *Content: All Exams
Finance for Managers
900 pages/2006
Harvard Business School USD $129/ISM Members USD $124
4 lbs.; Item #4
Finance for Managers is designed to pro-
vide comprehensive advice, personal
coaching, background information and
guidance on the most relevant topics in Straight to the Bottom Line™
business. Drawing on rich content from Robert A. Rudzki, Douglas A. Smock,
Harvard Business School Publishing and Michael Katzorke and Shelley Stewart, Jr.
other sources, these concise guides are The book provides a clear roadmap for
carefully crafted to provide a highly prac- increasing shareholder value. The authors
tical resource for readers with all levels of experience. Each detail the advantages of the theory and
volume is closely reviewed by a specialized content adviser from show how it is implemented — with enor-
a world-class business school. *Content: All Exams mous benefits — by several different com-
panies. Their examples can apply to any
210 pages/2003 business that realizes the importance of
1 lb.; Item #B89
building relationships with its various constituents.
*Content: Exam 3
Protecting Your Company’s 278 pages/2006

2 lbs.; Item #B81
Intellectual Property
Deborah E. Bouchoux
In this new age of instant global com-
munication and virtually unlimited
electronic access, the risk of losing con-
trol over your company’s intellectual
property — its trademarks, copyrights,
patents and trade secrets — has never
been greater. Protecting Your Company’s Intellectual Property shows
you how to identify your company’s protectable assets, initiate
steps to protect those assets and use them to generate additional
income for your firm. It will also help you to construct a pow-
erful barrier against competitive forces that could dilute or
destroy its value. *Content: Exam 3
262 pages/2001
2 lbs.; Item #B87

Professional
Credentials
New Edition!
The Lean Extended The Economist: Guide to
Enterprise Business Planning (2nd edition)
Terrence Burton and Steven Boeder Graham Friend and Stefan Zehle
The Lean Extended Enterprise demon- To get any new business idea off the
strates how to integrate lean, Six Sigma, ground or develop and better manage
Kaizen, and enabling technologies, net- an existing business, you must have a
works, exchanges and portals into a total plan — and if you need to raise funds to
business improvement initiative. The finance the business or get the approval
book also illustrates how to develop, of senior management, it must be con-
organize, launch and lead a successful vincing. This book is designed for those with an inspired idea
enterprise-wide lean operating philosophy, from the executive who wish to translate it into a successful new business or incor-
suite to the shipping dock, through the total value chain. With porate it within an existing company. It also describes a busi-
methods, case studies, examples, models and other valuable tools, ness planning process that will support the preparation of a
the book explains how to apply lean to nontraditional processes compelling business plan and the creation and development
such as product development, engineering, customer service, pro- of a successful business. *Content: Exam 2
duction planning and other support functions. *Content: Exam 2
281 pages/2009
272 pages/2003 2 lbs.; Item #B105
2 lbs.; Item #B88
Strategy: A View From Quality Essentials: A

the Top (2nd edition) Reference Guide From A to Z
Cornelis A. De Kluyver and Jack B. ReVelle
John A. Pearce ll This book offers more than 120 essential
Strategy: A View From the Top is quality topics alphabetized and illustrated
designed to be a practical guide for for easy reference for everyone who cares
executives, MBAs and executive MBA about continuous improvement. As a quick
students, and serves as critical back- reference guide with a focus on the phi-
ground reading for a wide variety losophies and practices of quality manage-
of strategic scenarios. As a focused, highly readable, top- ment, this book is an excellent resource. Explanations of key
management perspective, the book links strategy formulations concepts are provided along with examples of tools, tables,
to implementation and organizational change. With a greater charts and illustrations to help gain a thorough understanding.
focus on knowledge and brand value as strategic resources, it Topics include benchmarking, Kaizen, control charts, design
offers an expansive section on industry evolution and implica- of experiments, Kano model, process capability and statistical
tions for crafting strategy. *Content: Exam 3 quality control. *Content: Exam 2
159 pages/2006 245 pages/2004

1 lb.; Item #B93 1 lb.; Item #B92
*All Supplemental Reading List books have content that applies to all three CPSM® Exams. However, as indicated, some books do focus more on
content included in one exam.
Members Save on the CPSM®

Product Member Nonmember
CPSM® Exams
Exams 1, 2, 3 USD $180/exam USD $265/exam
Bridge Exam USD $180/exam USD $265/exam
CPSM Original Application Fee
®
USD $90 USD $150
International Shipping Surcharge
(For all applicants outside the U.S.
USD $70 USD $70
and Canada, contact ISM Customer
Service if you have a shipping account.)
Rush Fee (additional) USD $75 USD $75
CPSM® Study Materials Average savings USD $30 each List price

CPSM® Exam and CPSM® Bridge Exam
Review Courses
The CPSM ® Exam and Bridge Exam Review courses are
designed to help supply management professionals prepare for
the CPSM ® Exams. Course content covers topics within the
CPSM ® and includes content from the CPSM ® Study Guide, the
ISM Professional Series and includes exercises, case studies and
sample exam questions. These review courses are a supplement
to a candidate’s practical experience and individual learning.
Program Item # Dates Location
CPSM® Exam Review

4249 July 29-31, 2009 Chicago, IL
Course
CPSM® Bridge Exam September 14-15,

4243 Baltimore, MD
Review Course 2009
CPSM® Exam Review October 26-28,

4251 Atlanta, GA
Course 2009
Register at www.ism.ws, then Seminars, or

call 800/888-6276 or +1 480/752-6276, option 8.
CPSM® Bridge Exam Review Course: USD $1,595/ISM Members USD $1,295
CPSM® Exam Review Course: USD $1,795/ISM Members USD $1,495
On-Site Testing and Review

CPSM® and CPSM® Bridge Exam
On Your Schedule — At Your Location
Get your team certified at your company’s location and on a schedule that meets your business
needs. With on-site testing, you control the environment and create the atmosphere that best
matches your organizational culture.
A team of certified and accredited professionals translates into organizational effectiveness,

efficiency and overall operational success. From the bottom line to the top ranks, the entire
organization benefits from the impact of certification.
• Save time, travel, money • Think and compete globally • Get a team with multi-
• Develop and maintain a • Increase the rate of program dimensional expertise in all
certified workforce completion areas of supply management
Through your support and encouragement, employees

For more information, contact
realize increased performance, greater job satisfaction
Kathy Braase or Trish True at 800/888-6276 or
and a heightened sense of professional empowerment.
480/752-6276, extension 3061 or 3086,
In addition to testing, ISM offers a CPSM review and
®
or by e-mail at kbraase@ism.ws or ttrue@ism.ws.
preparation course. Minimum number required for
on-site testing.

NEW! ISM’s CPSM® Exam and Bridge Exam
Professional
Credentials
Online Review Courses
You can now take online review courses from anywhere in the world for the CPSM® Exam
and CPSM® Bridge Exam through the ISM Knowledge Center. These courses save time,
money and eliminate additional travel expenses — a green, sustainable training solution in a
tight economy.
Global in scope, CPSM® Exam and Bridge Exam review courses enable candidates to assess
their knowledge acquired through education and experience against the content tested in
CPSM® and CPSM® Bridge Exams.
Participants get an in-depth review and assessment of the material in the

CPSM® Study Guide by tailoring the course to their specific study needs.
This interactive course includes sample test questions, case studies and
bonus supplemental content developed by subject-matter experts. This
bonus content gives candidates additional study material for tasks with
the most questions on the exam. Get immediate feedback with this
online review course to customize your personal study program.
The CPSM® Exam Review is designed to help prepare supply

professionals for taking the three CPSM® Exams.
#3969 C
PSM® Exam #1 Review: Foundation
of Supply Management
#3970 C
PSM® Exam #2 Review: Effective
Supply Management Performance
Coming Soon!
#3971 CPSM® Exam #3 Review: Leadership
in Supply Management
USD $195 Members/USD $295 Nonmembers
#3968 CPSM® Bridge Online Review Course

This review course is designed for current
C.P.M.s with a bachelor’s degree as part of their
preparation for taking the CPSM® Bridge Exam.
It covers contemporary content not included in
the C.P.M. Exams. It is not intended for those
planning to take the full CPSM® Exams.
USD $195 Members/USD $295 Nonmembers
To register for CPSM® Online Review Courses,

go to www.ism-knowledgecenter.ws. For more
information, contact ISM Customer Service at
800/888-6276 or +1 480/752-6276, option 8.

C.P.M. Exam Registration Deadline IS
September 30, 2009
LAST CHANCE TO TAKE C.P.M. EXAMS IS
DECEMBER 31, 2009

Don’t miss this opportunity to earn a globally recognized credential to boost your
competitive edge in today’s tough job market.
As long as you register for your exams by September 30, 2009, Complete Exams — There are four (4) exam modules you
you have one year from your registration date or December 31, must pass to apply for your C.P.M.
2009, whichever comes first, to complete your exams. But Module 1: Purchasing Process
don’t wait until the last minute to actually take your exams.
ISM recommends that you complete all your C.P.M. Module 2: Supply Environment
Exam modules as soon as possible to avoid any sched- Module 3: Value Enhancement Strategies
uling issues. Don’t get caught in the rush — get your C.P.M. Module 4: Management
now!
The C.P.M. Exams are administered by computer at Prometric
After December 31, 2013, the C.P.M. designation will be in Testing Centers. For Prometric Testing Center locations, visit
recertification-only status. At that time, ISM will only accept www.prometric.com/ism. For any questions, please call ISM
C.P.M. recertifications and will no longer accept new C.P.M. Customer Service. C.P.M. Exam scores are valid for five years
original applications. from the date taken or until December 31, 2013 — whichever
comes first.
What if I don’t pass one or more modules? You will be
able to retake the module(s) (as space is available at the test site) Apply for Certification — Eligible candidates who have
that you failed throughout 2009. However, the last day that passed all four C.P.M. modules may apply for C.P.M.
anyone can take a C.P.M. Exam, whether it is a first time or a Original/Original Lifetime Certification. The last day to apply
retake exam, is December 31, 2009. If you tested as part of an for an Original/Original Lifetime C.P.M. is December 31,
on-site program, contact your employer for information on 2013. Applications are available on the ISM Web site by
retesting. selecting Professional Credentials and then Certification
Forms.
Eligibility — All C.P.M. applicants must have (a) five years of
full-time professional (nonclerical, nonsupport) supply man- Recertify — C.P.M.s are required to be recertified every five
agement experience OR (b) have a bachelor’s degree from a years with at least 84 Continuing Education Hours (CEHs).
regionally accredited institution (or international equivalent) The value of your expertise is predicated upon your ability to
and three years of full-time professional supply management incorporate the latest strategies and techniques into your daily
experience. processes.
ISM will evaluate work experience for a nominal fee for can- C.P.M.s in good standing can apply for Lifetime status when
didates who are unsure if their experience is considered appli- they meet the 18-year experience criteria.
cable to the C.P.M. program. To download the form, please
visit the Professional Credentials section of the ISM Web site Questions? Contact ISM Professional Credentials at
and select Certification Forms. certification@ism.ws or call 800/888-6276 or 480/752-6276,
extension 3027.
Prepare for Your Exams — Many C.P.M. study materials are

still available but are limited in quantity. To order, go to www.
ism.ws; select Products, then C.P.M. Study Materials. Get C.P.M. Study Materials
at 25% to 50% Off
What a great way to round out your desk references
library or your C.P.M. Exam study materials.
Visit www.ism.ws/831 and save.
The C.P.M. Advantage

C.P.M.s in good standing with a bachelor’s degree from a regionally accredited
institution (or international equivalent) have an advantage in earning the CPSM®
— Only one Bridge Exam.

