OT Suite 2.0 Glossary 8AL90711USAA 1 en

Alcatel-Lucent Omnivista 8770
Glossary
Release 2.0 - April 2014
8AL90711USAA – Ed.01
Legal notice:
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks
of Alcatel-Lucent. All other trademarks are the property of their respective
owners.
The information presented is subject to change without notice.
Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2014 Alcatel-Lucent. All rights reserved.
The CE mark indicates that this product conforms to the following Council
Directives:
- 2004/108/EC (concerning electro-magnetic compatibility)
- 2006/95/EC (concerning electrical safety)
- 1999/5/EC (R&TTE)
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1.1 4008 EE
Alcatel-Lucent IP Touch™ 4008 Extended Edition: An offer of 19 phones, wired or wireless, digital
or IP, low-end to high-end
1.2 4018 EE
1.3 4019 Digital Phone

Alcatel-Lucent 4019 Digital Phone
1.4 4028 EE

1.6 4038 EE

1.8 4059 EE
Alcatel-Lucent 4059 IP Extended Edition Attendant Console: The Alcatel-Lucent 4059 Extended
Edition Attendant Console is a new design of the 4059 IP attendant application
1.9 4068 EE
1.10 4068 IP Attendant Console

Alcatel-Lucent 4068 IP Attendant Console : The Alcatel-Lucent IP Touch 4068 Phone attendant set
provides an ergonomic and powerful IP phone set to attendants, capable of supporting an
important volume of calls
8AL90711USAA – Ed.01 – April 2014 - Glossary 1-1

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1.11 4070 DECT BS EO

Outdoor IBS-DECT radio base station-6 channels
1.12 4070 DECT BS IO-EX

Indoor IBS-DECT radio base station-Explosion proof -6 channels
1.13 4070 DECT BS IO-RF

Indoor IBS -DECT radio base station - 6 channels
1.14 4070 EA
Outdoor RBS-DECT radio base station-12 channels
1.15 4070 IA
Indoor RBS-DECT radio base station - 12 channels
1.16 4635 VM
Alcatel-Lucent 4635 Voice Messaging System: Voice messaging application
1.17 4645 VM
Alcatel-Lucent 4645 Voice Messaging Services: Voice messaging application
1-2 8AL90711USAA – Ed.01 – April 2014 - Glossary

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2.1 500 DECT Handset
The Alcatel-Lucent 500 DECT handset provides a convenient and practical solution for all
demanding business environment such as Industrial or Healthcare
2.2 500Ex DECT Handset

The 500Ex DECT Handset is aimed for hazardous harsh environments (Industrial, healthcare)
where there are potential risks of explosion and integrates the 500 DECT full set of features

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3.1 8002 Deskphone
The Alcatel-Lucent 8002 DeskPhone is cost-effective, entry-level phone that offer SIP telephony
for essential communications in a business-grade design. Managed as SIP devices
3.2 8028 Premium DeskPhone

Alcatel-Lucent 8068, 8038 and 8028 Premium DeskPhones offer a rich IP communications
experience and a great conversations comfort with an outstanding wideband audio quality either
in hands free or using the comfort handset. Managed as IP Phones 4068/38/28 when provisioned
as OXE users

Alcatel-Lucent 8039 and 8029 Premium DeskPhones offer a rich digital communications
experience and a great conversations comfort with an outstanding audio quality either in hands
free or using the comfort handset. Managed as Digital Phones 4039/29 when provisioned as OXE
users

as OXE users

Alcatel-Lucent 8039 and 8029 Premium DeskPhones offer a rich digital communications
experience and a great conversations comfort with an outstanding audio quality either in hands
free or using the comfort handset. Managed as Digital Phones 4039/29 when provisioned as OXE
users

as OXE users
3.7 8118 WLAN Handset

The Alcatel-Lucent OmniTouch™ 8118/8128 wireless LAN (WLAN) handsets provide a convenient
and practical solution for any business environment. Both handsets are equipped with IEEE
802.11a/b/g standard radio support so that businesses can choose the Wi-Fi® implementation
that best addresses their need for application segmentation, interference mitigation and user

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density. The Alcatel-Lucent OmniTouch 8118 WLAN handset meets most office mobility needs.
The Alcatel-Lucent OmniTouch 8128 WLAN handset extends the capabilities of the OmniTouch
8118 WLAN handset to include a color display, hands-free, Ekahau Real Time Location System
(RTLS) support and push-to-talk capabilities for workgroup communications on Alcatel-Lucent
OmniPCX™ Enterprise Communication server
3.8 8128 WLAN Handset

The Alcatel-Lucent OmniTouch™ 8118/8128 wireless LAN (WLAN) handsets provide a convenient
and practical solution for any business environment. Both handsets are equipped with IEEE
802.11a/b/g standard radio support so that businesses can choose the Wi-Fi® implementation
that best addresses their need for application segmentation, interference mitigation and user
density. The Alcatel-Lucent OmniTouch 8118 WLAN handset meets most office mobility needs.
The Alcatel-Lucent OmniTouch 8128 WLAN handset extends the capabilities of the OmniTouch
8118 WLAN handset to include a color display, hands-free, Ekahau Real Time Location System
(RTLS) support and push-to-talk capabilities for workgroup communications on Alcatel-Lucent
OmniPCX™ Enterprise Communication server
3.9 8232 DECT Handset

The 8232 DECT Handset provides a convenient and practical solution for the basic personal
mobility needs of most business environments
3.10 8340 Smart IP-DECT Access Points External Antennas

The Alcatel-Lucent 8340 Smart IP-DECT Access Points (APs) external antennas product family
provides DECT connectivity on the Alcatel-Lucent OmniPCX™ Enterprise Communication Server
(CS), to offer cost-effective, on-site mobility using IP network connectivity
3.11 8340 Smart IP-DECT Access Points Internal Antennas

The Alcatel-Lucent 8340 SmartIP-DECT Access Points (APs) product family provides DECT
connectivity on the Alcatel-Lucent OmniPCX™ Enterprise Communication Server (CS), to offer
cost-effective, on-site mobility using IP network connectivity

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4 A
4 A
4.1 Accounting Application
OmniVista 8770 application that collects, computes and displays the CDR from the monitored
nodes
4.2 Active Directory (AD)

See MSAD
4.3 Address Book

OmniVista 8770 context
Hierarchical level inside the Directory Server associated to an authenticated OmniVista 8770 user
who can store here some personal contacts
OmniVista 8770 application that allows the management of the OmniVista 8770 parameters and
its eco-system (AD server, hypervisor, LDAP replication)
4.4 Administration Application

OmniVista 8770 application that allows the management of the OmniVista 8770 parameters and
its eco-system (AD server, hypervisor, LDAP replication)
4.5 Administrator
Person in charge of administering and operating the OmniVista 8770 and so the monitored
communication servers
4.6 Alarm
Notification for a fault condition
OXE alarm: Also named incident. Notified via CMIS Events to OmniVista 8770
OT alarm: Notified to OmniVista 8770 via an SNMP trap
Internal alarm: Alarms emitted by OmniVista 8770 services, for internal fault conditions
Performance alarm: Alarms emitted by Performance service (Vital) to notify threshold crossing
Correlated alarms: Alarms related to a fault condition, one raised up at issue starting, the
another one when the problem is cleared
4.7 Alarms Application

