Assignment 3

Service Blue Print

Date of Submission: 7 August 2021

Refer page number against your name in table below from pdf file “01. Alphabetical
Listing of Goods & Services”.

Sr. Page No.

No. PRN Name
1 19020348002 Ajinkya Yadav 260
2 19020348004 Annie Jacob 261
3 19020348018 Neetu Upadhyay 262
Identify any one service of your choice from page no. against your name above and
prepare a service blue print in the matrix below:

Academics (Higher Education)

Buildings, Hostel Building, Sports & Recreational Facilities, Library

Physical Building, Classroom Size & Infrastructure, Courses & Branches of
Evidence specializations, Laboratories, Auditorium

Entrance Exam, Arrive & On boarding on campus after selection,

Customer Induction & Orientation, Hostel Room allocation, On campus stay for
Actions course duration, Study, Sports, Recreational activities &
performances, Seminars, Projects, Exams, Placements, Convocation
Line of Interaction Exit
->

Onstage Enrollment & Registration by Admission staff,

Contact Induction & orientation by Dean and Core faculty,
Persons Ongoing academics & non-academic activities on campus
Control & Regulations Hostel Warden for on campus activities

Line of Visibility ->

Backstage Luggage Placement – Hostel arrangements (consumables)

Contact Textbooks & Reference Books (issue and return @ Library)
Person Stationary Department
Project Material support (laboratories & workshops)
Placement Activities, College Festivals & Events, Sports Events,
Seminars,
Line of Internal Interaction ->

Support Admissions Departments, Hostel Department, Faculty, Sports

Processes Departments, Events Organization Department, Placement
Department, HR Departments, Stationary Department.