GITAM INSTITUTE OF MANAGEMENT

SUMMER PROJECT
ITC LIMITED
{PERSONAL CARE}
Aakanksha Murarka
121913602011
BBA – B
 A STUDY ON ITC LIMITED (PERSONAL CARE)
A SUMMER PROJECT REPORT SUBMITED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE
AWARD OF DEGREE OF
‘BACHELORS IN BUSINESS ADMINISTRATION’
SUBMITTED BY
Aakanksha Murarka
121913602011
UNDER THE ESTEEMED GUIDANCE OF
V ADINARAYANA RAO
Professor

BBA PROGRAM
GITAM INSTITUTE OF MANAGEMENT
GITAM UNIVERSITY
 DECLARATION
I Aakanksha Murarka, student of Bachelors of Business Administration,
Gitam Institute of Management, hereby declare that the summer
project, a study on ITC LIMITED (PERSONAL CARE) is a genuine work
done by me in a partial fulfillment for the requirement of the degree of
Bachelors of Business Administration.

Place: Visakhapatnam Signature:

Aakanksha Murarka
 CERTIFICATE
This is to certify that the project report titled “A STUDY ON ITC
LIMITED” (PERSONAL CARE) is an original work carried out by
Aakanksha Murarka (121913602011), under my guidance and
supervision, in partial fulfillment for the award of the degree Bachelors
of Business Administration by Gitam institute of Management,
Visakhapatnam during the academic year 2018-2021.
Place: VISAKHAPATNAM Signature:
Mr. Sri. V. ADINARAYANA RAO
 ACKNOWLEDGEMENT
I would like to express my sincere gratitude to Prof. Dr. Y. Gouthama Rao,
Dean and Director Gitam institute of Management, Visakhapatnam, for his
encouragement and support throughout the academic period.
I take this opportunity to record my everlasting thanks and hearty feelings of
gratitude to my project guide Mr. Sri. V. ADINARAYANA RAO, Professor, and my
Program Co-ordinator MR. VENUGOPAL R for constant encouragement and
guidance for the successful completion of the project work.
I would like to specially thank my class co-ordinator K.SHIVAJI GANESH sir for
giving me this opportunity and parents and friends without whose co-
operation, guidance and support the completion of this project would not be
possible.
Aakanksha Murarka
121913602011
 Table Of Contents:
s.no Topic Page no
1. Chapter 1 - Introduction 8
2. Need and significance of study 9
3. Objectives of study 9
4. Scope of study 9
5. Data collection method 10
6. Limitations of the study 10
7. Chapter 2 Industry and company 11
profile
8. Chapter 3 Theoretical Framework 24
9. Topic Related Concepts 26
10. Chapter 4 Analysis of Study 39
11. Chapter 5 Findings, Suggestions, 47
Implications & Conclusions
12. Reference of Secondary Data 52
Report on ITC limited
 Chapter – 1
Introduction
Need/Significance of study: To understand the strategy and requirements for ITC personal
care products, for penetrating ITC offers into the society and to know about various segments and
competitors of ITC . To understand how huge firms like ITC make a global presence of their brands.
Objectives of the study:
Research on the company to know their marketing strategies.
To study various brands of ITC
To study about their competitors in all the personal care.
To determine the key elements like strengths and weaknesses of the company.
To determine the current marketing trends used by the company.
To estimate the market potentials of the ITC personal care products.
To find the extend of brand loyalty among consumers.

Scope of study:
The scope of the study is to achieve the above objectives as I have not restricted the project to
only ITC personal care products. In order to study about the personal care business in India, and to
understand the scope that ITC personal care has in this business, I have extended my project to do
a detailed study of personal care of the competitors of ITC personal care.
Data Collection Method:
This project is truly based on secondary data which includes descriptive method of study.in the data
is taken from secondary data from websites, journals etc.,
The documents used in the project are very useful for theoretical and conceptual. They are used in
the project to analyze accurate insights for research.