OmniVista 8770 application that collects and displays the alarms emitted by the monitored nodes
4.8 Analog Phone

The original telephone technology, which converts air vibrations into an analogous electrical
frequency

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4 A
4.9 API
Application Programming Interface
4.10 Attribute
Directory context: Elementary information of a directory schema, identified by a name and a
type; part of a class. In case of non ambiguity, attribute can be used in place of “value of the
attribute”.
Configuration context:
Elementary information of a managed object (OXE) or a datamodel (OT), identified by
OXE : a number
OT : a string id
In case of non ambiguity, attribute can be used in place of “value of the attribute”
4.11 Audit Application

OmniVista 8770 context: OmniVista 8770 application that collects and presents the management
and login operations performed on the monitored OXE nodes and the OmniVista 8770 server itself
4.12 Availability
Ability of a component or service to perform its required function at a stated instant or over a
stated period of time. It is usually expressed as the availability ratio, i.e., the proportion of time
that the service is actually available for use by the customers within the agreed service hours

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5 B
5 B
5.1 Backup Server
In OT HA environment. As the installation time, this server is declared as the backup server
where no service runs at first. Static role that cannot be changed (in opposition to primary
server)
5.2 BP
Business Partner

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6 C
6 C
6.1 C2D, OT-C2D
Alcatel-Lucent OpenTouch™ Collect to Deploy: Data collection tool based on Excel-VB that
produces mass provisioning files for OmniVista 8770
6.2 CA
Certificate Authority which main role is to deliver certificates
6.3 Call Centre

A group or department in which agents receive and make high volumes of telephone calls. Call
centers may serve internal customers (for example, help desks) or external customers (for
example, customer service and support centers). These centers use a variety of technologies to
improve the management and servicing of calls. A centre that uses both phone and non-phone-
based communication channels (such as e-mail, instant messaging, collaboration tools or the
Web) is known as a contact centre
6.4 Capacity
The criterion most-often used to describe the size of a telephone system is its capacity available
for stations (typically telephones), trunks and other endpoints. Capacity is an important
consideration for end users when choosing PBX and IP PBX systems. System capacities are
typically classified into four categories: small systems supporting less than 100 users; medium
systems supporting between 101 and 400 users; large systems supporting 401 or more users, and
very large systems supporting 10,000 or more users
6.5 Capacity Planning

This is the systems and network management discipline that helps predict future IT resource
needs. It is related to performance management, which reports on current system and network
use of key resources. Capacity planning uses historical trends and information on new or changing
workloads to help the IT organization avoid shortages and to meet its service level objectives
6.6 Call Detail Record (CDR)

Call Detail Record (voice ticket)
Set of data emitted at the end of a call by the Call Server for billing purposes
6.7 Certificate
Electronic document which uses a digital signature to bind together a public key with an identity

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6 C
6.8 Class of Service

A classification method for providers to deliver different levels of QoS. Providers will typically
offer a number of classes for different types of traffic, such as different COS for voice, video and
data.
See COS, QOS (quality of service)
6.9 Call Media Record (CMR)

Call Media Record (aka VoIP ticket)
Set of data emitted by a VoIP entity associated to a communication, used to perform calculation
about traffic and quality
6.10 Code Book

Set of rules that allows the accounting application to perform cost calculation for calls depending
on the telecom carrier and its tariff policy
6.11 Collector
Piece of software in charge of collecting data from other modules and gathering them in a same
format
6.12 Company Directory

Set of directory entries in the OmniVista 8770 Directory Server that gathers the customer
organization and the company contacts (employees or external contacts). The hierarchical
structure of the Company Directory is free for the customer
6.13 Configuration Application

OmniVista 8770 application that allows the management of the monitored nodes
6.14 Contact
Any kind of resources stored within the directory which can be reached via a telephone number
or an e-mail address (person, room, company, …)
6.15 Contact Centre

This includes all customer contact channels, including telephone, interactive voice response
(IVR), natural speech recognition, e-mail, instant messaging (IM), presence, Web and fax. This is
an inbound and outbound service-based environment in which customer service representatives
handle all types of contacts regarding sales, customer service and support, marketing and other
functions
6.16 Cookie
Information stored in the browser by a Web application

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6.17 Cordless Telephone

Comprise two separate components: a portable handset containing a microphone, loudspeaker
and dial keypad, and a fixed-base telephone access unit — a radio link rather than a wire
interconnects them. This category includes all telephones with a handset that has no wired
connection to the public switched telephone network (PSTN) or PBX. The major difference
between cordless and cellular phones is the lack of capability to roam from one base station to
another or the capability to roam only at pedestrian speeds. Generally categorized as home-
based and low-mobility, cordless handsets are distinguished by the capability to communicate
with one base station only in the home or small business. Low-mobility cordless handsets are
cordless handsets that can be used to roam outside the home and that can communicate with a
service provider's infrastructure or multiple base stations in an office. They are usually
distinguished from cellular by being capable of communicating only at pedestrian speeds
6.18 Cost Center

Used to gather users for billing purposes. This notion exists in OXE but not in OT
6.19 Customer Premises Equipment (CPE)

Any telephone apparatus, including telephone handsets, PBX switching equipment, key and hybrid
telephone systems, and add-on devices, that is physically located on a customer's property
6.20 CS
Call Server
6.21 Comma Separated Values (CSV)

Text file format where lines correspond to data entries and fields are separated by “,”. Used for
importing/exporting data in bulk mode
6.22 Computer Telephony Integration (CTI)

The intelligent linking of computers with telephony, enabling coordinated voice and data
transfers to the desktop

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7 D
7.1 Datamode
Configuration context
Formal description of an OT managed object (gmi format)
7.2 Declaration Node

A node referenced in the OmniVista 8770 license file, used to check the validity of the file
7.3 DECT
Digital Enhanced Cordless Telecommunications: An interface specification for digital mobile
telephony.
DECT employs 10 carrier frequencies between 1.88 gigahertz (GHz) and 1.9GHz, and has a
transmission speed of 144 kilobits per second (Kbps).
It is typically used for short-range communications and wireless-local-loop applications
7.4 Deployment Package

Set of firmware and applications to be deployed on the 8082 at a whole
7.5 Device
OT/OXE/ Performance context: Hardphone or softphone set
7.6 DM (Device Management)

OmniVista 8770 application that allows the management of the devices (SIP and mobile) on the
monitored nodes
7.7 DID Number

Public telephone number that gives direct access to a call server user
7.8 Digital Signage Solution

The Alcatel-Lucent Digital Signage Solution uses and adapts digital visual content to provide an
unprecedented HD broadcast TV-like experience to an enterprise's customers and employees,
improved communications with employees, and control and security of the information
employees share
7.9 Directory
Data repository structured by a directory schema and developed to speed up searches. The data
entries are organized into a tree, according to the distinguished name (sequence of rdn - relative
distinguished names). Client-Server architecture. Access protocols X500 or LDAP

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7.10 Directory Application

OmniVista 8770 application that allows the management of the content of the OmniVista 8770
embedded Directory server
7.11 Directory Number