ISM Special Events and Conferences
Sustainability and Social Global Supply Management

Responsibility Conference Conference
November 5-6, 2009 December 3-4, 2009
Marriott Inn and Conference Center UMUC The Pointe Hilton – Tapatio Cliffs Resort
Adelphi, MD Phoenix, AZ
Diversity Supply
10th Annual Services Management Summit
Conference Women Executive Supply Management Summit
December 3-4, 2009 Hispanic Supply Management Summit
The Pointe Hilton — Tapatio Cliffs Resort Black Executive Supply Management Summit
Phoenix, AZ
February 2010
San Diego, CA
20th North American ISM 95th Annual

Research and Teaching International Conference
Symposium and Educational Exhibit
March 11-12, 2010 April 25-28, 2010
Tempe, AZ San Diego, CA
Unless otherwise noted, registration opens 3 to 4 months prior to the event.

Check the ISM Web site at www.ism.ws, Education — Seminars, Conferences for updates.

EducationalProducts
Self-Study Workbooks Need a creative blueprint to solve your supply

operation challenges? Our educational products
Books
bring you the best information, methods and
practices from experts and supply management
Focus On Series
practitioners around the globe.
ISM-ADR School for supply management • Gain the necessary skills to advance your career.
• Learn world-class strategies from the industry’s
top experts.
• Broaden your foundation of knowledge of each
area within supply management.
• Expand your understanding of complex processes
when you cross-reference study materials.

EducationalProducts
Self-Study Workbooks
Need to brush up on specific areas of supply management? Do it yourself with these
Self-Study Workbooks. Work at your own pace and earn more CEHs.
CPSM® Bridge Exam Self-Study Fundamentals of Purchasing

CPSM® Bridge exaM
Self-Study Workbook Workbook Course Eberhard E. Scheuing
Especially designed for C.P.M.s with a bach- An in-depth discussion of operating policies and procedures,
elor’s degree studying for the CPSM® Bridge ordering, supplier selection, and evaluation, inventory manage-
Exam, this workbook uses the CPSM® Study ment and record-keeping. The differences between price and cost
Guide to provide an overview of the types of are analyzed, along with negotiation, bidding, management
material covered on the CPSM® Bridge Exam. quality and performance. (14 CEHs)
It includes supplemental content developed by 188 pages/1995; 3 lbs.; Item #FPW
subject-matter experts, review questions and case studies for selected
Bridge specific tasks. There is a post-test to evaluate your increased
knowledge. Not for candidates taking the full CPSM® Exams. Legal Aspects of Supply Management
Educational
(21 CEHs) (3rd Edition, formerly Purchasing and the Law)
Products
Note: The CPSM ® Study Guide is necessary to use this workbook. Helen M. Pohlig
This self-study course is equivalent to the ISM Knowledge Center This updated workbook encompasses the legal aspects of con-
CPSM ® Bridge Exam Online Review course. tract law that every supply professional needs to know about
the legal system in the United States. Practical examples of
400 pages/2009 day-to-day business transactions are included. (14 CEHs)
3 lbs.; Item #6001 236 pages/2008; 3 lbs.; Item #PLW
Self-Study Workbooks for each CPSM® Exam will be available in late
summer 2009. Managing and Improving Supplier
Performance
Power Negotiations: Unlock Your Powers of
Richard G. Weissman
Influence and Persuasion
Learn the methods necessary to harness the collective power of
Michael L. Bohon
the supply base and use it as a competitive advantage. This work-
Learn the basic concepts of negotiation, the steps involved and the book provides a strategic and tactical framework for managing
skills needed to become proficient and successful. This workbook commercial relationships with members of the supply base.
includes a range of negotiation topics for those new to supply (14 CEHs)
management or experienced professionals seeking to review their 173 pages/2005; 3 lbs.; Item #MISPW
skills or enhance those of their staff. (14 CEHs)
328 pages/2006; 3 lbs.; Item #PN
Contract Development and Administration
Martin J. Carrara
Tools for Operations and Supply Chain
Efficiencies Learn how to define the elements of an enforceable contract,
integrate contract development into all phases of the source selec-
Joseph Cavinato, Anna Flynn and James Martin
tion process, negotiate contract terms, appreciate the cost and
Explore how business needs translate into purchasing challenges, risk aspects of various contract provisions, and measure and mon-
identify sensitivities that impact the bottom line and apply tools itor contract performance. This workbook also provides the fun-
that create solutions. Gain insights into cost allocation, inventory damentals for successful contract management. (14 CEHs)
management, effective use of cash/credit and payment terms, and 200 pages/1999; 3 lbs.; Item #CDAW
how to apply learning curves in negotiations and contracting.
(14 CEHs)
*Note: This self-study course is equivalent to the ISM Knowledge Center

Cost-Reduction Toolbook online course.
190 pages/2001; 3 lbs.; Item #5006
Each Workbook USD $199 each/ISM Members USD $159

Project Management for Purchasing
Professionals SAVE!
USD $170 each/ISM Members USD $135
Two or More Workbooks
Richard G. Weissman
An introduction to project management in the supply manage-
ment profession. Learn how to integrate project management
principles into the decision-making process. Examples are
included that can be applied to any organization. (14 CEHs)
127 pages/1999; 3 lbs.; Item #PMPPW

EducationalProducts
Books
The Supply Management

New Edition!
ISM GloSSary Handbook (7th Edition)
ISM Glossary of Key Supply
of Key Supply ManaGeMent terMS fIfth edItIon
Editors in Chief: Joseph L. Cavinato,

Management Terms Anna E. Flynn, Ralph C. Kauffman
(5th Edition) An A to Z encyclopedia of best practices,
Compiled by ISM this book provides a synthesis of the leading
roles and jobs within the profession as they
Editors
The ISM Glossary of Key Supply Management

Terms is a valuable reference tool for supply are evolving. Supply management is in a
professionals, academics, researchers and students. Greatly continuous period of expansion. This hand-
expanded, the fifth edition includes information from all disci- book looks forward to the field of tomorrow and where the
plines within supply management. What a great study tool for opportunities for the profession will lie in the future. It offers
the CPSM® Exams. ISM’s scan of the profession, from buying to purchasing and
Want to include the ISM Glossary of Key Supply Management Terms in
supply, observations from leading consulting firms on the stra-
your organization’s electronic library or intranet? Contact ISM Customer tegic direction of the profession, and a study by the A.T. Kearney
Service for details about a site license, including customization options. Center for Strategic Supply Leadership focusing on the profes-
Standard site license fee is USD $995 for two years. sion’s future leadership.
220 pages/2009 900 pages/2006

2 lbs.; Item #GL5 4 lbs.; Item #4
Global Logistics Management Purchasing and Supply

Kent N. Gourdin Management (13th Edition)
As the globalization of trade gathers Michiel R. Leenders, Harold E.
momentum, competition is becoming pro- Fearon, Anna E. Flynn and P. Fraser
gressively f iercer and opportunities for Johnson
gaining an edge over competitors are increas- A leading text for supply management
ingly diff icult to realize. Investigate the courses. Practical case studies help you
nature of individual logistics activities and gain a more thorough understanding of
see how they can be interwoven to form integrated systems. issues including continuous improve-
Examples of real-world applications of the principles discussed ment, focused operations, participatory management, global
are drawn from organizations in various countries around the competition and other current topics.
world that ref lect recent technological developments and current
preoccupations — security and effective supply chain 564 pages/2005
management. 3 lbs.; Item #K1
318 pages, 2006

2lbs.; Item #B100
Six Sigma for Managers Mastering Business Negotiation

Greg Brue Roy J. Lewicki and Alexander Hiam
This book contains today’s most dynamic Use this book as a working guide for quick
management approach for dramatically study and preparation before any negotiation
improving product and process quality — in any kind of business. The reader is walked
along with tips for maintaining employee through negotiating pitfalls and opportunities
enthusiasm and involvement. Six Sigma for with real-world examples. This easy-to-use
Managers is a step-by-step guidebook for book includes new research, updated exam-
understanding and managing every facet ples and advice on electronic negotiations via e-mail. Become
of this landmark quality initiative. Supply a master of negotiation by following the suggestions, using the
managers who face quality-related issues will find this book new self-assessment tool and helpful appendixes.
helpful.
303 pages, 2006
2lbs.; Item #B99
189 pages/2002
1 lb.; Item #B52

EducationalProducts
Books
Purchasing and Supply Chain Lean Supply Chain

Management (4th Edition) Management: A Handbook
Robert M. Monczka, Robert B. Handfield, for Strategic Procurement
Larry C. Giunipero, James L. Patterson Jeffrey P. Wincel
The fourth edition of Purchasing and Supply This book offers a powerful and profitable
Chain Management provides current and thor- method for strategic procurement. Using
ough coverage of this critical area of the practical examples and tools, it provides an
supply chain. This book is a text, a reference overall strategic view of lean as it applies to
and one of the leading strategy and pur- supply chain management.
chasing books. It will help you gain contextual insights and
knowledge into the strategies, processes and practices of pur-
348 pages/2003
chasing through many cases and examples. USD $45/ISM Members USD $40
1 lb.; Item #B65
Educational
Products
734 pages/2005
3 lbs.; Item #B101
Strategic Supply Chain The Only Negotiating Guide