Limitations of the study:

The data of financials collected might not be reflected to the current financials of the company. The
data used to make this report are only collected by secondary data due to Covid-19. The strategies
and operations might have changed from the ones mentioned in the study.
 CHAPTER-2
COMPANY AND INDUSTRY
PROFILE
 History
Tobacco business and early years
"ITC Limited" was originally named "Imperial Tobacco Company of India Limited",
succeeding W.D. & H.O. Wills on 24 August 1910 as a British-owned company
registered in Calcutta. Since the company was largely based on agricultural resource,
it ventured into partnerships in 1911 with farmers from the southern part of India to
source leaf tobacco.Under the company's umbrella, the "Indian Leaf Tobacco
Development Company Limited" was formed in Guntur district of Andhra Pradesh in
1912. The first cigarette factory of the company was set up in 1913 at Bangalore.
In 1928, construction began for the company's headquarters, the 'Virginia House' at
Calcutta . ITC acquired Carreras Tobacco Company’s factory at Kidderpore in 1935 to
further strengthen its presence. ITC helped to set up indigenous cigarette tissue-
paper-making plant in 1946 to significantly reduce the import costs and a factory for
printing and packaging was set up at Madras in 1949.The company acquired the
manufacturing business of Tobacco Manufacturers (India) Limited and the
complementary lithographic printing business of Printers (India) Limited in 1953.
About Company
Imperial Tobacco Company(ITC) Limited is an Indian company headquartered
in Kolkata, West Bengal . ITC has a diversified presence across industries such
as cigratees , FMCG, hotels, packaging, paperboards and specialty papers
and agribusiness . The company has a total of 13 businesses in 5 segments. Also
there are 90 countries where ITC exports its products. Its products are available in
6 million retail outlets.
Established in 1910 as the Imperial Tobacco Company of India Limited, the
company was renamed as the India Tobacco Company Limited in 1970 and later
to I.T.C. Limited in 1974. The company now stands renamed to ITC Limited, where
"ITC" today is no longer an acronym or an initialized form. The company
completed 100 years in 2010 and as of 2019–20, had an annual turnover of
US$10.74 billion and a market capitalization of US$35 billion. It employs over
36,500 people at more than 60 locations across India and is part of the Forbes
2000 list. Within a relatively short span of time, ITC has built 25 mother brands,
many of which are market leaders in their segments. This vibrant portfolio of
brands represents an annual consumer spends of over H19,700 crore today. ITC’s
world-class Indian brands anchor competitive and inclusive value chains that
create, capture and retain larger value within the country.
CEO
• Sanjiv Puri (59), is the Chairman & Managing Director of ITC
effective May 13, 2019. He was appointed as a Wholetime
Director on the Board of ITC with effect from December 6, 2015
and Chief Executive Officer from February 5, 2017. He was re-
designated as the Managing Director of ITC effective May 16,
2018. Puri is an alumnus of the Indian Institute of Technology,
Kanpur, and Wharton School of Business. He joined ITC in January
1986.
• Puri has also served as Chief Operating Officer of ITC and prior to
that as President, FMCG Businesses - Cigarettes, Foods, Personal
Care, Education & Stationery Products, Matches and Agarbattis,
since December 2014. During his career of over three decades at
ITC and its subsidiaries, he has held several business leadership
positions and also handled a wide range of responsibilities in
manufacturing, operations and information & digital technology.
Puri became Divisional Chief Executive of the Tobacco Division in
2009, with additional responsibility for the Company's Trade
Marketing & Distribution Vertical. He has led ITC Infotech India
Limited ('I3L'), a wholly owned subsidiary of ITC, as its Managing
Director from May 2006 to August 2009. Presently, Puri is the
Chairman of I3L and its wholly owned subsidiaries in the UK and
the USA.
BOARD OF DIRECTORS