Number to be dialed to place a call towards a user.
OmniVista 8770 context: Stands for the internal phone number by opposition to the ISDN number
7.12 Directory Schema

Definition of all the object classes including attributes with their types that can be stored in the
Directory server
7.13 Directory Server

Component that provides directory functionalities and implements a directory access protocol.
Oracle Directory Server is the Directory Server used by OmniVista 8770 with LDAPv3 as the
provided protocol
7.14 Disaster Recovery Planning

A series of processes that focus only upon the recovery processes, principally in response to
physical disasters, which are contained within BCM
7.15 DN (Distinguished Name)

Unique identifier for a directory entry, built as the aggregation of the entry unique identifier
(rdn) below its parent and all the parent identifiers
7.16 Domain
Set of managed instances gathered for restricting access to a dedicated administrator
7.17 Downtime
Total period that a service or component is not operational, within agreed service times
7.18 Dynamic Role

OT context: in OT HA environment. Runtime role of a component (active or standby). Standby can
be hot, warm or cold depending on the recovery procedure of the component

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8 E
8.1 End User
See `User’
8.2 Erlang
The Erlang is a unit of traffic density in a telecommunications system. One Erlang is the
equivalent of one call (including call attempts and holding time) in a specific channel for 3,600
seconds in an hour. The 3,600 seconds need not be, and generally are not, in a contiguous block
8.3 Extension
Stands for the subscriber line/user on the OXE nodes

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9 F
9.1 Flavor
OT Flavor, OT package. Can be complete or dedicated to a function (OTBE, OTMS, OTVM)
9.2 FQDN
Fully Qualified Domain Name: Complete and unique domain name
9.3 FTP/SFTP
File Transfer protocol / Secure FTP
In an active FTP connection, the client assigns the data port the server connects to.
In a passive FTP connection, the server defines the data port the client connects to.
Used in passive mode in OmniVista 8770 to get files from OXE and OT

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10 G
10.1 Gateway
Equipment which is used to interface networks so that a terminal on one network can
communicate with services or a terminal on another
10.2 GMI
OT Context: Global Management Interface
xml-based definition used to describe data models and configuration streams
10.3 GUI
Graphical User Interface

Chapter
11 H
11 H
11.1 HA
High Availability
Feature that ensures service continuity (partial or total) in case of physical or software or
network failure
11.2 Host
A host computer comprises the central hardware and software resources of a computer complex;
e.g., CPU, memory, channels, disk and magnetic tape I0 subsystems plus operating and
applications software. The term is used to denote all non-network items
11.3 Hosting
Hosting services are the services and activities required to provide high quality services to a Data
centre including the application monitoring. This Data centre is a network connected secured and
resilient commercial facility for the housing of IT Infrastructure of a client. Main services and
activities are proximity services for the client IT Infrastructures and housing services for
Infrastructures inside the provider data rooms
11.4 Hourly Data

Performance Context: Data generated by aggregating an hour worth of UTM Data
11.5 HTML
Hyper Text Manipulation Language
11.6 HTTP/HTTPs
HyperText Transfer Protocol/HTTP Secured protocol

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12 I
12.1 ICT
Convergence of Information Technology: The convergence of Information Technology,
Telecommunications and Data Networking Technologies into a single technology
12.2 IEEE
Institute of Electrical and Electronics Engineers: An organization of engineers, scientists and
students involved in electrical, electronics and related fields. IEEE also functions as a publishing
house and standards body
12.3 Infrastructure Management

Management surrounding the delivery of IT services to users, including the computing and
telecommunications hardware, software, accommodation, people, documentation and meta-data
12.4 Instance
Configuration context/OT instance: Example of a managed object defined by a set of valued
attributes and identified by a unique key. Sometimes stands for this unique key
12.5 IP Desktop Softphone Attendant Console

The Alcatel-Lucent IP desktop attendant Softphone runs on a computer and emulates an
Advanced Reflexes 4035 Phone set
12.6 IP PBX
To end users, IP telephony functionality is substantially the same as that of the KTS, PBX and
hybrid systems. However, an IP PBX system uses "packet-switched" technology to carry voice
conversations over a LAN, a WAN or a combination of both. Messages are divided into units of
data called "packets" before they are transmitted. Each packet is then sent individually and can
even follow different routes to its destination. Once all the packets forming a message arrive at
the destination, they are re-compiled into the original message. Breaking communication down
into packets allows the same transmission path to be shared among many users in the network. In
contrast, traditional telephone systems use circuit switching technology, in which a dedicated
line is allocated for transmission between two parties. For the duration of the connection, all
resources on that circuit are unavailable for other users. In general, IP PBX systems fall into the
following two categories:
12.7 IP PSTN Gateway

Converts voice and signaling from a packet domain to a circuit-switched domain. Provides
connections between the Internet and the public switched telephone network (PSTN). Enables a
user to place phone calls from a multimedia PC or conventional telephone over the Internet or a
carrier’s managed IP network, and vice versa

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12.8 IP Telephony
IP telephony involves the transmission of voice conversations (phone to phone) over packet IP
telephony (or IPT — switched IP data networks, such as private enterprise LANs, WANs, intranets
and the Internet). Specifically, IP telephony involves the delivery of the telephony application
(for example, call setup and teardown, and telephony features) over IP, instead of a circuit-
switched or other modality, avoiding the tolls of the PSTN. The IP telephony is requiring high
Class of services to deliver the voice, fax, or video packets in a reliable flow to the user.
12.9 IP Telephony Handset

This is the IP version of the telephone handset.
12.10 IP Telephony Integration

This is the integrated linking of computers and applications with IP telephony. IP Telephony
server: This is the server on which the IP telephony application processes. The combination of the
application and the server provides IP VPN. The IP VPN service is part of a full suite of managed
data network services and is a primary component of a global IP Solutions portfolio. It provides
the basic connectivity needed to deliver value added services. This service provides scalable,
any-to-any, international, and secure access. It provides the flexibility of the Internet along with
the security and quality of an Intranet. The IP VPN Network is deployed using end routers and
MPLS (Multi Layer Protocol Label Switching) technology to switch traffic at high speeds as well as
providing VPN capabilities features and functions equating to a traditional PBX
12.11 IP Touch Security MSM-RM

IP Touch Security – Server Security Module: Server Security Module - Rack Mounted version: Thales
Security Modules support out-of-the-box wire speed VoIP encryption that enables companies to
exploit the full business potential of VoIP - with complete peace of mind
12.12 IP VPN
The IP VPN service is part of a full suite of managed data network services and is a primary
component of a global IP Solutions portfolio. It provides the basic connectivity needed to deliver
value added services. This service provides scalable, any-to-any, international, and secure
access. It provides the flexibility of the Internet along with the security and quality of an
Intranet. The IP VPN Network is deployed using end routers and MPLS (Multi Layer Protocol Label
Switching) technology to switch traffic at high speeds as well as providing VPN capabilities
12.13 IPSec
IP Secured protocol
12.14 ISDN
Integrated Services Digital Network.
A technical standard and design philosophy for digital networks. ISDN provides high-speed, high-
bandwidth channels to subscribers via the public switched telephone network, achieving end-to-
end digital functions with standard equipment interface devices. ISDN networks enable a variety

Chapter
12 I
of mixed digital transmission services to be accommodated at a single interface.