Management: The 5 You’ll Ever Need: 101 Ways
Disciplines for Top to Win Every Time in Any
Performance Situation
Shoshanah Cohen and Joseph Roussel Peter B. Stark and Jane Flaherty
Learn to view your supply chain as a stra- Authors Stark and Flaherty, consultants to
tegic asset and develop a supply chain some of the country’s top companies, take
strategy that supports your organization’s the dread out of persuasion. Their 101
goals. Cohen and Roussel include winning tactics make powerful negoti-
numerous examples of how companies have adopted and adapted ating skills easy and accessible, giving you the tools and knowl-
five principles that provide powerful methods for organizing edge you can put to use right away.
and implementing supply chain improvements.
207 pages/2003
1 lb.; Item #B67
316 pages/2005
2 lbs.; Item #B72
On-Demand Supply Green to Gold

Management Daniel C. Esty and Andrew S. Winston
Douglas A. Smock, Robert A. Rudzki and Explore what every executive must know
Stephen C. Rogers to manage the environmental challenges
Provides expert advice for procurement, IT facing society and business. Read clear
and finance executives to enable faster adop- how-to advice and concrete examples
tion of the right strategies, processes and best from companies like BP, Toyota, IKEA,
practices. Learn how to prioritize, sequence GE and Nike that are achieving both
and match tools to strategic needs and budget realities and delin- environmental and business success.
eate which metrics must be in place to achieve success. Written for executives at every level and
for businesses of all kinds and sizes, you will be guided through
309 pages, 2007 a complex new world of resource shortfalls, regulatory restric-
2lbs.; Item #B97
tions and growing pressure from customers and other stake-
holders to strive for sustainability.
366 pages, 2006

3lbs.; Item #B98

EducationalProducts
Books
Everyone Negotiates: 101 Score! A Better Way to Do

Winning Tactics Business
Peter B. Stark and Jane S. Flaherty Thomas T. Stallkamp
Negotiation is a skill everyone can learn To maximize long-term profits, companies
and perfect. Learn how to create a win- and their managers must focus more on the
win outcome in virtually every negotia- win-win collaboration with business partners
tion situation, with 101 tactics guaranteed rather than compliance. Stallkamp pioneered
to put you inside the mind of even the new strategies for collaboration as president
strongest negotiator. Identify effective of Chrysler Corporation. His breakthrough strategy, “Score,”
tactics, when to use them and what to do emphasizes the use of a business model that focuses on the value
if they are used on you. proposition obtained from using strategic partnerships, and how
it can be implemented within most organizations.
210 pages/2002
1 lb.; Item #B55 228 pages/2005
2 lbs.; Item #B79
Integrated Cost Reduction Supply Chain in 90 Minutes

Ron Nussle Jr. and Jim Morgan Stuart Emmett
This is a vital resource for CEOs, execu- Emmett focuses on key concepts of modern
tives and other business practitioners who supply management being used today, dis-
know that continuous cost reduction is at tilling his information into eight supply
the center of any successful enterprise. chain rules and five key aspects of the pro-
Written in an accessible style with non- fession. He also expands with greater detail
technical explanations of what cost is and into the historical milestones that have taken
the basic elements of cost reduction, place over the last 40 years, and gives practical summaries of various
Integrated Cost Reduction provides both the operations, strategies and approaches.
basics and advanced strategies for running a leaner operation.
126 pages/2005
194 pages/2004 1 lb.; Item #B78
1 lbs.; Item #B82
Multisourcing: Moving Beyond Dictionary of International

Outsourcing to Achieve Growth Trade (7th Edition)
and Agility Edward G. Hinkelman
Linda Cohen and Allie Young An essential resource for international
Cohen and Young describe how yesterday’s trade terminology, this book is one of the
ad hoc sourcing approaches are ineffective in most respected and well-known profes-
today’s business climate. Based on extensive, sional dictionaries in the world. It is in
multiyear research, this book unveils a new use in more than 100 countries by importers,
operational model of multisourcing. Through practical frame- exporters, bankers, shippers, logistics
works and illustrative company examples, the authors guide professionals, attorneys, economists and government officials.
managers in creating a customized plan for managed Learn international trade terms such as ad valorem, C-TPAT,
multisourcing. most favored nation, NAFTA, antidumping, 24-Hour Rule,
counter-trade, FOB, ocean bill of lading, letter of credit, FAST,
242 pages/2006 Harmonized Tariff Schedule and many more.
2 lbs.; Item #B83
720 pages/2006
3 lbs.; Item #B94

EducationalProducts
Books
Performance Management: Managing Business Ethics:

Finding the Missing Pieces Straight Talk About How to
(to Close the Intelligence Gap) Do It Right (4th Edition)
Gary Cokins Linda K. Trevino and Katherine A. Nelson
Get a detailed look at activity-based perfor- Offering a highly realistic, down-to-earth
mance management. With concepts on how look at ethics in the workplace, Trevino and
to measure progress and effectiveness, this Nelson help you identify and solve ethical
work is applicable to strategic purchasing dilemmas, understand why people behave the
organizations. Performance Management also offers suggestions way they do and help you design a culture that will promote
and methods to execute these strategies. It comes with Web site ethical behavior in your organization. The book also focuses
backup and is a great addition to your resource library. on hiring, managing, assessing performance, disciplining, firing,
incentives for staff and dealing with customers and suppliers.
Educational
284 pages/2004
Products
2 lbs.; Item #B80 407 pages/2007
2 lbs.; Item #B85
Supply Market Intelligence: Strategic Supply

A Managerial Handbook for Management: Creating the
Building Sourcing Strategies Next Source of Competitive
Robert B. Handfield Advantage
This book charts the course to success for Robert J. Trent
executives seeking to lead their organizations Create your competitive advantage with a
to supply chain management maturity. It is clear framework for moving beyond pur-
intended for supply executives struggling chasing and into strategic supply manage-
with the challenges of an uncertain supply ment. A roadmap to developing a successful
market environment and whose supply chain function is constantly supply management organization and processes that consistently
buffeted by unexpected changes in customer requirements and delivers reliable sources.
commodity prices.
302 pages/2007
637 pages/2006 3 lbs.; Item #B95
3 lbs.; Item #B84
Global Sourcing & Purchasing

Post 9/11
Michel Assaf, Cynthia Bonincontro and
Stephen Johnsen
Importing and exporting products into the
United States post-9/11 is dramatically more
complex and expensive with the addition
of numerous new laws, regulations and
requirements of various agencies. This
comprehensive reference provides innova-
tive purchasing, logistics and supply chain management techniques
for acquiring customers, reducing costs and improving total
supply chain per formance while ensuring required
compliance.
Membership — Your tool
for savings.
311 pages/2006
3 lbs.; Item #B96

EducationalProducts
FOCUS ON Series
New Lower Price*
Focus on Services Focus on Cost Containment Strategies
Purchasing This collection of more than 30 prev iously published ISM
This collection of 47 articles from articles provides an in-depth look at the strategies used by pur-
past ISM publications features arti- chasing and supply managers to contain costs throughout the
cles on general services purchasing supply chain. Topics covered include establishing a cost control
and technology, as well as catego- program, approaches to cost containment, cost/price analysis,
ries of services purchasing including supplier-focused strategies and special cost control
advertising, construction, con- considerations.
sulting, healthcare, legal services,
temporary labor, travel, utilities and 81 pages/2003
Was USD $45/ISM Members USD $25
telecommunications and waste 1 lb.; Item #3004
management/janitorial services.
Now USD $34/ISM Members USD $19
148 pages/2003
1 lb.; Item #3006
Now USD $34/ISM Members USD $19 Focus on Negotiations

(2nd Edition)
Focus on Negotiations provides an in-depth look at negotia-
tion basics, planning and preparation, effective negotiating
Focus on Supply Chain Management techniques and strategies, complex negotiation situations and
(2nd Edition) the use of technology in negotiations. This collection of more
From the basic definitions of supply chain management to supply than 40 previously published ISM articles gives you all the
chain research, this collection of 52 previously published ISM information you need for win-win negotiations.
articles explores the benefits and practices of supply chain man-
agement. Article subjects include supply chain goals and objec- 87 pages/2003
tives; global considerations; supplier selection, development and 1 lb.; Item #FONEG
management; supply chain tools and strategies; and insights for
implementing a supply chain program. Now USD $34/ISM Members USD $19
199 pages/2003
1 lb.; Item #30012
Now USD $34/ISM Members USD $19 Focus on the Legal Aspects of Supply
Management
A collection of more than 40 previously published ISM articles
relating to contracting and legal issues. Sections include articles
on basic contracting subjects, the Uniform Commercial Code
Focus on Contract Execution,
(UCC), international contracting, the effect of electronic com-
Implementation and Administration
merce on contracting, and special situations such as patent law,
This collection of 43 previously published ISM articles explores environmental concerns and antitrust issues.
the various phases of the contract process, from the initial stages
of contract writing to managing and enforcing the contract.
89 pages/2003
Other topics include various types of contracts, special contract Was USD $45/ISM Members USD $25
1 lb.; Item #3003
situations and contract implementation.
120 pages/2003
1 lb.; Item #3005

*Prices do not apply to previous orders.
Save when you buy all six books in the

Focus On Series!