Name Designation Nakul Anand Executive Director

Nirupama Rao Non Executive Director

Senior Vice President - Corporate
A K Rajput Affairs
P K Dixit General Manager

Ajit Kumar Seth Non Executive Director

Rajendra Kumar Singhi Executive Vice President & Co. Secretary
Anand Nayak Non Executive Director

Arun Duggal Non Executive Director Rajiv Tandon Executive Director & CFO

Atul Jerath Non Executive Director S K Singh Group Head

C Dar Group Head S Sivakumar Group Head

David Robert Simpson Non Executive Director

Sanjiv Puri Chairman & Managing Director
Hemant Bhargava Non Executive Director
Shilabhadra Banerjee Non Executive Director
K Chaturvedi Chief Operating Officer
Sumant Bhargavan Executive Director
M Ganesan Head
Sunil Behari Mathur Non Executive Director
Meera Shankar Non Executive Director
V Kulkarni Chief Operating Officer
N Arif Executive VP & Head
Headquarters
7.Andheri
1.Kolkata (HQ) 13.Bhopal
Sahar Airport Rd, near
Virginia House, 37 J. Hoshangabad Rd & NH
L., Jawaharlal Nehru International Airport, Ashok
12, Surendra Palace,
Road Nagar, Andheri East
8.Baddi Narayan Nagar
2.Abohar 14.Chaparthi
9.Bargur
NH62 15.Chennai
Bengaluru - Chennai
3.Agra Hwy 16.Chennai
Itc Mughal, Fatehabad 10.Bengaluru 119, St Marys Rd,
Rd, Tajganj Trustpakkam, Mandaveli
No.18, Gate, 1 & 2,
4.Ahmedabad Dodda Banaswadi 17.Chennai
Karaka Building, Main Rd, Jeevanhalli 5th Floor, 760, ITC
Ashram Rd, Muslim Centre, Anna Salai,
Society, Navrangpura 11.Bengaluru
Windsor Square, 25, Anna Salai
5.Aligarh 18.Chennai
Golf Course Rd, Abshot
Agra Rd, near Gagan Layout, Vasanth Nagar 69, Pasumpon
Public School, Lodhi Muthuramalinga Thevar
Puram Colony, Sasni Gate 12.Bhopal
2nd floor, plot, B/8, Rd, Austin Nagar,
6.Anaparthi
Maharana Pratap Nandanam
Nagar
Marketing Mix of ITC
Marketing Mix consists of 4p’s
1.Product – What the company is manufacturing?
2.Price – What is the pricing strategy used by the
company?
3.Place – Where is the company selling?
4.Promotions – How is the company promoting the
product?
• 1.FOODS
ITC Product Strategy:
The product strategy and mix in ITC marketing strategy can be explained as follows:
ITC is a leading FMCG company in India. ITC has a dynamic portfolio in its marketing mix with businesses spanning
FMCG, Agri-business, Hotels, Information technology, paperboards and packaging. The product lines have great
product length and depth.
In FMCG goods ITC is India’s leading marketer. ITC comprises of packaged food, Lifestyle retailing, Education and
stationery products, safety matches and incense sticks, personal care products.
1.Foods:
• Sunfeast
• Bingo!
• Kitchens of India
• YiPPee!
• B Natural
• mint-o
• Candyman
• GumOn
• Fabelle
• Sunbean
• Sunfeast Wonderz Milk
• ITC Master Chef
• Farmland
• P2.ERSONAL CARE
2.PERSONAL CARE PRODUCTS:
• Essenza Di Wills
• Dermafique
• Fiama
• Vivel
• Engage
• Superia
• Nimyle
• Nimeasy
• Nimwash
• Savlon
• Shower to Shower
• Charmis
3.EDUCATION
• Classmate
• Paperkraft
• MATCHES & AGARBATTI
4.MATCHES AND AGARBATTI:
• AIM
• Mangaldeep
• Homelites