OmniVista 8770 context: Automatically calculated for nodes users at synchronization time
12.15 ISO
International Organization for Standardization: This voluntary, non-treaty organization was
established in 1949, as a technical agency of the United Nations, to promote international
standardization in a broad range of industries. ISO's Open Systems Interconnection (OSI)
Reference Model describes seven layers of networking functions and establishes guidelines for
network architectures
12.16 IVR
Interactive Voice Response: This function enables callers to push buttons in response to voice
prompts to listen to recorded information, or have their calls automatically routed to an
appropriate queue or party. IVR enables callers to have more flexibility to access information or
leave messages. Use of this option can "offload" call volume from call centre agents, or improve
load balancing by having agents handle recorded messages during slow periods. A growing number
of IVR developers are now using natural language speech recognition in their applications
12.17 IWSInteractive Whiteboard

Alcatel-Lucent Interactive Whiteboard: The Alcatel-Lucent Interactive Whiteboard Solution takes
collaboration to a new level, using real-time interaction capabilities provided by the
whiteboarding module in the Alcatel-Lucent OmniTouch 8660 MyTeamwork™ Conferencing and
Collaboration solution

Chapter
13 J
13 J
13.1 Jitter
A slight movement of a transmission signal in time or phase, which can introduce errors and loss
of synchronization for high-speed, synchronous communications

Chapter
14 K
14 K
14.1 KM
Knowledge Management: Discipline within an organization that ensures that the intellectual
capabilities of an organization are shared, maintained and institutionalized
14.2 KPI
Key Performance Indicator: A measurable quantity against which specific Performance Criteria
can be set when drawing up the SLA

Chapter
15 L
15 L
15.1 LAN
Local Area Network
A local area network (LAN) is a computer network covering a small local area, like a home,
office, or small group of buildings such as a home, office, or college
15.2 Latency
The elapsed time from the moment when a seek was completed on a disk device to the point
when the required data is positioned under the read/write heads. It is normally defined by
manufacturers as being half the disk rotation time
15.3 LDAP
Lightweight Directory Access Protocol
Protocol used by the Directory clients to access the directory server defined in RFC 4511
OmniVista 8770 Ldap Directory Server implements LDAPv3 (search and update operations)
15.4 LDAPs
LDAP over SSL
15.5 LDIF
LDAP Data Interchange Format - RFC 2849
Text file format used to import/export data in/from the directory server in a bulk mode
15.6 LifeSize
LifeSize End Points
15.7 LifeSize Infrastructure

LifeSize Infrastructure
15.8 LifeSize Software Client

LifeSize Software Client

Chapter
16 M
16 M
16.1 Maintenance Application
OmniVista 8770 application that allows the backup/restore of the monitored nodes and the
software downloading towards those nodes (for OXE and OXO).
OmniVista 8770 application that allows the backup/restore of the OmniVista 8770 server
16.2 Managed Services

A perspective on IT Services which emphasizes the fact that they are managed. The term
Managed Services is also used as a synonym for Outsourced IT Services
16.3 Manager
Same as Administrator, with lower management rights
16.4 MAO
Management Administration Operations
OXE component responsible for the management of the OXE instances. Implements the CMIP
protocol
16.5 MCS
Managed Communication Services
Services based on the usage of an OmniVista 8770 running in RSC mode
16.6 MIB
Management Information Base
Formal description of the managed objects using the ASN1 syntax
16.7 Migration
Process that consists in replacing an installed product by a new one, keeping the most important
data with the help of some dedicated tools (eg 4760 migration towards OmniVista 8770)
16.8 MSAD
Microsoft™ Active Directory
Directory used on MS server as the central location for network administration and security.
Provides an Ldap access
16.9 Multi-domain
Capability to organize customer's data in several groups so that an administrator can access only
a part of the data

Chapter
16 M
16.10 Multi-tenant
Capability to share equipment among several customers with confidentiality and security features

Chapter
17 N
17 N
17.1 Network
OmniVista 8770 notion. Hierarchical level in Technical Directory. Father element for sub-
networks where each sub-network is uniquely identified within the network
17.2 Node
Autonomous communication system which can be managed by the OmniVista 8770: Call Server (eg
OXE), standalone or part of a sub-network, as well as an applicative server (eg OT). Uniquely
identified within a sub-network

Chapter
18 O
18 O
18.1 OAMP
Operation, Administration, Management & Provisioning
OT sub-System in charge of Management and Control of every element integrated within OT node
18.2 Object
Abstract representation of managed entities described as a set of attributes and identified by a
name
Directory context
Abstract representation of data stored into a directory. Characterized by a type (object class
attribute) and a list of attributes. One of them is used as the key for the instances of the class
(Related Distinguished Name)
18.3 Object Model

List of all the objects provided by a type of a monitored node
For OXE, this is also named MIB even if the syntax is not pure MIB syntax
For OT it is the set of all the datamodels available on the node
18.4 OMC
Office Management Console.
Dedicated Windows application for the management of an OXO, launched from the OmniVista
8770 client to manage the OXO data
18.5 OmniPCX RECORD Suite

The Alcatel-Lucent OmniPCX RECORD Suite is the solution that provides small and medium-sized
businesses with extra web-based audio and video call recording as well as analysis tools
18.6 OMS
OmniPCX Enterprise Media Services.
Software Media Gateway in a full IP solution, used to provide media services without any
hardware
18.7 OPEX
Operating Expense.
Operating mode for the UCaaS/OTEC

Chapter
18 O
18.8 OSI
Open Systems Interconnection: A model developed by the International Organization for
Standardization (ISO) for communications, OSI offers a standard, modular approach to network
design that divides the required set of complex functions into manageable, self-contained,
functional layers. These layers, starting from the innermost, are:
1) physical layer — concerned with the mechanical and electrical means by which devices are
physically connected and data is transmitted;
2) data link layer — concerned with how to move data reliably across the physical data link;
3) network layer — provides the means to establish, maintain and terminate connections between
systems — concerned with switching and routing information;
4) transport layer — concerned with end-to-end data integrity and quality of service;
5) session layer — standardizes the task of setting up a session and terminating it, it coordinates
the interaction between end application processes;
6) presentation layer — relates to the character set and data code that is used, and to the way
data is displayed on a screen or printer;
7) application layer — concerned with the higher-level functions that support application or
system activities
18.9 OT 4135 IP Conferencing Module

The Alcatel-Lucent OmniTouch™ 4135 IP Conference Phone is a flexible, SIP-based unit. For
companies that are accustomed to the benefits of IP voice services, it offers innovative new
features for more efficient conference calls. With expansion microphones, the OmniTouch 4135 IP
Conference Phone is the business phone of choice for large conferences
18.10 OT 8012 Deskphone

The Alcatel-Lucent 8012 DeskPhones is cost-effective, entry-level phone that offer SIP telephony
for essential communications in a business-grade design
18.11 OT 8082 MyIC Phone