As the supply management th us
profession expands, so does ct wi
e
the need to network, share best C onn n ;c
om
ed i
k
practices and stay connected. Th
e w ;l i n
ww ok ; co m
Institute for Supply Management™ ac e bo
;f
www
(ISM) has established supply
management groups within many
social networking sites to make
n
building your network easier tha
ever!
Connec
t with
Gain insights into the challenges us
nt www
faced by other supply manageme ; pl a x
o ; co
professionals and keep current m
w w w ;t
on ISM news and events by w i t te
r;com
connecting with us today.
Th e s e d ays , you R EALLY ne e d t he
ISM and ADR North America have integrated their respective Professional Development programs to form the ISM-ADR
School for Supply Management. This strategic alliance provides powerful benefits to organizational training programs.
Combined, ISM and ADR provide organizations access to the highest level of supply management education, delivering
customized professional development programs internationally.
The ISM-ADR School for Supply Management Target Your Critical

offers clients a long list of expanded opportunities,
including:
Training Needs
• Customized in-company training and online Development Needs Analysis (DNA) is a Web-based
learning programs tool for identifying the knowledge of procurement staff
and creating a personal development profile (PDP)
• Development Needs Analysis (DNA), a Web-
for each member of the team. ISM and ADR program
based tool for identifying the knowledge of
procurement staff and creating a personal managers develop the survey-question set for each client
development profile for each participant company, creating a questionnaire that covers every area
that applies. This nonthreatening survey is delivered to
• Global reach with multilingual instructors
individual desktops for each professional to take at his or
• Professional development at every level, from her own pace using a unique login and password.
buyers to executives

ri g h t s ki l l s i n t h e ri g h t h a n d s …
ISM-ADR School for Supply Management

Leadership Delivered.
Reduce Training Costs

With rising operational and training costs, executives For more information, please contact:
stress the need to reduce expenditures and improve key
supply management skills to meet the challenges of the Rene Yates Toni Caserta
800/888-6276, 800/888-6276,
current economy.
extension 3080 extension 3095
ryates@ism.ws acaserta@ism.ws
ISM can help. By investing in training — held at your
location — you can minimize time away from the office Join the ISM-ADR School for Supply
while still offering training in cost reduction, negotiations, Manangement Networking Group on Linkedin!
strategic sourcing or other supply management skills. Go to www.linkedin.com/e/vgh/1985842/
ISM’s Professional Development programs provide best-

in-class educational offerings to an ever-changing global
marketplace. Our instructors are seasoned practitioners
who hail from public, private and academic sectors.

ProfessionalSeminars
PROFESSIONAL SEMINARS ISM offers the educational tools you need to

hammer the competition. From professional
ISM Satellite SEMINARS seminars to online courses, we’re developing
new tools to help you power through the obsta-
OnlinE Learning — cles and remodel your career. Increase your
ISM KNOWLEDGE CENTER self-reliance, confidence and abilities. Learn
new ideas and take home the right tools to out-
perform the competition.

by Topic
ANALYTICAL AND FINANCIAL CONCEPTS NEGOTIATION AND COLLABORATION

Finance for the Supply Management Advanced Negotiation Strategies: Advanced
Professional...................................................................... 29 Concepts and Techniques for Optimizing
Value Through Negotiations...........................................28
COST-REDUCTION STRATEGIES Legal Negotiations.......................................................... 30
Capital Equipment Purchasing: Big Risk, Power Negotiations: Unlock Your Powers of
Big Dollars, Big Results....................................................28 Influence and Persuasion................................................ 30
Driving Down Costs Through Cost/Price
PROCESS IMPROVEMENT
Analysis............................................................................. 29
Improving MRO Management....................................... 29 Integrating Project Management Into
Reducing and Controlling Cost With Supply Management....................................................... 29
Cost-Containment Strategies........................................ 30
PURCHASING
Resisting Price Increases and Implementing
Cost Improvement Initiatives..........................................31 Fundamentals of Purchasing: The Building
Blocks of World-Class Professionalism......................... 29
GLOBAL POSITIONING
SERVICES PURCHASING
The Supply Manager’s Guide to Doing
Business in China..............................................................31 Strategic Services Procurement: Applying
The Supply Manager’s Guide to Doing Strategic Sourcing Principles to the
Business in India...............................................................31 Procurement of Services..................................................31
The Supply Manager’s Guide to Doing STRATEGIC POSITIONING

Business in China and India.............................................31
Best Practices in Procurement........................................28
INVENTORY CONTROL Commodity Teams: Leveraging Value
Principles of Effective Inventory Management............ 30 Across the Entire Organization.......................................28
LEGAL CONSIDERATIONS SUPPLIER RELATIONS
Professional
Leading and Managing Supply Relationships............. 30
Seminars
Administering Contracts: From Start to Finish.............28
Contracting Basics: What All the Ts and Cs Mean.......28 Supplier Relationship Management for
Collaboration, Impact and Business Success...............31
Contracting for Purchasing and Supply
Management: Beyond the Basics...................................28 PROFESSIONAL CREDENTIALS
Legal Aspects of Supply Management:
The Basics You Need to Succeed.................................. 30 CPSM® Exam Review Course .........................................28
Legal Considerations of Software Licensing CPSM® Bridge Exam Review Course.............................28

and Other Technology-Related Agreements.............. 30 CPSM® Review Instructor Courseware
Performance-Based Statement of Work (SOWs): Program (Train-the-Trainer)............................................ 29
Maximize Supplier Performance.................................... 30
LOGISTICS AND TRANSPORTATION

Integrating Purchasing, Logistics and
Inventory With Suppliers................................................ 30
Introduction to Logistics and Transportation
Operations, Concepts and Practices............................ 30
Travel Restrictions?
Contact Rene Yates, CPSM, C.P.M., or Toni Caserta at 800/888-6276,
extensions 3080 and 3095, to bring any seminar to your
organization’s location.
See pages 20 and 21 for more information.

by Location
Arizona Month/Year Program #
Legal Negotiations Oct ‘09 4275
Legal Aspects of Supply Management: The Basics You Need to Succeed Nov ‘09 4394
Strategic Services Procurement: Applying Strategic Sourcing Principles to the Dec ‘09 4455
Procurement of Services
The Supply Manager’s Guide to Doing Business in China and India Dec ‘09 4362
Fundamentals of Purchasing: The Building Blocks of World-Class Professionalism Jan ‘10 4520
Legal Considerations of Software Licensing and Other Technology-Related Agreements Feb ‘10 4550
Contracting Basics: What All the Ts and Cs Mean Mar ‘10 4490
Improving MRO Management Mar ‘10 4351
California
Contracting Basics: What All the Ts and Cs Mean Jun ‘09 4487
The Supply Manager’s Guide to Doing Business in China Aug ‘09 4361
The Supply Manager’s Guide to Doing Business in India Aug ‘09 4366
Advanced Negotiation Strategies: Advanced Concepts adn Techniques for Feb ‘10 4445
Optimizing Value Through Negotiations
Contracting for Purchasing and Supply Management: Beyond the Basics Mar ‘10 4425
Legal Aspects of Supply Management: The Basics You Need to Succeed Mar ‘10 4385
Best Practices in Procurement May ‘10 4462
Principles of Effective Inventory Management Jun ‘10 4337
Contracting Basics: What All the Ts and Cs Mean Aug ‘10 4492
Florida
Commodity Teams: Leveraging Value Across the Entire Organization Sept ‘09 4444
CPSM Review Instructor Courseware Program (Train-the-Trainer)
®
Nov ‘09 4301
Contracting Basics: What All the Ts and Cs Mean Jan ‘10 4489
Resisting Price Increases and Implementing Cost Improvement Initiatives Feb ‘10 4272
Fundamentals of Purchasing: The Building Blocks of World-Class Professionalism Mar ‘10 4521
Power Negotiations: Unlock Your Powers of Influence and Persuasion May ‘10 4570
Georgia
Advanced Negotiation Strategies: Advanced Concepts and Techniques for Oct ‘09 4449
CPSM® Exam Review Course Oct ‘09 4251
Leading and Managing Supply Relationships Nov ‘09 4543
Illinois
Fundamentals of Purchasing: The Building Blocks of World-Class Professionalism Jul ‘09 4534
Principles of Effective Inventory Management Jul ‘09 4336
Capital Equipment Purchasing: Big Risk, Big Dollars, Big Results Jul ‘09 4481
CPSM Exam Review Course
®
Jul ‘09 4249
Integrating Project Management Into Supply Management Aug ‘09 4286
Best Practices in Procurement Sept ‘09 4460
Administering Contracts: From Start to Finish May ‘10 4306
Advanced Negotiation Strategies: Advanced Concepts and Techniques for Jul ‘10 4446
Power Negotiations: Unlock Your Powers of Influence and Persuasion Aug ‘10 4571

Maryland Month/Year Program #
Fundamentals of Purchasing: The Building Blocks of World-Class Professionalism Jun ‘09 4535
Best Practices in Procurement Jul ‘09 4464
CPSM® Bridge Exam Review Course Sept ‘09 4243
Fundamentals of Purchasing: The Building Blocks of World-Class Professionalism May ‘10 4522
Minnesota
Introduction to Logistics and Transportation Operations, Concepts and Practices Jul ‘09 4557
Legal Aspects of Supply Management: The Basics You Need to Succeed Aug ‘09 4391
Contracting Basics: What All the Ts and Cs Mean Aug ‘09 4485
Reducing and Controlling Cost With Cost-Containment Strategies Jun ‘10 4593
Contracting for Purchasing and Supply Management: Beyond the Basics Jul ‘10 4426
Fundamentals of Purchasing: The Building Blocks of World-Class Professionalism Aug ‘10 4523
Resisting Price Increases and Implementing Cost Improvement Initiatives Aug ‘10 4273
Nevada
Performance-Based Statements of Work (SOWs): Maximize Supplier Performance Aug ‘09 4566
Driving Down Costs Through Cost/Price Analysis Oct ‘09 4508
Fundamentals of Purchasing: The Building Blocks of World-Class Professionalism Oct ‘09 4538
Contracting for Purchasing and Supply Management: Beyond the Basics Nov ‘09 4424
Power Negotiations: Unlock Your Powers of Influence and Persuasion Jan ‘10 4584
Contracting Basics: What All the Ts and Cs Mean Jun ‘10 4491
Legal Aspects of Supply Management: The Basics You Need to Succeed Jun ‘10 4386
Integrating Purchasing, Logistics and Inventory With Suppliers Aug ‘10 4261
New York
Supplier Relationship Management for Collaboration, Impact and Business Success Jul ‘09 4327
Professional
Ohio
Seminars
Contracting for Purchasing and Supply Management: Beyond the Basics Jul ‘09 4421
Reducing and Controlling Cost With Cost-Containment Strategies Aug ‘09 4592
Legal Aspects of Supply Management: The Basics You Need to Succeed Jul ‘10 4387
Pennsylvania
Fundamentals of Purchasing: The Building Blocks of World-Class Professionalism Aug ‘09 4530
Strategic Services Procurement: Applying Strategic Sourcing Principles to the Jul ‘10 4387
Procurement of Services
Tennessee
Fundamentals of Purchasing: The Building Blocks of World-Class Professionalism Jul ‘09 4533
Power Negotiations: Unlock Your Powers of Influence and Persuasion Aug ‘09 4580
Resisting Price Increases and Implementing Cost Improvement Initiatives Aug ‘09 4270
Contracting Basics: What All the Ts and Cs Mean Oct ‘09 4488
Fundamentals of Purchasing: The Building Blocks of World-Class Professionalism May ‘10 4522
Integrating Project Management Into Supply Management Jun ‘10 4287
Supplier Relationship Management for Collaboration, Impact and Business Success Jul ‘10 4328
Capital Equipment Purchasing: Big Risk, Big Dollars, Big Results Aug ‘10 4482
Texas
Power Negotiations: Unlock Your Powers of Influence and Persuasion Sept ‘09 4583
Fundamentals of Purchasing: The Building Blocks of World-Class Professionalism Dec ‘09 4539
Best Practices in Procurement Feb ‘10 4461

by Title
Month/Year Location Program #
Administering Contracts: From Start to Finish Sept ‘09 Philadelphia, PA 4305