5.LIFESTYLE
• WLS
.ITC has a premium range of luxury hotels in
over 70 destinations.
ITC hotels are the greenest luxury hotels in
the world because of its sustainable and
responsible policies.
2.ITC Price/Pricing Strategy:
ITC has different price points as it has a diversified product portfolio.
ITC have products in all price brackets but more and more new products are on the premium side as they
provide higher margins. Pricing of the product depends on several things like pricing objective, the market one
is operating in, the purchasing power of the consumers, the market condition, product’s market position etc.
For instance, as Bingo was entering the market, it adopted a very clever aggressive pricing strategy to capture
the market share. They maintained their prices as per the market leader but offered more quantity and more
margin to the retailers which gave them a competitive edge.
ITC follows different marketing mix pricing strategy for different products. Their economy brands follow
economy pricing. Marketing and manufacturing cost is kept at a minimum. ITC had to hike the price its
premium products in the industry due to hike in excise duty.
3.ITC Place & Distribution Strategy:
ITC has an unmatched distribution network. Its products are available in 4.3 million retail stores in
India. A strong distribution shows its marketing mix place strategy. ITC is constantly trying to reduce
the lead time and to make the products reach to the retailers as quickly as possible. Being an
environment friendly organization, ITC is carbon positive, solid waste positive and water positive.
Out of the total energy it consumes over 47% comes from renewable sources. E-choupals ensure
timely supply of high quality raw materials. ITC has well integrated manufacturing and Logistics
facilities with a wide and deep distribution network. All manufacturing units owned by ITC are hazard
Analysis and critical control point certified.
ITC has distinctive agri-sourcing capabilities with farm linkages in over 17 states which provide it with
high quality wheat, soya, potato, coffee etc. It has an efficient CRM program for commodity
customers. ITC's Paperboards and Specialty Papers Division has four manufacturing units, eight
regional sales offices and over 60 dealers in India. ITC has over 100 hotels are present in 70
destinations.
ITC’s food products are exported to North America, Middle east, Africa and Australia.
4.ITC Promotion & Advertising Strategy :
The promotional and advertising strategy in the ITC marketing strategy is as follows:
ITC designs its promotion strategy keeping in mind its brand proposition and its target audience. It
promotes its product through Print, television and radio as a part of its marketing mix. ITC’s different
brands have different brand ambassadors.
For example, classmate has been endorsed by Yuvraj Singh and Soha Ali Khan; Saina Nehwal has endorsed
Salvon; Shahrukh Khan has been endorsing the entire range of snacks under the umbrella brand of
Sunfeast . ITC roped in Ranbir Kapoor for John players.
As part of ITC’s centenary initiative, Classmate launched the largest student contact program- Ideas for
India challenge. It provided a platform for Indian youth to brainstorm and address the issues and
challenges which our nation faces and help in developing the nation.
ITC also launches a lot of digital campaigns to ensure maximum participation. The Fiama De Wills Men
campaign is one such example. Fiama DE Wills has had an association with the talented designer, Massaba
Gupta for Wills Lifestyle Fashion Week.
ITC also engage in cross marketing promotions. Yippee! Launched a campaign with Paytm offering
recharge coupons equivalent to the price of Yippee noodles. The company launched an advertisement to
back the campaign. Hence this concludes the ITC marketing mix.
 CHAPTER 3
THEORETICAL FRAMEWORK
(TOPIC RELEATED)
PERSONAL CARE
 1.Essenza Di Wills:
Sublimely crafted to encapsulate the very essence of fine living.
Essenza Di Wills is a luxurious marque dedicated to the creation of an exclusive, international range of fine
fragrances and personal care products for discerning individuals.
• Fine Fragrances
• Hair & Body Shampoos
• Bathing Bars
• Deodorants
• After Shave Lotion
INIZIO:
Inizio, the signature range from Essenza Di Wills, provides
a comprehensive grooming regimen with distinct lines
for women (Inizio Femme)
and men (Inizio Homme).
The rich and sensual international fragrances of Essenza Di Wills
are all-day offerings created by leading French fragrance houses.
The range includes a host of bath & body care products
that share the same olfactory signature to offer
a harmonised fragrance experience.
Aqua:
The Essenza Di Wills portfolio was enhanced with the
Aqua range for men (Aqua Homme) offering
a distinctive and fresh aquatic fragrance.
The fragrance note revolves around "Citrus Aromatic Musky".
The alliance of bergamot mandarin & Italian lemon
which stimulates and re-energizes the mind.
The top notes are blended with a spicy aromatic heart
which burst with the energy of French rosemary, Clary sage
& Tonka beans arousing vigor & pure masculinity.
This is further enhanced with musky end notes which
reveal the warmth of amber and vanilla creating a discreet
refinement that can never go out of style.
Mikkel:
Another addition to the Essenza Di Wills portfolio is the enigmatic
'Mikkel' that embodies a fine balance between Mystery and Elegance.
The sharp Lavender and Bergamot top notes blend sophistication
with a hint of mystery. At the heart, sensual Neroli and serene
Orange Blossom dance to an effortless tune of elegance.
The rich and passionate undertones of Vanilla delicately
bring out the aroma of Amber, creating an unmistakable aura.
2.Dermafique:
Dermafique brings to you an intelligent skincare system, developed in partnership with dermatologists and
cellular biologists.
Our Smart New Derma Routine offers a tailored step-by-step system to perfectly balance your individual skin
needs and deliver beautiful, zen-like skin.
AN ESSENTIAL,SIMPLISTIC AND INTELLIGENT SKINCARE SYSTEM