Alcatel-Lucent OmniTouch™ 8082 My Instant Communicator Phone
18.12 OT 8400 ICS

Alcatel-Lucent OmniTouch™ 8400 Instant Communications Suite for Enterprise
18.13 OT 8410 IC Web Services

Alcatel-Lucent OmniTouch™ 8410 Instant Communications Web Services
18.14 OT 8440 MS
Alcatel-Lucent OmniTouch™ 8440 Messaging Software: Messaging system embedded into ICS and
OpenTouch solutions

Chapter
18 O
18.15 OT 8600 MyIC

Alcatel-Lucent OmniTouch™ 8600 My Instant Communicator: End users have to deal with an
increasing volume of communications: phone calls, voice mails, text messages, faxes, emails,
instant messages, and web, voice and video conferences. It is difficult to manage and make best
use of all the different enterprise communication options on the market. Alcatel-Lucent
OmniTouch 8600 My Instant Communicator is an innovative solution to this problem, integrating
all communication tools to create a homogeneous experience across different devices and
channels. It is the world's first integrated, multi-media, multi-session, multi-device unified
communications client solution
18.16 OT Configuration Application

Alcatel-Lucent OpenTouch™ Configuration Application: OmniVista 8770 application dedicated to
the management of the OT data
18.17 OT Connection for PC

Alcatel-Lucent OpenTouch™ Connection for PC
18.18 OT Conversation for iPad

Alcatel-Lucent OpenTouch™ Conversation for iPad exposes the features and flexibility of the
OpenTouch Suite through the popular iPad tablet device
18.19 OT SBC
The Alcatel-Lucent OpenTouch™ Session Border Controller (SBC) is a highly secure software
solution for Session Initiation Protocol (SIP) perimeter defense. It is located at the customer
premises for protecting enterprises from malicious Voice over IP (VoIP) attacks
18.20 OTBE
The OpenTouch™ Business Edition addresses the communication needs of enterprises with up to
1500 employees requiring world-class telephony and multimedia collaboration, mobility, contact
center functionality and management services. All these services are delivered on a single
platform to improve the Total Cost of Ownership
18.21 OTC for iPhone

Alcatel-Lucent OpenTouch™ Conversation for iPhone
18.22 OTC for PC

Alcatel-Lucent OpenTouch™ Conversation for PC
18.23 OTC Web

Alcatel-Lucent OpenTouch™ Conversation for Web

Chapter
18 O
18.24 OTCC SE
Alcatel-Lucent OmniTouch™ Contact Center Standard Edition: ACD based solution, integrated with
Alcatel-PCX
18.25 OTCS
The Alcatel-Lucent OpenTouch™ Customer Service Suite (OTCS) is a complete yet modular contact
center solution that unifies all communication media throughout the organization with real time
KPIs. With OTCS, contact center managers can focus on key goals by monitoring, in real time,
operations and business outcomes and take immediate actions to improve productivity and results
18.26 OTEC
Alcatel-Lucent OpenTouch™ Enterprise Cloud: OTBE in the cloud, hosted in BP premises, providing
services to an enterprise
18.27 OTES
Alcatel-Lucent OpenTouch™ Edge Server
18.28 OTMC
Alcatel-Lucent OpenTouch™ Message Center is a pure software voice-messaging solution that
enables network-wide advanced voice mail services across any voice network infrastructure,
providing messaging access from internal or external telephone devices and e-mail applications
18.29 OTMS
The Alcatel-Lucent OpenTouch™ Multimedia Services provides a multi-media communication
solution for medium enterprises in a Customer Premises Equipment approach. The OpenTouch
Multimedia Services is aimed at covering the 50-1500 users Enterprise market
18.30 OTOC
Alcatel-Lucent OpenTouch™ Office Cloud
18.31 OTPC
Alcatel-Lucent OpenTouch™ Personal Cloud
18.32 OTVS
The Alcatel-Lucent OpenTouch™ Video Store enables enterprises to create, upload and share
videos across their organizations, improve audience awareness, reduce time-to-information and
control the videos employees share

Chapter
18 O
18.33 OV 8770 NMS

Alcatel-Lucent OmniVista™ 8770 Network Management System for Enterprise Voice and
Applications
18.34 OV 8770 NMS - MCS Edition

The Alcatel-Lucent OmniVista™ 8770 Network Management System – MCS Edition enables service
providers to centrally manage the Alcatel-Lucent OmniPCX™ Enterprise Communication Server
(Release 8.0 and later) and the Alcatel-Lucent OpenTouch™ family installed base in an outsourced
service environment
18.35 OXE Configuration Application

OmniVista 8770 application dedicated to the management of the OXE data
18.36 OXE CS
Alcatel-Lucent OmniPCX™ Enterprise Communication Server/IP-PBX for mid & Large enterprises,
with associated gateways
18.37 OXO
Alcatel-Lucent OmniPCX™ Office Rich Communication Edition Communication Server/IP-PBX for
small business, integrated with gateway
18.38 OXO Fax Server

The Alcatel-Lucent OmniPCX™ Office RCE Fax Server yields a significant return on investment
(ROI) and costs appreciably less than leading legacy fax-server solutions. This scalable,
fullfeatured software solution is ideal for small and medium enterprises (SME) that are realigning
their business processes to use newly adopted IP environments. The Alcatel-Lucent OmniPCX
Office RCE Fax Server is a plug-and-play network fax-server solution supporting mobility and
faxing anytime, anywhere

Chapter
19 P
19 P
19.1 Packet Loss
As data packets traverse across the network, routers or nodes may drop packets as they
encounter congestion
19.2 PBX
Private Branch eXchange: PBX is a telephone switch (also known as a PABX) on a customer's
premises that primarily establishes voice-grade circuits — over access lines to a telephone
company Central Office — between individual users and the PSTN. The PBX also provides
switching within the customer premises local area, and usually offers numerous enhanced
features, including least-cost routing and call detail recording
19.3 PCS
Passive Communication Server.
Feature provided by the OXE where a remote CPU can act locally as the Call Server CPU in case of
unreachability of the main CPU
19.4 PCX
Private Communication eXchange. Call Server (software centric)
19.5 Performance Application

OmniVista 8770 application that collects, computes and presents the performance counters and
CMR from the monitored nodes (aka VitalNet)
19.6 Person
Entry in the Company Directory. May have telephonic properties if the person is an OT/OXE user
(internal tel. number, ISDN tel. number, Cost Center, entity) and administrative properties
(photo, address, …). A Person can be linked to several OXE or OT users
19.7 PIMphony
Alcatel-Lucent PIMphony Softphone for OpenTouch Suite for SMB
19.8 PKI
Public Key Infrastructure, responsible for managing certificates. OmniVista 8770 embeds a PKI
19.9 PKI Application

OmniVista 8770 application that runs the EJBCA Web Administration

Chapter
19 P
19.10 PoE
Power Over Ethernet: PoE is also called Power over LAN or in-line power. It allows appliances
such as IP telephones and WLAN access points to receive power over suitable LAN cabling. The
international standard is known as IEEE 802.3af. However, some vendors have implemented
proprietary solutions. It is the means of providing in-line power to devices using the Ethernet
protocol at Layer 2 of the OSI stack, over suitable cabling
19.11 Port
The entrance or physical access point to a computer, multiplexer, device or network, where
signals may be supplied, extracted or observed is its port
19.12 Presence
A SIP term referring to the capability of a user to inform others of their availability, status and
preferred means of contact, which can vary over time and location. entrance or physical access
point to a computer, multiplexer, device or network, where signals may be supplied, extracted or
observed in its port
19.13 Primary Server