May ‘10 Chicago, IL 4306
Advanced Negotiation Strategies: Advanced Concepts and Oct ‘09 Atlanta, GA 4449
Techniques for Optimizing Value Through Negotiation Feb ‘10 San Diego, CA 4445
Jul ‘10 Chicago, IL 4446
Best Practices in Procurement Jul ‘09 Baltimore, MD 4464
Sept ‘09 Chicago, IL 4460
Feb ‘10 Dallas, TX 4461
May ‘10 San Francisco, CA 4462
Capital Equipment Purchasing: Big Risk, Big Dollars, Aug ‘10 Nashville, TN 4482
Big Results
Commodity Teams: Leveraging Value Across the Entire Sept ‘09 Tampa, FL 4444
Organization
Contracting Basics: What All the Ts and Cs Mean Aug ‘09 Minneapolis, MN 4485
Oct ‘09 Nashville, TN 4488
Jan ‘10 Tampa, FL 4489
Mar ‘10 Phoenix, AZ 4490
Jun ‘10 Las Vegas, NV 4491
Aug ‘10 San Diego, CA 4492
Contracting for Purchasing and Supply Management: Jul ‘09 Cincinnati, OH 4421
Beyond the Basics Nov ‘09 Las Vegas, NV 4424
Mar ‘10 San Francisco, CA 4425
Jul ‘10 Minneapolis, MN 4426
CPSM® Bridge Exam Review Course Sept ‘09 Baltimore, MD 4243
CPSM Exam Review Course
®
Jul ‘09 Chicago, IL 4249
Oct ‘09 Atlanta, GA 4251
CPSM® Review Instructor Courseware Program — Nov ‘09 Tampa, FL 4301
Train-the-Trainer
Driving Down Costs Through Cost/Price Analysis Jun ‘09 Chicago, IL 4506
Oct ‘09 Las Vegas, NV 4508
Finance for the Supply Management Professional May ‘10 Minneapolis, MN 4515
Fundamentals of Purchasing: The Building Blocks Jul ‘09 Chicago, IL 4534
of World-Class Professionalism Jul ‘09 Nashville, TN 4533
Aug ‘09 Philadelphia, PA 4530
Oct ‘09 Las Vegas, NV 4538
Dec ‘09 Dallas, TX 4539
Jan ‘10 Phoenix, AZ 4520
Mar ‘10 Tampa, FL 4521
May ‘10 Baltimore, MD 4522
Aug ‘10 Minneapolis, MN 4423
Improving MRO Management Mar ‘10 Phoenix, AZ 4287
Integrating Project Management Into Supply Management Aug ‘09 Chicago, IL 4286
Jun ‘10 Nashville, TN 4287

Month/Year Location Program #
Integrating Purchasing, Logistics and Inventory With Suppliers Jun ‘09 Chicago, IL 4260
Aug ‘10 Las Vegas, NV 4261
Introduction to Logistics and Transportation Operations, Jul ‘09 Minneapolis, MN 4557
Concepts and Practices
Leading and Managing Supply Relationships Nov ‘09 Atlanta, GA 4543
Legal Aspects of Supply Management: The Basics You Aug ‘09 Minneapolis, MN 4391
Need to Succeed Nov ‘09 Phoenix, AZ 4394
Mar ‘10 San Diego, CA 4385
Jun ‘10 Las Vegas, NV 4386
Jul ‘10 Cincinnati, OH 4387
Legal Considerations of Software Licensing and Other Feb ‘10 Phoenix, AZ 4550
Technology-Related Agreements
Legal Negotiations Oct ‘09 Phoenix, AZ 4275
Performance-Based Statements of Work (SOWs): Aug ‘09 Las Vegas, NV 4566
Maximize Supplier Performance
Power Negotiations: Unlock Your Powers of Influence and Aug ‘09 Nashville, TN 4580
Persuasion Sept ‘09 Dallas, TX 4583
Jan ‘10 Las Vegas, NV 4584
May ‘10 Tampa, FL 4570
Aug ‘10 Chicago, IL 4571
Principles of Effective Inventory Management Jul ‘09 Chicago, IL 4336
Jun ‘10 San Francisco, CA 4337
Reducing and Controlling Cost With Cost-Containment Aug ‘09 Cincinnati, OH 4592
Professional
Strategies Jun ‘10 Minneapolis, MN 4593
Seminars
Resisting Price Increases and Implementing Aug ‘09 Nashville, TN 4270
Cost-Improvement Initiatives Feb ‘10 Tampa, FL 4272
Aug ‘10 Minneapolis, MN 4273
Strategic Services Procurement: Applying Strategic Dec ‘09 Phoenix, AZ 4455
Sourcing Principles to the Procurement of Services Jul ‘10 Philadelphia, PA 4451
Supplier Relationship Management for Collaboration, Jul ‘09 Tarrytown, NY 4327
Impact and Business Success Jul ‘10 Nashville, TN 4328
The Supply Manager’s Guide to Doing Business in China Aug ‘09 San Diego, CA 4361
The Supply Manager’s Guide to Doing Business in India Aug ‘09 San Diego, CA 4366
The Supply Manager’s Guide to Doing Business in Dec ‘09 Phoenix, AZ 4362
China and India
Travel Restrictions?
Contact Rene Yates, CPSM, C.P.M., or Toni Caserta at 800/888-6276,
extensions 3080 and 3095, to bring any seminar to your
organization’s location.
See pages 20 and 21 for more information.

For complete seminar outlines, including Who Should Attend and What You Will Learn, go to the
Education—Seminars section of www.ism.ws.
Administering Contracts: From Start to Contracting Basics: What All the Ts and Cs
Finish Mean
This seminar takes you through the many steps of contract It’s your job to ensure that your contracts protect the inter-
administration, from the time the award is made through ests of your organization. Explore various clauses and con-
acceptance and final payment. Leave this seminar knowing tracts and learn how to avoid legal hazards and common
how you can ensure that the contract close-out is at the end pitfalls. (14 CEHs)
of a very successful project. (14 CEHs)
August 20-21, 2009 Minneapolis, MN 4485
September 17-18, 2009 Philadelphia, PA 4305 October 19-20, 2009 Nashville, TN 4488
May 10-11, 2010 Chicago, IL 4306 January 28-29, 2010 Tampa, FL 4489
March 11-12, 2010 Phoenix, AZ 4490
Advanced Negotiation Strategies: June 9-10, 2010 Las Vegas, NV 4491
Advanced Concepts and Techniques for August 12-13, 2010 San Diego, CA 4492
Optimizing Value Through Negotiation
This program starts with essential negotiation elements and Contracting for Purchasing and Supply
then builds rapidly to advanced techniques to approach nego- Management: Beyond the Basics
tiations. Throughout, the major focus is on optimizing value With contracts, one size does not fit all. Go beyond the basic
through organizational supply chains. (21 CEHs) skills necessary to draft a contract. Strengthen your founda-
October 19-21, 2009 Atlanta, GA 4449 tion and learn how to construct more effective agreements
February 17-19, 2010 San Diego, CA 4445 that cover a variety of situations. (14 CEHs)
July 12-14, 2010 Chicago, IL 4446 July 20-21, 2009 Cincinnati, OH 4421
November 5-6, 2009 Las Vegas, NV 4424
Best Practices in Procurement March 8-9, 2010 San Francisco, CA 4425
How does your company compare with industry best prac- July 29-30, 2010 Minneapolis, MN 4426
tices? Learn from world-class organizations that have set the
standards and find out how you can enhance your overall CPSM® Bridge Exam Review Course
value and performance. (21 CEHs) The CPSM® Bridge Exam Review course is designed as a
July 13-15, 2009 Baltimore, MD 4464 review for current C.P.M. holders as part of their preparation
September 21-23, 2009 Chicago, IL 4460 for taking the CPSM® Bridge Exam. It covers content from
February 10-12, 2010 Dallas, TX 4461 the CPSM® Study Guide, the ISM Professional Series and
includes exercises, case studies and sample exam questions.
May 17-19, 2010 San Francisco, CA 4462
It is not intended for those planning to take the full CPSM®
Exams. (14 CEHs)
Capital Equipment Purchasing: Big Risk,
Big Dollars, Big Results September 14-15, 2009 Baltimore, MD 4243
Is your capital spend eating away at your budget? Effectively Note: This review course has optional testing for the CPSM ® Bridge
purchase high-dollar capital equipment while minimizing Exam on September 16, 2009. See seminar listing #4243 on the
risk and maximizing profits. Achieve corporate objectives by ISM Web site for details.
enhancing the capital expenditures process and determining
when to use lease-versus-buy alternatives. (14 CEHs) CPSM® Exam Review Course
July 23-24, 2009 Chicago, IL 4481 The CPSM® Exam Review Course is designed as a review
August 9-10, 2010 Nashville, TN 4482 for supply management professionals who wish to attain the
CPSM® qualification. It covers content from the CPSM®
Commodity Teams: Leveraging Value Study Guide, the ISM Professional Series and includes exer-
cises, case studies and sample exam questions. It is not
Across the Entire Organization intended for those planning to take the CPSM® Bridge
Commodity teams enhance and leverage value across your Exam. (21 CEHs)
entire organization. This advanced seminar focuses on how
July 29-31, 2009 Chicago, IL 4249
to organize and drive commodity teams with a value focus.
Acquire effective team-building and participation skills. October 26-28, 2009 Atlanta, GA 4251
(14 CEHs) Note: The October review course has optional testing for Exams 1
September 28-29, 2009 Tampa, FL 4444 and 2 on October 29, 2009. See seminar listing #4251 on the ISM
Web site for details.