Cleanse:
Our cleansers are mild but do some heavy lifting to get rid of a day's worth of impurities
without disturbing the natural health of your skin. Cleansing is the unmissable step for
healthy skin. Our cleansers are designed to preserve and help maintain the skin mantle.
Tone:
Your skin care routine is incomplete without the efficacy of a toner.
You may have cleansed your skin thoroughly but only the
power of a toner can cleanse and purify your skin, maintain its pH
balance and keep it moisturised. Make sure you embrace this step
by reaching out for our alcohol-free All Important [Skin Toner].

Hydrate:
Lend your skin a boost of hydration and restore your skin's natural bounce with our hydrators.
Our revitalising day cream battles oxidative damage to restore your skin back to its luminous
best. It contains 10x@ Vitamin E that keeps the skin plump and nourished. Our wondrous
night cream is infused with 5x Ceramide synthesis boost* that prevents collagen breakdown
and restores the skin's youthfulness. @as compared to placebo
 3.Fiama:
Fiama offers a range of expert solutions designed to make consumers look and feel young.
With innovation at its core, Fiama offers an enviable portfolio of products developed through
years of scientific research at Laboratoire Naturel.
• Shower Gels
• Bathing Bars
• Handwashes
• Essential Oils
• Body Oils
• Bathing Accessories

Fiama Men:
Fiama Shower Gel range designed especially for men have skin conditioners that keep
your skin moisturised and invigorating fragrance to keep your mood fresh for hours. Pick
your favorite among the three exciting variants: Refreshing Pulse, Quick Wash and Cool
Burst. It cleans thoroughly and washes off quickly, giving you a great bathing experience
even when you're in a rush. So wash away the tiredness from your body and mind.
Rejuvenate yourself with Fiama Men Shower Gel.
Fiama Scents:
Fiama Scents Body Wash is made using ITC's best fragrance technology
aimed at keeping one's mood uplifted after every bath.
Fiama Scents has the longest lasting fragrance amongst bodywashes in India.
This unique body wash with 8 hour touch activated fragrance encapsulation technology
has skin- friendly beads that get locked on to your skin when you bathe.
These beads can be unlocked with just a rub, anywhere for up to 8 hours after a shower.
Fiama Scents is available in 2 variants, Mimosa and Neroli &
Juniper Berries and Geranium in 250ml and 100ml.