OT context
In OT HA environment. At the installation time, this server is declared as the main server where
the services must run at first. Static role that cannot be changed (in opposition to backup server)
19.14 Profile
Set of properties referenced as a whole
Management profile
Profile used to manage objects in a short (way, hiding the complete list of attributes of the
managed objects. Users profiles could be office worker, home worker, assistant, boss, …
Meta-profile: Concatenation of OT profile, OXE profile and Device profile to easily create Users
from UUM and Ad clients
Deployment profile: Profile used in Device Management to deploy a set of firmware/applications
towards a set of devices
Access profile: Profile in OmniVista 8770 to define a set of access rights to applications, objects
and instances for the administrators
19.15 Proxy Servers

A SIP term, this is an intermediary program that acts as a server and client for the purpose of
making and interpreting requests on behalf of other clients. Proxy servers are, for example, used
to route requests, enforce policies and control firewalls
19.16 PSTN
Public Switched Telephone Network: PSTN is the worldwide network of public voice
communication facilities

Chapter
19 P
19.17 PTP
Past Time Performance
OmniVista 8770 module that computes the PTP counters provided by OXE to produce reports
about the usage of trunks, DECT station, …

Chapter
20 Q
20 Q
20.1 QOS
Quality of Service: QOS is often used interchangeably with COS, but they are not the same. QOS
provides preferential treatment through queuing, bandwidth reservation or other methods based
on attributes of packets or the classification of packets via COS
20.2 QSIG
This is the generic name for a family of open international signaling standards based on the ITU-
T's ISDN Q.931 series of recommendations for basic services and generic functions. The goal of
QSIG is to ensure service compatibility between public ISDN and private ISDN facilities and
interoperability between equipment, such as PBXs and KTS/hybrid systems, from different
suppliers

Chapter
21 R
21 R
21.1 RAID
Redundant Array of Inexpensive Disks: A mechanism for providing data resilience for computer
systems using mirrored arrays of magnetic disks. Different levels of RAID can be applied to
provide for greater resilience
21.2 RDBMS
Relational Data Base Management System
MySQL is the embedded RDBMS in OmniVista 8770
21.3 RDN
Relative Distinguished Name: Directory context: Relative Distinguished Name. Part of the DN of
an LDAP entry local to the entry itself
21.4 Referral
Directory context
Mechanism for Ldap requests redirection between directory servers
21.5 Regexp
Regular expression.
Sequence of characters that form a search pattern, mainly for use in pattern matching.
Used in OT Configuration to define and check the syntax of the filled in values
21.6 Relative Distinguished Name

Identifier of a directory entry, unique among all the entries below a same parent
21.7 Replica
Directory context
The suffixes which participate in replication
Master Replica: It is a read-write database that contains a master copy of the directory data. A
master replica can process both read and write requests from directory clients. It is a supplier to
other replicas.
Consumer Replica: It is a read-only database that contains a copy of the information held in the
master replica. A consumer replica can process read from the directory clients but refers update
requests to the master replica
21.8 Replication
Directory context
LDAP replication is the mechanism used for automatically copying data from a LDAP directory to

Chapter
21 R
another
The replication agreement is the set of parameters in master replica to configure and control the
consumer replica (host, post, user DN and password, …)
21.9 Report Application

OmniVista 8770 application that allows defining and generating reports about the data stored in
the database (alarms, CDR, OXO voice performance, RTU KPI)
21.10 Resources
The IT services section needs to provide the customers with the required services. The resources
are typically computer and related equipment, software, facilities or organizational (People).
Performance context: Any component of a network element about which performance data is
collected. Examples are LAN Interface, WAN Interface, CPU, VoIP Phone, etc.
21.11 REST
REpresentational State Transfer
WebService design model, based on the manipulation of resources identified by URI
21.12 ROI
Return On Investment: The ratio of the cost of implementing a project, product or service and
the savings as a result of completing the activity in terms of either internal savings, increased
external revenue or a combination of the two. For instance, in simplistic terms if the internal
cost of ICT cabling of office moves is $100,000 per annum and a structured cabling system can be
installed for $300,000, then an ROI will be achieved after approximately three years
21.13 Role
A set of responsibilities, activities and authorizations. Second-line Support where the fault cannot
be resolved by first-line support or requires time to be resolved or local attendance
21.14 RSC
Remote Service Center
Architecture that provides remote management, where the OmniVista 8770 is located in the BP
premises while the monitored nodes are located in the customers buildings
21.15 RTU
Right-To-Use
Subscription to a service where the customer pays according to the usage
21.16 RTU-metering Tool

OmniVista 8770 application that produces reports about the usage of some functions of the
network systems (KPI) over a period in an UCaaS environment

Chapter
22 S
22 S
22.1 SAN/NAS
Storage Area Network/Network Attached Storage
22.2 SBC
Session Border Controller
22.3 Scheduler Application

OmniVista 8770 application that allows scheduling jobs and viewing the execution reports
22.4 Security
Managed security services are those services that manage an organization's security needs.
Functions of a managed security service include prevention of data loss, denial-of-service
attacks, the protection of internal and external network boundaries, as well as identity/access
management. Other services can provide for secure internet data transmission and internet
access usage as well as the full range of management information, assessment and security
consultative services
22.5 Security Application

OmniVista 8770 application that allows the management of the administrators and their
associated rights regarding the OmniVista 8770 applications
22.6 Server
OT Server: Any physical server hosting the total or a part of the OT suite
OmniVista 8770 Server: Set of the OmniVista 8770 services, one part of the Client-Server
architecture
By extension, the hosting PC
22.7 Servlet
Java class that extends the capabilities of an application hosted by a web server
22.8 SIP
Session Initialization Protocol (RFC 3261).
The IP equivalent of ITU Standard Number 7 Signaling (SS7). A control protocol developed within
IETF for creating, modifying and terminating multiparty sessions, particularly Internet
conferencing and Internet telephony sessions. SIP address messages are formatted as human-
readable text, which is compatible with the Internet's uniform resource locator (URL) address
message format. H.323, on the other hand, uses a binary message format

Chapter
22 S
22.9 SIP Uri

Identifier of a SIP resource
22.10 Skin
Set of graphical properties (colors, fonts, background …), graphical profile to be used for
application display
22.11 SL
Service Level: The expression of an aspect of a service in definitive and quantifiable terms
22.12 SLA
Service Level Agreement: Written agreement between a Service Provider and the (SLA)
customer(s) that documents agreed Service Levels for a service.
Such an agreement sets the expectations between a service provider and its customer. It
describes the products or services to be delivered, the single point of contact for end-user
problems and the metrics by which the effectiveness of the process is monitored and approved
22.13 SLM
Service Level Management: The process of defining. Agreeing, documenting and managing the
levels of customer IT service, that are required and cost justified
22.14 SNMP
Simple Network Management Protocol
Set of standards for network management, including an application layer protocol, a database
schema and a set of data objects. SNMPv3 is defined by RFC 3411-RFC3418
22.15 SOAP
Simple Object Access Protocol.
Protocol for exchanging structured information in the implementation of Web Services. It relies
on XML for its message format, and usually relies on other Application Layer protocols, such as
HTTP, for message negotiation and transmission
22.16 Software
Configuration Item As 'Configuration Item', excluding hardware and services. (SCI)
22.17 Software Environment