Seminar and 1-Day Events: 2-Day Events: 3-Day Events:
Workshop Nonmembers USD $745 Nonmembers USD $1,595 Nonmembers USD $1,795
Registration ISM Members USD $595 ISM Members USD $1,295 ISM Members USD $1,495
Fees
CPSM® Review Instructor Courseware Improving MRO Management

Program — Train-the-Trainer This program provides a broadened view of MRO manage-
Interested in teaching CPSM® preparation and review courses? ment with proven strategies to cut costs, eliminate waste and
ISM has developed CPSM® training materials (“courseware”) streamline processes. Open the door to successful sourcing
for you to use in designing and teaching CPSM® review by improving forecasts and supplier response time, trimming
courses. The courseware includes all teaching preparation and transaction costs and enhancing communication. (14 CEHs)
materials you can copy and use as is when developing and deliv- March 15-16, 2010 Phoenix, AZ 4351
ering CPSM® review programs. This two-day program reviews
CPSM® Exam development, the CPSM® Exam specs, review
Integrating Project Management Into
questions, case studies (with questions, answers, rationale and
teaching notes) and sample questions for each task. Note: The
Supply Management
new CPSM® Study Guide and a laptop are required. (14 CEHs) Learn how project management concepts apply to and enhance
supply management. Gain an understanding of the tools and
November 19-20, 2009 Tampa, FL 4301
techniques used to initiate and plan a project, execute and
manage a project, and add maximum value when participating
Driving Down Costs Through Cost/Price in someone else’s project. In this highly interactive seminar,
Analysis participants will have the opportunity to apply concepts
Are you looking for effective techniques to manage costs and learned to their own real-world environment. (14 CEHs)
improve profit margins? This seminar helps you understand the August 20-21, 2009 Chicago, IL 4286
components of cost analysis, cost management and price anal- June 28-29, 2010 Nashville, TN 4261
ysis. Drive costs down using proven analysis strategies. (14 CEHs)
October 5-6, 2009 Las Vegas, NV 4508 Integrating Purchasing, Logistics and
Inventory With Suppliers
Finance for the Supply Management Eliminating functional silos is an imperative if organizations
Professional are to achieve the high levels of customer satisfaction and
As an introduction to finance, explore proven decision- reduced cost demanded of the supply chain. This requires
making tools and financial techniques, and learn how to use creative integration of critical functions that react with both
Professional
them to communicate the contributions made by purchasing. suppliers and customers. In this interactive seminar, you will
Seminars
Apply modern financial practices to the purchasing process learn the processes and tools for purchasing, logistics and
and effectively evaluate your suppliers. (21 CEHs) inventory activities to integrate your organization’s methods
with suppliers and leverage technology. (21 CEHs)
May 12-14, 2010 Minneapolis, MN 4515
August 4-6, 2010 Las Vegas, NV 4261
Fundamentals of Purchasing: The Building
Blocks of World-Class Professionalism Introduction to Logistics and
Discover innovative techniques and effective tools to become
Transportation Operations,
an instant asset to your organization. This seminar is an Concepts and Practices
excellent first step on your path to a world-class career in Discover the key principles of logistics and transportation oper-
purchasing and supply management. (21 CEHs) ations. Avoid common pitfalls in supply chain relationships and
July 8-10, 2009 Chicago, IL 4534 achieve true collaboration within your organization. (14 CEHs)
July 27-29, 2009 Nashville, TN 4533 July 23-24, 2009 Minneapolis, MN 4557
August 26-28, 2009 Philadelphia, PA 4530
October 14-16, 2009 Las Vegas, NV 4538 Leading and Managing Supply
December 7-9, 2009 Dallas, TX 4539 Relationships
January 20-22, 2010 Phoenix, AZ 4520 Manage this critical link in your supply chain and take buying
March 22-24, 2010 Tampa, FL 4521 to the next level. Learn about strategy, performance, evaluation
May 24-26, 2010 Baltimore, MD 4522 and standards. Find out how to coach suppliers and leverage
August 2-4, 2010 Minneapolis, MN 4523 relationships for mutually successful results. This seminar pro-
vides you with tools and skills for use in supplier selection, man-
agement and performance improvement. (14 CEHs)
November 16-18, 2009 Atlanta, GA 4543

Legal Aspects of Supply Management: Power Negotiations: Unlock Your Powers

The Basics You Need to Succeed of Influence And Persuasion
The law impacts everything you do as a supply management Effective negotiation skills apply to every industry and every
professional. Leave this seminar knowing your rights, respon- profession, including yours and your suppliers’. Increase your
sibilities and obligations so you can protect yourself and your confidence level and your ability to negotiate more effec-
employer. (21 CEHs) tively. Make a positive impact on your company and the
overall value of your supply chain. (21 CEHs)
November 2-4, 2009 Phoenix, AZ 4394 August 3-5, 2009 Nashville, TN 4580
March 1-3, 2010 San Diego, CA 4385 Sept. 30-Oct. 2, 2009 Dallas, TX 4583
June 7-9, 2010 Las Vegas, NV 4386 January 25-27, 2010 Las Vegas, NV 4584
July 19-21, 2010 Cincinnati, OH 4387 May 19-21, 2010 Tampa, FL 4570
August 16-18, 2010 Chicago, IL 4571
Legal Considerations of Software
Licensing and Other Technology-Related Principles of Effective Inventory
Agreements Management
Gain an understanding of the legalities that affect technology In this comprehensive program, you will learn the core func-
and e-commerce purchasing. Review the key components of a tions of inventory management and its impact on the bottom
contract and requirements for complex buys. Protect intellectual line. Analyze and discuss ways to implement various order
property, analyze and draft various types of technology-related processing and distribution tools for more accurate measure-
contracts and explore statements of work for electronic projects ment of inventory performance and improved forecasting.
and contracts. (14 CEHs) Examine inventory systems, software and other technology
that maximizes your ability to effectively manage inventory
February 22-23, 2010 Phoenix, AZ 4550
dollars to improve cash flow. (14 CEHs)
Legal Negotiations July 9-10, 2009 Chicago, IL 4336

June 17-18, 2010 San Francisco, CA 4337
Because supply management professionals must ensure that
contracts protect the interests of their organizations, the
ability to understand and negotiate contracts is a key skill.
Reducing and Controlling Cost With
Negotiating successful contracts requires a working under- Cost-Containment Strategies
standing of the negotiation process and legal terms and condi- Contribute to your organization’s competitive edge by learning
tions. Learn a step-by-step process for preparing, planning creative ways to reduce or eliminate cost. Gain a deeper under-
and conducting a successful contract negotiation. In addition standing of cost concepts, cost issues and cost drivers while
to exercises, case studies and real-world examples, this sem- applying analytical tools that get results. (14 CEHs)
inar provides an opportunity to practice what you’ve learned
August 24-25, 2009 Cincinnati, OH 4592
through developing a negotiation strategy and conducting a
June 24-25, 2010 Minneapolis, MN 4593
contract negotiation. (14 CEHs)
October 8-9, 2009 Phoenix, AZ 4275 Resisting Price Increases and Implementing
Cost-Improvement Initiatives
Performance-Based Statements of Work
When the objective is to lower cost or prevent cost increases,
(SOWs): Maximize Supplier Performance
world-class organizations look closely at what and how they
Avoid common obstacles with clear, concise and effective buy. Those involved in the purchasing and contracting
SOWs that translate into successful projects. This applica- activities are critical contributors to the organizations ability
tion-based program offers both strategic and practical insight. to achieve high-level performance and will bring dramatic
In this highly interactive program, gain tools, techniques and results when equipped with the skills to both resist supplier
hands-on experience to help you achieve maximum supplier price increases and identify and implement cost-reduction
performance. (14 CEHs) opportunities in today’s volatile marketplace. (14 CEHs)
Aug. 31-Sept. 1, 2009 Las Vegas, NV 4566 August 13-14, 2009 Nashville, TN 4270
February 15-16, 2010 Tampa, FL 4272

Strategic Services Procurement: Applying The Supply Manager’s Guide to Doing
Strategic Sourcing Principles to the Business in India
Procurement of Services This seminar will build knowledge, understanding and sensi-
This seminar provides a fresh look at the strategic nature of tivity to historical, geographical, political, cultural, legal and
the supply function and its opportunity for expanded business topics when working with suppliers or business asso-
involvement in the area of service procurement. (14 CEHs) ciates in India. (14 CEHs)
December 1-2, 2009 Phoenix, AZ 4455 August 12-13, 2009 San Diego, CA 4366
July 26-27, 2010 Philadelphia, PA 4456
NEW! The Supply Manager’s Guide to
Supplier Relationship Management for Doing Business in China and India
Collaboration, Impact and Business Success This new seminar combines the expertise needed to do busi-
Gain a competitive advantage with improved profits by ness in both China and India into one encompassing learning
reducing lead time and total cost of acquisition, transporta- event. It provides a sophisticated, global view of business in
tion and possession of goods and services that benefit both these two countries, critical for today’s supply professional.
buyer and seller. Discover how you can make continuous Whether working with suppliers or business associates in
improvement a reality in your organization. (21 CEHs) China or India, this seminar will build knowledge, under-
standing and sensitivity to historical, geographical, political,
July 29-31, 2009 Tarrytown, NY 4327 cultural, legal and business topics. (14 CEHs)
July 21-23, 2010 Nashville, TN 4328
December 1-2, 2009 Phoenix, AZ 4362
The Supply Manager’s Guide to Doing

Business in China
Whether working with suppliers or business associates in
China, or from China, this seminar will build knowledge,
understanding and sensitivity to historical, geographical, polit-
ical, cultural, legal and business topics. (14 CEHs)
Professional
August 10-11, 2009 San Diego, CA 4361
Seminars
ISM Satellite Seminars
Thursday, October 22, 2009 — Navigating the Numbers: A Supply Manager’s Guide to
Defining and Applying Economic and Financial Concepts
Supply managers continue to find themselves immersed multitude of numbers — what they mean, where they
in a sea of numbers. To gain competitive advantage and come from, how to forecast them and how they impact
navigate through today’s rocky economy, supply chain supply management decisions. Become savvy with var-
professionals need the ability to make sense of a ious economic and financial concepts and terminology.
Save the dates for our 2010 Satellite Seminars:
February 11, 2010 April 22, 2010
Benefits of ISM Satellite Seminars
• E
xplore current and progressive topics and issues • B
roaden your network with other supply manage-
related to supply management. ment professionals in your area.
• A
ttend educational events with little or no travel • P
romote the profession by inviting nonmembers to
expense. attend.
• P
articipate in live Q&A sessions with the panelists
by phone or e-mail.
Organizations can download this program free of charge. The program airs at 10:00 a.m. Eastern Time (4.5
hours in duration). Technical requirements to downlink: steerable C-band satellite dish. To register or to
find out more, go to www.ism.ws/education/upcomingsatelliteseminars.cfm or e-mail satsems@ism.ws
For sponsorship opportunities during satellite seminar events, contact Kathy Braase or Trish True at
800/888-6276, extension 3061 or 3086, or e-mail kbraase@ism.ws or ttrue@ism.ws.