Body oil:
 4.Vivel:
Vivel Committed to creating products that deliver nourishment for the skin.
The essence of Brand Vivel culminates in its current role in the lives of women today, where they have an equal right to
dream, live with respect and be achievers. Vivel inspires them to 'Never Compromise ’.
Vivel is already a 500 Crore Brand in terms of annualized consumer spend

Bath Care:

Body Wash:
5.Engage:
Engage's proposition of playful chemistry has been complemented with
the innovative packaging design that brings alive special couple moments engaging in a new language of love.
Number 2 in Deodorants
• ENGAGE DEOS
• ENGAGE COLOGNE SPRAYS
• ENGAGE PERFUME SPRAY
• ENGAGE SPORT
• ENGAGE ON PERFUME SPRAYS
• POCKET PERFUME
• ENGAGE L'AMANTE
• ENGAGE EAU DE PARFUM
 6.Superia:
Superia range of soaps and shampoos cater to the large popular market in the personal care category.
The range offers consumers access to some of the best-in-class products in vibrant attractive packaging.
Soaps, Shampoos for the popular market

SUPERIA SOAPS:
Superia Soaps enriched with natural ingredients give radiant glowing skin.
Superia Soaps are available in below variants:

SUPERIA SHAMPOOS:
7.Nimyle:
Nimyle Herbal is a floor cleaner that derives its efficacy from Neem extracts.
Its unique Chlorine free formulation & 100% Natural action* ensures germ free floors for children & pets
protecting them from germs that cause 100 diseases #.
Nimyle herbal is a 100 percent natural action floor cleaner that harnesses the power of neem.

NIMYLE HERBAL FLOOR CLEANER:

Nimyle Herbal is a potent floor cleaner with the power of neem & a fresh naturally
induced fragrance. Its unique formulation makes it an ideal product for daily household
"anti-bacterial"
use while providing a clean and hygienic environment. Its unique Chlorine
free formulation & 100% Natural action* ensures germ free floors for children
& pets protecting them from germs that cause 100 diseases#.
The long-lasting natural fragrance of the product keeps your floors
smelling fresh for a longer time.
8.Nimeasy:
Nimeasy dishwash gel comes with Enzyme Technology that gives Lift Off Action, reducing the need for
scrubbing your utensils.
Nimeasy Dishwash Gel has Enzyme Technology which ensures that grease, oil & tough stuck-on food soil are
lifted off effectively from your utensils. It leaves utensils smelling clean and fresh

NIMEASY DISHWASH GEL:

Tired of scrubbing heavy utensils in your kitchen? We all know that Indian cooking leaves behind a layer of
tough food scum stuck to the bottom of utensils like Kadhai and Pressure Cooker which requires rigorous
scrubbing that is frustrating and tiring. Not anymore! Now you can just soak your utensils in Nimeasy Dishwash
Gel and its Enzyme technology gives a powerful Lift Off Action that eases removal of the layer of stuck on food
particles, oil and heavy grease, from the surface of the utensils! Ab Safai Bina Ghisai. *basis lab study on
sample foods
9.Nimwash:
Carrying forward the trust, rich cultural background and legacy of ITC's products NimWash revisits the
goodness of natural cleaning products to foster a healthy living.
NimWash is a 100% natural action solution made with Neem & Citrus extracts that assures the effective
removal of pesticides and 99.9% germs from fruits & vegetables. With NimWash, you can be assured you are
providing fresh and healthy food to your family.