Software used to support the application such as operating system, database management
system, development tools, compilers, and application software

Chapter
22 S
22.18 SP
Service Provider: Third-party organization supplying services (telecommunications, …) or products
to customers
22.19 Speech recognition

This is a computer's ability to convert spoken input into text, or to interpret spoken commands
(also known as "automatic speech recognition" or "voice recognition"). Special software is used to
digitize vocal sounds and compares them with a library of sound patterns. When matches are
found, the computer can recognize those words as though they had been typed on a keyboard.
Applications for speech recognition include dictation software and interactive voice response
(IVR) systems
22.20 SQL
Search Query Language.
Language used to query relational database
22.21 SSH
Secure Shell
22.22 SSL
Secure Socket Layer
22.23 Stakeholder
Any individual or group who has an interest, or 'stake', in the IT service organization of a CSIP
22.24 Static Role

OT Context
In OT HA environment. Role (primary or backup) fixed at installation time
22.25 Sub-network
OXE notion
Group of OXE linked together to offer homogeneous telephonic features
The subnetwork is identified by a number and the OXE identifiers are unique among the sub-
network. The numbering plan is also homogeneous (unique directory number within the sub-
network)
The subnetwork is identified by a number and the OXE identifiers are unique among the sub-
network. The numbering plan is also homogeneous (unique directory number within the sub-
network)
OmniVista 8770 notion
By extension, OXE sub-network that can also include OXO or ICS/ICM nodes

Chapter
22 S
22.26 Sub-suffix
Directory context
It is the suffix corresponding to an individual database within the Server
22.27 Suffix
Directory context
A suffix (also known as a naming context) is a DN that identifies the root entry in a directory
hierarchy. This DN is also the suffix of every other entry within that directory hierarchy
22.28 Synchronization
Process that collects data from the monitored nodes for the OmniVista 8770 applications needs.
Complete synchronization gets all the data from a node at a time while partial synchronization
gets only data updated since a specified date
22.29 System Directory

Set of directory entries that gather all the data relative to the administration of the OmniVista
8770 Server

Chapter
23 T
23 T
23.1 TCO
Total Cost of Ownership: Calculated by including depreciation, maintenance, staff costs,
accommodation, and planned renewal
23.2 TCP IP
This is used for communications across interconnected networks and is being increasingly
deployed to connect diverse computer architectures and platforms, both between enterprises and
within enterprises. TCP operates at Layer 4 (the transport layer) of the OSI stack. IP operates at
Layer 3 (the network layer) of the OSI stack
23.3 Technical Directory

Set of directory entries that gather the information relative to the customer's communication
servers, organized in networks, sub-networks and nodes
23.4 Template
OT context
Set of a datamodel attributes identified by a name, used to apply the same properties to a list of
instances. Used by the OmniVista 8770 applications as a profile to ease the creation of the User
and Device instances
23.5 Third-party Supplier

An enterprise or group, external to the customer's enterprise, which provides services and/or
products to that customer's enterprise
23.6 Topology
OmniVista 8770 Application that displays the monitored network elements in a graphical way,
animated with alarms
OT context
List of physical servers and components hosted by each server
23.7 TXT
Plain text file
OmniVista 8770 context: Text file format where lines correspond to data entries and fields/values
are separated by TAB character, used for importing/exporting data in bulk mode

Chapter
24 U
24 U
24.1 UC
Unified Communications (UC) is the integration of all forms of communication that enable and
optimize business processes. UC is a portfolio of communication products that enable live
communication, conferencing, messaging, presence and enterprise business processes.
Functionality can include some or all the following:
'– Messaging (for example, instant, e-mail, voice mail, unified)
'– Voice communication (for example, PBX, IP PBX, PSTN)
'– Conferencing and related support applications (voice, Web, video)
'– Notification applications
'– Internet messaging applications
'– Presence support or applications
'– Profile support or applications
'– Directory support or applications (personal, group, enterprise, public)
'– Contact routing applications
'– Personal information management and contact management applications
'– Calendar and scheduling
'– Collaboration applications
'– Personal assistant application (for example, speech recognition interface or other)
24.2 UCaaS
Unified Communication as a Service
24.3 UM
Unified Messaging: UM is an extension of voice mail that enables subscribers to access and
manage messages, such as voice mail, fax mail and e-mail, from a single-user interface. Typical
e-mail clients include Microsoft Outlook, Lotus Notes and Novell GroupWise. The telephone is
another user interface alternative for unified messaging. In addition to listening to voice
messages, a text-to-speech (TTS) option can be offered for the retrieval of text messages from e-
mail or fax via a phone. UM implementations can consist of a single unified messaging server, or
multiple servers, behind a single user interface
24.4 UMT Data

Performance context
Stands for Up To the Minute performance data which is collected typically every 5 or 15 minutes
from a node
24.5 Update
Process that allows changing the software release for support purposes (patch or minor release)
24.6 Upgrade
Process that allows changing the software release for new features. Most of the time, it requires
a new license file

Chapter
24 U
24.7 URI
Uniform Resource Identifier: This is a SIP mechanism that establishes a common addressing
scheme for all of an entity’s user agents
24.8 User
The person who uses the service on a day-to-day basis.
OmniVista 8770 User
Person using the OmniVista 8770, either with an administrator role and registered as this in the
OmniVista 8770 database, or for directory consultation purposes only.
Connection User: Branding name for OXE user (from OT 2.0)
Conversation User: Branding name for OT user (from OT 2.0)
Multimedia User: Branding name for an OT user – deprecated from OT 2.0
OXE User: Person using an OXE node, whose hardphone devices are attached to an OXE. Can also
have some OT properties (application rights) and a mobile device
Standard User: Branding name for an OXE user – deprecated from OT 2.0
24.9 UUM
Unified User Management
OmniVista 8770 application that allows the management of the users from a single entry point
and in a similar way whatever his location (OXE or OpenTouch)

Chapter
25 V
25 V
25.1 Version
An identified instance of a Configuration Item within a product breakdown structure or
Configuration Structure for the purpose of tracking and auditing change history. Also used for
Software Configuration Items to define a specific identification released in development for
drafting, review or modification, test or production
25.2 VHE
Technical name of the 8082
25.3 Virtual IP Address/FQDN

