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Introduction
Coca-Cola’s history
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Purpose
Vision
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“To refresh the world in mind, body and spirit. To inspire moments
of optimism and happiness through our brands and actions. To
create value and make a difference” (The Coca-Cola Company,
2020).
Micro Environment
Publics
Media: Whenever the Coca-Cola campaign has
launched, it'll attract the medias attention and have greatly
contribution of influence on Vietnam soft drinks market. However,
Coca-Cola also has some troubles with Vietnam Government and
boycott of consumers due to nonpayment. VnEpress (2020)
reports that there have been warnings of Ho Chi Minh City
Taxation. In November 2020, the Covid 19 situation was raging
everywhere, the media team of Coca cola in Vietnam market won
all three gold awards and also the title of 'Marketer of the year' at
the Vietnam MMA arena.This proves that in recent years, Coke has
begun to specialize in marketing on internet and social networking
platforms because of the increasing demand for using platforms on
Vietnamese social networks. However, in March 2020 coca cola
stopped advertising campaigns so that the advertising budget for
that month can contribute to the prevention of covid 19 in
Vietnam.
Macro Environment
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SWOT Analysis
SEGMENTATION
GEOGRAPHIC
Country Region All over VietNam from highland to delta, especially in big cities as HaNoi, Ho Chi
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Population Density Both cottagers and townsman consume Coca. Nevertheless, those who are
living in big city are more likely to drink more because of their financial
stability.In addition, they may appoarch to Coca – cola easily by distribution
channels.
DEMOGRAPHIC
PSYCHOGRAPHIC
Life style Busy with problems in their life Busy but desire for
Tending to consume new things more stability
Depending on technology, even being Influencer
addicted Caring more about
Caring much on packaging or appearace mental and
physical health
Having transparent
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goal
BEHAVIORAL
Benefits Unique Taste and for refreshing purpose Tasty and refresh
Being more energetic and active drink
Increasing the taste when combine with Cheap, convenient
fast food
Cheap and convenient, accessible easily
COMPETITORS
Targeting Market
Positioning
Product
product suitably.
In its product line extension, Coca-Cola has expanded its Diet Coke
brand into Diet Coke, Decaffeinated Coke, Diet Decaffeinated
Coke, etc. (Draganska & Jain, 2006). The purpose of this is to widen
customer’s insight of low-sugar and decaffeinated beverage types.
Moreover, it is also the owner of other beverages such as Dasani,
Fanta, Sprite, Minute Maid NutriBoost, etc.
Price
The 3A strategy
includes affordability,
availability, and
acceptability. In this
strategy, the prices of
products are guaranteed to
make it suitable for
everyone and thus customers can afford it. Coca-Cola Company
once conducted surveys to understand customers' attitudes and
demands, then responded to them. This strategy is based on the
customer's psychology which brings about much success for Coca-
Cola in the Vietnamese market. However, Coke has not researched
since the past 2 years so they have to use obsolete data which
cannot adapt to the continuous change in customers' behavior
(Williamson, 2018).
Place
In general, the
company Coca-Cola has
two main departments
including TCC (The
Coca-Cola Company),
whose function is to
manufacture and
manage initial Marketing strategy; And TCB (The Coca-Cola Bottle),
which do the packaging and merchandise,
distribute the final products to the customers.
In Vietnam, Coca-Cola uses the strategy “To
the market”, which means that consumers can
see and buy Coca-Cola anywhere they go.
There are three Coca-Cola factories in Vietnam
now. Their products are distributed to supermarkets such as BigC,
Coop Mart, etc. with a significant amount.
Promotion
The main theme of message that Coca-Cola tried to deliver are the
warmth and close-knitted relationship of families. Coke really
make an effort to engage Vietnamese consumers to each other by
using their beverage
Aggressive Competitors
PepsiCo
Having been in Vietnam market for over 20 years but the two
beverage companies – Coca-Cola and PepsiCo - have only moved
from loss to profit for about 4 years recently (Forbes, 2019).
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Pepsi –
Coca
Fanta –
Mirinda Aquafina-Dasani
vs
Environmental Issues
about 108 billion bottles a year, more than a fifth of the world’s
PET bottle output of about 500 billion bottles a year (Laville, S.,
2019).
Print and Broadcast Media. The Journal of Advertising, 26 (3), pp. 61-76.
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