ABOUT NIMWASH:
NimWash with its 100% natural action assures the effective removal of pesticides and 99.9% germs from fruits
& vegetables.
Made with Neem and Citrus Fruit extracts, the anti-germ properties of its plant derived ingredients act as a
natural cleanser and eliminates germs.
With NimWash, you can be assured you are providing fresh and healthy food to your family everyday keeping
them safe, healthy and free from illness.
 10.Savlon:
For over 50 years, Savlon has kept Indians protected against germs.
Starting out with Antiseptic Liquid, Savlon has gained repute for effectiveness in germ protection and its gentle action on skin.
• SAVLON ANTISEPTIC LIQUID
• SAVLON HANDWASH RANGE
• SAVLON SOAPS & BODYWASH
• SAVLON HAND SANITIZER
• SAVLON SURFACE HYGIENE PORTFOLIO
• SAVLON MASK
11.Charmis:
Charmis is a trusted & heritage skin care brand with the offering of Charmis Deep Nourishing Cold Cream.
The New Charmis Deep Radiance Skin Care Range developed by skin care specialists comprises of Face Serum,
Face wash and Hand Cream.
Charmis Deep Radiance skin care range of Face Serum, Face Wash and Hand Cream is powered by skin care
power trio of Vitamin C, Hyaluronic Acid & Salicylic Acid to take care of your skin needs.
• CHARMIS FACE SERUM
• CHARMIS FACE WASH
• CHARMIS HAND CREAM
• CHARMIS COLD CREAM
 CHAPTER 4
ANALYSIS OF THE STUDY
KEY FINANCIAL RATIOS

[Pursuant to Schedule V(B) to the Securities and Exchange Board of India (Listing Obligations and Disclosure
Requirements) Regulations, 2015]
Key Financial Ratios for the Company:
On behalf of the Board 1st June, 2021 Notes:
1.Net Profit Margin and Return on Net Worth Ratios have been computed based on Profit After Tax, excluding
the impact of exceptional items.
2. The relatively lower Profit Margins and Return on Net Worth is attributable to lower Profit due to the impact
of COVID-19 pandemic on your Company’s operating segments.
3. Interest Coverage Ratio and Debt-Equity Ratio are not relevant for the Company as it has negligible debt
(i)Operating Profit Margin (%) 35.7 41.8
(ii) Net Profit Margin (%)1 27.1 32.9
(iii) Debtors Turnover 23.0 22.1
(iv) Inventory Turnover 5.1 5.8
(v) Current Ratio 3.1 4.0
(vi) Return on Net Worth1 22.1 23.
SWOT Analysis of ITC Limited – ITC SWOT Analysis
SWOT Analysis of ITC Limited focuses on Strength, Weakness, Opportunities, and Threats. ITC Limited is an
Indian conglomerate that operates in a variety of diversified businesses. ITC has six separate industry verticals,
FMCG, Hotel, Paperboards, Specialty Papers, Packaging, IT, and Agribusiness .
 Strengths:
• Managing diverse businesses by creating strong brand in various businesses.ITC has 105 subsidiaries
connected with its various operations.
• Brand ITC comes in ten most valuable brand in a study conducted by brand Finance
• Debt free it is a debt free company that is why it is said as less vulnerable company.
• Distribution channel distribution channel of the company helps to reach to its customers effectively.
• Innovation it has sophisticated research and development facilities.
• Excellent management ITC has experienced management predictability and visibility by connecting the
audience with its advertisement.
• CSR and sustainability around 6500 e-choppal CSR activities and sustainability practices not only enhances
companies image but also bring the spirit of entrepreneurship among farmers.
Weeknesses:
• Unrelatable diversification diversification is there into various product lines where the lack of knowledge
prevents would be risky.
• competition competition from various leading brands in personal care price HUL P&G and marico has
resulted in reduced profit margin for ITC.
• source of earning ITC is mainly dependent on tobacco revenue which contributes 80% of total revenue
• lack of price in power in personal care businesses and absence of growth drivers have put ITC personal care
on a deflationary mode
• Limited liquidity position
• lack of geographical reach
Opportunities:
• Tap rural markets and increase penetration in urban areas.
• Merges and acquiitions to strengthen the brand
• Increasing purchasing power to people thereby increasing demand
• More publicity of hotel chains to increase market share