Mechanism used in HA environment when the Virtual IP Address/FQDN is not linked to a network
interface but supported to the active IP Address. The Virtual IP Address is still available whatever
the physical IP address that really supports it.
In case of OT HA, the solution offers several virtual IP Addresses/FQDN, one for each group of
services that switch over together.
25.4 Virtualization
Real (physical) IT elements able to split into multiple independent “virtual” IT elements of the
same nature
Examples: Virtual LAN (VLAN), Virtual Machines (VMware, XEN) , Virtual Private Network (VPN)
25.5 VitalApps
Alcatel-Lucent VitalApps™ Application Performance Managent Software
25.6 VitalARt
Alcatel-Lucent VitalART™ Advanced Reporting Tool
25.7 VitalEvent
Alcatel-Lucent VitalEvent™ Real Time Event Analysis Software
25.8 VitalNet
Alcatel-Lucent VitalNet ™ Network Performance Management Software is a comprehensive,
automated tool that provides network performance information needed to avoid potential
problems, optimize resources and plan operations for maximum Return on Investment (ROI)
25.9 VitalQIP
Alcatel-Lucent VitalQIP™ Appliance Manager: VitalQip Appliance Solution

Chapter
25 V
25.10 VitalQIP
Alcatel-Lucent VitalQIP™ DNS/DHCP IP Management Software
25.11 VitalQIP
Alcatel-Lucent VitalQIP™ Workflow Manager
25.12 VitalSuite
Alcatel-Lucent VitalSuite™ Performance Management Software: Network and Application
Performance Management Software, applicative suite based on SNMP polling to get KPI from
systems and build real-time reports. Embedded in the OmniVista 8770 as the Performance
application
25.13 VLE/VLE+
Technical name of the 8002/8012
25.14 Voice Compression

Voice compression is the reduction (compression) of a standard 64-Kbps voice signal into a
smaller bandwidth, depending on the codec used, for transmission over IP. This is accomplished
through the use of several popular International Telecommunication Union-Telecommunications
(ITU-T) voice compression algorithms also called codecs. Voice mail provides digitized voice
message handling (also known as "voice messaging"). Voice mail systems enable users to send,
receive, and redirect voice messages through office telephone systems and computers.
25.15 Voice messaging

This is a basic voice mail system that records, stores and plays voice messages. The equipment
can be either a stand-alone device or hardware that is integrated within a telephone system.
Features available permit users to access, reply to and forward messages; schedule delivery of
messages; and tag and edit messages. Integrated systems have message-waiting indication via a
light on a telephone, an alphanumeric display or both. A ringing telephone can default to a
mailbox that delivers an invitation to leave a message, and then automatically records the
results. Users (subscribers) are the owners of personal voice mailboxes in a voice mail system,
and telephone callers can leave voice messages in a subscriber's voice mailbox
25.16 VoIP
Voice over Internet Protocol: VoIP is the transmission of voice communications over IP data
networks, such as IP-based LANs, intranets or the Internet. VoIP is defined as basic voice
transport and, as opposed to IP telephony, VoIP does not support any telephony features
25.17 VoWLAN
Voice over a Wireless LAN: These are standards and technology to deliver voice calls and other
audio over an IP framework via a wireless LAN

Chapter
25 V
25.18 VPN
Virtual Private Network: A VPN system delivers private communications services on a shared
network infrastructure and provides customized operating characteristics uniformly and
universally across an enterprise. The term "VPN" is historically used to refer to voice VPNs. To
avoid confusion, those used for data, rather than voice, communications are more properly
referred to as "data VPNs" or "IP VPNs." VPN service providers define a VPN as a wide-area
network of permanent virtual circuits, generally using ATM or frame relay to transport IP. VPN
technology providers often define "virtual private networking" as the use of encryption software
or hardware to bring privacy to communications over a public or untrusted data network
25.19 Vulnerability
A weakness of the system and its assets, which could be exploited by threats

Chapter
26 W
26 W
26.1 WAN
Wide Area Network
A computer network covering a wide geographical area, involving a vast array of computers
26.2 WBM
Web-Based Management
Web application provided by OT OAMP for OT Management
26.3 WBS
Web-Based Supervision
26.4 Web Client

OmniVista 8770 web-based application dedicated to the directory consultation
26.5 Work-around
Method of avoiding an incident or problem, either from a temporary fix or from a technique that
means the customer is not reliant on a particular aspect of the service that is known to have a
problem
26.6 WS
WebService

Chapter
27 X
27 X
27.1 X500
ITU X500 series, defines a Directory Service and a Directory Access Protocol
27.2 X733
ITU recommendations that defines Alarms Reporting function
Same as International Standard IS0 10164-4
27.3 XML
EXtensible Mark-up Language.
XML is a set of rules for designing text formats that let you structure your data. XML makes it
easy for a computer to generate data, read data, and ensure that the data structure is
unambiguous. XML avoids common pitfalls in language design: it is extensible, platform-
independent, and it supports internationalization and localization
27.4 XSD
XML Schema File

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Alcatel-Lucent Omnivista 8770

1.3 4019 Digital Phone

1.5 4029 Digital Phone

1.7 4039 Digital Phone

1.10 4068 IP Attendant Console

8AL90711USAA – Ed.01 – April 2014 - Glossary 1-1

1.11 4070 DECT BS EO

1.12 4070 DECT BS IO-EX

1.13 4070 DECT BS IO-RF

1-2 8AL90711USAA – Ed.01 – April 2014 - Glossary

2.2 500Ex DECT Handset

8AL90711USAA – Ed.01 – April 2014 - Glossary 2-1

3.2 8028 Premium DeskPhone

3.3 8029 Premium DeskPhone

3.4 8038 Premium DeskPhone

3.5 8039 Premium DeskPhone

3.6 8068 Premium DeskPhone

3.7 8118 WLAN Handset

8AL90711USAA – Ed.01 – April 2014 - Glossary 3-1

3.8 8128 WLAN Handset

3.9 8232 DECT Handset

3.10 8340 Smart IP-DECT Access Points External Antennas

3.11 8340 Smart IP-DECT Access Points Internal Antennas

3-2 8AL90711USAA – Ed.01 – April 2014 - Glossary

4.2 Active Directory (AD)

4.3 Address Book

4.4 Administration Application

4.7 Alarms Application

4.8 Analog Phone

8AL90711USAA – Ed.01 – April 2014 - Glossary 4-1

4.11 Audit Application

4-2 8AL90711USAA – Ed.01 – April 2014 - Glossary

8AL90711USAA – Ed.01 – April 2014 - Glossary 5-1

6.3 Call Centre

6.5 Capacity Planning

6.6 Call Detail Record (CDR)

8AL90711USAA – Ed.01 – April 2014 - Glossary 6-1

6.8 Class of Service

6.9 Call Media Record (CMR)

6.10 Code Book

6.12 Company Directory

6.13 Configuration Application

6.15 Contact Centre

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6.17 Cordless Telephone

6.18 Cost Center

6.19 Customer Premises Equipment (CPE)

6.21 Comma Separated Values (CSV)

6.22 Computer Telephony Integration (CTI)

8AL90711USAA – Ed.01 – April 2014 - Glossary 6-3

7.2 Declaration Node

7.4 Deployment Package

7.6 DM (Device Management)

7.7 DID Number

7.8 Digital Signage Solution

8AL90711USAA – Ed.01 – April 2014 - Glossary 7-1

7.10 Directory Application

7.11 Directory Number

7.12 Directory Schema

7.13 Directory Server

7.14 Disaster Recovery Planning

7.15 DN (Distinguished Name)

7.18 Dynamic Role