The Supply Management Professional’s Checklist
Seven ideas to better position

your career during tough times
Stock market volatility, foreclosures, hiring freezes and layoffs are in the news. Implement these strategies to
help keep your job and improve your career path during these tough times.
1. Set Professional Development Goals and Work to Exceed Them — Document your plans and bring
your supervisor in as a consultant. This will send a clear message to your employer that you’re serious
about your responsibilities and the success of the organization.
2. Build Your Competitive Advantage — Earning a university degree, acquiring additional business skills
or becoming certified is critical to staying current and in demand — especially in tough times. By doing
this you will become more effective in your present position and more valuable to potential employers.
ISM offers the Certified Professional in Supply Management ® (CPSM®) professional designation. With a
critical analysis of today’s profession, trends and outlook, the CPSM® has become the new standard for
the supply management profession.
3. Improve Your Networking — Work to gain the trust and respect of influential and powerful professionals.
Never underestimate the power of professionals outside the supply management arena. Contacts in mar-
keting, production and finance can be strategic allies.
Networking and developing a reputation for participation can have extremely positive benefits for your
career. Getting involved with local community organizations, your affiliate and with ISM are great ways to
build connections. By doing this you expand opportunities to attend events, conferences and network
with industry peers in one of ISM’s Groups or Forums — an excellent way to meet supply professionals
from across the globe.
In addition, online social networking sites are great ways to make valuable contacts. It’s recommended
that you join multiple networking sites in order to be known and develop a good reputation. Incidentally,
ISM has formed supply management networking groups on a number of these sites. Look for us on:
www.linkedin.com www.facebook.com www.plaxo.com www.twitter.com
4. Pay Attention to Your Environment — Are there signs of downsizing? And, are you at risk? Since the
mid-1980s the average job tenure has decreased from 12.5 years to less than seven. Regardless of your
present position, be aware of career opportunities that will advance your career and job security. Looking
for a new opportunity? Try ISM’s Online Career Center in addition to other professional job search sites.
ISM members can search career opportunities and post their résumés to be seen by top employers. You
can also take advantage of our face-to-face Conference Career Center held each year at ISM’s Annual
Conference. Also, keep an eye on ISM’s Report On Business ®, published the first and third business day
each month. This highly respected economic barometer can give you insight into your industry and the
marketplace in general.
5. Be Visible — Volunteer at your affiliate or a community organization to showcase your talent. Visibility is
a key ingredient to networking and becoming known in the supply management profession. When you
serve on task forces and committees, you have opportunities to develop contacts and allies. Remember,
everything you do in the public arena has the ability to make a positive impression to your present or
future employer.
6. Maintain Current Skills — If you find gaps between your company’s needs and your skills, it’s a good
time to invest in your professional development. If you sense downsizing is a probability, pay for your
own training. It may not be the best time to make a request for spending. If you’re a member of ISM, you
can even take advantage of a number of free online courses and Web seminars. See back cover.
ISM offers several formats for our educational programs. These courses are flexible, convenient and are
designed to teach the newest and most critical supply practices. They include live, public seminars which
focus on critical supply management tasks; online courses which are self-paced or instructor-led; and
ISM-ADR School for Supply Management, which brings training to your location — saving time and travel
costs.
7. Think Globally — Increase your opportunities and chances for advancement by becoming more attrac-
tive to international employers. You might start with simple things such as brushing up on a foreign lan-
guage or learning a new one. Make sure you take advantage of any opportunity to travel abroad and/or
work with global clients.

OnlineLearning
ISM Knowledge Center
Demolish Your Travel Spend

Where just-in-time learning
With ISM’s Online
goes online! Courses
ISM Knowledge Center courses save your organization time and money.
With no time taken away from work and the elimination of travel expenses,
they are a green, sustainable resource in a time of training and travel
budget cuts. Global in scope, these courses were developed by experts
in supply management. Courses are either self-directed, instructor-led or
bundled with groupings of courses that focus on concentrated learning
objectives in a specific supply area. Plus, you can earn Continuing Educa-
tion Hours (CEHs) for every course that you complete.
CPSM® Bridge Online Review Course #3968

CPSM® Exam 1 Online Review Course #3969
N E W!
NEW! CPSM Exam 2 Online Review Course #3970
®
Coming
CPSM® Exam 3 Online Review Course #3971
!
Soon
USD $195 ISM members/USD $295 nonmembers
See page 9 for details.
Instructor-Led Online Courses for 2009

#3791 Purchasing and the Law October 2-30, 2009
Professional
#3792 Fundamentals of Purchasing: October 23-November 20, 2009
Seminars
The Building Blocks of World-Class
Professionalism
Through ISM’s instructor-led courses, you can further your education without leaving your desktop. These four-
week courses are taught entirely over the Internet, using your Web browser and your personal e-mail address. A
subject-matter expert facilitates the courses while participants partake in weekly individual and team assign-
ments, class discussion forums and weekly quizzes. Participants have the flexibility to complete their work and
participate in discussion groups conveniently throughout the week. Earn Continuing Education Hours (CEHs)
toward recertification with each instructor-led course.
USD $495 ISM members/USD $595 nonmembers
Visit the Knowledge Center at www.ism-knowledgecenter.ws.
Self-directed online courses cover these topics:

Cost/Price Strategies Manufacturing Social Responsibility
Finance and Economics Negotiations Sourcing Strategies
General Management/HR/ Personal/Career Development Supplier Relationships
Administration Physical Resource Management Supply Chain Management:
Globalization/International Product Development Concepts and Processes
Government Qualification/Certification Supply Chain Management:
Legal Quality Planning
Logistics/Transportation Services Purchasing Technology
Knowledge Center online courses range from $0 to $595.

InformationResources
CAPS RESEARCH Good information is the key to measure and

improve your performance. The more you have,
e-Tool® AGREEMENTS the better you’re prepared to face the unex-
pected and succeed. Take advantage of our
ISM PUBLICATIONS data, statistics and forecasts to build and main-
tain your strategic market advantage. Use these
ISM RESOURCE GUIDES tools to gain momentum and win!
JOURNAL OF SUPPLY CHAIN MANAGEMENT
ISM PROGRAM REGISTRATION

Introducing the
Journal of
Supply Chain Management
Editors: LISA M. ELLRAM, Co-Editor-in-Chief; CRAIG R. CARTER, Co-Editor-in-Chief;
LUTZ KAUFMANN, European Editor and TOM CALLARMAN, Asian Editor
ADVISORY BOARD Mission Statement: To be the journal of choice among supply chain
Jay Barney management scholars, by attracting high-quality, high-impact behavioral
Frederick Beier research focusing on theory-building and empirical methodologies.
Corey Billington
Phillip Carter Attributes:
Joseph Cavinato
• Articles and comments from highly-recognized scholars in supply
Martin Christopher chain management and closely-related fields of marketing (e.g.,
Donald Dobler Shelby Hunt, Gary Frazier, Russ Belk); negotiations (e.g., Roy Lewicki);
Harold Fearon strategic management (e.g., Greg Dess); social network analysis
Robert Handfield (e.g., Steve Borgatti); and transaction cost economics (e.g., Oliver
Jan Heide Williamson).
Michael Hitt
Shelby Hunt
• Associate Editor and Review Boards of worldwide academic thought-
leaders in supply chain management.
Richard Lamming
Hau Lee • Special topic forums on current issues – sustainable supply chain
Michiel Leenders management (edited by Dan Krause and Rob Klassen); supply
Jack Meredith networks (edited by Tom Choi and Kevin Dooley); global supply chain
Yossi Sheffi management (edited by Barb Flynn); and the use of secondary data
Arjan van Weele analysis in supply chain management research (edited by Roger
Alvin Williams Calantone and Shawnee Vickery).
Oliver Williamson • Award programs — Best Paper, Best Associate Editor and Best
Xiande Zhao Reviewer.
Subscribe at www.blackwellpublishing.com/JSCM
View a Free Online Sample Issue
Published on behalf of the Institute for Supply Management™
www.ism.ws
Receive e-mail alerts for the Journal of Supply Chain Management. The quarterly alert includes a
table of contents with quick links to article abstracts. Go to www.blackwellpublishing.com/jscm
and select Sign Up for E-Alerts.
Call 800/835-6770 or +1 781/388-8599 (U.S. Office);