Threats:
• Strict government regulations and policies regarding cigaratees
• Intense and increasing competition amongst other FMCG companies and hotel chains
• FDI in retail thereby allowing international brands
 CHAPTER 5
FINDINGS, SUGGESTIONS, IMPLICATIONS
AND CONCLUSION
Findings:
On the basis of research I came to know, In line with ITC's aspiration to be India's premier FMCG company,
recognised for its world-class quality and enduring consumer trust, ITC forayed into the Personal Care business
in July 2005.
In the short period since its entry, ITC has already launched an array of brands, each of which offers a unique
and superior value proposition to discerning consumers. Anchored on extensive consumer research and
product development, ITC's personal care portfolio brings world-class products with clearly differentiated
benefits to quality-seeking consumers.
ITC's Personal Care portfolio under the 'Essenza Di Wills', 'Fiama', 'Vivel', 'Engage', 'Savlon', 'Charmis', 'Shower
to Shower', 'Nimyle', 'Nimwash' and 'Superia' brands has received encouraging consumer response and is being
progressively extended nationally.
ITC's state-of-the-art manufacturing facility meets stringent requirements of hygiene and benchmarked
manufacturing practices. Contemporary technology and the latest manufacturing processes have combined to
produce distinctly superior products which rank high on quality and consumer appeal.
Extensive insights gained by ITC through its numerous consumer engagements have provided the platform for
its R&D and Product Development teams to develop superior, differentiated products that meet the
consumer's stated and innate needs. The product formulations use internationally recognised safe ingredients,
subjected to the highest standards of safety and performance.
Suggestions and Recommendations:
• Stock problem need to be curbed out though they having the stock in the godown it is unable to reach the
dealers
• The timing delivery is very necessary.
• The packaging need to be upgraded
• The quality of the product need to be enhanced
• The must give free samples with the hot product like ashirwad atta and vivel soap.
• Every variant need to have RS 1 sachets.
• Need to tap the rural market.
• Need to focus on advertisement like T.V, NEWSPAPER, RADIO, AS WELL AS PAMPLETES.
• Off seasons campaign in rural area
• Need to create two separate team name fiama and vivel which will only deal with shampoo.
• Need to promote more LP outlets.
• Live workshop in different malls to attracts customers ITC LTD
Implications:
• Company should keep in mind the rural consumer behavior of less brand loyalty towards F.M.C.G. products,
so company should offer their product in such a way to the rural consumer, would like to buy the product
again and again and company should by the time get the advantage of brand loyalty.
• In the rural area, there is a presence of spurious products, and due to variation in literacy and product
awareness level, this spurious products has got benefits of getting place in to the regular market. So
company has to take action against this and make the rural people aware about the brand and brand should
create some uniqueness in their product, so one can easily recognized the real brand compare to the
spurious product.
• Company should design their distribution system in such a way that, the product remains available all time in
to the rural areas. Because the rural customer prefers the products which are easily available.
• Company should try to offer small packaging for the products wherever it is possible, because the rural
customers prefer medium size products while making purchase decision.
• Rural consumer prefers price discounts on the product as the best promotional scheme as per collected data,
so company should design their promotional schemes accordingly to get more acceptances by the rural
customers
Conclusion:
• ITC promoting their brands through advertisement campaign as well as door to door promotion.
• They have a wide range and diverse set of competitors in consumer goods businesses.
• Many of they also operate on an international scale, but others have a narrower regional or local focus.
• Competition is a normal part of business .
• ITC is also focusing on Retailers and Wholesalers to promote their brand.
• The demand of their product in very low, because people don’t know about their brands very well.
• ITC knows their strength and weakness in the personal care market, so they are applying new concept to
overcome their weaknesses.
• ITC now offering more margins, exiting offers and long credit period to retailers and wholesalers.
Biblography:
• https://www.itcportal.com/about-itc/profile/history-and-evolution.aspx
• https://www.itcportal.com/businesses/fmcg/personal-care-products.aspx
• https://indiancompanies.in/itc-limited-products-chairman/
• https://www.itcportal.com/about-itc/shareholder-value/report-and-accounts.aspx
• https://en.wikipedia.org/wiki/ITC_Limited

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