Professional Documents
Culture Documents
01.
National Health Service was one of the most successful organizations to provide
health care facilities like community health services.
The services also included nurses and personnel, hospital services and dental staff
Choose and Book system, part of IT modernization plan. This was supposed to speed
up the patient referral system and help overall efficiency
Choose and Book systems kept on failing on multiple parameters
NHS was worried about the recurring costs associated with this and needed a
solution
Problem Statement
The main issue faced by the industry was the fact that the Choose and Book services
was not good to increase the referrals for the patient’s overtime
NHS was unable to increase the ratio of appointments of the patients due to the
lack of proper time to utilize
It has been analyzed that an organization faced various factors regarding the slow
process of the administrative system as well as decrease the referral and
appointment rates of the patient’s overtime
Highly expensive and inefficient over time
Technical glitches that lead to missed appointments and long waiting periods that
could lead to dire consequences
IT Solutions
(CRM) Customer Relationship Management
(MIS) Management Information System
Advantages
Lessons Learnt
Right technology at the right time and save lives
Effective management systems are very useful in sectors like health care
Softwares like EMIS, SystmOne and Microtest are popular in health sector
The patient’s health records are stored in the database or on the cloud servers.
Keeping records in the computerized system is faster than the paper works. It takes
less time instead of paper records
Thank You