+44 1865 778315 (UK Office)
cs-journals@wiley.com
www.wiley.com

CAPS Research
Providing Critical Research That Executive Roundtables

• Networking across a diverse industry base.
Is Relevant and Useful • Mix of best-practices sessions with small-group forums.
CAPS Research products and events are dedicated to Best Practices
executives with strategic responsibilities for the supply/
• Best-in-class across industries.
sourcing/procurement effort. Most reports are shared
with all interested parties at the CAPS Research public • PRACTIX: Best Practices in Purchasing and Supply
Web site to benefit a wide audience of purchasing/ Chain Management, an electronic publication that puts
sourcing professionals. Visit the CAPS Research Web the spotlight on the best practices of the profession.
site to view recent research on many critical issues, such Research Conferences
as environmental sustainability performance. View the
recent focus study, Supply Management’s Strategic Role • R
esearch conferences are held around the world.
in Environmental Practices, for guidance in implementing These are participative conferences to share best
environmental practices within your organization, along practices and research results on selected topics.
with supply management strategies. The conferences result in the publication of Critical
Issues reports. The research conferences are often
Access and download Benchmarking reports, Critical co-sponsored with participating companies and
Issues reports, Focus Studies and Best Practices reports are open to CAPS Research’s major sponsors and
by visiting www.capsresearch.org and creating a login invited guests.
user profile.
Knowledge Central
• Over 800 articles, reports, assessments and presenta-
Major CAPS Research Programs Include: tions in one location.
Focus Studies • Publication access using the Guide to Resources,
• Statistically valid research that is of practical benefit to Topics or Leadership Model tabs.
supply management professionals at all levels. • CAPSearch is a new search tool designed to help find
• More than 80 studies published to date, available research quickly.
online. • Full access is available only to CAPS Research major
Benchmarking sponsors.
• Benchmarking supply management processes, domes- CPO Insights
tically and internationally. • E-mail-based mechanism for CPOs to query other
• Cross-industry comparisons of standard benchmark CPOs on pressing supply management issues.
practices, available online. • Available only to CAPS Research major sponsors.
• Functional and activity-based benchmarking reports. • Two-week turnaround time.
• Market basket of goods price benchmarking.
For more information on how to become a CAPS Research sponsor,

call 800/888-6276 or 480/752-6276, extension 3003 or visit www.capsresearch.org.
e-Tool® Agreements
Get Individual Contracting Solutions Get Individual Contracting e-Tool®
When a single contract is all you need, take advantage of Agreements
the e-Tool® Agreements from Leadership Companies Inc. From advertising services to nondisclosure agreements, raw
You can receive e-Tool® Agreements in two ways — by fax materials to wire and cable assemblies and everything in
or electronically transmitted. e-Tool® Agreements offer a between, e-Tool® has the contracts you need!
clear solution for anyone with an occasional contract need.
Electronically transmitted contracts arrive in PDF format. ISM members have instant access to e-Tool® Agreements
online at www.ism.ws in the Members Only section.

ISM Publications
ISM’s monthly magazine is FREE with your ISM member- To subscribe, become an ISM member today! Contact ISM
ship. The magazine has served the supply management Customer Service at 800/888-6276 or 480/752-6276, option
community for 20 years. ISM delivers thought-provoking 8, or e-mail custsvc@ism.ws.
discussion and information on topics that are most relevant For information about advertising opportunities,
to today’s forward-thinking, strategic supply managers. Inside contact:
Supply Management ® magazine is the authoritative resource
for supply management executives, delivering thought- Kathy Braase Trish True
leadership, trends and current issues. Senior Sales Associate Senior Sales Associate
800/888-6276 or 800/888-6276 or
480/752-6276, 480/752-6276,
extension 3061 extension 3086
kbraase@ism.ws ttrue@ism.ws
eSide
A member benefit of
SUPPLY
MANAGEMENT
Essential Principles for Professional Growth Just in ETime delivers ISM and supply management related
news and updates to your desktop three times per month.
eSide Supply Management is a new, members-only e-publication You’ll also receive regular updates for breaking news, such
written with entry- and mid-level supply professionals in mind. as the ISM Report On Business®.
Released bimonthly, it features practical, service-oriented
articles, research and industry updates for up-and-coming
supply management professionals — directors, managers,
buyers and purchasers. Every edition delivers career advice,
survey results, global business tips, informative reports on Produced in conjunction with the ISM Chemical Group,
social responsibility and more. Sign up for eSide Supply this publication is a quarterly e-newsletter that provides
Management by visiting www.ism.ws, then select Publications. timely information on supply management topics pertinent
to the chemical industry and those purchasing chemicals.
Each issue contains articles, facts, strategies and resources to
help you understand the sourcing issues that face this
dynamic field.
This quarterly e-newsletter keeps you updated on the latest Published exclusively for ISM members and delivers mem-
information on ISM’s credentialing programs and answers bership-related news, announcements and upcoming events.
your frequently asked questions. You will also receive notifi- In addition, each issue focuses on a different benefit of mem-
cations of updates to the CPSM®. bership. This valuable, membership-specific information
source is distributed every three to four months.
ISM Resource Guides

Information
FREE to ISM Members!

If you are stuck on a project or looking for specific, timely information, check out ISM’s Resource Guides. These are topic-specific
electronic packets of information. There are over 30 different guides containing five to 10 articles from various ISM publications,
suggested reading lists, valuable links to related Web sites and contact information for a variety of other sources — all recently
updated. ISM Resource Guides are delivered right to your desktop, via the Web!
Best of all — ISM Resource Guides are free for ISM members.
Find out more; go to the ISM Web site at www.ism.ws.

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tors. If the program is not held for any reason, ISM’s liability
A USD $25 discount (per registrant) is offered to organiza-
is limited to the program fee.
tions registering three or more people for the same seminar.
All registrations must be placed at the same time. Team
registrations must be placed via phone, fax or mail only. ISM Instructors
ISM reserves the right to modify its instructor schedule to
Registration Fees meet the needs of its instructors and/or members.
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C
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❑ Please check here if you have any special needs that we can address to make your particip ation more
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S lashed development budgets, hiring freezes, travel restrictions.
These days, we’re expected to do more with less. It’s maddening.
Fortunately, ISM can provide a little peace of mind in these

troubling times. For those unable to travel, there’s the Knowledge Center
— a wide variety of professional development seminars you can take from
the comfort of your own desk. For those who use supply management-
related research and information on the job, there’s the Info Center. And
for those looking for new opportunities or looking to hire qualified supply
management professionals, there’s the Online Career Center.
find your center

Find Your
find yourCenter
center
All available at the ISM Web site (www.ism.ws) —

the center of supply management awareness.
online career center ÷ info center ÷ knowledge center

P.O. Box 22160 Non-Profit
Tempe, AZ 85285-2160 U.S. POSTAGE
www.ism.ws PAID
Midland MI
Permit No. 135
If addressee is not at this

location, please route to
❑ Manager
❑ Director
❑ Buyer
I n s t i t u t e f o r S u p p ly M a n ag e m e n t ™’ s
Educational
S u mm e r 2 0 0 9
LOW-COST WAYS TO EARN CEHs

Need to earn Continuing Education Hours • Attend your ISM Affiliate meetings. Most
(CEHs)? Short on funds to pay for training? meetings are $50 or less and usually you
receive at least one CEH each time you attend.
Don’t despair. ISM has several low-cost options
to keep your CPSM®, C.P.M. or A.P.P. certification • Did you take or teach any business-related
current. Some are even free. training through your employer?
• The ISM Knowledge Center has two FREE • Did you take any personal career development
online courses – Price Analysis, Cost Analysis courses such as Effective Communication or
or Total Cost of Ownership (#3921) and Microsoft Excel?
Ethics: A Behavioral Awareness Tool (#3954).
Register at www.ism-knowledgecenter.ws. See • Was your article published in a supply manage-
page 33 for details on other online courses. ment related magazine or journal?
• ISM presents FREE Web seminars throughout • Did you attend or present at one of ISM’s
the year on trends that affect supply manage- conferences or seminars? Did you attend or
ment. You can participate from anywhere in present at other industry-related conferences
the world and earn one CEH each time you or seminars?
attend. Register in the Seminars section of the
ISM Web site.
For details on CEH qualification, visit the ISM Web site in the
Professional Credentials section or e-mail certification@ism.ws.
DS SC 399 06/09 For fastest service, please mention code when placing your order.

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I n s t i t u t e f o r S u p p ly M a n ag e m e n t ™’ s

Do-It-Yourself Career Remodel

Get Your CPSM® to NEW! CPSM® Online ISM-ADR School for

The criteria for earning the CPSM® designation are:

Dare to Lead Supply Management — Register Now

Professional Credentials Professional Seminars

Visit our Web site at www.ism.ws — Members always save. 1

2 Call ISM Customer Service at 800/888-6276 or 480/752-6276, option 8

CPSM ®s earn 13% more than

Get More Information About the CPSM®

Visit our Web site at www.ism.ws — Members always save. 3

The CPSM® Study Guide CPSM® Diagnostic Kit,

The Web-based CPSM® Diagnostic Kit will be available in late summer

CPSM® Bridge Exam Self-Study New Edition!

ISM Glossary of Key Supply

400 pages/2009 220 pages/2009

Self-Study Workbooks for each CPSM® Exam will be available in late

4 Call ISM Customer Service at 800/888-6276 or 480/752-6276, option 8

Volume 1, Foundation of Volume 3, Leadership in

392 pages/2008 384 pages/2008

Volume 2, Effective Supply

Visit our Web site at www.ism.ws — Members always save. 5

Strategic Supply Chain The Supply Management

Protecting Your Company’s 278 pages/2006

6 Call ISM Customer Service at 800/888-6276 or 480/752-6276, option 8

Strategy: A View From Quality Essentials: A

159 pages/2006 245 pages/2004

Members Save on the CPSM®

Visit our Web site at www.ism.ws — Members always save. 7

Program Item # Dates Location

CPSM® Exam Review

CPSM® Bridge Exam September 14-15,

CPSM® Exam Review October 26-28,

Register at www.ism.ws, then Seminars, or

On-Site Testing and Review

On Your Schedule — At Your Location

A team of certified and accredited professionals translates into organizational effectiveness,

Through your support and encouragement, employees

8 Call ISM Customer Service at 800/888-6276 or 480/752-6276, option 8

Participants get an in-depth review and assessment of the material in the

The CPSM® Exam Review is designed to help prepare supply

USD $195 Members/USD $295 Nonmembers

#3968 CPSM® Bridge Online Review Course

USD $195 Members/USD $295 Nonmembers

To register for CPSM® Online Review Courses,

Visit our Web site at www.ism.ws — Members always save. 9

DECEMBER 31, 2009

Prepare for Your Exams — Many C.P.M. study materials are

The C.P.M. Advantage

10 Call ISM Customer Service at 800/888-6276 or 480/752-6276, option 8

Sustainability and Social Global Supply Management

20th North American ISM 95th Annual

Unless otherwise noted, registration opens 3 to 4 months prior to the event.

Visit our Web site at www.ism.ws — Members always save. 11

Self-Study Workbooks Need a creative blueprint to solve your supply

12 Call ISM Customer Service at 800/888-6276 or 480/752-6276, option 8

CPSM® Bridge Exam Self-Study Fundamentals of Purchasing

*Note: This self-study course is equivalent to the ISM Knowledge Center

190 pages/2001; 3 lbs.; Item #5006

Each Workbook USD $199 each/ISM Members USD $159

Visit our Web site at www.ism.ws — Members always save. 13

The Supply Management

Editors in Chief: Joseph L. Cavinato,

The ISM Glossary of Key Supply Management